CallFire

About CallFire

CallFire is a cloud-based technology that allows contact centers to run automated outbound campaigns while also keeping track of their business's success and functionality. Text messaging, voice broadcasting, cloud call center, IVR, call tracking, and a developer API are among the app's primary features. It integrates Excel and CRM spreadsheets in the cloud to provide calling agents with client history and comments in a single interface. It allows for limitless call transferring as well as real-time reporting. Users can also record calls, add custom scripts, and play pre-recorded voicemail messages for consumers using CallFire. This programme allows agents to update information, provide crucial notifications, contact customers, advertise services, and track the success of employees using audio broadcast and text messaging. CallFire also offers an IVR system that can be used to set up surveys, appointment reminders, payments, and polls for both outgoing and inbound calls. Phone surveys, call routing, call recording, auto-attendant, results tracking, and analytics are some of the other IVR capabilities.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $99.00.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

Business Hours, Online

CallFire Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

PAY AS YOU GO Others

¢6 per minute/text

Features

$10.00 phone numbers
$25 keywords

All plan includes these features

Unlimited Contacts
Text-to-Speech Support
Record inbound calls for free
Simple "Do Not Call" list setup
6am - 5pm PT Customer Support
Extensive real-time reporting

LITE $99.00 $99.00 per month

Features

2500 minutes/texts
$2.50 phone numbers
$20 keywords
Includes features of all plan

STARTUP $199.00 $199.00 per month

Features

5500 minutes/texts
$2.25 phone numbers
$15 keywords
Includes features of all plan

GROW $299.00 $299.00 per month

Features

10000 minutes/texts
$2 phone numbers
$13 keywords
Includes features of all plan

PRO $599.00 $599.00 per month

Features

20000 minutes/texts
$1.75 phone numbers
$10 keywords
Includes features of all plan

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 26/05/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CallFire Pricing

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CallFire Reviews

User Rating

4.4/5 (Based on 352 Ratings)

Rating Distribution

Excellent
52.8%
Very Good
37.8%
Average
6.8%
Poor
0.6%
Terrible
2%

User Sentiments

Ease of Use, Great Customer Service, Effective Mass Communication, Call Tracking & Recording

Confusing IVR setup, Occasional Glitches & Bugs, Limited Reporting Features, Unintuitive Number Porting

Do You Use CallFire?

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Review Summary

CallFire's user reviews reveal both positive and negative experiences. While many users appreciate the platform's user-friendly interface, call quality, and analytics capabilities, some express concerns regarding occasional technical glitches, pricing structure, and customer support responsiveness. These reviews suggest that CallFire is a reliable solution for businesses seeking a cloud-based call center system, but users should be prepared for potential drawbacks and ensure that the platform aligns with their specific requirements before making a purchase decision.

Pros

Easytouse, intuitive interface makes it accessible to users of all technical abilities.
Featurerich platform with a wide range of capabilities, including call tracking, recording, and analytics.
Excellent customer support team is always available to help with any issues.
Integration with various thirdparty platforms for seamless communication.

Cons

Pricing can be expensive for small businesses or startups.
Limited customization options may not meet the specific needs of some businesses.
Reporting and analytics capabilities could be improved for more indepth insights.
Occasional technical glitches might disrupt the smooth functioning of the platform.