VCC Live

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About VCC Live

Deep Dive with Clara AI

VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $50.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

67%
Momentum

60%
Popularity

62%

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

VCC Live Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

MONTHLY YEARLY

Standard $50.00 $60.00 per month

$60 per seat per month billed monthly, $50 per seat per month billed annually

Features

Campaign Management
Outbound and Inbound Calls
Reports and Statistics
Voice Recording
Telecommunications Services
E-mail Support
Predictive Dialer
Internal Chat
Automated E-mails
User Right Management
Web Integration

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Professional $70.00 $85.00 per month

$85 per seat per month billed monthly, $70 per seat per month billed annually

Features

Includes features of Standard plan, plus
Intelligent IVR
Quality Control
Expanded Data Handling
Unique Statistics
Wallboard
Team Work Support
API
International Phone Numbers
Personal Consultant

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Multichannel $85.00 $105.00 per month

$105 per seat per month billed monthly, $85 per seat per month billed annually

Features

Includes features of Professional plan, plus
Sending Automated SMS
Sending Automated Emails
Dynamic SMS & Email templates
Customer Care Email Handling
Spam & Virus Filtering
Ticket-based Case Handling

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Premium Custom

Features

Includes features of Multichannel plan, plus
Higher Level of Security
Premium Customer Care
Support

Start Free Trial

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Disclaimer: The pricing details were last updated on 30/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about VCC Live Pricing

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VCC Live Reviews

User Rating

5/5 (Based on 204 Ratings)

Rating Distribution

Excellent
97.6%
Very Good
2%
Average
0.5%
Poor
0%
Terrible
0%

User Sentiments

User-Friendly Interface, Responsive Support Team, Extensive Reporting Functionality, Comprehensive Customization Options

Limited Agent Evaluation Metrics, Occasional System Errors, Occasional Support Delays, Limited Chat Functionality

Do You Use VCC Live?

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Review Summary

Users generally praise VCC Live for its robust features, ease of use, and excellent customer support. Reviewers commend its comprehensive functionality, including customizable dashboards, call monitoring, and real-time analytics, which provide valuable insights into agent performance and customer interactions. Users appreciate its user-friendly interface, with intuitive navigation and straightforward reporting, making it accessible to users of all skill levels. Additionally, VCC Live's customer support team receives consistent praise for their responsiveness, expertise, and willingness to go the extra mile.

Pros

Userfriendly interface simplifies video conferencing for seamless communication.
Secure platform ensures data privacy and compliance for confidential meetings.
Integration with popular tools enhances collaboration and productivity.

Cons

Sometimes, users experience audio and video quality issues during conferences.
Limited customization options may restrict branding and personalization.
Occasional connectivity issues can disrupt meetings, affecting user experience.

VCC Live Reviews

AI-Generated from the text of User Reviews

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VCC Live FAQs

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Does VCC Live provide API?

Yes, VCC Live provides API.

VCC Live Contact

Vendor Details

Budapest, Hungary

Contact Details

+36 1 999-7400

https://vcc.live/call-center

Social Media Handles

Linkedin 9K

Twitter 1K

Facebook 716

Instagram 185

Youtube 198

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VCC Live

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VCC Live Reviews

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Do You Use VCC Live?

Review Summary

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