Aircall Reviews

User Rating

3.6/5 (Based on 679 Ratings)

Rating Distribution

Excellent
57%
Very Good
9.9%
Average
1.8%
Poor
2.7%
Terrible
28.7%

User Sentiments

User-Friendly Interface, Extensive Integrations, Reliable Call Recording, Mobile App Accessibility

Inconsistent Call Quality, Mobile App Bugs, Limited SMS/MMS Functionality, Inflexible Billing Policies

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Review Summary

Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.

Pros

Easy to use interface that even nontechnical users can navigate.
Integrates seamlessly with popular CRM and helpdesk systems.
Offers robust call analytics and reporting capabilities.

Cons

Limited customization options compared to some competitors.
Occasional issues with call quality and dropped calls.
Pricing can be higher than some other call center software options.

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Reviews

Pablo

January 12, 2026 Source: Trustpilot.com

We are really very satisfied with the…

We are really very satisfied with the service and user experience. We have been working with Aircall for several years now and have not had any problems.

Dee

December 30, 2025 Source: Trustpilot.com

I love the app

I love the app. I hate workspace. The App is perfect

Diane

December 18, 2025 Source: Trustpilot.com

It is easy to use

It is easy to use, and using my headphones, it is very clear and not garbled.

George

December 17, 2025 Source: Trustpilot.com

the settings

good call engine for professionals.

Oleksii Sasin

July 10, 2025 Source: Trustpilot.com

Jan N. Tittel has done an outstanding job working with our team.

Jan N. Tittel has done an outstanding job working with our team.

From the very beginning, he showed a high level of professionalism, patience, and dedication to understanding our needs. He was always helpful and responsive, providing clear and consistent communication throughout the entire process. His ability to guide us step by step, answer all our questions, and address our concerns gave us the confidence we needed to make an informed decision.

Thanks to his expertise and supportive attitude, we felt reassured and well taken care of at every stage. Ultimately, it was largely due to his efforts that we decided to choose this platform.

We sincerely appreciate his contribution and would be happy to work with him again in the future.

MCa

March 5, 2025 Source: Trustpilot.com

Great Support and Tailored Solutions!

Alex was really helpful during our creation process. He suggested great solutions tailored to our model, and the proposed pricing is a great fit as well. Thanks for the support and understanding throughout this entire process!

Adler Luderer

March 1, 2025 Source: Trustpilot.com

Aircall provided a fantastic service!

Aircall provided a fantastic service from day 1 we reached them. They understood our needs and gave to us an offer that suited our needs. Highly recommend the company and their service.

David

February 20, 2025 Source: Trustpilot.com

Thank you Xavier

My experience with Aircall has been positive since we started working with them 3 years ago.

I'd like to specifically give Xavier Nicholls a shout out as he's been our account manager over the past 12-18 months and his service has been excepcional. I would recommend him without hesitation.

Jolita Valatkaite

January 31, 2025 Source: Trustpilot.com

We had a fantastic onboarding…

We had a fantastic onboarding experience with Alex from Aircall. He was extremely detailed, answered all of our questions thoroughly, and made the entire process smooth and easy to understand. His expertise and professionalism gave us complete confidence in moving forward, and we truly appreciate his support. We cannot wait to get started with Aircall and are excited about the journey ahead!

Highly recommend both Alex and the Aircall team!😊

Juliana Koci

December 11, 2024 Source: Trustpilot.com

Vera very helpful

Dear Team at Miracle,

I wanted to take a moment to express my gratitude for the support I received. While I initially faced some challenges in getting in touch, I must say that Vera truly stood out. She is incredibly knowledgeable, kind, and caring, and her positive demeanor makes every conversation a delight.

Thank you, Vera, for your outstanding assistance, and for your support as well. I truly appreciate it.

Looking forward to staying connected!
Warm regards