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Aircall Reviews

User Rating

4.6/5 (Based on 2,441 Ratings)

Rating Distribution

  • Excellent

    83.7%
  • Very Good

    3.3%
  • Average

    1.6%
  • Poor

    10.6%
  • Terrible

    0.9%

User Sentiments

User-Friendly Interface, Extensive Integrations, Reliable Call Recording, Mobile App Accessibility

Inconsistent Call Quality, Mobile App Bugs, Limited SMS/MMS Functionality, Inflexible Billing Policies

Do You Use Aircall?

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Review Summary

Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.

Pros

  • Easy to use interface that even nontechnical users can navigate.
  • Integrates seamlessly with popular CRM and helpdesk systems.
  • Offers robust call analytics and reporting capabilities.

Cons

  • Limited customization options compared to some competitors.
  • Occasional issues with call quality and dropped calls.
  • Pricing can be higher than some other call center software options.

AI-Generated from the text of User Reviews

Reviews
CA

Carolina A

October 18, 2026 Source: G2.com
Easy-to-Use Calling, but Inconsistent Audio Levels
What do you like best about Aircall?I find Aircall practical and easy to use once I understand how it works. I use live calls, call recordings to verify information, and the keyboard during calls. I use it for customer service, booking appointments, and communicating with the medical centers I need to reach.What do you dislike about Aircall?I wish Aircall managed the sound proactively. Sometimes I can’t hear anything, and other times the sound is too loud. Adjusting the volume myself doesn’t help once I’ve already heard a very loud or very low sound. I’d like to be able to predefine my preferred volume so Aircall can adjust it automatically for each call, since the sound varies.What problems is Aircall solving and how is that benefiting you?I use Aircall to communicate with the medical centers I need to reach.
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EL

EVT L

October 16, 2026 Source: G2.com
Interfaz súper amigable y contacto fácil con prospectos
What do you like best about Aircall?I love that its interface is super user-friendly; I have no trouble using it at all. It makes contacting my prospects much easier, especially with so many numbers.What do you dislike about Aircall?That the numbers go to spam and, when I want to change them, the support staff takes a long time to respond.What problems is Aircall solving and how is that benefiting you?Firstly, it handles the telephone service very well, as its price allows me to have 8 different phone lines, which helps me have varied numbers. Additionally, the AI summarizing the calls is very useful for quickly and securely reviewing each conversation with the generated transcription. Overall, the work speed is incredible.
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LM

Luis M

October 16, 2026 Source: G2.com
Easy-to-Use Calling with Accessible, Connected Data
What do you like best about Aircall?I like that Aircall is an app I can use on my phone or computer, and that it plugs into various systems. It displays and relays information, keeps track of data, and makes data available when a supervisor, lead, or anyone else asks for it. I also like how it looks: the buttons are big, the display is good, the fonts look nice, and it has a good presentation. The information is accessible, and working with it feels seamless. I recommend it all the time.What do you dislike about Aircall?I think everything looks good. I’m not sure of anything specific to improve; just keep Aircall the same, updated, and working.What problems is Aircall solving and how is that benefiting you?I use Aircall to keep track of associates, display information connected to the database, and save calls. It keeps data visual and available when a supervisor or lead asks, and helps us work seamlessly.
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VC

VICTOR C

October 15, 2026 Source: G2.com
Easy-to-Use Calling, with Room to Improve Recording Access
What do you like best about Aircall?I like that Aircall is very easy to use and that calls are quick and clear. I value the calls, call entries, and call recordings. The initial setup was very easy and quick.What do you dislike about Aircall?I think Aircall could improve the way I listen to recordings of other people’s or colleagues’ calls.What problems is Aircall solving and how is that benefiting you?Aircall gives me rapidity and clarity with calls.
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AC

Alexis C

October 14, 2026 Source: G2.com
Spam Mi experiencia utilizando Aircall
What do you like best about Aircall?That calls are recorded for feedbackWhat do you dislike about Aircall?The call gets cut off when there are internet issues.What problems is Aircall solving and how is that benefiting you?Having recordings of all calls, and numbers without
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CP

Charbel De Jesus P

October 14, 2026 Source: G2.com
Reescuchar llamadas y gestionar múltiples líneas: un gran beneficio
What do you like best about Aircall?Being able to listen to calls again is an incredible benefit. If I forget things or specific details, I have the possibility to listen to them again and clarify everything. Also, having different lines helps a lot to generate new calls more successfully.What do you dislike about Aircall?There are times when the calls take a while to be saved, and that's why I can't find them when I search for them.What problems is Aircall solving and how is that benefiting you?It helps me a lot to keep in touch with my prospects. Its interface is user-friendly and allows me not to get lost within the system. The AI also helps me a lot by summarizing the calls, so I don't have to read everything from start to finish.
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OL

Oscar L

October 14, 2026 Source: G2.com
Contacto fácil y transcripciones útiles, pero con fallas y soporte mejorable
What do you like best about Aircall?I like the Aircall interface and its ease of use. It is very easy to make calls, unlike other systems that require opening endless option menus. I also appreciated that the initial setup of Aircall had no issues and was very quick.What do you dislike about Aircall?I think they could improve the callback function so that you immediately know which user called previously.What problems is Aircall solving and how is that benefiting you?I find it easy to make phone calls with Aircall due to its simple interface, unlike other complex systems. We improve customer contact by choosing Aircall.
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AV

Annette V

October 11, 2026 Source: G2.com
Funcionalidad WhatsApp y Grabación de Llamadas Excelente, Requiere Ajustes de Iconos
What do you like best about Aircall?I love that Aircall has just implemented the WhatsApp feature. It's very useful because in my job, WhatsApp and personal numbers are always used for communication, and now I have a secure means to handle calls with a call log and the option to assign requests. I also appreciate that calls are recorded and the log report is very useful. The initial setup was simple, although I still have to learn more about the functionalities, but for now, I give it a 10 because it is very practical for my work.What do you dislike about Aircall?The callback icons activate very quickly when I was just checking the log. I would like their visibility to be in a section with more space or further away, not so close to the moment when the log is checked with the mouse pointer from the history on the left side in the desktop program.What problems is Aircall solving and how is that benefiting you?Aircall allows me to have a dedicated number for work-related matters, with a call log and the WhatsApp feature to handle requests securely and assign them.
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VU

Verified User

October 9, 2026 Source: G2.com
Invaluable Communication Tool with Seamless Integration
What do you like best about Aircall?I like that Aircall lets us handle all our business calls and texts in one place. The ability to modify and create new call flows is really useful for our team's communication needs. The multiple login options, from the phone app to the web platform, make sure we’re always available without needing extra hardware for our team. I also appreciate that the initial setup of Aircall was extremely easy. Moreover, integrating it with HubSpot and ChatGPT works smoothly.What do you dislike about Aircall?I find it frustrating that Aircall has limitations on transferring larger files and pictures via the app. It would be much better if the platform could handle files larger than 5MB.What problems is Aircall solving and how is that benefiting you?Aircall lets us manage multiple phone numbers and workflows with single sign-on. We enjoy the flexibility of logging in from any device, ensuring we're always reachable without extra hardware.
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MM

Morphin M

October 9, 2026 Source: G2.com
Easy to Navigate, User-Friendly, and Works Great
What do you like best about Aircall?Easy to navigate and user-friendly, with features that are simple and easy to use.What do you dislike about Aircall?Sometimes the call drops automatically, but I think it might be my internet connection.What problems is Aircall solving and how is that benefiting you?Communication is easy, and it’s simple to relay messages and call people to provide information.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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