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Home/Contact Center Operations Software/3CXUpdated on: December 6, 2023

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3CX

Get access to an interactive communication channel by 3CX

(754 Ratings) Write Review

What is 3CX and how does it work? 3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

FOLLOWERS 37,673 30,000 83,000 3,314 15,600

3CX Technical details

Support	Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	Nicosia, Cyprus
Deployment	SaaS/Web/Cloud	Official Website	https://www.3cx.com/
Deployment	SaaS/Web/Cloud	Category	Contact Center Operations Software

3CX Pricing

Pricing ModelFreemium , Subscription

3CX Free

Free

Up to 10 users

Features

Next-gen phone system
Bring your own SIP Trunk
WFH: remote-enable teams
Live Chat
Team Messaging
WhatsApp
Video Conferencing
Holiday & Business Hours Routing
3CX Talk Links
Mobile & Desktop Apps
Ring Group & Welcome Message
Max 3 Deskphones

3CX SMB

$175 /Year

10 Users: $175 per system billed Yearly

20 Users: $275 per system billed Yearly

Features

Includes features of 3CX Free plan, plus
Call Queues
Multi-level IVR
Deskphone support
Voicemail-to-text
Call & Chat Reporting
Listen Whisper Barge In
SMS/MMS Support
Any number of Deskphones

3CX PRO

$145 /Year

For 10 Users

Hosted: $145 per system billed Yearly

On-premise: $295 per system billed Yearly

Features

Option to install on premise or self-host
Includes features of 3CX SMB plan, plus
Dedicated Installation
Call Recording
CRM Integration
Hot Desking
Microsoft 365 Integration
SMS & MMS

Based upon the Number of Users, the pricing plan varies.

3CX ENT

$180 /Year

For 10 Users

Hosted: $180 per system billed Yearly

On-premise: $330 per system billed Yearly

Features

Includes features of 3CX Pro plan, plus
Custom IP Phone Logo
MS Teams
Skill-based Routing
Start / Stop Call Recording

Based upon the Number of Users, the pricing plan varies.

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Disclaimer: The pricing details were last updated on 01/08/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about 3CX pricing.

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