Home/Contact Center Operations Software/3CX
Updated on: October 23, 2021

What is 3CX ?

3CX

Easy to manage PBX built for teleworking
(581 Ratings) Write Review

3CX is a channel company and is the developer of 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Windows and the Web, smartphone apps for Android and iOS, website live chat, and more, 3CX offers companies a complete Unified Communications package out of the box.

3CX Technical details

Support NA Customer Type NA
API NA Location / Phone Number NA
Deployment SaaS/Web/Cloud Category Contact Center Operations Software

3CX Pricing

Pricing ModelFree Trial , Freemium , Quotation Based , Subscription
Standard
Free

Standard Edition is free for up to 8 Simultaneous calls

Features

  • Unlimited Extensions
  • iOS & Android apps
  • Auto-provisioning
  • Choose own SIP Trunk
  • Web Conferencing Participants - 25
Pro
$1.08 /User/Month

Pro Edition starts from as little as $250 per annum (Total cost per year: $325)

Features

  • Unlimited Extensions
  • iOS & Android apps
  • Auto-provisioning
  • Choose own SIP Trunk
  • Office 365 integration
  • CRM Integration
  • Web Conferencing Participants - 100
  • Call Queues
  • Call Reports
  • Call Recording
  • Contact Center
  • Call Logging
Enterprise
$1.31 /User/Month

Enterprise Edition starts from as little as $303 per annum (Total cost per year: $394)

Features

  1. Unlimited Extensions
  2. iOS & Android apps
  3. Auto-provisioning
  4. Choose own SIP Trunk
  5. Office 365 integration
  6. CRM Integration
  7. Web Conferencing Participants - 250
  8. Call Queues
  9. Call Reports
  10. Call Recording
  11. Contact Center
  12. Call Logging
  13. Call Recording Control
  14. Inbuilt Failover
  15. Standby License
  16. Custom IP Phone logo
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Disclaimer: The pricing details were last updated on 27/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about 3CX pricing.

3CX FAQs

No, 3CX does not provide API.

Ask the Community View Community

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3CX Reviews

OVERALL RATING
4.5
Based on 581 Rating(s)
Rating Distribution
  • 76.3 %
  • 18.9 %
  • 3.7 %
  • 0.6 %
  • 0.6 %
SHARE YOUR EXPERIENCE Write a Review
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Michael T
Michael TSource : g2crowd.com
(Reviewed on 01 December 2020) "3CX - The best telephone system out there! Excellent VOIP functionalities."

What do you like best?

Ease of use, user friendly, many options to choose from. Unlimited functionalities.

What do you dislike?

Some features take time to be implemented, but overall, excellent support.

Recommendations to others considering the product:

Excellent VOIP solution. User friendly administration console. Affortable prices.

What problems are you solving with the product? What benefits have you realized?

Centralized console management. Excellent VOIP experience. User friendly mobile app and PC app.

...more
Wesley F
Wesley FSource : g2crowd.com
(Reviewed on 26 November 2020) "Best tool on the market"

What do you like best?

The system is very intuitive, easy to configure and manage. The implementation is very smooth. We have a partner that supports us in all demands, with very efficient support. I consider it great cost benefit. A very important point is the amount of existing resources. 3CX takes security seriously, its system is very efficient in this regard. I followed the block list and closely and performed several tests, all of which were successful. The audio quality is amazing.

What do you dislike?

It does not have general system data monitoring panels. The existing panels do not meet my demands. It would be better if you were a native, without the need for Grafana.

Recommendations to others considering the product:

Without a doubt the 3CX is the best tool on the market. It exceeds all the requirements in all requirements. Not to mention that it had an affordable cost.

What problems are you solving with the product? What benefits have you realized?

My ambette had been in transition for a long time, from the analogue to the SIP, but I was facing difficulties. With 3CX I was able to speed up the process, due to its integrations. Another important point was cost reduction due to better monitoring through reports.

...more
Jan-Herman v
Jan-Herman vSource : g2crowd.com
(Reviewed on 25 November 2020) "3CX makes it so easy"

What do you like best?

Ease of Use and the functionality of 3cx

What do you dislike?

The learning curve is a little steep because of how feature rich 3cx is

Recommendations to others considering the product:

Give the free version a go. Sure it doesnt have recording but it gives you a pretty good taste of what you're in for

What problems are you solving with the product? What benefits have you realized?

The reporting built into 3cx really helps us to identify where our call centre is lacking

...more
Claudio V
Claudio VSource : g2crowd.com
(Reviewed on 25 November 2020) "the best telephone switchboard on the market"

What do you like best?

la facilità d'uso e i servizi sono la parte più importante

What do you dislike?

si potrebbe fare qualcosa per i costi annuali di licenza

What problems are you solving with the product? What benefits have you realized?

smartworking

...more
Lou J
Lou JSource : g2crowd.com
(Reviewed on 25 November 2020) "3cx the ideal partner for softphone and teleworking"

What do you like best?

The capability to work anywhere and the ease of use software

What do you dislike?

call log feature lags some fuctions: show missed que calls, show caller number afther transfer

Recommendations to others considering the product:

Very good solution technical and price wise. essay to use and to implement. very user friendly. It also has a nice design and works with both android and ios mobile devices. The web meeting is also included in the pro licence with 250 seats for the meeting. We also made an integration with or crm/ticketing system OTRS and now when we get an incoming call 3cx looks up the contact name from the OTRS database and when we click the crm icon a ticket is automatically created or show us the open tickets so we can add new information to them. This is a huge workflow optimization. In the past years we saw 3cx grow and adapting to the marked needs. And being Very pro reactive. So now with the Covid situation there teleworking solution is really grown out to the perfect solution.

What problems are you solving with the product? What benefits have you realized?

remote working solution and integration with 3th party software

...more
Elias N
Elias NSource : g2crowd.com
(Reviewed on 25 November 2020) "3CX Review"

What do you like best?

Its ease of use and administration. Easy for users and admins. Stability as well is a great plus

What do you dislike?

Tha lack of some features like Callback on busy

Recommendations to others considering the product:

Value for Money!!!

What problems are you solving with the product? What benefits have you realized?

Price and complexity of additional modules as well as price of devices (great variety of supported devices)

...more
Leandro C
Leandro CSource : g2crowd.com
(Reviewed on 25 November 2020) "best pbx softsuite for small and medium bussiness"

What do you like best?

resources with WEBRTC and ready for new clients

What do you dislike?

audio quality for IVR , its poor when i try to use music

What problems are you solving with the product? What benefits have you realized?

integration with mobility and internet outside from company

...more
Rahmat S. M
Rahmat S. MSource : g2crowd.com
(Reviewed on 24 November 2020) "3CX the only solution to cover all your communication needs."

What do you like best?

From simple PBX to a complete call center solution, it’s all under 3CX in one platform.

What do you dislike?

Higher maintenance fee specially for perpetual license holders.

Recommendations to others considering the product:

If you want a headache free communication system, 3CX is the beat option you can choose.

What problems are you solving with the product? What benefits have you realized?

As a 3CX partner in Afghanistan, we only market and provide 3CX for all customers and SME, because 3CX covers everything you think of in your voice communication system

...more
Dhana S
Dhana SSource : g2crowd.com
(Reviewed on 24 November 2020) "3CX help us cutting cost for communication and collaboration"

What do you like best?

Easy to use and manage applications and web browser

What do you dislike?

limitation feature on call center integration to other system such as custom report, call center feature, Microsoft team

Recommendations to others considering the product:

If you need UC try 3CX, it's value for money. I don't see other brand that have "easy to use" feature also for maintenance.

What problems are you solving with the product? What benefits have you realized?

revolution on traditional communication, cutting cost on new way of communication.

...more
WonSuk C
WonSuk CSource : g2crowd.com
(Reviewed on 24 November 2020) "3cx is very good products of Unified communication."

What do you like best?

Quick, Easy configuration.

User friendliness

What do you dislike?

Not support Korean.

Call center application interworking support is weak.

(I wish, support like Genesys API)

What problems are you solving with the product? What benefits have you realized?

3cx has almost feature for Enterprise's communication devices.

...more
Read All Reviews

Videos on 3CX

3CX: The Future of Communications Today
3CX: The Future of Communications Today
New Reporting Features

3CX Screenshots

3CX call followups
3CX call followups

Download white papers and ebooks on 3CX View All Downloads

3CX
Easing the Transition into Remote Working
Remote working or teleworking comes with several challenges, both from a human and a technology perspective. It demands...
read more
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Disclaimer

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