Home/Contact Center Operations Software/3CX
Updated on: September 29, 2022

3CX

Get access to an interactive communication channel by 3CX
(626 Ratings) Write Review

What is 3CX and how does it work?

3CX is a robust business communication software that helps companies to conduct remote business meetings, reply to service customer requests and work with more efficiency. The software is specially built for teams who are working remotely. It enables employees to make seamless video calls with the help of presentation and remote assistance tools. With a live chat facility, users can convert their visitors into leads, increase the frequency of communication with customers and enhance the overall experience, adequately. Moreover, a full-featured PABX system, offered by 3CX includes call queues, web conferencing and a built-in video call generation facility, enabling employees to boost customer services on the go. Employees can even reply to business SMS, website and Facebook messages, chat with co-workers, make or receive calls and start video calls to ensure customer satisfaction in every possible way. The software can also be used to send and receive instant text messages via a designated business phone number so that employees don’t have to use their personal mobile numbers.

3CX Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Nicosia, Cyprus
Deployment SaaS/Web/Cloud Official Website https://www.3cx.com/
Category Contact Center Operations Software

3CX Pricing

Pricing ModelFreemium , Subscription
StartUp Free
Free

For 10 users

Features

  • Hosted on Cloud
  • 1 Ring Group
  • 1 Auto Attendant
  • 3CX Talk / Meet Links
  • Mobile & Desktop Apps
  • Video Conferencing (Up to 25 participants)
  • Team Messaging
  • Live Chat
  • WhatsApp Integration
StartUp Pro
$175 /Year

For 10 users

Features

  • Includes features of StartUp Free plan, plus
  • Choose SIP Trunk
  • Multi-level IVR
  • Call Queues
  • Busy Lamp Field (BLF)
  • Voicemail-to-text
  • Holiday & Business Hours Routing
  • Call & Chat Reporting
  • Listen in, Whisper, Barge in

Based upon the Number of Users, the pricing plan varies.

Dedicated Pro
$295 /Year

4 sim calls

For 10 users

Features

  • Dedicated Hosted Instance (Hosting cost included)
  • Includes features of StartUp Free plan, plus
  • Microsoft 365 Integration
  • CRM Integration
  • Call Recording
  • Hot Desking
  • SMS & MMS
  • Video Conferencing (Up to 100 participants)

Based upon the Number of Users, the pricing plan varies.

Dedicated Enterprise
$330 /Year

4 sim calls

For 10 users

Features

  • Includes features of Dedicated Pro plan, plus
  • Skill-based Routing
  • Start / Stop Call Recording Rights
  • Video Conferencing (Up to 250 participants)
  • Custom IP Phone Logo

Based upon the Number of Users, the pricing plan varies.

3CX Free
Free

4 sim calls

For 10 users

Features

  • Hosted in your Private Cloud: Amazon, Google, Azure
  • On-Premise: Linux, Windows
  • Choose SIP Trunk
  • Auto Attendant
  • Call Logging
  • Busy Lamp Field (BLF)
  • Integrated Fax Server
  • Headset Integration
  • Video Conferencing (Up to 25 participants)
  • Live Chat
  • WhatsApp Integration
Dedicated Pro (Self-Managed)
$145 /Year

4 sim calls

For 10 Users

Features

  • Includes features of 3CX Free plan, plus
  • Microsoft 365 Integration
  • CRM Integration
  • Call Queues
  • Voicemail Transcription
  • Chat & Call reports
  • Call Recording
  • Listen in, Whisper, Barge in
  • Hot Desking
  • SMS & MMS
  • Video Conferencing (Up to 100 participants)
  • Hotel PBX
  • Call Flow Designer

Based upon the Number of Users, the pricing plan varies.

Dedicated Enterprise (Self-Managed)
$180 /Year

4 sim calls

For 10 Users

Features

  • Includes features of Dedicated Pro plan, plus
  • Skill-based Routing
  • Start / Stop Call Recording Rights
  • Video Conferencing (Up to 250 participants)
  • Custom IP Phone Logo

Based upon the Number of Users, the pricing plan varies.

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Disclaimer: The pricing details were last updated on 21/09/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about 3CX pricing.

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3CX Reviews

OVERALL RATING
4.5
Based on 626 Rating(s)
Rating Distribution
  • 76.1 %
  • 18.6 %
  • 3.7 %
  • 0.5 %
  • 1.1 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on 3CX

3CX: The Future of Communications Today
3CX: The Future of Communications Today
New Reporting Features

3CX Screenshots

3CX call followups
3CX call followups

3CX FAQs

No, 3CX does not provide API.

Download white papers and ebooks on 3CX View All Downloads

3CX
3CX
Easing the Transition into Remote Working
Remote working or teleworking comes with several challenges, both from a human and a technology perspective. It demands...
read more
DOWNLOAD

Customers

Toyota
Toyota
Coco-Cola
Coco-Cola
NHS
NHS
American Express
American Express
McDonald's
McDonald's
BMW
BMW

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com