Home/Live Chat Software/Acquire vs Zendesk ChatUpdated on: March 29, 2024

Compare Acquire vs Zendesk Chat

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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options. ..show more

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 415 212-5151

San Francisco, California / 888-670-4887

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Teams
Custom

Features

  • Chat
  • Cobrowse
  • Video
  • Voice
  • Unified Agent Workspace
  • Custom Notifications & Chat Rules
  • Multilingual Support
  • Conversation Routing
  • 50+ Out-of-the Box Reports
Professional
Custom

Features

  • Includes features of Teams plan, plus
  • Sequence & AI Chatbots
  • AI Auto Suggestion
  • SLAs & Queue Prioritization
  • Advanced Routing
  • Agent Performance Insights
  • Knowledge Base
  • Real-time Dashboards
Enterprise
Custom

Features

  • Includes features of Professional plan, plus
  • Advanced Queuing
  • Audit Logging
  • Custom Roles & Permissions
  • Business Workflows
  • Sentiment Analysis
  • Custom Reporting
  • Dedicated Account Manager
  • Dedicated Server Environment
  • SSO
View Price Page
Sell Team
$25 /User/Month

Annual Subscription Term (per user per month) - $19

Monthly Subscription Term (per user per month) - $25

Features:

  • Email integration
  • Up to 3 paid users
  • 1 custom sales pipeline
  • Built-in click-to-dial & call recording
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT

ACCOUNT MANAGEMENT

  • User limits - Up to 3 paid users
  • Document storage - 2GB/user
  • Data Imports
  • Duplicate Detection

SALES TRACKING

  • Number of sales pipelines - 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository
  • EMAIL
  • Email integration with tracking (clicks & opens)

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)

API AND INTEGRATIONS

  • Connect to zendesk support
  • Public apps and integrations

REPORTING

  • Customizable sales dashboards
Sell professional
$59 /User/Month

Annual Subscription Term (per user per month) - $49

Monthly Subscription Term (per user per month) - $55

FEATURES:

  • Email integration
  • Unlimited paid users
  • 1 custom sales pipeline
  • Built-in click-to-dial & call recording
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT & CUSTOM
  • Personalized bulk emailing
  • Unlimited email templates
  • Sales goals & forecasting
  • Unlimited custom fields
  • Advanced call analytics

ACCOUNT MANAGEMENT

  • User limits - Unlimited paid users
  • Document storage - 5GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - 1
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Core API
  • Pre-built code libraries
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics

Sell Enterprise
$125 /User/Month

Annual Subscription Term (per user per month) - $49

Monthly Subscription Term (per user per month) - $55

FEATURES:

  • Email integration
  • Unlimited paid users
  • 2 sales pipelines
  • Built-in click-to-dial, call recording, & power dialer
  • Fully featured mobile CRM
  • Apps & integrations - PREBUILT & CUSTOM
  • Personalized bulk emailing
  • Unlimited email templates
  • Sales goals & forecasting
  • Unlimited custom fields
  • Advanced call analytics
  • Activity reports
  • Advanced permissions
  • Product catalog
  • Lead and deal scoring
  • Task automation
  • Customized notifications

ACCOUNT MANAGEMENT

  • User limits - Unlimited paid users
  • Document storage - 10GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - 2
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and deal scoring
  • Historical sales exports
  • Companies hierarchy
  • Product and price book

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized notifications

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call scripts
  • Automated power dialer

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports
  • Role-based permissions

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Zapier integration
  • Core API
  • Pre-built code libraries
  • Hubspot integration
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics
  • Activity reports

Sell Elite
$249 /User/Month

Annual Subscription Term (per user per month) - $199

Monthly Subscription Term (per user per month) - $249

ACCOUNT MANAGEMENT:

  • User limits - Unlimited paid users
  • Document storage - 25GB/user
  • Data Imports
  • Duplicate Detection
  • Round robin (automated distribution)

SALES TRACKING

  • Number of sales pipelines - Unlimited
  • Customizable sales pipeline
  • Custom Data Fields, Filters, and Tags
  • Lead and deal scoring
  • Historical sales exports
  • Companies hierarchy
  • Product and price book

TASKS AND ACTIVITY TRACKING

  • Calendar integration
  • Task and appointment setting
  • Task automation
  • Customized notifications

COLLABORATION

  • Assign Collaborators
  • @Mentions
  • Team document repository

EMAIL

  • Email integration with tracking (clicks & opens)
  • Bulk emailing
  • Unlimited email templates
  • Email personalization tages

VOICE AND TEXT

  • Text messaging (SMS)
  • Call tracking and recording
  • Click to dial (additional rates apply)
  • Call scripts
  • Automated power dialer

MOBILE

  • Offline Mobile Access
  • Geolocation
  • Visit tracking and Geo Verification

DATA AND TEAM MANAGEMENT

  • Smart Lists
  • Smart List Templates
  • Required Fields
  • Editable by Admin Only' Data Fields
  • Single Sign-On (SSO)
  • Lead capture form
  • Data exports
  • Role-based permissions

API AND INTEGRATIONS

  • Connect to zendesk support
  • Mailchimp integration
  • Zapier integration
  • Core API
  • Pre-built code libraries
  • Hubspot integration
  • Firehose API
  • Sync API
  • Search API
  • Public apps and integrations
  • Private apps

REPORTING

  • Customizable sales dashboards
  • Sales forecasting
  • Goals tracking
  • Advanced call analytics
  • Activity reports
  • Rep performance dashboard
  • Advanced sales insight reports
  • Success insight reports
View Price Page

SCREENSHOTS

Acquire Screenshots
View 1 screenshot(s)
Zendesk Chat Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • WordPress
  • Freshdesk
  • Wix
  • Slack
  • Freshservice
  • Squarespace
  • Zoho CRM
  • HubSpot CRM
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Zapier
    NA

ALTERNATIVES

Top alternatives to Acquire

Blackboard Learn
Blackboard Learn
Purchase Commerce
Purchase Commerce
iCIMS Talent Acquisition Suite
iCIMS Talent Acquisition Suite
Gain
Gain
Crisp
Crisp

Top alternatives to Zendesk Chat

Intercom
Intercom
Freshchat
Freshchat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to