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About Rake

Rake is an advanced messaging platform that enables companies to communicate with their employees and customers through SMS, website widgets, and social media integrations. With an online task management functionality, companies get to solve customer’s problems in one go or create another task if it requires an extra round of conversation. The software also comes with advanced collaboration tools, such as direct and private/public channels, enabling users to deliver accurate responses to their customers, on time. Rake connects companies with popular messaging platforms, like Facebook, WordPress, SMS, and others, in order to deliver their assistance through a channel that customers prefer. An integrated collaboration facility offered by Rake helps teams, colleagues, and coworkers connect with each other and communicate effectively via channel conversations and direct messages. Apart from that, the platform also provides real-time updates about new website visitors and keeps on monitoring their activity in order to send targeted invitations and convert them into loyal clients.

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    94%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    66%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Online

Rake Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    94%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Rake Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 12/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Rake Pricing.

Rake Alternatives

View All Rake Alternatives

Rake Reviews

User Rating

4.9/5 (Based on 10 Ratings)

Ratings Distribution

  • Excellent

    90%
  • Very Good

    10%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use Rake?

Write a Review

Rake User Reviews

Rake FAQs

What is Rake used for?

Rake is Live Chat Software. Rake offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about Rake features.

What are the top alternatives for Rake?

Does Rake provide API?

No, Rake does not provide API.

Rake Contact

Vendor Details

Flossmoor, Illinois

Contact Details

+1 844-725-3249

https://www.rake.ai/

Social Media Handles

Grid Report for Rake

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