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About Live800

Live800 is an enterprise-level multichannel live chat service system, which integrates ACD and big data analysis to provide an overall online marketing and service solution, realizing the Internet service platform from instant live chat to enterprise multi-application management and multichannel unified access. With 13 years of experience in the live chat service industry, Live800 continues to serve high-quality international customers, helps you drive product value and enhance customer experience and loyalty.

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    62%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Live800 Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Live800 Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Standard $239.00 $239.00 per year

Features

  • Online chat system
  • Sales management
  • Google analytics
  • Capture screen
  • ACD System
  • Canned words
  • Basic CRM

Professional $549.00 $549.00 per year

Features

  • Includes features of Standard plan, plus
  • Android and iOS support
  • E-Token
  • Smart-AI chat
  • File Transfer

Advanced $1,329.00 $1,329.00 per year

Features

  • Specific server deployment
  • Customized function and process
  • Detailed KPI
  • Multi-channel application
  • Interactive robot system

Dedicated Custom

Features

  • Specific Server Deployment
  • Customized Functions and Working Flow
  • Detailed KPI Reports
  • Integrated with CRM, Tickets system
  • Multi-channel Applications
  • Advanced Smart Interactive Robot
  • Develop based on customer's requirement

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 13/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Live800 Pricing.

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Live800 Reviews

User Rating

4.2/5 (Based on 11 Ratings)

Ratings Distribution

  • Excellent

    54.5%
  • Very Good

    18.2%
  • Average

    18.2%
  • Poor

    9.1%
  • Terrible

    0%

Do You Use Live800?

Write a Review

Live800 User Reviews

Live800 FAQs

What is Live800 used for?

Live800 is Live Chat Software. Live800 offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about Live800 features.

What are the top alternatives for Live800?

Here`s a list of the best alternatives for Live800:

Does Live800 provide API?

No, Live800 does not provide API.

Live800 Contact

Vendor Details

Not available

Contact Details

Not available

https://en.live800.com/index.html

Social Media Handles

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