Home/Live Chat Software/ChatMate
Updated on: September 28, 2021

What is ChatMate ?

ChatMate - Live Chat Software
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79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ChatMate

Chatbots and Live Chat Agents Services
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ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.

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ChatMate Features Show All Features

ChatMate Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Kingsland, Auckland / +64 22 111 0002
Deployment SaaS/Web/Cloud Category Live Chat Software

ChatMate Pricing

Pricing ModelFree Trial , Subscription
Basic
$179 /Month

Solo business with a website who wants to be online 24/7

Features

  • Upto 90 chats a month
  • Additional Chat $1.50
  • Average 5 Minutes Chat
  • Real People
  • 24x7/365 Days
  • Free Setup
  • Your Branded Chat Window
  • Free Live Chat Plugin
  • Enquirers Shared on Email
  • Monthly Performance Report
  • Six Monthly Renewal
  • Standard Knowledge Base
  • Chat and Email Support
Regular
$299 /Month

Business trying to get maximum value from their website

Features

  • Upto 180 chats a month
  • Additional Chat $1.00
  • Includes features of Basic plan, plus
  • Tailored Design and Greetings
  • Tailored Knowledge Base
  • Specialised Training
  • Monthly Knowledge Base Review
  • Chat, Email and Phone Support
Growth
$499 /Month

Growing business with focus on digital experience and lead conversion

Features

  • Upto 400 chats a month
  • Includes features of Regular plan, plus
  • Integration to CRM or Booking Systems
Enterprise
Custom

Level 1 or Sales support for enterprises

Features

  • Unlimited Conversations
  • Multichannel Solution
  • Chatbots and Real People
  • Bespoke Integrations
  • Tailored CX Design
  • Tailored Knowledge Base
  • Specialised Service training
  • System Access and Updates
  • Dedicated Project Team
  • Minimum 1 Year Contract

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 27/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ChatMate pricing.

ChatMate FAQs

ChatMate is Live Chat Software. ChatMate offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about ChatMate features.

No, ChatMate does not provide API.

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Videos on ChatMate

ChatMate team engaging website visitors
ChatMate team engaging website visitors
ChatMate for Domestic Services

ChatMate Screenshots

ChatMate screenshot
ChatMate screenshot
ChatMate screenshot

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