ChatMate is Live Chat Software. ChatMate offers the following functionalities:
- Agent Scheduling
- Knowledge Database
- Offline Form
- Shortcut Messages
- Visitor Targeting
Learn more about ChatMate features.
ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||NA||Location / Phone Number||Kingsland, Auckland / +64 22 111 0002|
|Deployment||SaaS/Web/Cloud||Category||Live Chat Software|
Solo business with a website who wants to be online 24/7
Business trying to get maximum value from their website
Growing business with focus on digital experience and lead conversion
Level 1 or Sales support for enterprises
Contact the vendor to get the latest pricing detail.
Disclaimer: The pricing details were last updated on 27/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about ChatMate pricing.
No, ChatMate does not provide API.
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