Home/Live Chat Software/ChatMateUpdated on: March 27, 2023
ChatMate - Live Chat Software
View Gallery
82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ChatMate

Chatbots and Live Chat Agents Services
Write Review

What is ChatMate and how does it work? ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.
FOLLOWERS 298 6

ChatMate Features Show All Features

ChatMate Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Kingsland, Auckland / +64 22 111 0002
Deployment SaaS/Web/Cloud Official Website https://www.thechatmate.com/
Category Live Chat Software

ChatMate Pricing

Pricing ModelFree Trial , Subscription
Basic
$179 /Month

Solo business with a website who wants to be online 24/7

Features

  • Upto 90 chats a month
  • Additional Chat $1.50
  • Average 5 Minutes Chat
  • Real People
  • 24x7/365 Days
  • Free Setup
  • Your Branded Chat Window
  • Free Live Chat Plugin
  • Enquirers Shared on Email
  • Monthly Performance Report
  • Six Monthly Renewal
  • Standard Knowledge Base
  • Chat and Email Support
Regular
$299 /Month

Business trying to get maximum value from their website

Features

  • Upto 180 chats a month
  • Additional Chat $1.00
  • Includes features of Basic plan, plus
  • Tailored Design and Greetings
  • Tailored Knowledge Base
  • Specialised Training
  • Monthly Knowledge Base Review
  • Chat, Email and Phone Support
Growth
$499 /Month

Growing business with focus on digital experience and lead conversion

Features

  • Upto 400 chats a month
  • Includes features of Regular plan, plus
  • Integration to CRM or Booking Systems
Enterprise
Custom

Level 1 or Sales support for enterprises

Features

  • Unlimited Conversations
  • Multichannel Solution
  • Chatbots and Real People
  • Bespoke Integrations
  • Tailored CX Design
  • Tailored Knowledge Base
  • Specialised Service training
  • System Access and Updates
  • Dedicated Project Team
  • Minimum 1 Year Contract

Contact the vendor to get the latest pricing detail.

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 27/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ChatMate pricing.

ChatMate Alternatives ChatMate Alternatives

75% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Salesforce Chat
Salesforce Chat Salesforce Chat is a powerful tool that allows businesses to connect with their customers in... read more
Visit Website
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More LiveChat
(2017 RATINGS) LiveChat LiveChat is one of the most widely used live chat software catering its services to over 23,000... read more
Visit Website
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Freshchat
(265 RATINGS) Freshchat Freshdesk Messaging helps businesses deploy custom chatbots in minutes, increase website and in-app... read more
Visit Website
72% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More SocialEpoch WhatsApp...
SocialEpoch WhatsApp... SocialEpoch is a specializes in providing complet global leading social marketing solutions. Some... read more
Start Free Trial ChatMate vs SocialEpoch WhatsApp SCRM
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Intercom
(2278 RATINGS) Intercom Intercom is a sales, marketing, and support solution that aims to help you connect with more... read more
Start Free Trial ChatMate vs Intercom
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Crisp
(144 RATINGS) Crisp A live chat software embedded with tools and features to help you convert your visitors into... read more
Start Free Trial ChatMate vs Crisp
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More tawk.to
(207 RATINGS) tawk.to tawk.to is an intuitive live chat software that helps businesses to connect with their customers... read more
Start Free Trial ChatMate vs tawk.to
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More JivoChat
(106 RATINGS) JivoChat JivoChat is specifically built for E-commerce companies to serve as an effective business... read more
Start Free Trial ChatMate vs JivoChat
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Olark
(729 RATINGS) Olark Olark is a live chat software developed to connect the users to the right customers with automated... read more
Start Free Trial ChatMate vs Olark
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Provide Support
(85 RATINGS) Provide Support Provide Support allows its users to add live chat on their websites and provide instant support to... read more
Start Free Trial ChatMate vs Provide Support
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More SnapEngage
(170 RATINGS) SnapEngage SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive... read more
Start Free Trial ChatMate vs SnapEngage
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Helpshift
(369 RATINGS) Helpshift Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help... read more
Start Free Trial ChatMate vs Helpshift
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Smartsupp
(80 RATINGS) Smartsupp Smartsupp offers a number of exciting tools and features that make the job of converting website... read more
Start Free Trial ChatMate vs Smartsupp

Videos on ChatMate

ChatMate team engaging website visitors
ChatMate team engaging website visitors
ChatMate for Domestic Services

ChatMate Screenshots

ChatMate screenshot
ChatMate screenshot
ChatMate screenshot

ChatMate FAQs

ChatMate is Live Chat Software. ChatMate offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about ChatMate features.

No, ChatMate does not provide API.


Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com