ChatMate Pricing, Reviews and Features (March 2023)

ChatMate Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

ChatMate Technical details

Support

24/7 (Live rep) Online

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

Kingsland, Auckland / +64 22 111 0002

Deployment

SaaS/Web/Cloud

Official Website

https://www.thechatmate.com/

Category

Live Chat Software

ChatMate Pricing

Pricing ModelFree Trial , Subscription

Basic

$179 /Month

Solo business with a website who wants to be online 24/7

Features

Upto 90 chats a month
Additional Chat $1.50
Average 5 Minutes Chat
Real People
24x7/365 Days
Free Setup
Your Branded Chat Window
Free Live Chat Plugin
Enquirers Shared on Email
Monthly Performance Report
Six Monthly Renewal
Standard Knowledge Base
Chat and Email Support

Regular

$299 /Month

Business trying to get maximum value from their website

Features

Upto 180 chats a month
Additional Chat $1.00
Includes features of Basic plan, plus
Tailored Design and Greetings
Tailored Knowledge Base
Specialised Training
Monthly Knowledge Base Review
Chat, Email and Phone Support

Growth

$499 /Month

Growing business with focus on digital experience and lead conversion

Features

Upto 400 chats a month
Includes features of Regular plan, plus
Integration to CRM or Booking Systems

Enterprise

Custom

Level 1 or Sales support for enterprises

Features

Unlimited Conversations
Multichannel Solution
Chatbots and Real People
Bespoke Integrations
Tailored CX Design
Tailored Knowledge Base
Specialised Service training
System Access and Updates
Dedicated Project Team
Minimum 1 Year Contract

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 27/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Videos on ChatMate

ChatMate team engaging website visitors

ChatMate FAQs

Q. What is ChatMate used for?

ChatMate is Live Chat Software. ChatMate offers the following functionalities:

Visitor Targeting
Transfers
Shortcut Messages
Offline Form
Knowledge Database
Co-Browsing
Agent Scheduling

Learn more about ChatMate features.

Q. What are the top alternatives for ChatMate?

Here`s a list of the best alternatives for ChatMate:

Q. Does ChatMate provide API?

No, ChatMate does not provide API.

ChatMate

ChatMate Features Show All Features

Live Chat Features

ChatMate Technical details