Bold360

About Bold360

Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization.

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Pricing

Free Trial Not Available
Bold360 Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

68%
Momentum

60%
Popularity

81%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Bold360 Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Bold360 Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Agent Custom

Features

Live Ch at (Desktop & Mobile)
In-App Mobile Chat (Mobile SDK)
Email
Text Messaging
Facebook Messenger
WhatsApp (beta)
Video Chat
File Transfer
Co-browsing
Visitor Monitoring
Skills-Based Routing
Salesforce® Integration
Zendesk Integration
Google Analytics Integration
Auto Translation (Lionbridge Integration)
Multiple APIs
Robust Reporting
Automatic Distribution (AD)
Proactive Engagement

Service Custom

Features

Includes all Agent features, plus:
AI Chatbots/Virtual Agents
Conversational Designer
Natural Language Processing
AI Powered Self-Service
Proactive Outreach Engine
Dynamic Search Bar
Resource Management
Smart Routing
Knowledge Management
Agent Smart Advisor
Voices Dashboard
Customer Insights

Advise Custom

Features

Natural Language Processing
Portal Templates
Knowledge Management
Salesforce Integration
Chrome Browser Extension
Article Suggestions
Exposed Meta-Data
Comments
Insights Dashboard

Helpdesk Custom

Features

Includes all Agent features, plus:
AI Chatbots/Virtual Agents
Conversational Designer
Natural Language Processing
AI Powered Self-Service
Microsoft Teams Integration (beta)
Chrome Browser Extension
Knowledge Management
Agent Smart Advisor
Voices Dashboard
Customer Insights
ServiceNow Knowledge Base Sync
Custom Intent Library
Deployment Guide

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 12/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bold360 Pricing.