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About Bold360

Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    72%
  • Momentum
    60%
  • Popularity
    81%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

Bold360 Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time
Bold360 Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 12/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bold360 Pricing.

Bold360 Alternatives

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Bold360 Reviews

User Rating

4/5 (Based on 53 Ratings)

Rating Distribution

  • Excellent

    37.7%
  • Very Good

    37.7%
  • Average

    15.1%
  • Poor

    3.8%
  • Terrible

    5.7%

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Bold360 FAQs

What is Bold360 used for?

Bold360 is Live Chat Software. Bold360 offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about Bold360 features.

What are the top alternatives for Bold360?

Does Bold360 provide API?

Yes, Bold360 provides API.

Bold360 Contact

Vendor Details

Boston, Massachusetts

Contact Details

Not available

https://www.bold360.com/

Social Media Handles

Bold360 Integrations

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