Home/Live Chat Software/Bold360
Updated on: October 23, 2021

What is Bold360 ?

Bold360 - Live Chat Software
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Bold360

Live Chat Engagement and AI Software
(42 Ratings) Write Review

Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization.

Bold360 Features Show All Features

Bold360 Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Boston, Massachusetts
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Bold360 Pricing

Pricing ModelQuotation Based
Agent
Custom

Features

  • Live Chat (Desktop & Mobile)
  • In-App Mobile Chat (Mobile SDK)
  • Email
  • Text Messaging
  • Facebook Messenger
  • WhatsApp (beta)
  • Video Chat
  • File Transfer
  • Co-browsing
  • Visitor Monitoring
  • Skills-Based Routing
  • Salesforce® Integration
  • Zendesk Integration
  • Google Analytics Integration
  • Auto Translation (Lionbridge Integration)
  • Multiple APIs
  • Robust Reporting
  • Automatic Distribution (AD)
  • Proactive Engagement
Service
Custom

Features

  • Includes all Agent features, plus:
  • AI Chatbots/Virtual Agents
  • Conversational Designer
  • Natural Language Processing
  • AI Powered Self-Service
  • Proactive Outreach Engine
  • Dynamic Search Bar
  • Resource Management
  • Smart Routing
  • Knowledge Management
  • Agent Smart Advisor
  • Voices Dashboard
  • Customer Insights
Advise
Custom

Features

  • Natural Language Processing
  • Portal Templates
  • Knowledge Management
  • Salesforce Integration
  • Chrome Browser Extension
  • Article Suggestions
  • Exposed Meta-Data
  • Comments
  • Insights Dashboard
Helpdesk
Custom

Features

  • Includes all Agent features, plus:
  • AI Chatbots/Virtual Agents
  • Conversational Designer
  • Natural Language Processing
  • AI Powered Self-Service
  • Microsoft Teams Integration (beta)
  • Chrome Browser Extension
  • Knowledge Management
  • Agent Smart Advisor
  • Voices Dashboard
  • Customer Insights
  • ServiceNow Knowledge Base Sync
  • Custom Intent Library
  • Deployment Guide
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 12/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bold360 pricing.

Bold360 FAQs

Bold360 is Live Chat Software. Bold360 offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Shortcut Messages
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about Bold360 features.

Yes, Bold360 provides API.

Ask the Community View Community

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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LivePerson
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LiveChat
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Intercom
(2285 RATINGS)
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tawk.to
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Crisp
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LiveHelpNow
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Freshdesk Messaging ...
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Olark
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Bold360 vs Olark

Bold360 Reviews

OVERALL RATING
3.3
Based on 42 Rating(s)
Rating Distribution
  • 30.8 %
  • 38.5 %
  • 11.5 %
  • 7.7 %
  • 11.5 %
SHARE YOUR EXPERIENCE Write a Review
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Tim D
Tim DSource : g2crowd.com
(Reviewed on 11 June 2020) "Excellent application to support and maintain interaction with your client"

What do you like best?

I have time using bold360 and I can say that I like everything it does, the fact that the client can have an interaction both with my team's personnel, as well as with the artificial intelligence that this software has, which is actually quite good and breaks the molds to which he was accustomed since this does not follow a script directly can be adapted to each client and provide excellent quality of service

What do you dislike?

There is nothing specifically that I disliked about this software since the only negative detail that I got from bold360 is that this does take a little time to install and learn to use it correctly, however, this software has real-time support that is available 24/7 this allows us to contact them with ease and answer any questions we may have regarding the software in order to get the most out of it in the shortest possible time

Recommendations to others considering the product:

My only recommendation regarding bold360 is that they take advantage of their artificial intelligence since this will be of great help to serve all kinds of clients in those hours when we will not be able to do it, since it has a sufficiently high level of intelligence as to be able to carry out this work without any type of problems since it goes beyond conventional artificial intelligence that greatly limits the ability to ask and answer that our clients can have a total wonder

What problems are you solving with the product? What benefits have you realized?

Most of the web pages that my clients ask me are pages to offer a product or service and for this reason it is important that there is a bridge between the client and the staff that provides the information they need or answers the questions they have, and precisely this is done by bold360 since it allows establishing a real-time chat in which customers can be served effectively and also supported by above-average artificial intelligence among online attention software

...more
Consultant in Telecommunications
Consultant in TelecommunicationsSource : g2crowd.com
(Reviewed on 06 April 2020) "Efficient communications"

What do you like best?

No lag, communications are quick between agent and customer

What do you dislike?

Menus are not the easiest to navigate if new

Recommendations to others considering the product:

Great, do it!

What problems are you solving with the product? What benefits have you realized?

Communicate with inbound customers to troubleshoot and resolve their services

...more
Consultant in Consumer Services
Consultant in Consumer ServicesSource : g2crowd.com
(Reviewed on 29 October 2019) "Very nice tool, that is not so complicated "

What do you like best?

The system is so easy to learn, that the work is easy to master, for new hires too! The Tool is very nice done, so every customer agent have no problem to use ist. The Problem of the customers can be resolved very fast and with no problem !

What do you dislike?

There is no dislikes I want to mention. The bold chat is a very nice programm, that when I using it I dont see any problems with that.

Recommendations to others considering the product:

I have here no recommendation

What problems are you solving with the product? What benefits have you realized?

Customer Service Problems. We use this programm to solve customer problem that we get each day. To Programm help us to manage the problem easier and faster so the customer can get a better service and a fast response to his Problem.

...more
Source : g2crowd.com
(Reviewed on 08 November 2018) "Efficient communications"

What do you like best?

No lag, communications are quick between agent and customer

What do you dislike?

Menus are not the easiest to navigate if new

Recommendations to others considering the product

Great, do it!

What business problems are you solving with the product? What benefits have you realized?

Communicate with inbound customers to troubleshoot and resolve their services

...more
Consultant in Telecommunications
Consultant in TelecommunicationsSource : g2crowd.com
(Reviewed on 08 November 2018) "Efficient communications"

What do you like best?

No lag, communications are quick between agent and customer

What do you dislike?

Menus are not the easiest to navigate if new

Recommendations to others considering the product:

Great, do it!

What problems are you solving with the product? What benefits have you realized?

Communicate with inbound customers to troubleshoot and resolve their services

...more
Source : g2crowd.com
(Reviewed on 15 May 2018) "Amazing interaction for client and employee"

What do you like best?

I really like the ability to run reports to make sure everyone is working hard to take care of clients

What do you dislike?

There us not anything I do not like with Bold360

What business problems are you solving with the product? What benefits have you realized?

Chat support at its finest when customer service with a smile is the goal in chat support

...more
Kristie L
Kristie LSource : g2crowd.com
(Reviewed on 15 May 2018) "Amazing interaction for client and employee"

What do you like best?

I really like the ability to run reports to make sure everyone is working hard to take care of clients

What do you dislike?

There us not anything I do not like with Bold360

What problems are you solving with the product? What benefits have you realized?

Chat support at its finest when customer service with a smile is the goal in chat support

...more
Orlando P
Orlando PSource : g2crowd.com
(Reviewed on 11 May 2020) "Smart AI for Chatbot"

What do you like best?

This software facilitates the operation of chatbot within your web applications. Group creation is a perfect feature to have, let's you want to have together certain customers belonging to a certain sector, or customers who might be of high priority for our company, making us able to better monitor the events that happen within these groups and be able to respond as soon as possible. Multiple communication channels that allow customers to be received from different sources such as social media sites. The graphical interface is very intuitive and straight forward thus facilitating the handling of the application to a large extent.

What do you dislike?

There isn't a section where it keeps a transaction record with its particular timestamp which is really necessary in a application like this. Also the initial configuration of Bold360 takes a considerable amount of time so it is necessary to take your time to make all the necessary configurations as it is not a tool to be used effectively out of the box. Customer service is not one of the most responsive or efficient I expected, they have many things to improve.

Recommendations to others considering the product:

There are tons of applications similar to Bold360 with different plans, features, one of them is Intercom. The two have advantages and disadvantages with each other, Bold360 has the ability to organize the chats by assigning multiple groups according to a certain characteristic, Intercom has a very good documentation which is of great help since it is easy to digest, however this software has its weak spots like issues sending automatic messages to certain customers, this causes messages to be sent to incorrect users.

What problems are you solving with the product? What benefits have you realized?

Handling customer chat requests is the main benefit that this tool has given us, has made us improve our organization, problem solving processes and questions, has improved our response times, also our relationship with our customers so they have gradually relied on our ability to help them no matter how complex the problem may be that. Continuous updates have improved the stability of old features and introduced pretty useful new features as well.

...more
User in Information Technology and Services
User in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 18 November 2019) "User friendly - software interface that is easy to use"

What do you like best?

Chat window is user friendly. It is very hard to find mistakes in the software. Toggling between chats is very easy and customization of many options are easy unlike other chat software.

What do you dislike?

It is hard to find any errors on this software. The only thing I found is that the chat window takes a while at the first login.

Recommendations to others considering the product:

Bold 360 is highly recommended for those organizations where the work is based on chat. This can be used to internal and customer chat.

What problems are you solving with the product? What benefits have you realized?

I will be interacting with customers and I will be on multiple chats with different customers. The chats are assigned on first come first serviced basis, but there are time I have to pick the chats manually based on the how critical the issue is. Hence, it made easy to find the chats in the queue and pick is manually to resolve the critical issues ASAP.

...more
Source : g2crowd.com
(Reviewed on 21 March 2019) "Easy to use"

What do you like best?

Bold chat is easy to use and very self explanatory. Bold 360 is great for business needs. It is very user friendly and allows you to easily contact other departments in other parts of the world.

What do you dislike?

I believe it is to easy to accidentally hit the end button on the chat.

Recommendations to others considering the product

Bold 360 is great for business needs. It is very user friendly and allows you to easily contact other departments in other parts of the world.

What business problems are you solving with the product? What benefits have you realized?

Ease of use. User friendly.

...more
Read All Reviews

Videos on Bold360

Bold360 Improves Customer Engagement for Agents and Chatbots
Bold360 Improves Customer Engagement for Agents and Chatbots
Bold360: Smart Engagement for Digital World

Bold360 Screenshots

Create a new report
Department management
Create a new report
Create a new report
Department management

Bold360 Integration

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