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Bold360

Live Chat Engagement and AI Software

(110 Ratings) Write Review

What is Bold360 and how does it work? Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization.

FOLLOWERS 2,553 3,087 918

Bold360 Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.

Bold360 Technical details

Support	Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Boston, Massachusetts
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.bold360.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Live Chat Software

Bold360 Pricing

Pricing ModelQuotation Based

Agent

Custom

Features

Live Ch at (Desktop & Mobile)
In-App Mobile Chat (Mobile SDK)
Email
Text Messaging
Facebook Messenger
WhatsApp (beta)
Video Chat
File Transfer
Co-browsing
Visitor Monitoring
Skills-Based Routing
Salesforce® Integration
Zendesk Integration
Google Analytics Integration
Auto Translation (Lionbridge Integration)
Multiple APIs
Robust Reporting
Automatic Distribution (AD)
Proactive Engagement

Service

Custom

Features

Includes all Agent features, plus:
AI Chatbots/Virtual Agents
Conversational Designer
Natural Language Processing
AI Powered Self-Service
Proactive Outreach Engine
Dynamic Search Bar
Resource Management
Smart Routing
Knowledge Management
Agent Smart Advisor
Voices Dashboard
Customer Insights

Advise

Custom

Features

Natural Language Processing
Portal Templates
Knowledge Management
Salesforce Integration
Chrome Browser Extension
Article Suggestions
Exposed Meta-Data
Comments
Insights Dashboard

Helpdesk

Custom

Features

Includes all Agent features, plus:
AI Chatbots/Virtual Agents
Conversational Designer
Natural Language Processing
AI Powered Self-Service
Microsoft Teams Integration (beta)
Chrome Browser Extension
Knowledge Management
Agent Smart Advisor
Voices Dashboard
Customer Insights
ServiceNow Knowledge Base Sync
Custom Intent Library
Deployment Guide

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Disclaimer: The pricing details were last updated on 12/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Bold360 pricing.

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Bold360 Reviews

OVERALL RATING 3.5 Based on 110 Rating(s)

Rating Distribution

Excellent 7.3 %
Very Good 9.1 %
Average 2.7 %
Poor 1.8 %
Terrible 2.7 %

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Bold360 Improves Customer Engagement for Agents and Chatbots

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Bold360 FAQs

Q. What is Bold360 used for?

Bold360 is Live Chat Software. Bold360 offers the following functionalities:

Visitor Targeting
Video Chat
Transfers
Shortcut Messages
Offline Form
Knowledge Database
Co-Browsing
Call Me Option
Agent Scheduling

Learn more about Bold360 features.

Q. What are the top alternatives for Bold360?

Here`s a list of the best alternatives for Bold360:

Q. Does Bold360 provide API?

Yes, Bold360 provides API.

Articles on Bold360

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Bold360

Bold360 Features Show All Features

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