MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Channel.io and how does it work?
Place Customer Experience at the Center of the Business. Connect with customers, convert visitors, and collaborate to keep customers engaged. An all-in-one business solution. Live chat, Team chat, CRM and Marketing.
SW Score Breakdown
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Chatlr and how does it work?
chatlr.co – the most efficient and convenient solution for businesses seeking to take their customer service to the next level! As a company that values efficiency and convenience, will be happy to know that chatlr.co provides 1-on-1 chats with customers in real time, maximizing engagement and boosting responsiveness. chatlr.co is 100% intuitive and works on a variety of platforms, such as websites, mobile apps, or externally via emailing notifications. The customer can customize the chat rooms so that it can match the brand’s theme or aesthetic, adding an extra layer of personalization. The customer can even keep track of all conversations in one central place which makes organizing and managing easy! In addition, access to detailed analytics enables to make data backed decisions on how best to improve response times and acceleration.
Read moreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Feederloop and how does it work?
Feederloop, a web technology company, offers solutions that enable businesses to improve their customer service and sales performance. Their suite of tools includes live video calls, co-browsing, and session replays that can be integrated into a company's website. By adding these features, companies can create engaging and interactive experiences for their customers, allowing them to better understand their needs and provide customized solutions. The live video call feature allows customers to interact with company representatives in real-time, while co-browsing enables agents to navigate the customer's website with them. Session replays provide insights into customer behavior and allow companies to identify areas where they can improve their service. These features ultimately help businesses to increase customer satisfaction and drive sales, by enhancing the overall customer experience.
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Unsure which SaaS tool fits your needs? Let Clara guide you.
SaaSworthy’s own chatbot that helps you find, compare, and choose better in seconds.82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Now4real and how does it work?
Now4real is an interactive communication platform that allows companies to create a communication channel for their website visitors and enables them to chat with each other. It helps companies to increase the visitors’ time spent on the website by 90%. In addition, the software is also capable of enhancing customer conversion rates by 20% and revisit rates by 3 times. With Now4real, visitors, who are on the same web page, can take part in instant communities and interact with each other via pagechats, which are special chatrooms dedicated to individual websites. By facilitating seamless communication via pagechats, it makes visitors stay longer over the website and boost up the viewability, click-through and conversion rates accordingly. Brands can also keep track of visitor-wise feedback when they are talking with one another over the site and make adequate changes within the business accordingly. Also, it creates an active social network where customers can find a new community to discuss products every time they come to shop on the website.
Read moreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Crisp and how does it work?
A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.
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User Sentiment
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveChat and how does it work?
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.
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User Sentiment
Boston, Massachusetts
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveEngage and how does it work?
LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.
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User Sentiment
New York, NY
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zoho SalesIQ and how does it work?
Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels.
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User Sentiment
Pleasanton, California
The Average Cost of a basic Live Chat Software plan is $19 per month.
61% of Live Chat Software offer a Free Trial , while 42% offer a Freemium Model .
| PRODUCT NAME | SW SCORE | AGGREGATED RATINGS |
|---|---|---|
Channel.io
|
78 | 4.9 |
Chatlr
|
72 | 0 |
Feederloop
|
75 | 0 |
Now4real
|
82 | 0 |
Crisp
|
92 | 2.1 |
LiveChat
|
94 | 2.4 |
LiveEngage
|
84 | 3.2 |
Zoho SalesIQ
|
88 | 4.5 |
A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.
A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:
Typical Features
Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
Make conversations more personal with video calling between your agents and your visitors
Transfer of calls from one operator to another with just one click
Create shortcuts for the commonly used replies in order to save time
Creating a subject-based group conversation that persists over time
This feature allows your visitors to submit their questions when your agents are not available online
Lets you have an access to all your past chat history and documents
Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Allows your visitors to speak to your agents directly over the phone
Schedules availability of your agents to ensure maximum utilisation of your staff
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