Text AI Customer Service & Live Chat

About Text AI Customer Service & Live Chat

Deep Dive with Clara AI

Text AI Customer Service & Live Chat is an AI-powered customer service platform that combines an intelligent AI agent, live chat, and help desk software to automate support, capture leads, and generate revenue from customer conversations. The platform helps businesses provide 24/7 customer support, reduce agent workload, and convert support interactions into sales opportunities. Text's AI Agent automatically learns from websites, knowledge bases, help articles, PDFs, and product catalogs to resolve FAQs, order status requests, returns, and other inquiries without requiring complex setup or coding. Key features include AI-powered chat automation, live chat with real-time visitor tracking, AI Copilot for human agents, omnichannel help desk and ticketing, intent-based routing, custom AI skills, proactive lead generation campaigns, workflow automation, and detailed performance reporting. Text integrates with popular business tools such as Shopify, WooCommerce, HubSpot, Slack, Mailchimp, WordPress, and Webflow, enabling teams to automate routing, follow-ups, CRM updates, and customer workflows. Designed for customer support, sales, and e-commerce teams, Text helps organizations improve response times, increase resolution rates, deliver personalized customer experiences, and uncover revenue opportunities hidden within support conversations.

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Pricing

Free Trial Not Available
Starts at $19.0.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Not available

Modes of Support

24/7 (Live rep)

Text AI Customer Service & Live Chat Features

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Customer Success Features

Usage Analytics

Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.

Customer Health Scoring

Combines engagement metrics, payment data, and churn risk indicators to calculate a comprehensive customer health score.

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Churn Tracking

Monitor contract milestones and churn risk

Account Management

Helps to manage user accounts within organisations

Lifecycle Management

Helps in automating and managing all the critical phases of a contract, starting from its initiation until its compliance and renewal.

Milestone Tracking

They act as signposts through the course of your project, as they help to ensure that you're staying on track.

Chatbots Features

Query Suggestions

Pre-Configured Bot

Code-free Development

Chatbot

Automated Responses

Augmented Analytics

AI/Machine Learning

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Transfers/Routing

Language Detection

For Sales/Marketing

Natural Language Processing

Lead Capture

Provides webhooks and integrations to capture lead information

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat Features

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Customer Self-Service Features

Multi-Channel Support

AI Chatbots & Virtual Assistants

Ticket Submission & Tracking

Knowledge Base & FAQs

Reporting & Analytics

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Integration with CRM/Helpdesk Systems

Search & Content Discovery

Self-Service Portal

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Text AI Customer Service & Live Chat Pricing

Free Trial

Not available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Essential $19.00 $25.00 per user / month

1 AI Agent
10 AI resolutions
5 Reply suggestions
50 live visitors tracked
10,000 API calls
3 Proactive campaigns
10 custom skills
AI Copilot
Inbox and ticketing system
Workflow automation
Business channels
Selling through Shopify

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Growth $99.00 $99.00 per user / year

Everything in Essential, plus:

10 AI Agents
200 AI resolutions
50 Reply suggestions
100 AI text edits
400 Live visitors tracked
200,000 API calls
30 Proactive campaigns
Chat topics insights
Chat supervision and takeover
Chat and ticket summaries
Shared canned responses
Team performance reports
Unlimited chat history

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Enterprise Custom

Custom AI, built and run for you. Backed by a team focused on your revenue goals.

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Disclaimer: The pricing details were last updated on 12/06/2026 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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