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About Sparkcentral

Sparkcentral allows users to manage all the asynchronous messaging channels with human and virtual customer service agents. At the core of the Sparkcentral Digital SaaS Platform sits an Automated Message Distribution (AMD) engine that supports high-growth message volumes. Channels they support include WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    78%
  • Momentum
    60%
  • Popularity
    82%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Sparkcentral Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Sparkcentral Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Sparkcentral Custom

Features

  • Manage asynchronous workflows
  • Increase message throughput
  • Work at the customer’s pace
  • Productive Agent Desktop
  • AI Virtual Agent Framework
  • Reporting & Analytics
  • Manage all channels with one Universal Queue
  • Synchronize web chat with in-app chat
  • Make proactive notifications responsive
  • Move social conversations from the public to private
  • Bridge IVR and Voice to messaging channels
  • Take live chat to message during out-of-office hours

Disclaimer: The pricing details were last updated on 01/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sparkcentral Pricing.

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Sparkcentral Reviews

User Rating

4.7/5 (Based on 275 Ratings)

Ratings Distribution

  • Excellent

    67.3%
  • Very Good

    31.6%
  • Average

    1.1%
  • Poor

    0%
  • Terrible

    0%

Do You Use Sparkcentral?

Write a Review

Review Summary

Sparkcentral is generally well-received by users, earning praise for its intuitive interface, robust features, and excellent customer support. Reviewers highlight its ability to centralize and manage customer interactions across various channels, streamlining communication and improving team collaboration. The platform's automation capabilities and customizable reporting features are also appreciated, enabling businesses to optimize their customer engagement strategies. While some users mention occasional technical glitches or a learning curve for new users, the overall sentiment towards Sparkcentral remains positive, with many users emphasizing its positive impact on their customer service operations.

Pros

  • Omnichannel support: Manage customer interactions across various channels like email, social media, and live chat, all in one place.
  • Contextual AI Assistant: Provides realtime suggestions and insights to agents to help resolve customer queries efficiently.

Cons

  • Steep learning curve: Users may require a significant amount of training to fully utilize the platform's features and functionalities.
  • Limited customization options: Some users may find the platform's customization options to be limited, hindering their ability to tailor it to their specific needs.

Sparkcentral User Reviews

AI-Generated from the text of User Reviews

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Sparkcentral FAQs

What is Sparkcentral used for?

Sparkcentral is Live Chat Software. Sparkcentral offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Call Me Option
  • Agent Scheduling

Learn more about Sparkcentral features.

What are the top alternatives for Sparkcentral?

Here`s a list of the best alternatives for Sparkcentral:

Does Sparkcentral provide API?

Yes, Sparkcentral provides API.

Sparkcentral Contact

Vendor Details

New York, New York Founded : 2011

Contact Details

Not available

https://www.sparkcentral.com/

Social Media Handles

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