Home/Live Chat Software/WebGreeter
Updated on: January 20, 2019
WebGreeter Overview
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WebGreeter - Live Chat Software : SaaSworthy.com
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WebGreeter

Optimize Sales with Live Chat Software
★★★★★
★★★★★
(35 Ratings) Write Review

LiveAdmins is a leader in providing live chat software solutions to enhance the visitor experience, customer satisfaction of Businesses Solutions. WebGreeter is a Live Chat Software used to increase Conversion rates with BI-driven software to meet the needs of your customers.

WebGreeter Features

WebGreeter Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact Chicago, IL - 60611 / +1 312-546-4114
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

WebGreeter Pricing

Pricing ModelFree Trial , Subscription
How much does WebGreeter cost ?
The pricing for WebGreeter starts at $20.0 per user per month. WebGreeter has 3 different plans such as - Classic at $20.0 per user per month, Deluxe at $30.0 per user per month and Power at $50.0 per user per month. WebGreeter also offers a custom plan based on the customer's request.
Classic
$20 /User/Month

20 per Seat per Month

Features

  • Unlimited Canned Messages
  • Visitor Insights
  • Basic Reporting
  • 256-bit Security
  • Video Tutorials
Deluxe
$30 /User/Month

Download and use LiveAdmins Live Chat software for one user per month.

Features

  • Includes features of Classic plan, plus
  • Chat Ratings
  • Advanced Reporting
  • Chat Window Generator
  • CSS Customization
  • Basic Management
  • 24/7 Chat Support
Power
$50 /User/Month

Download and use LiveAdmins Live Chat software for one user per month

Features

  • Includes features of Deluxe plan, plus
  • Ticketing System
  • Custom Chat Window
  • SuperWise
  • Social Media Integrations
  • Live Reporting
  • IP Filtering
  • 24/7 Call Center Support
  • Advanced Management
Premium
Custom

The software offers a 24/7 world-class live chat service

Features

  • Multilingual Chat Agents
  • Intelligent Chat Routing
  • Multiple Website Support
  • Involve
  • 24/7 Quality Control
  • CRM Integration
  • KPI Reporting
  • Full Management Access
  • Dedicated Account Manager
  • Training Manuals

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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WebGreeter Reviews

OVERALL RATING
4.7
Based on 35 Rating(s)
Rating Distribution
  • 34
  • 0
  • 1
  • 0
  • 0
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Scott D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 June 2018)
Great company and very high return on investment

Pros: Full coverage 24/7 365 Days a year in multiple languages and again one of our highest returns on investment for any company we work with.

Cons: No issues with the software. I do think there is an opportunity for a bit better accuracy when chatting with our customers on things we have previously discussed.

Vendor Response

by LiveAdmins on June 13, 2018

Thanks for your feedback Scott! We'll work on your concerns!

...more
Elysia M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 June 2018)
Always great service

Pros: They always follow up and complete tasks promptly. Chat leads are the biggest converter in our dealership in terms of digital.

Cons: The only thing that would increase the success for us is if the greeters were more automotive savvy and could answer simple automotive questions.

Overall: More sales!

Vendor Response

by LiveAdmins on June 12, 2018

Thanks a lot for your feedback Elysia!

...more
Ben O.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 June 2018)
Overall it is great. The account manager are always responsive.

Pros: What I like most about the software is that it adds value to our organization for when our physical office is closed.

Cons: I cannot say that I would have a least favorite things about the software. The software is great partner.

Vendor Response

by LiveAdmins on June 11, 2018

Thanks a lot Ben!

...more
Ray N.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 June 2018)
Forgot to rate stars. Very happy with management responsiveness and ease of setup. Great leads.

Pros: Don't have to do anything. Transcripts come via email. The reps help prospects that visit when we are closed. Leads are quality interactions with interested prospects. Reps can learn alternate responses to questions if we aren't happy with any transcript responses.

Cons: Not much. Works as promoted. The window pops up on every page, and I need to close it each time I look for things on the site. Some prospects use it to connect with management for personal chats or to ask for information not related to sales.

Vendor Response

by LiveAdmins on June 07, 2018

Thanks a lot, Ray!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 June 2018)
WebGreeter has been a great addition to our website - even when we're closed, we're still open!

Pros: We have always wanted to be as connected to our customers as possible, and WebGreeter has allowed us to reach current and potential customers at any hour of the day. Many shift workers do a lot of their research after an afternoon shift, or before a night shift, when we are typically closed. WebGreeter allows us to capture their contact information and answer any questions in a prompt and professional manner when we open for business. It also allows us to have an option to relay business hours over holidays and weekends. If customers are not interested in the chat option, they can simply minimize it, but it is still available should a question arise. We can attribute multiple sales per year to the WebGreeter option alone!

Cons: The software itself is great - they customize the chat window to match your website colours and layout. The webgreeters themselves try to answer basic questions, and collect contact information for questions that they do not have the answer for. Rarely do they give an incorrect answer or overstep their boundaries. The only real con, being a Canadian customer, is the exchange rate on the USD invoice!

Overall: The WebGreeter software allows us to reach potential customers at the hours that are most convenient to them, while collecting contact information and relaying hours of operation at the same time! Even when we're closed, we're still open for business!

Vendor Response

by LiveAdmins on June 06, 2018

Thanks for a great review! We can have your exchange rate revisited if you can contact us!

...more
Jessica S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 04 June 2018)
Great customer service, another way to generate leads!

Pros: Liveadmins is easy to get into contact with through email. They are on the ball with letting us know there is an upcoming holiday which prompts us to let them know our hours.

Cons: When reading over chat transcripts, it often seems that the host is there to just pass along the customer's contact information. There has been a few times where they could have given the customer more info straight from the website, but instead just told the customer one of our staff would get back to them.

Overall: Extra leads, more chances for the customer to get the information they need/want from our website and adds to our overall customer service.

Vendor Response

by LiveAdmins on June 12, 2018

Thanks for your feedback, Jessica! We'd definitely work on improving our customer experience further!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 June 2018)
It says easy to use. Perfect for my usage.

Pros: Simplicity

Customer support is available by I never needed it.

I love that they insist on feedback which shows commitment

Cons: I would say branding. I enjoyed using the application but after a holiday I kind of forgot about it. I just remembered it again their to this survey

Vendor Response

by LiveAdmins on June 06, 2018

Thanks for your review! If you can get in touch with us with suggestions over how we can improve the product further, we'd appreciate it!

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 04 June 2018)
Quality Help

Pros: It is very helpful to have a live chat that is available in the language which is needed. It is also extremely user-friendly and easy!

Cons: It is helpful to be able to customize and it seems that this is lacking the ability to do so. It would be more appealing and helpful

Vendor Response

by LiveAdmins on June 06, 2018

Thanks a lot for your feedback. Our software is fully customizable as per your needs. If there's something specific you need, please reach out to us at info@liveadmins.com

...more
Mike M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 01 June 2018)
Great company to do business with.

Pros: Have helped us generate lots of business! Really receptive to feedback and always trying to get better.

Cons: Mobile app is a little out dated. Could be a bit more robust. Otherwise software is very user friendly to use.

Vendor Response

by LiveAdmins on June 04, 2018

Cheers, Mike!

...more
Steven F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 31 May 2018)
Chat works as it's supposed to, support is human and excellent.

Pros: The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition. That said, for me, it's all about the support team. They've been nothing short of excellent.

Cons: I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site. I contacted support and they immediately and efficiently got to work updating the look and feel, and were very responsive. Same thing when I asked for integration into CRM. I asked, they delivered.

Overall: The WebGreeter team probably picks up on potential clients that would hesitate to call for whatever reason, or were about to waffle and leave without making contact. They basically create opportunities that might otherwise slide away quietly.

Vendor Response

by LiveAdmins on June 05, 2018

That's a great review Steven! Many thanks!

...more
Read All Reviews

Videos on WebGreeter Youtube Official Channel

WebGreeter - Your Premium Partner in Boosting Business Conversions
WebGreeters Multilingual Live Chat Solution

WebGreeter Screenshots

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WebGreeter screenshot
WebGreeter screenshot

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com