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About SmartCOMM

SmartCOMM software is a platform used to engage customers with interactive communications to increase ROI. The software offers tools like two-way customer conversations to increase customer satisfaction on the channels. Collaborate with teams to highlights changes and edits in a document for instant online approvals. Small, Medium companies make use of the software.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    72%
  • Momentum
    64%
  • Popularity
    64%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

SmartCOMM Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone
SmartCOMM Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

SmartCOMM Custom

Features

  • On-brand Customer Communications
  • Manage Complexity
  • Communications into Conversations
  • Interactive Communications for all Channels
  • On-demand and Batch
  • Data and Content
  • Deployment Flexibility
  • Business User Control
  • Secure Customer Communications
  • Faster Negotiations

Disclaimer: The pricing details were last updated on 12/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmartCOMM Pricing

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SmartCOMM Reviews

User Rating

4.7/5 (Based on 15 Ratings)

Rating Distribution

  • Excellent

    73.3%
  • Very Good

    26.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use SmartCOMM?

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SmartCOMM Reviews

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SmartCOMM FAQs

What is SmartCOMM used for?

SmartCOMM is Live Chat Software. SmartCOMM offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Agent Scheduling

Learn more about SmartCOMM features.

What are the top alternatives for SmartCOMM?

Here`s a list of the best alternatives for SmartCOMM:

Does SmartCOMM provide API?

No, SmartCOMM does not provide API.

SmartCOMM Contact

Vendor Details

London, United Kingdom

Contact Details

+44 (0)345 241 2339

https://www.smartcommunications.com/products/smartcomm/

Social Media Handles

Not available

SmartCOMM Integrations

Salesforce
Salesforce CRM Software

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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