maaiiconnect Pricing, Reviews and Features (April 2024)

About maaiiconnect

maaiiconnect is a customer collaboration and engagement platform that helps business owners boost their sales and customer support system. Organisations can deliver cloud-based omnichannel support to their customers through smart interaction routing and web-based communication metrics in a seamless manner. Moreover, integration with existing CRM and social media, adds extra advantages in this aspect. The platform also provides a host of analytics and intelligent communication tools helping users drive their business sales. Besides leveraging a complete suite of telecom capabilities, business owners also get to receive adequate support in their sales mobility, SMS campaign management, call analytics and reports. An easy configuration feature adds to the flexibility of the platform in real-time. Also, maaiiconnect is a reliable and secure platform compliant with GDPR, ISO 27001 and ISO 9001 certifications. The software appears with a 24/7 support facility along with a 99.95% uptime guaranteed Service Level Agreement. Overall, it is a comprehensive solution that users can use to manage their omnichannel customer engagement.

Screenshots & Videos

1 on 1 Video Call with Recording Activated screenshot

Advanced password policies, teams, role and permission settings screenshot

Online dial pad and call, with in-call display video screenshot

Pricing

Free Trial Not Available
Starts at $15.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

68%
Momentum

60%
Popularity

74%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

maaiiconnect Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

maaiiconnect Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Essentials Free

Free account for web-based calls and chat.

Features

3 Staff Licences included
5,000 Minutes
1 GB Storage
30 Days Report History

Lite $15.00 $19.00 per user / month

$180 per Year

A flexible solution to engage your online customers.

Features

1 Staff Licence minimum
150 Minutes per Month per Staff
2 GB Storage per Staff
180 Days Report History

Pro $25.00 $29.00 per user / month

$300 per Year

Full-fledged solution with web & telecom capabilities.

Features

1 Staff Licence minimum
3 Months Subscription minimum
150 minutes per Month per Staff
3 GB Storage per Staff
Unlimited Report History

Business $35.00 $39.00 per user / month

$420 per Year

Power your business with omnichannel integration.

Features

3 Staff Licences minimum
3 Months Subscription minimum
300 Minutes per Month per Staff
4 GB Storage per Staff
Unlimited Report History

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 12/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about maaiiconnect Pricing.