Paldesk is Help Desk Software. Paldesk offers the following functionalities:
- Live Chat
- Alerts (Escalation)
- Automated Routing
- Knowledge Base
- Surveys & Feedback
- Ticket Management
- Customizable Branding
- Document Storage
- Macros (Templated Responses)
- Multi-Channel Communication
- Social Media Integration
- Incident Management
Learn more about Paldesk features.