Paldesk

About Paldesk

Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more.

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Pricing

Free Trial Available
Starts at $9.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

70%
Momentum

60%
Popularity

81%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Paldesk Awards

# 13 Most Popular Live Chat Software
Q1 2021

# 4 Fastest Growing Live Chat Software
Q3 2019

Paldesk Features

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Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Persistent Chat

Creating a subject-based group conversation that persists over time

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Paldesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Rookie $9.00 $11.00 per user / month

$11 per agent per month billed monthly

$9 per agent per month billed yearly

Features

1 Widget
Easy Pop-up
Widget Customization
Feedback Forms (5)

Early Stage $14.00 $19.00 per user / month

$19 per agent per month billed monthly

$14 per agent per month billed yearly

Features

Includes features of Rookie plan, plus
Unlimited Widgets
Widget Triggers
KnowledgeBase (1)
Feedback Forms (15)

Rising Star $22.00 $29.00 per user / month

$29 per agent per month billed monthly

$22 per agent per month billed yearly

Features

Includes features of Early Stage plan, plus
‍Ticketing System
KnowledgeBase (unlimited)
Feedback Forms (unlimited)
Visitor Overview (unlimited)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 28/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Paldesk Pricing