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Updated on: October 2, 2022

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Paldesk

All-in-one Communication Platform

(19 Ratings) Write Review

What is Paldesk and how does it work?

Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more.

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Paldesk Awards

Paldesk Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Paldesk Technical details

Support	Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	New York, New York
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Official Website	https://www.paldesk.com/
Deployment		Category	Live Chat Software

Paldesk Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

MONTHLY YEARLY

Rookie

$9 /User/Month Billed Yearly

$11 per agent per month billed monthly

$9 per agent per month billed yearly

Features

1 Widget
Easy Pop-up
Widget Customization
Feedback Forms (5)

Early Stage

$14 /User/Month Billed Yearly

$19 per agent per month billed monthly

$14 per agent per month billed yearly

Features

Includes features of Rookie plan, plus
Unlimited Widgets
Widget Triggers
KnowledgeBase (1)
Feedback Forms (15)

Rising Star

$22 /User/Month Billed Yearly

$29 per agent per month billed monthly

$22 per agent per month billed yearly

Features

Includes features of Early Stage plan, plus
‍Ticketing System
KnowledgeBase (unlimited)
Feedback Forms (unlimited)
Visitor Overview (unlimited)

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Disclaimer: The pricing details were last updated on 28/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Paldesk pricing.

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