Home/Help Desk Software/Paldesk
Updated on: September 28, 2021

What is Paldesk ?

Paldesk - Help Desk Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Paldesk

All-in-one Communication Platform
(19 Ratings) Write Review

Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the needs of your organization. The software integrates with Drupal, Zapier, Slack, WordPress, and more.

Paldesk Awards

Paldesk Features Show All Features

Paldesk Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Location / Phone Number New York, New York
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software Live Chat Software

Paldesk Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Rookie
$9 /User/Month
Billed Yearly

$11 per agent per month billed monthly

$9 per agent per month billed yearly

Features

  • 1 Widget
  • Easy Pop-up
  • Widget Customization
  • Feedback Forms (5)
Early Stage
$14 /User/Month
Billed Yearly

$19 per agent per month billed monthly

$14 per agent per month billed yearly

Features

  • Includes features of Rookie plan, plus
  • Unlimited Widgets
  • Widget Triggers
  • KnowledgeBase (1)
  • Feedback Forms (15)
Rising Star
$22 /User/Month
Billed Yearly

$29 per agent per month billed monthly

$22 per agent per month billed yearly

Features

  • Includes features of Early Stage plan, plus
  • Ticketing System
  • KnowledgeBase (unlimited)
  • Feedback Forms (unlimited)
  • Visitor Overview (unlimited)
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Disclaimer: The pricing details were last updated on 28/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Paldesk pricing.

Paldesk FAQs

Paldesk is Help Desk Software. Paldesk offers the following functionalities:

  • Live Chat
  • Alerts (Escalation)
  • Automated Routing
  • Knowledge Base
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Paldesk features.

Yes, Paldesk provides API.

Ask the Community View Community

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Paldesk Reviews

OVERALL RATING
4.4
Based on 19 Rating(s)
Rating Distribution
  • 77.8 %
  • 11.1 %
  • 0 %
  • 0 %
  • 11.1 %
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Milica Vujasin
Milica VujasinSource : trustpilot.com
(Reviewed on 21 August 2019) Amazed

Paldesk is super user-friendly and extremely useful! Response time is great same as integration with other channels.

...more
Winston
WinstonSource : trustpilot.com
(Reviewed on 19 August 2019) great for non-technical users

They provided a great support for not-technical user (me). They guided me and I successfully installed their widget, customized it and started receiving questions.Paldesk has a lot of interesting features, but they are not all explained very well so I suggest better tutorials or they will receive a lot of chat questions.

...more
Vedran
VedranSource : trustpilot.com
(Reviewed on 19 August 2019) Great tool!

A very useful tool for ticketing. Would suggest to everyone looking for a fast and reliable omnichannel platform.

...more
Marta Lalic
Marta LalicSource : trustpilot.com
(Reviewed on 19 August 2019) Awesome

Great omnichannel!!! Easy to work with and support is really fast in responding.

...more
Susan Navolski
Susan NavolskiSource : saasworthy.com
(Reviewed on 11 February 2019) Friendly and easy to use.

Like the fact you can integrate it with your most popular customer communication channels like Twitter, Facebook, Gmail or even Slack. It's easy to use and great plugin for the websites in order to bring your customer support to the next level. Recommend.

...more
Mirjana Rajcic
Mirjana RajcicSource : saasworthy.com
(Reviewed on 11 February 2019) Love this Live chat!

Paldesk have easy installation, great customer support and lot of features for small business.

I am using  FREE version for now and it has a lot of great options if you have low volume of conversations.

...more
Igor Mirković
Igor MirkovićSource : trustpilot.com
(Reviewed on 31 January 2019) Chat looks really good on a website

Chat looks really good on a website, and response time is great.

...more
Mislav Raguž
Mislav RagužSource : trustpilot.com
(Reviewed on 30 January 2019) Great live chat and help desk software

This live chat and help desk software really shows it value and helps you to get to know better live chat and help desk software with its simplicity. Also, it's has really nice interface and cool features as widget customization.

...more
Mirjana R
Mirjana RSource : trustpilot.com
(Reviewed on 30 January 2019) I love this omnichannel!

I love this omnichannel! so easy to use, simple dashboard and lot of great features such as predefined answers, ticketing systems...Price is ok too just $12 yearly, strongly recommend!

...more
Nikolina Maškarić
Nikolina MaškarićSource : trustpilot.com
(Reviewed on 19 August 2019) Perfect ROI!

It's a cool and cheap software for small-business like myself. Easy to set-up (didn't have to call IT team or developers) and fun to use. Since I'm working on a global field their Live Translate feature is an amazing add-on, as well as smart routing for my multiple websites. All the integrations have been working fine so far and I'm looking forward to new stuff they release!

...more
Read All Reviews

Videos on Paldesk

Paldesk : Omnichannel Communication Platform
Paldesk : Omnichannel Communication Platform
What is Paldesk?
Paldesk knowledge base

Paldesk Screenshots

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Conversation
Agent Live
Live Chat
Paldesk Live Translate Chat
Search Conversations
Search Conversations
Conversation
Agent Live
Live Chat
Paldesk Live Translate Chat

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com