Wix Answers

About Wix Answers

Wix Answers is a unified customer support solution that puts the agent-customer interactions in one single view. All real-time and offline support requests are visible and manageable in one feed, enabling agents to easily bounce between conversations without spending time switching tabs. However customers choose to reach support, agents can see their entire journey in one chronological view. Answers provide the context they need to help customers quickly and accurately. Enable faster, more consistent responses with AI-powered article suggestions and saved replies.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $24.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

73%
Reviews

77%
Momentum

61%
Popularity

84%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Wix Answers Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

73%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Wix Answers Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Self-Service $24.00 $24.00 per month

$24 per agent per month billed annually

Features

Knowledge management

All plan includes these features

Unlimited help widgets
3rd-party integrations
Actionable insights
24/7 support
Webhooks & API keys

Multi-Channel $60.00 $60.00 per month

$60 per agent per month billed annually

Features

Ticketing system
Knowledge management
Live chat
Includes the features of all plan

Unlimited $80.00 $80.00 per month

$80 per agent per month billed annually

Features

Call center
Ticketing system
Knowledge management
Live chat
Includes the features of all plan

Call Center $56.00 $56.00 per month

$56 per agent per month billed annually

Features

Call center
Ticketing system
Live chat
Includes the features of all plan

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/12/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Wix Answers Pricing.