Trengo Reviews

User Rating

4.5/5 (Based on 251 Ratings)

Rating Distribution

Excellent
61%
Very Good
33.1%
Average
4%
Poor
0.4%
Terrible
1.6%

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Review Summary

Trengo is a popular customer service and communication platform praised for its ease of use, intuitive layout, and vast features like flowbots, reporting, and chat. Users appreciate its fair pricing tiers, quick setup, and responsive support team. However, some drawbacks include translation issues, formatting problems in emails, rule execution inconsistencies, and occasional bugs. Trengo helps businesses centralize communication across multiple channels, improving efficiency and reducing missed messages.

Pros

Trengo is userfriendly and intuitive, making it easy to use for both standard and technical users.
It offers a centralized platform for managing customer communications across multiple channels, saving time and improving efficiency.
The platform integrates seamlessly with various messaging channels like WhatsApp, Instagram, and email, allowing for unified customer support.
Trengo provides powerful automation tools like flowbots and labels, streamlining communication workflows and freeing up time for agents.

Cons

The translation features and formatting of emails can sometimes present challenges.
Some users have reported issues with the rules for closing PAMs and encountered a few bugs that need ironing out.
The mobile app requires improvement as it can be difficult and annoying to use while traveling.
The interface can feel cluttered and busy, and more customization options would be appreciated.

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Reviews

Aaron V

March 5, 2025 Source: G2.com

Good experience with boarding and usability

What do you like best about Trengo?

It's so easy to use, even our less pc experienced colleague's are able to use it very easily and we got great help from Charlotte! A lot of cool features also related to AI, was an easy switch from our old platform.

What do you dislike about Trengo?

Some things are still in a startup position which sometimes can be annoying but is also fairly normal and I am glad they are trying new things.

What problems is Trengo solving and how is that benefiting you?

Communicating with customer as fast and good as possible so that customers can have the best experience in our store even when things don't go as they should have.

Martijn W

February 27, 2025 Source: G2.com

Een geweldige mail review

What do you like best about Trengo?

Het is een makkelijk te gebruiken systeem dat onze klantenservice heeft geholpen om efficiënter te werken.

What do you dislike about Trengo?

Niks op dit moment ik vind het een heel fijn bedrijf om mee samen te werken.

What problems is Trengo solving and how is that benefiting you?

Het helpend ons om sneller mails te beantwoorden doormiddel van templates ook het overzicht houden door labels te kunnen toevoegen maakt het werkt makkelijker.

Ramiella G

February 24, 2025 Source: G2.com

An adventurous and great learning journey

What do you like best about Trengo?

The fact that helpmates can assist with FAQs and allow representatives to have more time with focusing on more trivial queries. I also like the fact that I can keep a track of reports and agent performance, especially for new staff. Labeling and closing conversations based on category and results is a great bonus.

What do you dislike about Trengo?

Some of the features do take more research in order to get a better understanding of how to use. Would also like quicker support team after first contact (this was already discussed in my previous meeting)

What problems is Trengo solving and how is that benefiting you?

Trengo helps us solve communication and follow up issues with team members. There is more productivity across different locations through the use of Trengo.

Philip D

February 11, 2025 Source: G2.com

Great platform and great support!

What do you like best about Trengo?

Great onboarding experience from Charlotte, she really helped with any small detail and there are a lot of features to be explored in there, which are all explained very well. The chat feature is great as well, as this is being used more than with the previous system now.

What do you dislike about Trengo?

Overall this is a great and easy to use platform, with the most common integrations included, the support is quick to reply and very eager to help!

Recommendations to others considering Trengo?

Only sometimes it is a little slower, but that might be connection related, other than that, no complaints.

What problems is Trengo solving and how is that benefiting you?

Trengo is making it easier to work, as less clicking is required. It is a simple but still very in-depth program, with great AI-features that make life easier.

Amelia Y

February 5, 2025 Source: G2.com

Flawless customer experience

What do you like best about Trengo?

Love every touch point I have had with the team. Both Katharina and Tom have been so consistently helpful and quick to response. I have never felt like I could be asking too many questions. The tool itself has made my job so much easier. It's been exactly what we need.

What do you dislike about Trengo?

There is a bug where messages and responses from the same session pop up in different chats. Would also like to be able to create a whatsapp template at the point of message not just in settings.

What problems is Trengo solving and how is that benefiting you?

Whatsapp automation and whatsapp conversation management.

mirza k

February 3, 2025 Source: G2.com

Great first impression

What do you like best about Trengo?

Trengo makes team communication a breeze! It’s super easy to use, keeps everything in one place, and makes working together smooth. The AI features, like chatbots and smart routing, save tons of time and help with quick responses. If you want a stress-free way to manage messages, Trengo’s a game-changer! Big thanks to Charlotte for helping us with the onboarding and support, as well as Sander for the initial sales call!

What do you dislike about Trengo?

The email inbox sync with google is still not great, needs fixing. Would be good to see the sent items folder. Also, replying to a thread of emails can be confusing especially when you need to reply to only one person, and not all.

What problems is Trengo solving and how is that benefiting you?

Helping us with multi-channel comms for our organisation. It's helping our team of student recuitment officers to efficiently and effectively pick up conversations with our prospertive applicants. The AI function also means that customers can get information more readily during our out of office hours.

Hafiz Umer S

January 30, 2025 Source: G2.com

Made communication so easy

What do you like best about Trengo?

Had a great experience with all social app under one window.

What do you dislike about Trengo?

It's hard to dislike anything because good product leave nothing negative behind.

What problems is Trengo solving and how is that benefiting you?

Trengo is providing all social app in one window making my daily conversations so easy.

John H

September 27, 2024 Source: G2.com

Trengo you can standardise all your contact volumes into one place and treat similar paths with automation The customer experience builder

What do you like best about Trengo?

I think that Trengo is a fantastic tool for building customer experiences. The levels of automation and fantastic customer experiences that can be had make this the best product on the market.

What do you dislike about Trengo?

I think some agent end tools need work and the analytical capabilities out of the box should be greater.

What problems is Trengo solving and how is that benefiting you?

With

Mathijs E

September 11, 2024 Source: G2.com

Easy to use software which helps scale your customer service

What do you like best about Trengo?

.Easy to use, brings all the diffenent channales together in one place

What do you dislike about Trengo?

Seems to get expensive pretty quick, but it is worth it in the end

What problems is Trengo solving and how is that benefiting you?

Brings all platforms and channels together in one place which really helps to keep track of everything and helps customers quicker

Yannick K

September 4, 2024 Source: G2.com

Fastest and easiest way to level up your coms

What do you like best about Trengo?

Customer service is one of those things that is a complete pain if you haven't set it up properly. With Trengo, especially if you take a bit of time to set up their AI, you take away 90% of your workload in this area while simultaneously delighting your customers with fast & effective service.

What do you dislike about Trengo?

May require a bit of knowledge about language models to get the most out of. Or you could just get help of their 10/10 customer success manager, Nicky, of course.

What problems is Trengo solving and how is that benefiting you?

Too much time spent on customer service and too long response times.

Trengo Reviews

User Rating

Rating Distribution

Do You Use Trengo?

Review Summary

Pros

Cons

Aaron V

Martijn W

Ramiella G

Philip D

Amelia Y

mirza k

Hafiz Umer S

John H

Mathijs E

Yannick K

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