Hiver Pricing, Reviews and Features (April 2024)

About Hiver

Hiver is an email collaboration that lets them manage their shared inboxes using their Gmail accounts. If they use shared inboxes within their company such as support, help desk, or sales teams then they can access, delegate, and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes but lets them manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities and lets you track which team member is working on which emails. Hiver’s insights into performance allow them to find areas in which they can improve.

Screenshots & Videos

Pricing

Free Trial Available
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

84%
Reviews

81%
Momentum

67%
Popularity

81%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

24/7 (Live rep), Online

Hiver Features

Show Feature Explanation

Show Missing Features

Collaboration Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

84%

Cooperative Writing

Allows multiple people work on creating or editing a document

Chat (Messaging)

Allows users to collaborate better by exchanging views and collect information through chatting or texting

Audio Video Conferencing

Helps in conducting audio and or video conferencing to allow better discussion and exchange of ideas

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Synchronous Editing

Allow users to edit the same document at the same time on a simultaneous basis

Group Calendars

Helps the user to stay updated and alert with upcoming deadlines, important events, dates, etc

Discussion Boards

Provides a virtual discussion site where team members can interact through posted messages or by leaving comments

Brainstorming

Allows team members and others coming together to encourage new idea/solution generation within a group

Document Management

Ability to store and manage various information and documents in electronic format.

Version Control

It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.

Help Desk Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers

Hiver Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Lite Others

₹1100 per user per month billed monthly,
₹800 per user per month billed yearly

Features

10 Shared Labels tooltip
2 Shared Email Inboxes
Unlimited Tags
1 Alias per Shared Inbox
Unlimited Email Templates
Private Views
Add upto 10 Users
Conversation IDNew
Live chat
Knowledge Base
WhatsApp channel
Contacts
Shared Drafts
Email Notes
Collision Alerts
Collaborators tooltip
Approvals
Permalinks
Default Access Control tooltip
iOS & Android Mobile Apps
Onboarding Assistance
24x7 Chat & Email Support

Pro Others

₹2800 per user per month billed monthly,
₹2200 per user per month billed yearly

Features

Includes features of Lite plan, plus
50 Shared Labels tooltip
5 Shared Email Inboxes
Unlimited Users
Unlimited Shared Inbox Aliases
Basic Automations
Shared and Private Views
Live chat auto-assignment
Voice channel tooltip
SLA Violations & Business Hours tooltip
SLA Reports New
Live Chat CSAT
Email CSAT
Analytics tooltip
Advanced Access Control tooltip
Asana Integration
JIRA Integration
Salesforce Integration
Slack Integration
Zapier Integration
QuickBooks Integration tooltip
Removed Conversations Log tooltip
Workload Distribution

Enterprise Others

₹4000 per user per month billed monthly,
₹3300 per user per month billed yearly

Features

Includes features of Premium plan, plus
Unlimited Shared Labels tooltip
Unlimited Shared Email Inboxes
SLA Reminders tooltip
Advanced AutomationsNew
Skill-based Auto-assignment
Round Robin Assignment
Custom Access Control
Custom Reports
Okta Integration
HIPAA Compliance
Priority Support
Call-back Support
Uptime SLA
Dedicated Success Manager
Harvey - The AI Bot
Scheduled Data Exports

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 05/10/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Hiver Pricing.

Hiver Alternatives

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Hiver Reviews

User Rating

4.7/5 (Based on 1,024 Ratings)

Ratings Distribution

Excellent
76.6%
Very Good
19.8%
Average
1.8%
Poor
0.9%
Terrible
1%

Do You Use Hiver?

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Review Summary

Reviewers commend Hiver for its user-friendly interface, seamless integration with Gmail, and robust collaboration features. They appreciate the ability to assign emails, track their progress, and collaborate with teammates efficiently. Hiver's automation capabilities, such as automated follow-ups and canned responses, are also highly praised for streamlining workflows and saving time. Additionally, reviewers highlight the excellent customer support provided by Hiver, with prompt and helpful responses to queries. While some users mention occasional bugs and glitches, they generally agree that Hiver is a reliable and valuable tool for managing and collaborating on emails.

Pros

Easy to integrate with email clients like Gmail and Outlook
Simple and userfriendly interface, making it accessible to users of all skill levels
Efficiently collaborate with your team on email management tasks

Cons

Limited customization options, hindering personalized settings and branding
Lacks advanced features, such as email tracking and analytics, which may limit detailed insights

Hiver User Reviews

AI-Generated from the text of User Reviews