Home/Collaboration Software/Hiver
Updated on: May 24, 2019
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Hiver - Collaboration Software : SaaSworthy.com
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Hiver

Streamline the management of your shared inboxes
★★★★★
★★★★★
(140 Ratings) Write Review

Hiver is an email collaboration that lets you manage your shared inboxes using your Gmail accounts. If you use shared inboxes within your company –– such as support, help desk, or sales teams –– then you can access, delegate and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes, but lets you manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities, and lets you track which team member is working on which emails. Hiver’s insights into performance allow you to find areas in which you can improve.

Hiver Features Show All Features

Hiver Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact San Jose, CA - 95134
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Collaboration Software Help Desk Software

Hiver Pricing

Pricing ModelFree Trial , Subscription
How much does Hiver cost ?
The pricing for Hiver starts at $14.0 per user per month. Hiver has 3 different plans such as - Plus Plan at $14.0 per user per month, Premium Plan at $22.0 per user per month and Enterprise Plan at $34.0 per user per month. Hiver also offers a custom plan based on the customer's request.
Plus Plan
$14 /User/Month

$14 per User per Month billed Annually or $18 per User per Month billed Monthly

Features

  • 2 Shared Inboxes
  • Collision Detection
  • Email Notes
  • Send Later
  • Email Templates
  • Zapier Integration
  • Shared Email Drafts
  • Chat Support
Premium Plan
$22 /User/Month

$22 per User per Month billed Annually or $27 per User per Month billed Monthly

Features

  • 10 Shared Inboxes
  • Includes features of Plus plan, plus
  • SLA
  • Permalinks
  • Analytics
  • Automations
  • Salesforce Integration
Enterprise Plan
$34 /User/Month

$34 per User per Month billed Annually or $40 per User per Month billed Monthly

Features

  • Includes features of Premium plan, plus
  • 25 Shared Inboxes
  • CSAT
  • Priority Support
  • Phone Support
  • Dedicated CSM

Custom
Custom

The software offers Custom Pricing Plan on basis of request.

Contact the vendor to get the latest pricing detail.

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Hiver Reviews

OVERALL RATING
4.5
Based on 140 Rating(s)
Rating Distribution
  • 124
  • 12
  • 3
  • 1
  • 0
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Virginia C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 05 April 2019)
Hiver review

Pros: Emails can be seen by all staff with program (if linked) without the need to have to log in to different personal email accounts. Notes can be left for other users as well.

Cons: Searching for a specific email can be very challenging.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 04 April 2019)
"Great way to organize your inbox."

What do you like best?

Assigning task to other staff that share the same Hiver box, and sharing templates for our responses.

What do you dislike?

It's difficult to keep track of emails once its assigned to someone else.

What business problems are you solving with the product? What benefits have you realized?

Shared inbox gets the work done faster and allows team to better communicate.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 03 April 2019)
"Very good app to keep all your company inboxes organized"

What do you like best?

How easy the whole app is to use, and how fast you can learn to work with it

What do you dislike?

They're always having issues with updates, fixing things, sometimes that makes us re-check every single label to be sure that everything was sync correctly

Recommendations to others considering the product

Try to create the main email account, where you receive ALL your company communication, and then you can just spread the needed emails with labels to all your users, that way, you can keep track of all the emails, and you don't need to worry about losing any client/contact. There's a huge amount of ways to configure this for your company, and you can adapt it for any needs you have.

What business problems are you solving with the product? What benefits have you realized?

Re-sending / forwarding emails to every single user who needs to know about certain information

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 24 March 2019)
"Hiver Improving Efficiencies but lacking in notifcations"

What do you like best?

I love how Hiver is able to drop emails within one inbox and our team is able to assign it internally. Our accounting department has very diverse duties and it helps for us to split the tasks internally instead of having our clients figure out who to contact.

What do you dislike?

The notifications settings are below average. There have been times where notifications are marked as not read, when I know for a fact that they have. All individuals in my department have experienced this as well. Some of the notifications are from emails from weeks ago that have already been labeled as "closed." I am not sure if the integration with gmail is to blame. I use slack in order to keep track of what tasks have been completed or not.

Recommendations to others considering the product

If you're constantly forwarding emails between individuals in your department, hiver is the way to go.

What business problems are you solving with the product? What benefits have you realized?

-East to communicate with other individuals or departments on the side bar. We don't always have time to walk to a coworker individually and explain what needs to be done with every email. If there is any confusion it's nice to have discussions on the Hiver thread and leave behind next steps.

-Delegating tasks within departments without constantly forwarding emails and losing attachments.

...more
Genesis M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 23 March 2019)
Shared inboxes for everyone

Pros: Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you!

Cons: Probably how to be part of the round-robin feature (being an admin) you'll get emails assigned when you are part of the shared inbox (even though you are not supposed to get this because you are supervising the ones on the operating role) and to get out of it you have to basically get yourself out of the shared inbox, I think this is just a WIP.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 15 March 2019)
I'm a Surv-Hiver

Pros: The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail.

We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

Cons: At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

Overall: Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver.

The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 24 February 2019)
"Would definitely recommend"

What do you like best?

Quick response on problems. Has completely changed the way we deal with incoming emails.

What do you dislike?

No compensation when software issues cause probs.

Recommendations to others considering the product

I would strongly recommend Hiver.

What business problems are you solving with the product? What benefits have you realized?

Solved doubling up on email responses, easy communication.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 February 2019)
"The best add-on for your Gmail account."

What do you like best?

Hoover is a super easy tool to use, when I started using it for my mail, in which I respond to many cases of support and sales, I did not imagine it was so simple your installation should only register me, and the add-on was automatically added to my google browser, and then activated on my gmail account automatically, thanks to whoever I can use my mail in a more organized, creating folders where I can share specific folders, with detailed information for certain types of customers.

What do you dislike?

Something that gives me a certain fear when using heavier, is the confidentiality of the emails, I cannot be 100% sure, that this application access to my data, since I do not know what kind of security, they handle, and when installed from the Google playstore, it can be easy to manipulate it by a third party, I recommend having certain precautions when installing it, like a firewall and an antivirus, always updated, in case some kind of suspicion is detected in the use of it.

What business problems are you solving with the product? What benefits have you realized?

I can use my gmail mail that I like so much, as any other type of business mail, giving additional tools to gmail, to have all the information about my contacts, better organized and distributed, I can include in these shared folders, not only the customers if not other support members, having a live view of all events, for all staff, who is interested, in different cases of support and sales, with specific people.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 February 2019)
"Increased Efficiency "

What do you like best?

Hiver allows our project teams to share info real-time, keeping messages organized by project, without overcrowding everyone’s inboxes.

What do you dislike?

Minimum admin tools. It would be helpful to be more able to manage messages in shared labels from the admin panel.

What business problems are you solving with the product? What benefits have you realized?

Increase efficiency by sharing real-time info between project teams

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
"Hiver used in a team setting"

What do you like best?

Ability to send messages to other in the team, ability to assign emails to individuals. Warning message when another member of the team is responding to an email.

What do you dislike?

The search function only searches within specific folders rathen than the whole inbox (even if emails have been closed).

What business problems are you solving with the product? What benefits have you realized?

Shared working, quicker response to emails when a member of staff is away.

...more
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