Hiver is a platform used to manage customer support and sales right from your Gmail to meet the needs of your business. The software offers features like Shared Mailboxes, Helpdesk SLA, Collision Alerts, Email Notes, Auto Response, Activity Timeline, Browser Notifications, Multiple Shared Mailboxes, and more. Create emails with templates, gain access, delegate, and track performance of your team with inbox emails. Eliminate Internal CCs and Forwards for email clutter, and analyze to automate your work. Collaborate with your team with analytics and reporting. Sales Team, Marketers, SMB companies make use of the software.
| Support | 24/7 (Live rep) Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | NA | Contact | San Jose, CA - 95134 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Collaboration Software Help Desk Software |
Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
is so amazing to be able to do it all within your regular email. Love love Hiver!!!
the only thing I don't like is the comments, which are the most important, are not easily accessible to view it all unless you go inside each email and look at the panel section where comments are. There should be a way to have an easier form of seeing all comments at glance and going inside the email that demands the most our action right away. This should be fixed quick.
customer support
is so amazing to be able to do it all within your regular email. Love love Hiver!!!
the only thing I don't like is the comments, which are the most important, are not easily accessible to view it all unless you go inside each email and look at the panel section where comments are. There should be a way to have an easier form of seeing all comments at glance and going inside the email that demands the most our action right away. This should be fixed quick.
customer support
is so amazing to be able to do it all within your regular email. Love love Hiver!!!
the only thing I don't like is the comments, which are the most important, are not easily accessible to view it all unless you go inside each email and look at the panel section where comments are. There should be a way to have an easier form of seeing all comments at glance and going inside the email that demands the most our action right away. This should be fixed quick.
customer support
Pros: The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.
Cons: It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs.
Overall: We have been hiver for less than a month and our support team couldn't have been happier. We plan to move our Finance and Account management efforts also to this in the next few weeks.
Pros: The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.
Cons: Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.
Overall: We are a service company so often get client enquirys/queries via email. Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients. Multiple people can be involved and it doesn't clog up your email with messy email trails.
User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy!
I wish I could limit the Conversation View to just Hiver, but I guess that's just how Gmail works. There can be a significant time lag in the announcements on Slack that en email has been added to the shared inbox, but that's a minor issue, since Slack is mostly important for alerts that somebody assigned something to me. Finally, closing a ticket on the App did not result in the ticket disappearing from my folder.
We use Hiver to process user feedback. Hiver has made this so much more efficient and reponse collisions no longer happen.
I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested.
That you cannot assign an email to more than one person (if this applies to more than one person it is difficult to work around this)
Definitely, use this to a maximum potential, it is great for narrowing emails and assigning them to the correct person and department. Even timeframes (48-hour emails) to keep within a certain time period.
Much quicker with assigning emails.
Easy use of tags so we can narrow down searches in categories - helpful for managing workloads.
I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested.
That you cannot assign an email to more than one person (if this applies to more than one person it is difficult to work around this)
Definitely, use this to a maximum potential, it is great for narrowing emails and assigning them to the correct person and department. Even timeframes (48-hour emails) to keep within a certain time period.
Much quicker with assigning emails.
Easy use of tags so we can narrow down searches in categories - helpful for managing workloads.
User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy!
I wish I could limit the Conversation View to just Hiver, but I guess that's just how Gmail works. There can be a significant time lag in the announcements on Slack that en email has been added to the shared inbox, but that's a minor issue, since Slack is mostly important for alerts that somebody assigned something to me. Finally, closing a ticket on the App did not result in the ticket disappearing from my folder.
We use Hiver to process user feedback. Hiver has made this so much more efficient and reponse collisions no longer happen.
User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy!
I wish I could limit the Conversation View to just Hiver, but I guess that's just how Gmail works. There can be a significant time lag in the announcements on Slack that en email has been added to the shared inbox, but that's a minor issue, since Slack is mostly important for alerts that somebody assigned something to me. Finally, closing a ticket on the App did not result in the ticket disappearing from my folder.
We use Hiver to process user feedback. Hiver has made this so much more efficient and reponse collisions no longer happen.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
