Home/Collaboration Software/Hiver
Updated on: September 16, 2021

What is Hiver ?

Hiver - Collaboration Software
View Gallery
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Hiver

Streamline the management of your shared inboxes
(609 Ratings) Write Review

Hiver is an email collaboration that lets you manage your shared inboxes using your Gmail accounts. If you use shared inboxes within your company –– such as support, help desk, or sales teams –– then you can access, delegate and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes, but lets you manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities, and lets you track which team member is working on which emails. Hiver’s insights into performance allow you to find areas in which you can improve.

Hiver Features Show All Features

Hiver Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Jose, CA - 95134
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Collaboration Software Help Desk Software

Hiver Pricing

Pricing ModelFree Trial , Subscription
Plus Plan
$14 /User/Month

$14 per User per Month billed Annually or $18 per User per Month billed Monthly

Features

  • 2 Shared Inboxes
  • Collision Detection
  • Email Notes
  • Send Later
  • Email Templates
  • Zapier Integration
  • Shared Email Drafts
  • Chat Support
Premium Plan
$22 /User/Month

$22 per User per Month billed Annually or $27 per User per Month billed Monthly

Features

  • 10 Shared Inboxes
  • Includes features of Plus plan, plus
  • SLA
  • Permalinks
  • Analytics
  • Automations
  • Salesforce Integration
Enterprise Plan
$34 /User/Month

$34 per User per Month billed Annually or $40 per User per Month billed Monthly

Features

  • Includes features of Premium plan, plus
  • 25 Shared Inboxes
  • CSAT
  • Priority Support
  • Phone Support
  • Dedicated CSM

Custom
Custom

The software offers Custom Pricing Plan on basis of request.

Contact the vendor to get the latest pricing detail.

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Hiver pricing.

Hiver FAQs

Hiver is Collaboration Software. Hiver offers the following functionalities:

  • Contact Management
  • Project Management
  • Task Management
  • Chat (Messaging)
  • Cooperative Writing

Learn more about Hiver features.

No, Hiver does not provide API.

Ask the Community View Community

Hiver Alternatives Hiver Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Smartsheet
(4569 RATINGS)
Smartsheet Smartsheet is the enterprise platform built for dynamic work. Smartsheet empowers organizations and... read more
Visit Website
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Wrike
(3630 RATINGS)
Wrike Wrike transforms how teams work together to maximize performance, accelerate business growth, and... read more
Visit Website
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Forecast
(103 RATINGS)
Forecast Forecast is everything you need to manage your projects, resources, and finances in one beautifully... read more
Visit Website
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(8368 RATINGS)
monday.com With remote work becoming the norm, collaboration among team members is more vital than ever, and... read more
Try for Free
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Front
(835 RATINGS)
Front Front is an efficient yet easy to follow help desk software, which is available in both SaaS as... read more
Visit Website
Hiver vs Front
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Gmelius
(274 RATINGS)
Gmelius Gmelius is a compact collaboration tool that brings teams together within a unified Gmail platform... read more
Visit Website
Hiver vs Gmelius
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Office 365
(15399 RATINGS)
Office 365 Office 365 is a collaborative software and an highly integrated suite of office applications that... read more
Visit Website
Hiver vs Office 365
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Nextcloud
(393 RATINGS)
Nextcloud Nextcloud is a productivity platform that enables users to share and collaborate on documents,... read more
Visit Website
Hiver vs Nextcloud
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
ClickUp
(4697 RATINGS)
ClickUp ClickUp is a simple, cloud-based collaboration and project management tool created for all user... read more
Visit Website
Hiver vs ClickUp
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Airtable
(965 RATINGS)
Airtable Airtable is a futuristic platform that can be used to generate collaborative apps. Over 200,000... read more
Visit Website
Hiver vs Airtable
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Lark
(32 RATINGS)
Lark Lark is a remote working and video-conferencing application. The platform has been created to help... read more
Visit Website
Hiver vs Lark
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Workplace
(2888 RATINGS)
Workplace Workplace is a work collaboration tool from Facebook that aims to disrupt the way offices function.... read more
Visit Website
Hiver vs Workplace
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
eXo Platform
(296 RATINGS)
eXo Platform eXo Platform is an all-in-one digital workplace solution that helps businesses connect, align and... read more
Visit Website
Hiver vs eXo Platform
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Microsoft Teams
(15159 RATINGS)
Microsoft Teams Microsoft Teams is an intuitive group chat software, offering organised collaboration facilities. A... read more
Visit Website

Hiver Reviews

OVERALL RATING
4.4
Based on 609 Rating(s)
Rating Distribution
  • 77.3 %
  • 19.4 %
  • 2.4 %
  • 0.4 %
  • 0.2 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Joseph L
Joseph LSource : g2crowd.com
(Reviewed on 24 November 2020) "Very User Friendly"

What do you like best?

Visual layout is great and it's extremely easy for multiple teammates to collaborate.

What do you dislike?

Sometimes the integration with Gmail is tough in terms of how it works with your existing email filters.

What problems are you solving with the product? What benefits have you realized?

We had an issue where our company couldn't afford to make a huge investment in a workflow software, but we needed a way for multiple teammates to take action on incoming emails at once. Hiver is very affordable and allowed us to accomplish our goals

...more
Makisha B
Makisha BSource : g2crowd.com
(Reviewed on 18 November 2020) "Hiver is a game changer."

What do you like best?

I love the fact that we can route emails easily to the right person and the tagging and comment feature on the right column makes it easy to talk about customer inquiries without building an insanely long and confusing email chain. I love the access to data. I love the templates feature.

What do you dislike?

I don't like that pending items aren't visible in my hiver inbox - they're easy to forget about.

What problems are you solving with the product? What benefits have you realized?

Before Hiver, we'd lose track of team conversations about specific clients, we wouldn't know if a situation was handled or who handled it, and we had no data on customer service. Now we have a clear routing systems for requests and emails that come in, easy to use response templates, and we know when something's handled. I can let go as a CEO and know that things are handled and I can easily progress monitor. We have great data and as a team, we're more organized and focused than ever. Most importantly, we can handle way more customer requests than before with very little slipping through the cracks.

...more
Jack Z
Jack ZSource : g2crowd.com
(Reviewed on 18 November 2020) "Simple but powerful, straight-forward Gmail integrated CRM"

What do you like best?

The things we like the most are the seamless integration in the Gmail inbox and the ease of use (and definitely the competitive price).

What do you dislike?

I can't find really things to dislike. For what we are using, it fits like a glove.

What problems are you solving with the product? What benefits have you realized?

We are using Hiver to distribute the workload, keep track of all interactions with the tickets, analyze team efficiency, analyze the requests we are getting, and measure ur response time.

...more
Daniel F
Daniel FSource : g2crowd.com
(Reviewed on 17 November 2020) "Hiver was the foundation of our business"

What do you like best?

I liked how it was intuitive for everyone to use. With minimal training the whole team was up to speed and productive. In fact, we had the least technical person in the company write up the usage docs. It truly was a triumph of usability.

Part of it was the built-in integration with gmail. We didn't have to open another app, we just installed the software and assign emails to the responsible people. As a team we were able to gel and work together well. Our customers really enjoyed our faster and more organized responses.

Hiver customer support rocks. Can't say enough good things about them, they are the secret heroes of the company. Not that we needed them often, but when we did they were there for us.

Unfortunately for us, the pandemic was a mortal blow to our company. Going forward when it's my choice I'm going to use Hiver. When it's not my choice I'll advocate for it.

What do you dislike?

Periodically gmail would make changes to their interface which caused minor issues with Hiver. Nothing every stopped working, and Hiver would fix the glitches within a couple hours. For this we blamed Google for making unannounced changes, not the good people at Hiver.

What problems are you solving with the product? What benefits have you realized?

We had problems managing customer and vendor requests. Routing people to the right staff member was so much easier with Hiver.

...more
Billy N
Billy NSource : g2crowd.com
(Reviewed on 17 November 2020) "Solution for High Volume Collaborative Email Inbox"

What do you like best?

The ability to assign email to another teammate along with adding "Tags" and even notes to each email.

What do you dislike?

You can remove emails from your Hiver inbox without any notification. This has happened a few times on accident.

What problems are you solving with the product? What benefits have you realized?

Our team has a shared inbox and we spent a lot of time forwarding every email, but with Hiver's assign feature, we're able to do that seamlessly.

...more
Michael M
Michael MSource : g2crowd.com
(Reviewed on 17 November 2020) "Very satisfied...cant' operate without it anymore"

What do you like best?

accountability with assigning and completing tasks.

What do you dislike?

I have not found any downsides to using Hiver...but I could list 20 upsides.

Recommendations to others considering the product:

Just use it! it has been a game changer for us. Customers get responses quicker and we are more organized. A shared mailbox gives you the ability for every user to see the history of an order from inception to delivery and after if there is any follow up.

What problems are you solving with the product? What benefits have you realized?

working from home employees during covid have better access to the shared inboxes. allows for more collaboration.

...more
Carolyn G
Carolyn GSource : g2crowd.com
(Reviewed on 10 November 2020) "Hiver works great for group user support"

...more
Dale C
Dale CSource : g2crowd.com
(Reviewed on 29 October 2020) "Great tool that transforms Gsuite usability!"

What do you like best?

We love the easiness to manage shared mailboxes, and the great levels of support.

Constant updates and real-time fixes

What do you dislike?

I would find it hard to pinpoint a dislike with Hiver, it's an overall great tool.

What problems are you solving with the product? What benefits have you realized?

Managing access to mailboxes with large teams and prioritizing inbound customer support issues and requests. It's really beneficial that our support teams can have clear discussions and brainstorming accosted with each email and they can be assigned to specific users within the team.

...more
Nick B
Nick BSource : g2crowd.com
(Reviewed on 29 October 2020) "Hiver is Amazing"

What do you like best?

Everything I need is in gmail. I use to have to go from one tab to another to answer support tickets or to share customer emails with employees but now I can do it all from inside gmail or from the smartphone app.

Hiver has saved me money on expensive support ticket solutions, but more importantly it has saved me time. It really is a game changer.

What do you dislike?

There isn't much to dislike about Hiver.

Recommendations to others considering the product:

If you want to do everything inside of gmail then Hiver is worth checking out.

What problems are you solving with the product? What benefits have you realized?

Much of my business operates withing gmail so having to go outside of gmail in order to answer support tickets or collaborate with employees was always a hassle. Hiver has vastly improved my workflow, lead to faster support ticker responses, more satisfied customers, and reduced time spent on support.

One other great benefit is that you can set up canned responses which are usable outside of the Hiver inbox. So when I get an email which a customer sends directly (not through support) I can still use a canned response to reply. In fact, most of the features that are in the Hiver inbox are available for normal emails. Having a database of canned responses has been extremely helpful and has cut my email time in half.

Also, before Hiver I would need to forward emails to employees or copy+paste the email body into WhatsApp if I needed an employee to write up a response for me. Now with a shared inbox my employees can see emails when they come in and respond right away.

...more
Marcelo P
Marcelo PSource : g2crowd.com
(Reviewed on 28 October 2020) "Excelente tool!"

What do you like best?

Easy to install and intuitive use. Solved the problems that we've been facing to manage shared mailboxes.

What do you dislike?

I have not identified any missing feature.

What problems are you solving with the product? What benefits have you realized?

We have always had the challenge to manage shared mailboxes, and now we are able do set an organized process.

...more
Read All Reviews

Videos on Hiver

Hiver Screenshots

screenshots
screenshots
screenshots
screenshots
Hiver screenshot
Hiver screenshot
Hiver screenshot
Hiver screenshot
screenshots
screenshots
screenshots
screenshots
screenshots
Hiver screenshot
Hiver screenshot
Hiver screenshot
Hiver screenshot

Hiver Integration

Slack
(50599 RATINGS) Business Instant Messaging Software
98%
Salesforce
(23690 RATINGS) CRM Software
Zapier
(2825 RATINGS) iPaaS Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com