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Hiver

Streamline the management of your shared inboxes

(522 Ratings) Write Review

What is Hiver and how does it work? Hiver is an email collaboration that lets you manage your shared inboxes using your Gmail accounts. If you use shared inboxes within your company –– such as support, help desk, or sales teams –– then you can access, delegate and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes, but lets you manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities, and lets you track which team member is working on which emails. Hiver’s insights into performance allow you to find areas in which you can improve.

FOLLOWERS 5,894 11 57

Hiver Features Show All Features

Collaboration Features

Cooperative WritingCooperative writing involves two or more people working together to produce a written document. Also known as collaborative writing or group writing, cooperative writing is an important part of the business world, and many types of business and technical writing depend on the efforts of collaborative writing teams.
Chat (Messaging)Chat is the process of talking, connecting, and/or exchanging messages over the internet. It involves two or more people communicating through a chat-enabled service or software. Chat can be delivered via the Internet using email, verbal, audio, video, or audio-visual (A/V) communication.
Content ManagementThe end-to-end process of sourcing, designing, handling, and distributing content is referred to as content management. It refers to a set of procedures and technologies that facilitate the collection, management, and transmission of knowledge in any format or medium. This information is more precisely referred to as digital content or simply content when it is stored and accessed via computers.
Task ManagementTask management is the method of tracking the progress of your project's activities from start to finish. This entails constantly making choices for your tasks in order to accommodate adjustments that might arise in real-time, with the end goal of completing your tasks successfully.
Project ManagementProject management is the use of procedures, strategies, expertise, knowledge, and experience to meet particular project goals within agreed-upon guidelines while adhering to project approval requirements. Final deliverables are limited by a finite timeframe and budget in project management.
Contact ManagementThe process of storing, organizing, and monitoring information about your clients, prospects, and sales leads is known as contact management. In its most simple form, an address book or an Excel or Google spreadsheet with entries for all of the people with whom you do business can be used to handle your contact details. Many companies, on the other hand, prefer to use advanced contact management software. This is particularly useful if you have a large number of contacts to keep track of or several people who need access to the information.
Synchronous EditingSynchronous editing is the type of editing where users can edit the same document at the same time, and the changes are also reflected in the document in real-time.
Group CalendarsYou can view several calendars at the same time with a group calendar. When planning a team meeting, for example, a group calendar is useful because it shows the availability of team members and conference rooms.
Discussion BoardsA discussion board is an internet application for conducting online discussions. Web forums, message boards, internet forums, community forums, discussion groups, bulletin boards, and simply forums are all terms used to describe discussion boards.
BrainstormingBrainstorming is a technique used by design teams to generate ideas for solving specific design problems. Teams address a problem using "How Can We" questions under regulated conditions and in a free-thinking atmosphere. They generate a large number of ideas and link them to find possible solutions.
Audio Video ConferencingThis is a wide category of online software that includes everything from free one-to-one audio conferencing to more advanced and expensive tools that allow multiple sites with entire classes to participate in video and audio conferencing.
Document ManagementDocument management, also known as Document Management Systems (DMS), is the process of storing, managing, and tracking electronic records and electronic images of paper-based/material collected by a document scanner using a computer device and software. Document management is the process used by organizations to store, manage, and track electronic documents.
Version ControlThe process of monitoring and handling changes to software code is known as version control, also known as source control. Version control systems are automated tools that aid software development teams in managing source code changes over time. Version control systems help software teams operate quicker and smarter as development environments have accelerated.

Help Desk Features

Multi-Channel CommunicationMulti-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
Macros (Templated Responses)You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.
Document StorageThe act of storing a document, usually a digital document, in a document management system (DMS) is known as document storage. We now use electronic storage instead of filing cabinets. It conserves both space and time. When a document is saved, it is often tagged with a collection of metadata to identify it as belonging to a certain category or classification. Then it's saved as a digital file.
Customizable BrandingBrands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Surveys & FeedbackSurveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. They can serve a variety of purposes depending on the methods used.
Known Issue ManagementKnown issue management is the process of resolving known issues within the project. Problems with employees or vendors, technological glitches, and supply shortages can all wreak havoc on your project. If the problem isn't fixed, you risk causing needless friction, delays, or even failure to meet the deadline.
Knowledge BaseA knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.
Contract (SLA Management)Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data. Contract management improves the efficiency of the whole contracting process. As a result, contract delivery times are faster and more reliable, and clients are happier.
Automated RoutingAutomated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
Alerts (Escalation)Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Incident ManagementIncident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.
Social Media IntegrationSocial media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies. By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns.
Community ForumsA community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.
Self Service PortalA self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.

Hiver Technical details

Support	24/7 (Live rep) Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	San Jose, CA
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://hiverhq.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Collaboration Software Help Desk Software

Hiver Pricing

Pricing ModelFree Trial , Subscription

MONTHLY YEARLY

Lite (Customer Service)

$15 /User/Month Billed Yearly

All the essential tools for getting started with customer service

Features

2 Shared Email Inboxes
Unlimited Tags
Unlimited Email Templates
Add upto 10 Users
Conversation ID (New)
Live chat
Knowledge Base
WhatsApp channel
Contacts
Shared Drafts
Email Notes
Collision Alerts
Collaborators
Approvals
Permalinks
Default Access Control
iOS & Android Mobile Apps
Onboarding Assistance
24x7 Chat & Email Support

Pro (Customer Service)

$39 /User/Month Billed Yearly

SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service

Features

Includes features of Lite plan, plus
Unlimited Shared Inboxes
Unlimited Users
Basic Automations
Live chat auto-assignment (New)
Voice channel
SLA Violations & Business Hours
SLA Reports (New)
CSAT
Analytics
Harvey - The AI Bot
Advanced Access Control
Asana Integration
JIRA Integration
Salesforce Integration
Slack Integration
Zapier Integration
QuickBooks Integration
Scheduled Data Exports
Removed Conversations Log

Enterprise Plan

$34 /User/Month

$34 per User per Month billed Annually or $40 per User per Month billed Monthly

Features

Includes features of Premium plan, plus
25 Shared Inboxes
CSAT
Priority Support
Phone Support
Dedicated CSM

Custom

Over 50 seats, the software offers Custom Pricing Plan on basis of request.

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Disclaimer: The pricing details were last updated on 28/07/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Hiver pricing.

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Hiver Reviews

OVERALL RATING 4.2 Based on 522 Rating(s)

Rating Distribution

Excellent 78 %
Very Good 19 %
Average 2.5 %
Poor 0.4 %
Terrible 0.2 %

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Videos on Hiver

Hiver - World's 1st Helpdesk built for Google Workspace

How Hiver makes collaboration on shared inboxes easier

Hiver FAQs

Q. What is Hiver used for?

Hiver is Collaboration Software. Hiver offers the following functionalities:

Cooperative Writing
Chat (Messaging)
Content Management
Task Management
Project Management
Contact Management

Learn more about Hiver features.

Q. What are the top alternatives for Hiver?

Here`s a list of the best alternatives for Hiver:

Q. Does Hiver provide API?

No, Hiver does not provide API.

Articles on Hiver

SaaS Talks Interview with Niraj Ranjan Rout, Co-founder and CEO at Hiver Emails continue to be the preferred medium of communication, especially as organizations have... read more