Home/Collaboration Software/Hiver
Updated on: December 15, 2018
Hiver Overview
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Hiver

A tool for Shared Inbox Collaboration for Teams
★★★★★
★★★★★
(185 Ratings) Write Review

Hiver is a platform used to manage customer support and sales right from your Gmail to meet the needs of your business. The software offers features like Shared Mailboxes, Helpdesk SLA, Collision Alerts, Email Notes, Auto Response, Activity Timeline, Browser Notifications, Multiple Shared Mailboxes, and more. Create emails with templates, gain access, delegate, and track performance of your team with inbox emails. Eliminate Internal CCs and Forwards for email clutter, and analyze to automate your work. Collaborate with your team with analytics and reporting. Sales Team, Marketers, SMB companies make use of the software.

Hiver Features

Hiver Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API NA Contact San Jose, CA - 95134
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Collaboration Software Help Desk Software

Hiver Pricing

Pricing ModelFree Trial , Subscription
Pricing QuoteThe pricing for Hiver starts at $14.0/User/Month. Hiver has 3 different plans such as - Plus Plan at $14.0/User/Month, Premium Plan at $22.0/User/Month, Enterprise Plan at $34.0/User/Month.
Plus Plan
$14 /User/Month

$14 per User per Month billed Annually or $18 per User per Month billed Monthly

Features

  • 2 Shared Inboxes
  • Collision Detection
  • Email Notes
  • Send Later
  • Email Templates
  • Zapier Integration
  • Shared Email Drafts
  • Chat Support
Premium Plan
$22 /User/Month

$22 per User per Month billed Annually or $27 per User per Month billed Monthly

Features

  • 10 Shared Inboxes
  • Includes features of Plus plan, plus
  • SLA
  • Permalinks
  • Analytics
  • Automations
  • Salesforce Integration
Enterprise Plan
$34 /User/Month

$34 per User per Month billed Annually or $40 per User per Month billed Monthly

Features

  • Includes features of Premium plan, plus
  • 25 Shared Inboxes
  • CSAT
  • Priority Support
  • Phone Support
  • Dedicated CSM

Custom
Custom

The software offers Custom Pricing Plan on basis of request.

Contact the vendor to get the latest pricing detail.

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Hiver Reviews

OVERALL RATING
4.7
Based on 185 Rating(s)
Rating Distribution
  • 174
  • 9
  • 1
  • 1
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 03 December 2018)
"Best helpdesk system to integrate to Gsuite!"

What do you like best?

is so amazing to be able to do it all within your regular email. Love love Hiver!!!

What do you dislike?

the only thing I don't like is the comments, which are the most important, are not easily accessible to view it all unless you go inside each email and look at the panel section where comments are. There should be a way to have an easier form of seeing all comments at glance and going inside the email that demands the most our action right away. This should be fixed quick.

What business problems are you solving with the product? What benefits have you realized?

customer support

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 03 December 2018)
"Best helpdesk system to integrate to Gsuite!"

What do you like best?

is so amazing to be able to do it all within your regular email. Love love Hiver!!!

What do you dislike?

the only thing I don't like is the comments, which are the most important, are not easily accessible to view it all unless you go inside each email and look at the panel section where comments are. There should be a way to have an easier form of seeing all comments at glance and going inside the email that demands the most our action right away. This should be fixed quick.

What business problems are you solving with the product? What benefits have you realized?

customer support

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 03 December 2018)
"Best helpdesk system to integrate to Gsuite!"

What do you like best?

is so amazing to be able to do it all within your regular email. Love love Hiver!!!

What do you dislike?

the only thing I don't like is the comments, which are the most important, are not easily accessible to view it all unless you go inside each email and look at the panel section where comments are. There should be a way to have an easier form of seeing all comments at glance and going inside the email that demands the most our action right away. This should be fixed quick.

What business problems are you solving with the product? What benefits have you realized?

customer support

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 25 November 2018)
Perfect for small teams

Pros: The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.

Cons: It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs.

Overall: We have been hiver for less than a month and our support team couldn't have been happier. We plan to move our Finance and Account management efforts also to this in the next few weeks.

...more
Anna W.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 16 October 2018)
Hiver review

Pros: The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Cons: Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.

Overall: We are a service company so often get client enquirys/queries via email. Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients. Multiple people can be involved and it doesn't clog up your email with messy email trails.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 October 2018)
"Finally a way of dealing with feedback efficiently"

What do you like best?

User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy!

What do you dislike?

I wish I could limit the Conversation View to just Hiver, but I guess that's just how Gmail works. There can be a significant time lag in the announcements on Slack that en email has been added to the shared inbox, but that's a minor issue, since Slack is mostly important for alerts that somebody assigned something to me. Finally, closing a ticket on the App did not result in the ticket disappearing from my folder.

What business problems are you solving with the product? What benefits have you realized?

We use Hiver to process user feedback. Hiver has made this so much more efficient and reponse collisions no longer happen.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 October 2018)
"Simplistic"

What do you like best?

I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested.

What do you dislike?

That you cannot assign an email to more than one person (if this applies to more than one person it is difficult to work around this)

Recommendations to others considering the product

Definitely, use this to a maximum potential, it is great for narrowing emails and assigning them to the correct person and department. Even timeframes (48-hour emails) to keep within a certain time period.

What business problems are you solving with the product? What benefits have you realized?

Much quicker with assigning emails.

Easy use of tags so we can narrow down searches in categories - helpful for managing workloads.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 October 2018)
"Simplistic"

What do you like best?

I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested.

What do you dislike?

That you cannot assign an email to more than one person (if this applies to more than one person it is difficult to work around this)

Recommendations to others considering the product

Definitely, use this to a maximum potential, it is great for narrowing emails and assigning them to the correct person and department. Even timeframes (48-hour emails) to keep within a certain time period.

What business problems are you solving with the product? What benefits have you realized?

Much quicker with assigning emails.

Easy use of tags so we can narrow down searches in categories - helpful for managing workloads.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 October 2018)
"Finally a way of dealing with feedback efficiently"

What do you like best?

User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy!

What do you dislike?

I wish I could limit the Conversation View to just Hiver, but I guess that's just how Gmail works. There can be a significant time lag in the announcements on Slack that en email has been added to the shared inbox, but that's a minor issue, since Slack is mostly important for alerts that somebody assigned something to me. Finally, closing a ticket on the App did not result in the ticket disappearing from my folder.

What business problems are you solving with the product? What benefits have you realized?

We use Hiver to process user feedback. Hiver has made this so much more efficient and reponse collisions no longer happen.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 October 2018)
"Finally a way of dealing with feedback efficiently"

What do you like best?

User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy!

What do you dislike?

I wish I could limit the Conversation View to just Hiver, but I guess that's just how Gmail works. There can be a significant time lag in the announcements on Slack that en email has been added to the shared inbox, but that's a minor issue, since Slack is mostly important for alerts that somebody assigned something to me. Finally, closing a ticket on the App did not result in the ticket disappearing from my folder.

What business problems are you solving with the product? What benefits have you realized?

We use Hiver to process user feedback. Hiver has made this so much more efficient and reponse collisions no longer happen.

...more
Read All Reviews

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