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About Hiver

Hiver is an email collaboration that lets them manage their shared inboxes using their Gmail accounts. If they use shared inboxes within their company such as support, help desk, or sales teams then they can access, delegate, and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes but lets them manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities and lets you track which team member is working on which emails. Hiver’s insights into performance allow them to find areas in which they can improve.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    81%
  • Momentum
    66%
  • Popularity
    81%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Online

Hiver Features

Collaboration Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%

Cooperative Writing

Allows multiple people work on creating or editing a document

Chat (Messaging)

Allows users to collaborate better by exchanging views and collect information through chatting or texting

Audio Video Conferencing

Helps in conducting audio and or video conferencing to allow better discussion and exchange of ideas

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Synchronous Editing

Allow users to edit the same document at the same time on a simultaneous basis

Group Calendars

Helps the user to stay updated and alert with upcoming deadlines, important events, dates, etc

Discussion Boards

Provides a virtual discussion site where team members can interact through posted messages or by leaving comments

Brainstorming

Allows team members and others coming together to encourage new idea/solution generation within a group

Document Management

Ability to store and manage various information and documents in electronic format.

Version Control

It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.

Help Desk Features

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Multi-language Support

Available in multiple languages to support global customers
Hiver Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 05/10/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Hiver Pricing.

Hiver Alternatives

View All Hiver Alternatives

Hiver Reviews

User Rating

4.7/5 (Based on 989 Ratings)

Rating Distribution

  • Excellent

    76.6%
  • Very Good

    19.8%
  • Average

    1.8%
  • Poor

    0.8%
  • Terrible

    0.9%

User Sentiments

Ease of Use, Efficient Email Management, Seamless Gmail Integration, Effective Team Collaboration

Occasional Software Glitches, Mobile App Functionality, Limited Analytics Functionality, Inconsistent Automation

Do You Use Hiver?

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Review Summary

Reviewers commend Hiver for its user-friendly interface, seamless integration with Gmail, and robust collaboration features. They appreciate the ability to assign emails, track their progress, and collaborate with teammates efficiently. Hiver's automation capabilities, such as automated follow-ups and canned responses, are also highly praised for streamlining workflows and saving time. Additionally, reviewers highlight the excellent customer support provided by Hiver, with prompt and helpful responses to queries. While some users mention occasional bugs and glitches, they generally agree that Hiver is a reliable and valuable tool for managing and collaborating on emails.

Pros

  • Easy to use interface that makes team collaboration simple.
  • Seamless integration with popular email clients like Gmail and Outlook.
  • Helps streamline communication and task management within teams.
  • Affordable pricing plans that cater to businesses of all sizes.

Cons

  • Limited customization options, hindering personalized settings and branding
  • Lacks advanced features, such as email tracking and analytics, which may limit detailed insights

Hiver Reviews

AI-Generated from the text of User Reviews

Videos on Hiver

Hiver FAQs

What is Hiver used for?

Hiver is Collaboration Software. Hiver offers the following functionalities:

  • Cooperative Writing
  • Chat (Messaging)
  • Audio Video Conferencing
  • Content Management
  • Task Management
  • Project Management
  • Contact Management

Learn more about Hiver features.

What are the top alternatives for Hiver?

Does Hiver provide API?

No, Hiver does not provide API.

Hiver Contact

Vendor Details

San Jose, California Founded : 2011

Contact Details

Not available

https://hiverhq.com/

Social Media Handles

Customers

NYU
Funding Circle
Kiwi.com
Pluralsight
Flexport
Clutter
Conservice
Epic Games
Oxford Business Group
WSDisplay

Hiver Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

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