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Hiver is an email collaboration that lets you manage your shared inboxes using your Gmail accounts. If you use shared inboxes within your company –– such as support, help desk, or sales teams –– then you can access, delegate and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes, but lets you manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities, and lets you track which team member is working on which emails. Hiver’s insights into performance allow you to find areas in which you can improve.
| Support | 24/7 (Live rep) Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | NA | Contact | San Jose, CA - 95134 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Collaboration Software Help Desk Software |
Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: Emails can be seen by all staff with program (if linked) without the need to have to log in to different personal email accounts. Notes can be left for other users as well.
Cons: Searching for a specific email can be very challenging.
Assigning task to other staff that share the same Hiver box, and sharing templates for our responses.
It's difficult to keep track of emails once its assigned to someone else.
Shared inbox gets the work done faster and allows team to better communicate.
How easy the whole app is to use, and how fast you can learn to work with it
They're always having issues with updates, fixing things, sometimes that makes us re-check every single label to be sure that everything was sync correctly
Try to create the main email account, where you receive ALL your company communication, and then you can just spread the needed emails with labels to all your users, that way, you can keep track of all the emails, and you don't need to worry about losing any client/contact. There's a huge amount of ways to configure this for your company, and you can adapt it for any needs you have.
Re-sending / forwarding emails to every single user who needs to know about certain information
I love how Hiver is able to drop emails within one inbox and our team is able to assign it internally. Our accounting department has very diverse duties and it helps for us to split the tasks internally instead of having our clients figure out who to contact.
The notifications settings are below average. There have been times where notifications are marked as not read, when I know for a fact that they have. All individuals in my department have experienced this as well. Some of the notifications are from emails from weeks ago that have already been labeled as "closed." I am not sure if the integration with gmail is to blame. I use slack in order to keep track of what tasks have been completed or not.
If you're constantly forwarding emails between individuals in your department, hiver is the way to go.
-East to communicate with other individuals or departments on the side bar. We don't always have time to walk to a coworker individually and explain what needs to be done with every email. If there is any confusion it's nice to have discussions on the Hiver thread and leave behind next steps.
-Delegating tasks within departments without constantly forwarding emails and losing attachments.
Pros: Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you!
Cons: Probably how to be part of the round-robin feature (being an admin) you'll get emails assigned when you are part of the shared inbox (even though you are not supposed to get this because you are supervising the ones on the operating role) and to get out of it you have to basically get yourself out of the shared inbox, I think this is just a WIP.
Pros: The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail.
We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat
Cons: At times, since the support is only US and India based, the time difference means support is not always available to us UK time.
Overall: Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver.
The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team.
Quick response on problems. Has completely changed the way we deal with incoming emails.
No compensation when software issues cause probs.
I would strongly recommend Hiver.
Solved doubling up on email responses, easy communication.
Hoover is a super easy tool to use, when I started using it for my mail, in which I respond to many cases of support and sales, I did not imagine it was so simple your installation should only register me, and the add-on was automatically added to my google browser, and then activated on my gmail account automatically, thanks to whoever I can use my mail in a more organized, creating folders where I can share specific folders, with detailed information for certain types of customers.
Something that gives me a certain fear when using heavier, is the confidentiality of the emails, I cannot be 100% sure, that this application access to my data, since I do not know what kind of security, they handle, and when installed from the Google playstore, it can be easy to manipulate it by a third party, I recommend having certain precautions when installing it, like a firewall and an antivirus, always updated, in case some kind of suspicion is detected in the use of it.
I can use my gmail mail that I like so much, as any other type of business mail, giving additional tools to gmail, to have all the information about my contacts, better organized and distributed, I can include in these shared folders, not only the customers if not other support members, having a live view of all events, for all staff, who is interested, in different cases of support and sales, with specific people.
Hiver allows our project teams to share info real-time, keeping messages organized by project, without overcrowding everyone’s inboxes.
Minimum admin tools. It would be helpful to be more able to manage messages in shared labels from the admin panel.
Increase efficiency by sharing real-time info between project teams
Ability to send messages to other in the team, ability to assign emails to individuals. Warning message when another member of the team is responding to an email.
The search function only searches within specific folders rathen than the whole inbox (even if emails have been closed).
Shared working, quicker response to emails when a member of staff is away.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
