Home/Collaboration Software/HiverUpdated on: September 23, 2023
Hiver - Collaboration Software
85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Hiver

Streamline the management of your shared inboxes
(522 Ratings) Write Review

What is Hiver and how does it work? Hiver is an email collaboration that lets you manage your shared inboxes using your Gmail accounts. If you use shared inboxes within your company –– such as support, help desk, or sales teams –– then you can access, delegate and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes, but lets you manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities, and lets you track which team member is working on which emails. Hiver’s insights into performance allow you to find areas in which you can improve.

Hiver Features Show All Features

Hiver Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Jose, CA
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://hiverhq.com/
Category Collaboration Software Help Desk Software

Hiver Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Lite (Customer Service)
$15 /User/Month
Billed Yearly

All the essential tools for getting started with customer service

Features

  • 2 Shared Email Inboxes
  • Unlimited Tags
  • Unlimited Email Templates
  • Add upto 10 Users
  • Conversation ID (New)
  • Live chat
  • Knowledge Base
  • WhatsApp channel
  • Contacts
  • Shared Drafts
  • Email Notes
  • Collision Alerts
  • Collaborators
  • Approvals
  • Permalinks
  • Default Access Control
  • iOS & Android Mobile Apps
  • Onboarding Assistance
  • 24x7 Chat & Email Support
Pro (Customer Service)
$39 /User/Month
Billed Yearly

SLAs, CSAT and rich visual analytics to help you deliver outstanding customer service

Features

  • Includes features of Lite plan, plus
  • Unlimited Shared Inboxes
  • Unlimited Users
  • Basic Automations
  • Live chat auto-assignment (New)
  • Voice channel
  • SLA Violations & Business Hours
  • SLA Reports (New)
  • CSAT
  • Analytics
  • Harvey - The AI Bot
  • Advanced Access Control
  • Asana Integration
  • JIRA Integration
  • Salesforce Integration
  • Slack Integration
  • Zapier Integration
  • QuickBooks Integration
  • Scheduled Data Exports
  • Removed Conversations Log
Enterprise Plan
$34 /User/Month

$34 per User per Month billed Annually or $40 per User per Month billed Monthly

Features

  • Includes features of Premium plan, plus
  • 25 Shared Inboxes
  • CSAT
  • Priority Support
  • Phone Support
  • Dedicated CSM

Custom
Custom

Over 50 seats, the software offers Custom Pricing Plan on basis of request.

Screenshot of the Vendor Pricing Page
View Full Screen
Disclaimer: The pricing details were last updated on 28/07/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Hiver pricing.

Hiver Alternatives Hiver Alternatives

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Wrike
(1939 RATINGS) Wrike An all-in-one project management tool that helps to organize your complex work easily and flexibly.... read more
Visit Website
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More monday.com
(7914 RATINGS) monday.com With remote work becoming the norm, collaboration among team members is more vital than ever, and... read more
Try for Free
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Gmelius
(456 RATINGS) Gmelius Gmelius is a compact collaboration tool that brings teams together within a unified Gmail platform... read more
Start Free Trial Hiver vs Gmelius
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Front
(1035 RATINGS) Front Front is an efficient yet easy to follow help desk software, which is available in both SaaS as... read more
Start Free Trial Hiver vs Front
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Freshdesk Contact Ce...
(13 RATINGS) Freshdesk Contact Ce... Freshdesk Contact center is a cloud-based call center solution best suitable for customer support... read more
Start Free Trial Hiver vs Freshdesk Contact Center (Formerly Freshcaller)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Zendesk Talk
(10 RATINGS) Zendesk Talk Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It... read more
Start Free Trial Hiver vs Zendesk Talk
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More ClickUp
(4013 RATINGS) ClickUp ClickUp is a simple, cloud-based collaboration and project management tool created for all user... read more
Start Free Trial Hiver vs ClickUp
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Airtable
(1330 RATINGS) Airtable Airtable is a futuristic platform that can be used to generate collaborative apps. Over 200,000... read more
Start Free Trial Hiver vs Airtable
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Nextcloud
(62 RATINGS) Nextcloud Nextcloud is a productivity platform that enables users to share and collaborate on documents,... read more
Start Free Trial Hiver vs Nextcloud
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Google Workspace
(337 RATINGS) Google Workspace Google Workspace is an intuitive platform that helps teams of all sizes to connect and collaborate... read more
Start Free Trial Hiver vs Google Workspace
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Lark
(53 RATINGS) Lark Lark is a remote working and video-conferencing application. The platform has been created to help... read more
Start Free Trial Hiver vs Lark
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Microsoft Teams
(21926 RATINGS) Microsoft Teams Microsoft Teams is an intuitive group chat software, offering organised collaboration facilities. A... read more
Start Free Trial Hiver vs Microsoft Teams

Hiver Reviews

OVERALL RATING 4.2 Based on 522 Rating(s)
Rating Distribution
  • 78 %
  • 19 %
  • 2.5 %
  • 0.4 %
  • 0.2 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on Hiver

Hiver - World's 1st Helpdesk built for Google Workspace
How Hiver makes collaboration on shared inboxes easier
Hiver - World's 1st Helpdesk built for Google Workspace
How Hiver makes collaboration on shared inboxes easier

Hiver FAQs

Hiver is Collaboration Software. Hiver offers the following functionalities:

  • Cooperative Writing
  • Chat (Messaging)
  • Content Management
  • Task Management
  • Project Management
  • Contact Management

Learn more about Hiver features.

No, Hiver does not provide API.

Articles on Hiver

Interview with Niraj Ranjan Rout, Co-founder and CEO at Hiver
SaaS Talks Interview with Niraj Ranjan Rout, Co-founder and CEO at Hiver Emails continue to be the preferred medium of communication, especially as organizations have... read more

Customers

NYU
NYU
Funding Circle
Funding Circle
Kiwi.com
Kiwi.com
Pluralsight
Pluralsight
Flexport
Flexport
Clutter
Clutter
Conservice
Conservice
Epic Games
Epic Games
Oxford Business Group
Oxford Business Group
WSDisplay
WSDisplay

Hiver Integration

Aircall
(801 RATINGS) Aircall Contact Center Operations Software
98%
Asana
(9303 RATINGS) Asana Project Management Software
Slack
(32739 RATINGS) Slack Business Instant Messaging Software
98%
Salesforce
(11899 RATINGS) Salesforce CRM Software
98%
Quickbooks
(2299 RATINGS) Quickbooks Accounting Software
Zapier
(1256 RATINGS) Zapier iPaaS Software
98%
Okta
(751 RATINGS) Okta Identity and Access Management (IAM) Software
98%
Jira
(6041 RATINGS) Jira Product Management Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com