A comprehensive list of competitors and best alternatives to Hiver.
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is monday.com and how does it work?
With remote work becoming the norm, collaboration among team members is more vital than ever, and that's where Monday.com comes in. It allows people to get real-time updates, share files, get feedback, and more. It also offers a dashboard to see the progress intuitively.
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ClickUp and how does it work?
ClickUp is a simple, cloud-based collaboration and project management tool created for all user types.
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Gmelius and how does it work?
Gmelius is a compact collaboration tool that brings teams together within a unified Gmail platform to ensure effortless communication. It transforms email inboxes into a workspace for teams. Moreover, with the software, members within a team can share emails with their co-partners by simply mentioning them in a note. Also, future emails get automatically synchronised with respective inboxes. Gmelius allows the user to create smart email templates with variables and share their favourite ones with the team. Furthermore, the email tracking suite can readily identify the best performing templates. The tool makes monitoring and managing workload easier by intuitive Kanban boards so that there are no tab-switching gaps between emails and projects. It helps to visualise projects and sales pipelines by bringing teams, clients and partners to one platform. Furthermore, Gmelius simplifies appointment scheduling and offers outreach automation, follow-ups and workflow management. Its bidirectional integrations allow the user to manage projects both from Gmail and Trello, along with real-time updates of sales.
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What is Drag and how does it work?
Drag links to Gmail and turns it into a collaborative workspace providing a single inbox to manage projects, sales, marketing and customers. Users can, for example, manage shared emails like "sales@" and "support@" from inside Gmail. The team can easily use such accounts as they use their own. The software also has features such as internal team chat, due dates, tasks, calendar integrations and a drag board which is in a Kanban Layout for production scheduling. Users can switch between the default list view and a Kanban view with no loss in functionality. They can also sort emails under different columns for better visual organisation. There are a lot of colour-coding options for different time-zones, urgency levels and other factors. The software can also sync with the user's Google Calendar for smoother data flow, and users can view at a glance what their team members are working on and assign tasks accordingly.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Teamwork Desk and how does it work?
Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool.
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is eStreamDesk and how does it work?
eStreamDesk is a flexible platform enabling the helpdesk team to quickly and deftly manage tons of requests from various services. eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans. Save time on answering the same questions over and over again. Create a highly targeted, information-rich knowledge base.
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is HelpDesk and how does it work?
HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is BoldDesk and how does it work?
BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.
Read MoreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is CollaborateCloud and how does it work?
CollaborateCloud is a collaboration suite that helps doing task management, workflow management and also managing data in an appropriate manner. It connects team to ensure rapid communication, streamlines business process with custom workflow and can generate custom reports. You can easily share & import images, documents, updates, links etc. It connects product, process and people for undisturbed information flow. CollaborateCloud helps in issue resolution, product design collaboration & supply chain collaboration. It helps in inventory tracking and store management as well. You can set up a workroom online to held communication among the teammates.
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Keeping and how does it work?
Gmail's innovative Keeping feature is revolutionizing the way businesses manage customer support directly from their inbox. By integrating ticket creation and assignment capabilities into Gmail, teams can now track response times and glean valuable insights to enhance their operations efficiently. Keeping allows for the automatic categorization of support requests—enabling tickets to be assigned, prioritized, and tagged based on specific content triggers. Furthermore, integration with e-commerce platforms such as Shopify means that customer order information is accessible in real time, directly within Gmail, providing a holistic view of customer interactions. This seamless connection empowers support teams to deliver personalized service without switching between applications. By streamlining customer support workflows, Keeping frees up valuable time, allowing businesses to focus on critical tasks and ensure their team is positioned to offer exceptional customer service.
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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Front and how does it work?
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.
Read MoreSW Score Breakdown
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Desky and how does it work?
Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets.
Read MoreSW Score Breakdown
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Airtable and how does it work?
Airtable is a futuristic platform that can be used to generate collaborative apps. Over 200,000 teams connected to leading business houses across the globe trusts in the particular to get their work done. Organisations can integrate the platform with their pre-existing tools like Dropbox, Eventbrite, Box, Basecamp, Facebook, GitHub etc, and move information back and forth in an automated way. Another interesting feature of this platform is that users get access to 50+ prebuilt apps that are ready to feed data and become accessible to their clients in the marketplace. Users can generate custom notifications, automate redundant tasks and orchestrate work in a seamless manner. An inbuilt feature like Airtable Sync enables teams to share information across departments in real-time. Information stored within the software is secured by ISO/IEC 27001 certification, SOC 2 Compliance, GDPR and top-graded Amazon Web Services hosting infrastructure.
Read MoreSW Score Breakdown
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Google Workspace and how does it work?
Google Workspace is an intuitive platform that helps teams of all sizes to connect and collaborate with each other and improve their efficiency levels in real-time. It provides an innovative and flexible solution that helps businesses to achieve more. With the help of shared calendars, users can see who is available and when so they can fix meetings without clashing anybody’s timings. It also allows them to start video conferencing with just a single click through their laptop, tab or mobile. With Google Workspace, team members can collaborate with each other and share documents, slides and spreadsheets with or without the internet. They can work in a single document, see edits, communicate through in-built chat and tag each other in comments and ask questions. Google Workspace also allows users to upload their data on the cloud to keep it safe and easily available to team members through a shared link. To assure comprehensive security the software offers advanced privacy algorithms like single-sign-on and 2-step verification.
Read MoreSW Score Breakdown
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Lark and how does it work?
Lark is a remote working and video-conferencing application. The platform has been created to help teams that have members working at multiple locations to work efficiently. Its core features include advanced video conference, chat, calendar, document creation, and storage to deliver the best results to the teams. All the user data is stored in the cloud and made available to them with just a click. Organizations can use the Lark Docs feature, which creates beautiful and collaborative workspaces. Lark helps to create a robust professional document like official letters or contracts with real-time commenting. Additionally, this platform also consists of a calendar feature that can help teams arrange client meetings and keep track of project due dates. Another essential element is its next-gen language translator, who helps communicate in over 100 languages in real-time. Lark works as a virtual office, combining the necessary collaborative tools in its own platform.
Read MoreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Nextcloud and how does it work?
Nextcloud is a productivity platform that enables users to share and collaborate on documents, receive and send emails, have video chats without data leaks and also manage the calendar of the user. The software uses technology that combines the convenience and ease of use of customer grade solutions like Google Drive and Dropbox. It even takes care of the security and privacy of the users, and helps control business needs. Nextcloud offers its users an on-premise universal file access along with a sync platform, having robust collaboration capabilities on web, desktop, and mobile interfaces. Users are provided with private audio or video conferencing and text chat facilities through a browser and mobile interface, along with integrated screen sharing and SIP integration. Nextcloud enables its users to control, protect, and monitor data and communication across the organization. It guarantees compliance with business and legal requirements to keep the data of the user on their own servers at all times. The software enhances productivity across any platform and helps to share, collaborate and communicate across organizational boundaries. It also provides transparent access to data on any storage.
Read MoreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Microsoft Teams and how does it work?
Microsoft Teams is an intuitive group chat software, offering organised collaboration facilities. A team comprising 2 to 10,000 members can meet, share their thoughts, discuss ideas and get to know each other. Members can share their emotions in the form of emojis, stickers, gifs or one to one personal messages. Teams working on large projects can share relevant documents besides editing related files, they can complete the editing task on Powerpoint, Word or Excel as per their convenience. Screen sharing facility within Microsoft Teams, enables greater collaboration levels, as managers get to channelize their thought processes in an efficient manner. Members can enable the together mode to feel like they are under one roof, as the particular solution generates a shared background for all. Members can co author multiple files, owner of an individual file can enable role based security access and share with others. Microsoft Teams is compatible with top graded security regulations, ensuring total protection.
Read MoreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is eXo Platform and how does it work?
eXo Platform is an all-in-one digital workplace solution that helps businesses connect, align and engage teams around a single interface. eXo Platform can improve the company and peer-to-peer communication, boost collaboration and manage company knowledge. Designed to act as a holistic solution, eXo Platform combines social, collaborative, gamification, and reward features to enhance the work experience, achieve higher engagement rates, and boost overall productivity. Features include enterprise social networking, collaborative spaces, document management, content publishing, calendars, task management, private or team chat, video conferencing, and a unified search function to make information from various sources easily accessible.
Read MoreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Zoho Cliq and how does it work?
Zoho Cliq collaboration software offers maximum possible communication opportunities among the team members. This software enables you to do contact management, document management, task management etc. With this collaboration tool, users can hold audio and video conferences as and when they like. With unrestricted chat/messaging facility, important information can be exchanged among the colleagues and with the clients. Users will benefit from doing calendar management as then scope to miss deadlines will lessen. Zoho Cliq supports easy file sharing as well. With the advanced search feature, any document, file, message can be found timely.
Read MoreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Flock and how does it work?
Flock is a collaboration software that ensures supporting effortless communication at your organization or the workplace. The software is available on iOS, Android, Desktop & Chrome. It supports multi-channel as well as multi-users. You can discuss on your projects with team members through instant group chat. You can attach files to your chat or simply drag and drop for sharing the content with your team. Users can make a video call and share screen among required number of people at ease. This collaboration software is cloud-based so accessing it from anywhere and at anytime is possible. Flock helps in doing contact management, project management, cooperative writing and task management.
Read MoreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is JANDI and how does it work?
JANDI software is a platform used to manage communication to improve team management. Share files sharing and collect feedback by checking download history by member and period. The software offers Mobile download limit and document preview watermark functions. Receive reminders and notifications from Trello, JIRA, Google Calendar, and more. Small, Medium and Large companies make use of the software.
Read MoreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Spike and how does it work?
Spike is an email marketing tool that makes use of a chat interface to drive professional conversations. In this regard, it aims to be a productivity tool that disrupts the practice of sending, replying, or using headers. Instead, it replaces them with short and simple chats by blending email with messaging. Similar to chat apps, Spike intimates users in real-time when someone is typing a response or has read their message. It also allows voice and video calls and the functionality is built into the email interface. Users can preview any file type without downloading it. However, the most outstanding feature of the software is its ability to combine all the necessary tools into the inbox. These include messaging, collaboration tools, personal email accounts, calendars, and the like.
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