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About HelpNinja

HelpNinja is a simple and effective tool for executing helpdesk related tasks. It does not comprise complicated portals & ticket IDs and thus, turns out to be a simple and informative way of conversation between the client and his customer base. The communication window resembles that of emails but it is entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and thus, on a single platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts.

Screenshots & Videos

Group
Work flow
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    68%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Business Hours, Online

HelpNinja Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%

Unique Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

HelpNinja Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 26/08/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HelpNinja Pricing.

HelpNinja Alternatives

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HelpNinja FAQs

What is HelpNinja used for?

HelpNinja is Help Desk Software. HelpNinja offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about HelpNinja features.

What are the top alternatives for HelpNinja?

Does HelpNinja provide API?

No, HelpNinja does not provide API.

HelpNinja Contact

Vendor Details

India

Contact Details

Not available

https://helpninja.com/

Social Media Handles

Grid Report for HelpNinja

Customers

Phacient
Astra WordPress Theme
Creative Collaborations

HelpNinja Integrations

Disclaimer

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