Keeping

About Keeping

Gmail's innovative Keeping feature is revolutionizing the way businesses manage customer support directly from their inbox. By integrating ticket creation and assignment capabilities into Gmail, teams can now track response times and glean valuable insights to enhance their operations efficiently. Keeping allows for the automatic categorization of support requests—enabling tickets to be assigned, prioritized, and tagged based on specific content triggers. Furthermore, integration with e-commerce platforms such as Shopify means that customer order information is accessible in real time, directly within Gmail, providing a holistic view of customer interactions. This seamless connection empowers support teams to deliver personalized service without switching between applications. By streamlining customer support workflows, Keeping frees up valuable time, allowing businesses to focus on critical tasks and ensure their team is positioned to offer exceptional customer service.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $10.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

60%
Momentum

60%
Popularity

79%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Keeping Awards

# 18 Fastest Growing Software Help Desk Software
Q2 2024

Keeping Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Keeping Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Team $10.00 $12.00 per user / month

Features

Shared Mailboxes: Up to 5
Maximum Agents: 10
Access Control
Auto Responder
Tags and Labels
Invisible to Customers
Shared Notes
Read Only Sharable Message Links
Collision Detection
Desktop Notifications
Agent Peformance Reports
Mailbox Reports
Response Time Reports
Web Portal
Mobile Access
Security & Privacy: SOC 2 Type II
Workflows & Rule Engine: Upto 2
Email Template Library
Template Folders
Share Templates with Team

Organization $17.00 $20.00 per user / month

Features

Shared Mailboxes: Unlimited
Maximum Agents: Unlimited
Access Control
Auto Responder
Tags and Labels
Invisible to Customers
Shared Notes
Shared Drafts
Read Only Sharable Message Links
Collision Detection
Desktop Notifications
Busiest Times Report
Agent Peformance Reports
Ticket Level Reports
Reports by Tag
Mailbox Reports: Advanced
Response Time Reports
Export to CSV
Web Portal
Mobile Access
Security & Privacy: SOC 2 Type II
Workflows & Rule Engine: Unlimited
Service Level Agreements (SLAs)
Shopify Integration
Zapier Integration
Hubspot Integration
Email Template Library
Template Folders
Share Templates with Team

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Keeping Pricing.