Home/Enterprise Wiki Software/Document360
Updated on: October 18, 2021

What is Document360 ?

Document360

Create a comprehensive knowledge base for customers
(141 Ratings) Write Review

Document360 is a knowledge base creation platform that allows brands to create a self-service portal for their customers. It solves the issue of answering FAQs of the customers by setting up a public-facing knowledge base where the organization can create articles regarding the questions and a robust search engine as well that provides results on keyword inputs. Content managers can maintain several versions of the articles allowing them to restore the content to any version in case of any accidental change. To make the website SEO-friendly, admins can define different segments such as page title, article tags, and featured image. The contents can also be categorized up to 6 levels and existing categories can be reorganized as well. The manager can also hide categories and define user access to members in order to prevent the content from any unauthorized access or edits. Document360 also brings a complete set of editing tools. One can add images/videos to the content, share code snippets, add tables, do hyperlinking and more. On top of all these, there is also an advanced security module that enables backup and restore of the contents, exporting/ importing documents to/from local drives, etc.

Document360 Technical details

Support Business Hours Customer Type Medium Business Small Business
API Location / Phone Number London, England / +1 855 867 8251
Deployment SaaS/Web/Cloud Category Enterprise Wiki Software

Document360 Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Startup
$49 /User/Month
Billed Yearly

Features

  • 2 Team Accounts
  • 3 Documentation Versions
  • Backup & Restore (1 day)
  • Analytics (30 days)
  • Team Auditing (7 days)
  • Storage (5 GB)
  • E-mail Notification Channels
  • Unlimited Articles
  • Unlimited Article Revisions
  • Unlimited Public Readers
  • Landing Page
  • Site Domain (with SSL)
Business
$99 /User/Month
Billed Yearly

Includes everything in Startup plan, plus

Features

  • 5 Team Accounts
  • 5 Documentation Versions
  • Backup & Restore (30 days)
  • Analytics (90 days)
  • Team Auditing (30 days)
  • Storage (25 GB)
  • Premium Notification Channels
  • API Access (2 Tokens)
  • Custom Javascript / CSS / Tags
  • Custom Footer Navigation
  • In-App Assistant
  • Integration
  • Article Redirect Rules
  • Private Documentation
  • 250 Reader Accounts
Enterprise
$249 /User/Month
Billed Yearly

Includes everything in Business plan, plus

Features

  • 25 Team Accounts
  • Unlimited Documentation Versions
  • Backup & Restore (90 days)
  • Analytics (180 days)
  • Team Auditing (180 days)
  • Storage (100 GB)
  • API Access (5 Tokens)
  • Custom Roles
  • Security/Reader Groups
  • Yearly PO & Invoicing available
  • White Label
  • IP Restriction

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Disclaimer: The pricing details were last updated on 01/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Document360 pricing.

Document360 FAQs

Yes, Document360 provides API.

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Document360 Reviews

OVERALL RATING
4.6
Based on 141 Rating(s)
Rating Distribution
  • 84.9 %
  • 13.2 %
  • 0.9 %
  • 0.9 %
  • 0 %
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Dino J
Dino JSource : g2crowd.com
(Reviewed on 25 October 2020) "The best alternative to helpdesk knowledgebase"

What do you like best?

Document360 in comparison to help desk knowledgebases has robust features and easy to train. We were able to get this running across the organization in no time at all. Document360 user interface is very clean and simple, being able to create, manage and publish content online seamlessly. We've also had great feedback from the users who are content creators for our product documentation. Markdown editor gives you a seamless experience as both technical and nontechnical writers. Also, the real live preview feature helps to concentrate the content itself without distractions.

What do you dislike?

Language support is totally lacking, with any language other than English just not being supported at all. This is now sorted with the new integration of Crowdin. Localisation made easy now.

What problems are you solving with the product? What benefits have you realized?

We switched from using intercom knowledgebase and have not looked back since. The migration was almost seamless, this worked along with us throughout the journey and it was made very clean and simple. The platform is well equipped to handle the migration with very less loss of search traffic and SERP rankings.

...more
Anuja R
Anuja RSource : g2crowd.com
(Reviewed on 25 October 2020) "A reasonable choice for knowledge management"

What do you like best?

Another great enterprise product from Kovai.co. Document360 works well as a knowledge base for employee support as well as being a good resource for external customer support. The ability to version control makes the job easy, avoid conusion for the users as we know the knowledge base articles are not static and require an update, without version control the writers will typically overwrite a portion of the document, replace images without any tracking. There are many knowledgebase solutions today but a few can match the functionality of Document360 at this price point.

What do you dislike?

Enterprise plan has a good deal and features than the business plan.

What problems are you solving with the product? What benefits have you realized?

- Ease of use

- Sold as SaaS subscription

- Integrates multiple web apps - Freshchat, Zendesk, Olark, Google analytics.

- Centralised repository of information for internal and external support.

- Has inbuilt capabilities and comes with multiple user roles like owner, admin, editor, draft-writer and reader.

- The ability to have a customized SEO title (different from the article title), meta description etc. are so important.

...more
Vismaya W
Vismaya WSource : g2crowd.com
(Reviewed on 24 October 2020) "Great platform for product documentation"

What do you like best?

Category management of document360 was an innovative feature with easy drag and drop options. This enables you to create categories and subcategories to multi level categories organising complex documentation in a simple manner. There is also an option to provide custom icons to each category which makes it easy to identify.

What do you dislike?

I am tech savy and have used many softwares in the past. This one is built with quality and you will realise once you interact with the interface for some time. No design skill required which is fab!

What problems are you solving with the product? What benefits have you realized?

We have multiple products and each product has its on documentation which is like 50 pages long. Currently to find a solution you can imagine how to navigate through these documents to find and serve what you looking for. Transforming these in to the online knowledge base portal of document360 has made it simple and easy to search and server within secs. However there is an initial time investment to create and organise all these but once done you are all set!

...more
Divijaa P
Divijaa PSource : g2crowd.com
(Reviewed on 17 October 2020) "An excellent writing platform"

What do you like best?

I'm a content creator and Document 360 helps me with it. The dashboard is simple, easy to understand, and it allows me to upload and edit seamlessly. The features are just perfect from formatting till submitting the content.

What do you dislike?

Nothing, everything seems just fine and seamless.

Recommendations to others considering the product:

It will be a great investment for maintaining Docs.

What problems are you solving with the product? What benefits have you realized?

I'm able to save a lot of time and manual efforts with Document 360. The features are available handy.

...more
Yoseph T
Yoseph TSource : g2crowd.com
(Reviewed on 16 October 2020) "Self service online knowledge based portal"

What do you like best?

The portal has the feature of publishing documents both privately and publicly

What do you dislike?

Early to comment as I started to use it for a few months

What problems are you solving with the product? What benefits have you realized?

As businesses we were after a solution that could host our internal knowledge base privately the ability assign certain folders to a group users granting them access was a key feature we were looking for

...more
Sam Thomson
Sam ThomsonSource : trustpilot.com
(Reviewed on 07 October 2020) Glad to have Document360

It’s very helpful to setup an access for only a range of IP addresses within our network, this is very important for our data security. Document360 is an excellent tool where we can keep all our information safe, grant access to some team members only, grant access based on IP address.

...more
Adrien Jackson
Adrien JacksonSource : trustpilot.com
(Reviewed on 07 October 2020) 360 degree approach to knowledge base creation

For content creation and use analytical feature for business operations Document 360 works best. Its simple interface and data security features with multiple channel integration helps the user to share their content easily. Slightly expensive but works at its best.

...more
Camila B
Camila BSource : g2crowd.com
(Reviewed on 04 October 2020) "A great SaaS Tool."

What do you like best?

Document360 is a SaaS platform that encourages you to manufacture a great self-service information base for your clients. You do not have to be an engineer to get the basics. You can create a very much-organized hierarchy of all your insight base substance. To keep your insight base secure, Document360 allows applying limitations who can access what. Document360 automatically backs up your ventures each day. You can integrate your insight base with your different tools. Team collaboration capabilities, and controlled distribute, Intuitive UI to accommodate almost all the utilization cases. Creating documentation is easy to do, making the alters with code or easy formatter is exceptionally valuable for individuals with any background. Having custom functions for explicit clients allows for anyone inside our organization to rapidly make alters, yet confine them from accessing certain settings. Responsive help team. The proofreader accompanies cool features like on-screen see and the full plan see. Their team exceeds all expectations to help make sure you have all that you need; only the way you want it. In addition to the fact that they assist you rapidly, however they also tune in to your feedback and add it in later forms, which is great.

What do you dislike?

There have been barely any issues yet they have been taken care of. So far, the tool has worked entirely well. Love to see more integration tools.

What problems are you solving with the product? What benefits have you realized?

Overall, Document360 is an amazing tool and integrates easily with your other CRM and SaaS softwares. There are many templates, which can be used to design the perfect documents for your workplace jobs. Document360 is so good at its work and is highly recommended.

...more
User in Hospitality
User in HospitalitySource : g2crowd.com
(Reviewed on 04 August 2020) "Using Document360 to build FAQ help site"

What do you like best?

We have been using Document360 to build FAQ for few of our services which ultimately results in fewer contacts to customer service team. The helpsite can be developed based on the real time customer needs and seen decrease in service calls and emails since then. Easy user friendly interface

What do you dislike?

There is no option for custom template, not that I have seen and would be a feature that can save time if ready to go templates were build.

What problems are you solving with the product? What benefits have you realized?

We are trying to reduce the work load of our customer service team and in turn reducing cost. We have seen fewer contacts to the customer service team since

...more
Amir Awad
Amir AwadSource : trustpilot.com
(Reviewed on 24 July 2020) A well-thought out product

We went for Document360 because of its power to make your knowledge base private (internal). Users were permitted to login with an account to access articles which was exactly what we wanted. An easy-to-learn and easy-to-use platform that would do both authoring and publishing of content for us.

...more
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Videos on Document360

Document360 - End-to-End demonstration
Document360 - End-to-End demonstration
Document360 API
Document360 Feature Spotlight - How to Configure Custom Domain
Document360 Feature Spotlight - Setting Up Private Knowledge Base

Document360 Screenshots

Import and export in Document360
Version Rollback
Import and export in Document360
Import and export in Document360
Version Rollback

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com