Document360 Pricing, Reviews and Features (April 2024)

About Document360

Document360 is a knowledge base creation platform that allows brands to create a self-service portal for their customers. It solves the issue of answering FAQs of the customers by setting up a public-facing knowledge base where the organization can create articles regarding the questions and a robust search engine as well that provides results on keyword inputs. Content managers can maintain several versions of the articles allowing them to restore the content to any version in case of any accidental change. To make the website SEO-friendly, admins can define different segments such as page title, article tags, and featured image. The contents can also be categorized up to 6 levels and existing categories can be reorganized as well. The manager can also hide categories and define user access to members in order to prevent the content from any unauthorized access or edits. Document360 also brings a complete set of editing tools. One can add images/videos to the content, share code snippets, add tables, do hyperlinking and more. On top of all these, there is also an advanced security module that enables backup and restore of the contents, exporting/ importing documents to/from local drives, etc.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $99.00. Offers Free-forever plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours

Document360 Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Free Free

Features

5 Team Accounts
Knowledge Base Version
Public Knowledge Base
50 Articles
Drive (1GB storage)
Document360 Domain
Custom Branding
Home Page Builder
Article Templates
Cookie Consent
Tag Management

Startup $99.00 $119.00 per month

$ 99 per project, per month billed yearly, $ 119 per project, per month billed monthly

Features

5 Team Accounts
Knowledge Base Version
Public Knowledge Base
Unlimited Articles
Drive (50GB storage)
Custom Domain with SSL
Custom Branding
Home Page Builder
Article Templates
Cookie Consent
Tag Management
SEO Description Generator (add-ons)

Business $249.00 $299.00 per month

$ 249 per project, per month billed yearly, $ 299 per project, per month billed monthly

Features

20 Team Accounts
2 Knowledge Base Versions
Everything in startup plan, plus
Public or Private Knowledge Base
Unlimited Reader Accounts
Analytics
Export to PDF
Knowledge Base Assistant
Custom CSS and JavaScript
Snippets and Variables
Review Reminders
URL Redirection
API Access
Backup and Restore (only auto)
Notifications
Smart Bars
Integrations and Extensions
Import from Word
Recycle Bin
Home Page Builder Themes
Custom Pages
Advanced Search
Glossary
Feedback Manager
Health Check Metrics
Find and Replace

Enterprise $499.00 $599.00 per month

$ 499 per project, per month billed yearly, $ 599 per project, per month billed monthly

Features

20 Team Accounts
2 Knowledge Base Versions
Everything in Business plan, plus
Public and Private Knowledge Base
Security Groups and Roles
Enterprise SSO, SAML, JWT
IP Restriction
Audit Logging
Localization
Workflow
Ticket Deflector
Custom Email Domain
Link Analyser
Backup and Restore (auto & manual)
Search Attachments (add-ons)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 28/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Document360 Pricing.

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Document360 Reviews

User Rating

4.8/5 (Based on 445 Ratings)

Ratings Distribution

Excellent
82.5%
Very Good
16.4%
Average
0.7%
Poor
0.4%
Terrible
0%

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Review Summary

Document360 garners positive feedback from users for its user-friendly interface, automation capabilities, and comprehensive document management features. Reviewers appreciate its intuitive design, which makes it easy to organize, store, and retrieve documents. The OCR feature is particularly praised for its accuracy in extracting data from various file formats. Additionally, users find the integration options and collaboration tools helpful in streamlining workflows and facilitating teamwork. However, some reviewers have expressed concerns regarding occasional glitches and a need for more customization options. Overall, Document360 seems to be a well-received document management solution that offers a range of features to enhance document handling and collaboration.

Pros

Streamlined document management: Simplifies organization, search, and retrieval of documents.
Enhanced collaboration: Facilitates seamless team collaboration and document sharing.

Cons

Occasional glitches: Some users have reported minor technical issues affecting user experience.
Limited mobile access: The mobile app may lack certain features and functionalities compared to the desktop version.

Document360 User Reviews

AI-Generated from the text of User Reviews