Enterprise Wiki Software

Channelkit was founded by a four-person team with a wide range of skills. Each of us has distinguishing characteristics, such as how we arrange our work (and lives), the product itself, and how we treat our consumers. Make a list of what you know and share it with others. Your hobbies, too! Beautiful bookmarking for those who want to keep their minds in order. 5 pre-set card categories for storing and sharing items that everyone saves and shares on a regular basis. Create your own card categories, complete with custom fields for adding links, comments, tags, and file attachments. Cards are divided into Channels, which are by default private but can be shared openly or covertly. Developer of a digital content organization framework based on social bookmarking. The platform aggregates web connections, articles, places, books, and other materials into classified channels for personal or public use, allowing creative professionals to easily collect, organize, and find information of interest.

The KCS Aligned℠ software, KnowledgeAQ, helps knowledge managers integrate quality and consistency into the authoring workstream. It's a web-based application that's designed to work hand-in-hand with your existing system to guide compliance within the authoring and review process, resulting in a common voice and a better customer experience. KnowledgeAQ presents custom checklists, workflow, and feedback into the knowledge authoring process, assuring your standards are applied to all content providing managerial visibility into which team members touch what content.

Happitu is an innovative software platform designed specifically for contact centers operating in omnichannel environments, streamlining the complexities of modern customer service workflows. By providing robust tools that automatically queue tickets for each interaction, Happitu transforms the way support agents manage their workload. Its powerful automation capabilities allow for the customization of workflows, ensuring that every customer contact is handled efficiently and in line with a company's specific business requirements. Furthermore, the intuitive drag-and-drop script designing tool empowers teams to create precise, step-by-step guides for agents, improving the consistency and quality of customer support delivered. With Happitu, contact centers can significantly enhance their operational performance, resulting in improved customer satisfaction and loyalty.

GitBook is an enterprise wiki software that enables you to create attractive documents for your users and to consolidate your team's information for enhanced collaboration. It offers a sophisticated editor to work on your documents without the need of any technical or design skills. GitBook is a versatile tool for sharing and collaborating for all types of information. With GitBook, you can publish your documents anywhere in seconds because they are fully designed and drafted by you. You can sync your markdown files and convert them to beautiful documents in a matter of seconds. For greater productivity, you can consolidate your knowledge and interact with your team in a single, well-organized workplace and ensure that everyone is on the same page. The platform provides a knowledge-sharing environment for your team to create great-looking documentation for your users with it. It also offers insights for your users that's perfect for them, and can easily integrate with your API. It is available free of cost and can synchronise great-looking documentation with your GitHub project easily and effectively for enhanced collaboration.

Stravito is an enterprise knowledge management platform for market research and insights, that's designed to support your work, not distract from it. Simplicity-first drives every aspect of Stravito’s cloud service. The digital library makes gathering market research and sales data as easy as sending an email. They use machine learning to categorize and index documents automatically, and natural language search for speedy discovery and answers. Designed for collaboration, Stravito lets users see what others are exploring and share collections of findings among colleagues across divisions and regions.

With answer automation, Shelf is reinventing the future of contact centers, reliably and rapidly connecting users with the information they need. Its award-winning, cutting-edge knowledge automation technology transforms how companies curate and share company knowledge, revolutionizing access to answers. With Shelf, everyone has access to more information and has the ability to accomplish more. Shelf, which is powered by MerlinAI, provides on-demand, contextualized responses to employees, prospects, and customers through your contact center and self-service solutions. Full visibility into how knowledge is used and whether it is (or is not) attaining resolutions ensures reliability. This helps administrators to optimize content that is wrong or old, which would otherwise slow down teams. Shelf's open and expandable architecture offers pre-built interfaces, SDKs, and APIs for simple integration with enterprise applications. Creating a knowledge infrastructure is required to improve the customer experience, increase employee productivity, and address the difficulties that contact centers encounter.

Document360 is a knowledge base creation platform that allows brands to create a self-service portal for their customers. It solves the issue of answering FAQs of the customers by setting up a public-facing knowledge base where the organization can create articles regarding the questions and a robust search engine as well that provides results on keyword inputs. Content managers can maintain several versions of the articles allowing them to restore the content to any version in case of any accidental change. To make the website SEO-friendly, admins can define different segments such as page title, article tags, and featured image. The contents can also be categorized up to 6 levels and existing categories can be reorganized as well. The manager can also hide categories and define user access to members in order to prevent the content from any unauthorized access or edits. Document360 also brings a complete set of editing tools. One can add images/videos to the content, share code snippets, add tables, do hyperlinking and more. On top of all these, there is also an advanced security module that enables backup and restore of the contents, exporting/ importing documents to/from local drives, etc.

Slite is a collaborative tool for companies to bring their complete team on the same page while working on projects. It helps team members to share ideas with each other with the help of a collaborative editor. The editor has been designed in a way that helps users to focus more on their writing, taking away the hassle of handling text formatting. At the same time, users can add extra bits of information to their text such as checkboxes, note links, images, attachments, embeds, tables and more. Users can structure the information that has been presented by team members. And through the highlight section, they can discover the most prominent information and track all the latest activities. A powerful search algorithm then makes it easy for every team member to find specific information in every note.

KnowledgeOwl is helping make the world a better place with great customer service and powerful knowledge base software. Use the open API to build your own integrations, pushing information into and pulling information out of KnowledgeOwl. Recover an auto-save in case you left an article without saving. Auto-save takes a snapshot every 30 seconds. Create a blog-style category that will display its content as a paged set of results in reverse chronological format or display order. Ensure that your knowledge base URLs are always encrypted over a secure connection.

Notion is a comprehensive management tool that lets users write, plan, collaborate, and organize. It aims to eliminate the need for several tools by bringing multiple functionalities in one software. It offers features for notes and documents with lists made of checkable elements that also get struck out once checked. Notion even offers functionality to create and maintain a neat and categorized knowledge base for the team. Users can manage their tasks & projects using Kanban layout boards, a calendar, and list views. Tasks and issues can be created and maintained and their related info can be tracked. Statuses can be changed and team collaboration is possible. The tool also has the functionality to manage spreadsheets and databases. Users can also access several keyboard shortcuts using slash (/) commands. The UI is drag-and-drop friendly. Notion also embeds several other apps including Google Sheets, Docs, Drive, Maps, Figma, Invision, Framer, Twitter, and more.

Kipwise enables you to create an online knowledge hub, which you can use to improve your employee onboarding process. Using Kipwise, you can bring together all the information from members of your team in one place so a new hire can get up to speed quicker. With the Kipwise real-time collaboration editor, multiple people can edit a page within the knowledge hub at one time, while everyone can see changes as you make them. With the Kipwise integration for Slack, you can turn your Slack conversations into pages within your knowledge base at the click of a button, while the Kipwise bot automatically saves any articles shared within this conversation. You can also search for knowledge hub pages directly from within Slack. Other Kipwise features include the ability to organize knowledge hub pages into folders and subfolders, a powerful search engine to help you more quickly find relevant topics, and the ability to embed files from Google Docs, Sheets or Slides.

SABIO puts your knowledge in exactly the right place at exactly the right time. With SABIO, you manage all your knowledge from a single, central knowledge base. High-performance role-based user access control ensures each user gets precisely the knowledge they need. A knowledge base can only achieve its true potential when you propagate knowledge to all the relevant channels. They ensure seamless operation by delivering outstanding performance, airtight data protection, and a constant stream of new features.

Guru is a collaborative knowledge management solution that provides individuals and teams with the knowledge they need to complete their job successfully. The software helps them to reduce search time for the right information so they could respond to individual customers’ questions quickly and easily. The solutions Verification and Browser Extension ensures that employees will always have access to information that they need to finish their job confidently. It also makes it easier for new employees to find the right information quickly. This helps businesses to thrive, and reduces the cost of administrative support. Guru sends Knowledge Alerts in real-time to team members about new releases, updates and more and also sends a notification to users that their team members have seen the information. If the users missed their meeting, then they can access critical information shared by other attendees on the go. Guru not only organizes the information but also delivers appropriate context facilitating better work management.

Bloomfire is a comprehensive knowledge engagement platform that helps businesses collect and centralise knowledge and insights that exist across the entire organisation. It also makes this knowledge available to employees so they can do their work best, irrespective of the time and place. The gathered knowledge empowers team members to make decisions with confidence and facilitates the collective growth of the organisation. The software makes it easy to share, find and collaborate on the knowledge that exists across the organisation. There are various texts, charts, images, audio and video formats available to share the knowledge among colleagues and customers. Bloomfire helps companies to focus on customer insights. It enables stakeholders across teams and locations to use market research while making business decisions. The platform provides on-demand knowledge to support agents and empowers them to offer exceptional customer service. Features like on-demand knowledge, seamless communication and a personalised way to access information make Bloomfire an important tool to improve any organisation’s performance.

Archbee is an exclusive document and information management software for every organisation to increase their team’s efficiency effectively. It assembles team and product knowledge in one place. Archbee allows businesses and their teams to easily build knowledge bases, documentation sites, internal wikis, API references, architecture diagrams, developers guides and more. The software helps teams to communicate asynchronously, making them more effective and remote-ready. It comes equipped with a custom algorithm that allows users to search information easily whenever required. It also helps businesses to know and deliver what their team members and customers are looking for. Another interesting feature of Archbee is that users can find any information from its history if the need arises. Companies can choose to keep their knowledge base accessible for the public or keep it private at their own will. They can also make it available for only selected users, like team members or specific customers.

Hudu is a documentation software that is built to enhance your IT environments by providing you the options to document, organize and store your data. It provides you powerful tools to organize your data, encrypt your client passwords and manage the workflow of your organisation, all at one place. Hudu offers the features to maintain powerful relationship mapping by allowing you to connect articles and assets with strong relationships. It also provides options like expiration tracking for setting up alerts to remind about the expiration of the asset that can be sent to Microsoft Teams or Slack. You can track progress and manage your workflow, customize assets and protect your data with strong 256-bit encryption with Hudu. It is integrated with various powerful softwares including Office 365. Users additionally get the feature of password breach detection and password sharing with Hudu. You can also enable multi-factor authentication to increase the security and protection of your data. The software offers a self-hosted premium plan for three users apart from a free 7-days trial to try out its features.

Zoho Wiki is a knowledge management software and sharing tool, that fulfils the particular needs of different knowledge management teams at a go. Zoho Wiki makes it easier to assign employees to newly created workspaces, customise the portal and stay updated with the latest trends and discoveries. Clients can create a centralised repository for information where team members can collectively contribute their share of knowledge. This enables exposure to personal and new ideas that might become game-changers in the long run. The information uploaded in the repository is entirely safeguarded with reliable security protocols. Security measures for each page can be set individually with fine-grained accessibility. The interface of Zoho Wiki can be changed to accommodate the brand needs with relevant themes and even the brand logo if necessary. Banners can be personalised to create a look that is attractive and exclusive. The Zoho Wiki editor is one of the simplest editing tools that is used to create modifications without hassles.

ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. The Knowledge Management Software is built on the latest Microsoft Azure technology, along with a powerful API platform and automatic translator. ComAround Knowledge™ has an intuitive and verified interface for self-service and is easy for customers to solve problems without contacting manned support.

KMS Lighthouse is an advanced knowledge management system that transforms your customer experiences without having to worry about the complexity of several supplier relationships. It offers you an AI-powered knowledge solution to provide correct, timely information across your omnichannel journey. This platform follows your consumers wherever they go, assisting you in providing correct responses on-the-spot. With KMS Lighthouse, your call center knowledge management system functions as a personal assistant to answer all of your on-the-job queries. It enables your customers to get information straight from your company's website, chat, bot, or virtual assistant using self-service AI knowledge-based solutions, which are available every time. You get comparison tools that search and display product or competitor information side by side, as well as organized templates and guided decision-trees for efficient consumer interactions. The KMS knowledge base can be put into virtual assistants for increased productivity and quick, correct responses. Additionally, agents can utilize Lighthouse to give comments on documentation or deflect support or service issues, ensuring that consumers get the answers they need on the web, via chat, or in person.

KnowledgeBase Manager Pro is commonly used to complement a help desk or for sharing information among employees within the organization or business unit. Provide your customers with access to full information about products you sell, about company you run and terms of service you follow. Provide students with centralized knowledge base with courses and learning aids. Students can participate in courses creation and improvement process. Knowledge Base Manager Pro is a Rich Internet Application, which conception relies on long-term experience of Enterprise-class software development. It has all approaches, necessary for usage in commercial purposes, implemented.