Drift

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position.

Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification when I am ready. Maybe giving the company a chance to get "pinged" to join with a question like, "Would you like to chat with someone from the company?" or something like that.

If you are in a Sales Position and have an active website attempting to interract with clients, this is a product you need to try! I am sure you''ll be satisfied but you'll never know unless you try it! In a world where every interraction with a customer is important, Drift gives you even more opportunities to create forever clients and loyal customers with a touch of a button...or bot!

I am solving the loss of potential clients who visit our website without filling out their information. We received hundreds if not thousands of visitors to our website who go "unknown" and un-talked too. Drift gives us the ability to interact and connect on a personal level.

The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position.

Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification when I am ready. Maybe giving the company a chance to get "pinged" to join with a question like, "Would you like to chat with someone from the company?" or something like that.

If you are in a Sales Position and have an active website attempting to interract with clients, this is a product you need to try! I am sure you''ll be satisfied but you'll never know unless you try it! In a world where every interraction with a customer is important, Drift gives you even more opportunities to create forever clients and loyal customers with a touch of a button...or bot!

I am solving the loss of potential clients who visit our website without filling out their information. We received hundreds if not thousands of visitors to our website who go "unknown" and un-talked too. Drift gives us the ability to interact and connect on a personal level.

The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position.

Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification when I am ready. Maybe giving the company a chance to get "pinged" to join with a question like, "Would you like to chat with someone from the company?" or something like that.

If you are in a Sales Position and have an active website attempting to interract with clients, this is a product you need to try! I am sure you''ll be satisfied but you'll never know unless you try it! In a world where every interraction with a customer is important, Drift gives you even more opportunities to create forever clients and loyal customers with a touch of a button...or bot!

I am solving the loss of potential clients who visit our website without filling out their information. We received hundreds if not thousands of visitors to our website who go "unknown" and un-talked too. Drift gives us the ability to interact and connect on a personal level.

The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position.

Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification when I am ready. Maybe giving the company a chance to get "pinged" to join with a question like, "Would you like to chat with someone from the company?" or something like that.

If you are in a Sales Position and have an active website attempting to interract with clients, this is a product you need to try! I am sure you''ll be satisfied but you'll never know unless you try it! In a world where every interraction with a customer is important, Drift gives you even more opportunities to create forever clients and loyal customers with a touch of a button...or bot!

I am solving the loss of potential clients who visit our website without filling out their information. We received hundreds if not thousands of visitors to our website who go "unknown" and un-talked too. Drift gives us the ability to interact and connect on a personal level.