Home/Live Chat Software/Drift
Updated on: March 18, 2019
What is Drift ?
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Drift

A unique solution for Marketing platform
★★★★★
★★★★★
(174 Ratings) Write Review

Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with website visitors in real-time using bots and artificial intelligence. Generate sales and lead conversion with chatbots, induce automated email campaigns, schedule meetings, transfer conversations between agents, receive notifications and respond to customers to enhance sales and services. It also has integrations with Zapier, Salesforce, Slack, HubSpot, Marketo, Google Analytics, and Rest API.

Drift Features Show All Features

Drift Technical details

Support Business Hours Online Customer Type Individuals Large Enterprises Medium Business Small Business
API Contact Cambridge, Massachusetts / 855-266-1567
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Drift Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Drift cost ?
The pricing for Drift starts at $37.5 per month. Drift has 4 different plans such as - Standard (Teams) at $37.5 per month, Pro (Teams) at $375.0 per month, Company (Enterprise) at $1500.0 per month and Enterprise at $5000.0 per month. Drift also offers a Free Plan with limited features.
Free (Teams)
Free

Connect with prospects

Features

  • Seats Included : 1
  • Active Contacts : 100
  • Live Chat
  • Chat Fallback
  • Sales Sequences : 150 emails / month
  • Drift Profile
  • Calendar Integration
  • Drift Help
  • Signatures
  • Meeting Prep
  • Block IP
  • Integrations : Slack, Vidyard
  • Conversation Reporting
  • Support : Help Docs, Live Chat Support
Standard (Teams)
$37.50 /Month

$37.5 /month billed Annually or $50 /month billed Monthly

Engage more leads

Features

  • Seats Included : 2
  • Additional Seats : $25 / month / seat billed monthly
  • Active Contacts : 1000
  • Additional Active Contacts : $10 / month for 1,000 contacts
  • Includes features of Free plan, plus
  • Saved Replies
  • Marketing Email
  • Calendar Drop
  • Custom Greeting
  • Email Playbooks
  • Live View
  • Data Enrichment
  • Integrations : Zapier, Knowledgebase
Pro (Teams)
$375 /Month

$375 /month billed Annually or $500 /month billed Monthly

Automate your funnel

Features

  • Seats Included : 5
  • Additional Seats : $50 / month / seat billed monthly
  • Includes features of Standard plan, plus
  • Custom Branding
  • Bots
  • Marketing Email
  • Calendar Drop
  • Automated Booking
  • Conversational Landing Pages
  • Scheduling Reminders
  • Next-Step Follow-Up
  • Live View
  • Data Enrichment
  • Integrations : Segment, Hubspot, Salesforce
  • Advanced Revenue Reporting
  • Support : Onboarding plus Training
Company (Enterprise)
$1,500 /Month

Starts from $1,500 /per month, billed annually plus One-Ttime payment of $2,000 onboarding fee.

Roll out the red carpet

Features

  • Closed Loop ABM
  • Advanced Integrations To Fit Your Stack
  • Drift Intel : Up to 100,000 visitors
  • Single Sign-On (Coming Soon)
  • Dedicated Customer Success Manager
  • Kickoff Strategy : 30 days
  • Technical Integration Setup
  • Playbook Creation and Optimization

Contact the vendor to get the detailed pricing information.

Enterprise
$5,000 /Month

Starts from $5000 /month billed Annually plus One-Ttime $10,000 onboarding fee

For high volume sites

Features

  • Includes features of Company plan, plus
  • Multiple Workspaces
  • Separate Sandbox Environment
  • Kickoff Strategy : 60 days
  • Advanced Training
  • Executive ROI Review
  • Add-on : Drift Intel

Contact the vendor to get the detailed pricing information.

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Disclaimer: The pricing details were last updated on 19/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Drift Reviews

OVERALL RATING
4.6
Based on 174 Rating(s)
Rating Distribution
  • 161
  • 6
  • 1
  • 4
  • 2
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 March 2019)
"Drift is a no-brainer"

What do you like best?

I love being able to be a person to people who inquire about our product. Talking to them in real-time is invaluable, and whenever I personally go to a website that is using Drift I'm grateful I can have answers immediately. Also, scheduling on my calendar, although that doesn't always work.

What do you dislike?

I am often fielding questions that are best for CS- such as "I forgot my password!" But also, many people ask for pricing, etc. and then will not get on a call. So sometimes I feel like I lose the ability to ask questions. Also, when I am visiting websites that use drift, I feel bombarded by the chatbots every time I go to a different page. Sometimes the calendar scheduling ignores when I am busy.

What business problems are you solving with the product? What benefits have you realized?

We are able to interact with clients at the moment of interest/

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 March 2019)
"Great tool for offering support to users"

What do you like best?

Feature I find most useful is the combination of the help center and the support bot. Together they help me deal with over half of all user requests and questions, without my intervention.

What do you dislike?

I wish the bot was more customisable as it sometimes gives links to incorrect articles. Also the iOS app could be less buggy and show me for example what browser a particular user is using.

What business problems are you solving with the product? What benefits have you realized?

Support chat and helping users use my product.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 March 2019)
"Drift has been great! "

What do you like best?

I love the intuitive platform - it's easy to click around in. I love the reporting feature - the insights are great and there's no work for us in building reports. I also love the ability for us to have a chat on our website - customers are loving it and so is my team.

What do you dislike?

We saw that the branch playbook design was in the knowledge base or there was an article about it, but we checked with support and they told us it wasn't available just yet. But, we're willing to wait. :)

What business problems are you solving with the product? What benefits have you realized?

End users can reach our team quickly and don't have to go searching around for us. It helps people feel more connected.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 11 March 2019)
"New hire, finding it easy to Drift!"

What do you like best?

The amount of resources it provides to the user.

What do you dislike?

Some features are no longer available that may help us route conversations better to customer service, sales, etc.

What business problems are you solving with the product? What benefits have you realized?

Leveraging it mainly for preliminary sales qualifications for demos, support issues, and marketing.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 11 March 2019)
Conversational Marketing Here We Come!

Pros: Easy to set up and go live in short period of time. Instantly engage with prospects and customers a like and never miss a conversation again. 24/7 365 engagement if desired. Ability to serve the specific need of the visitor is critical.

Cons: Layout of the admin dashboard has a lot so it takes a little time to navigate. Every so often the mobile app for android delays a notification.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 08 March 2019)
"Great Experience"

What do you like best?

Great design and easy for the team to keep on top of items!

What do you dislike?

When I first started, the UI was a bit unintuitive, but has greatly increased!

What business problems are you solving with the product? What benefits have you realized?

Support and KB

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 08 March 2019)
"Overall great. Easy to navigate through."

What do you like best?

The fact that the information from a potential client transfers to all of my emails and syncs up with all of my calendars.

What do you dislike?

Nothing at this time. It is pretty straight forward and useful.

Recommendations to others considering the product

I highly recommend Drift to any one who has leads that are generated from an outside source. This program is very user friendly. The mobile is easy to use and not cluttered or confusing.

What business problems are you solving with the product? What benefits have you realized?

Drift is keeping me organized with the calendar sync function and the email reminders.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 08 March 2019)
"Awesome application to connect with my audience on a personal level"

What do you like best?

I enjoy the ease of use integrating with my website and the integration with slack. Definitely allows for future automation in customer relations.

What do you dislike?

I wish I could have the form for entering users personal details as a free feature. I don't like that their are some certain features that are not available in the basic package.

Recommendations to others considering the product

Very easy to use and communicate with your target audiences. I recommend connecting it to your existing slack account.

What business problems are you solving with the product? What benefits have you realized?

Creating a deeper relationship with users of my companies product is difficult, especially automating it.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 07 March 2019)
"Quick Turn Around "

What do you like best?

That I can chat in real time with my prospects and escalate questions without having to set up a call if it is not worth either parties time.

What do you dislike?

The only thing that I dislike about it but I think is more of a learning curve situation is that the home screen is a little overwhelming

What business problems are you solving with the product? What benefits have you realized?

Lead generation and triaging request to the appropriate team members.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 07 March 2019)
"Drift Recommendation"

What do you like best?

I love the ability to segment web visitors and funnel them properly. The ability to easily drop a calendar to schedule with Sales Reps. Also the routing feature is great for our Sales Operations

What do you dislike?

Haven't found anything as of yet that I don't like. One are of improvement would be to get a little more granular with the Meetings Reports.

What business problems are you solving with the product? What benefits have you realized?

Helping top funnel prospects navigate to the information that they are looking for. Also helping Client Success manage their level 1 support

...more
Read All Reviews

Videos on Drift Youtube Official Channel

Drift Product Overview: Messaging For Sales And Customer Success
Drift Product Overview: Messaging For Sales And Customer Success

Drift Screenshots

Drift screenshot
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Drift screenshot
Drift screenshot
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Capterra : screenshot

Drift Awards

Questions on Drift

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com