Home/Live Chat Software/Drift
Updated on: January 20, 2019
Drift Overview
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Drift - Live Chat Software : SaaSworthy.com
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Drift

A unique solution for Marketing platform
★★★★★
★★★★★
(291 Ratings) Write Review

Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with website visitors in real-time using bots and artificial intelligence. Generate sales and lead conversion with chatbots, induce automated email campaigns, schedule meetings, transfer conversations between agents, receive notifications and respond to customers to enhance sales and services. It also has integrations with Zapier, Salesforce, Slack, HubSpot, Marketo, Google Analytics, and Rest API.

Drift Features

Drift Technical details

Support Business Hours Online Customer Type Individuals Large Enterprises Medium Business Small Business
API Contact Cambridge, Massachusetts / 855-266-1567
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Drift Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Drift cost ?
The pricing for Drift starts at $37.5 per month. Drift has 4 different plans such as - Standard (Teams) at $37.5 per month, Pro (Teams) at $375.0 per month, Company (Enterprise) at $1500.0 per month and Enterprise at $5000.0 per month. Drift also offers a Free Plan with limited features.
Free (Teams)
Free

Connect with prospects

Features

  • Seats Included : 1
  • Active Contacts : 100
  • Live Chat
  • Chat Fallback
  • Sales Sequences : 150 emails / month
  • Drift Profile
  • Calendar Integration
  • Drift Help
  • Signatures
  • Meeting Prep
  • Block IP
  • Integrations : Slack, Vidyard
  • Conversation Reporting
  • Support : Help Docs, Live Chat Support
Standard (Teams)
$37.50 /Month

$37.5 /month billed Annually or $50 /month billed Monthly

Engage more leads

Features

  • Seats Included : 2
  • Additional Seats : $25 / month / seat billed monthly
  • Active Contacts : 1000
  • Additional Active Contacts : $10 / month for 1,000 contacts
  • Includes features of Free plan, plus
  • Saved Replies
  • Marketing Email
  • Calendar Drop
  • Custom Greeting
  • Email Playbooks
  • Live View
  • Data Enrichment
  • Integrations : Zapier, Knowledgebase
Pro (Teams)
$375 /Month

$375 /month billed Annually or $500 /month billed Monthly

Automate your funnel

Features

  • Seats Included : 5
  • Additional Seats : $50 / month / seat billed monthly
  • Includes features of Standard plan, plus
  • Custom Branding
  • Bots
  • Marketing Email
  • Calendar Drop
  • Automated Booking
  • Conversational Landing Pages
  • Scheduling Reminders
  • Next-Step Follow-Up
  • Live View
  • Data Enrichment
  • Integrations : Segment, Hubspot, Salesforce
  • Advanced Revenue Reporting
  • Support : Onboarding plus Training
Company (Enterprise)
$1,500 /Month

Starts from $1,500 /per month, billed annually plus One-Ttime payment of $2,000 onboarding fee.

Roll out the red carpet

Features

  • Closed Loop ABM
  • Advanced Integrations To Fit Your Stack
  • Drift Intel : Up to 100,000 visitors
  • Single Sign-On (Coming Soon)
  • Dedicated Customer Success Manager
  • Kickoff Strategy : 30 days
  • Technical Integration Setup
  • Playbook Creation and Optimization

Contact the vendor to get the detailed pricing information.

Enterprise
$5,000 /Month

Starts from $5000 /month billed Annually plus One-Ttime $10,000 onboarding fee

For high volume sites

Features

  • Includes features of Company plan, plus
  • Multiple Workspaces
  • Separate Sandbox Environment
  • Kickoff Strategy : 60 days
  • Advanced Training
  • Executive ROI Review
  • Add-on : Drift Intel

Contact the vendor to get the detailed pricing information.

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 19/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Drift Reviews

OVERALL RATING
4.5
Based on 291 Rating(s)
Rating Distribution
  • 267
  • 9
  • 1
  • 5
  • 9
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 28 December 2018)
"Awesome bot that is already bringing in leads! Just wish for more personalized support..."

What do you like best?

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

What do you dislike?

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Recommendations to others considering the product

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

What business problems are you solving with the product? What benefits have you realized?

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 28 December 2018)
"Awesome bot that is already bringing in leads! Just wish for more personalized support..."

What do you like best?

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

What do you dislike?

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Recommendations to others considering the product

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

What business problems are you solving with the product? What benefits have you realized?

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 28 December 2018)
"Awesome bot that is already bringing in leads! Just wish for more personalized support..."

What do you like best?

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

What do you dislike?

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Recommendations to others considering the product

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

What business problems are you solving with the product? What benefits have you realized?

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 28 December 2018)
"Awesome bot that is already bringing in leads! Just wish for more personalized support..."

What do you like best?

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

What do you dislike?

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Recommendations to others considering the product

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

What business problems are you solving with the product? What benefits have you realized?

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 28 December 2018)
"Awesome bot that is already bringing in leads! Just wish for more personalized support..."

What do you like best?

The bot has so much functionality, between the different playbooks that we can have going at different times of the day or on different pages, the customization between types of companies (the fact that we're using this as a B2B company when it seems more fit for a B2C), the easy scheduling of calls with our sales rep (once we input the calendar feature, we immediately got 3 meetings scheduled), and how sleek it looks.

What do you dislike?

It is rather overwhelming at first, especially comparing B2B vs. B2C company experience and examples. And we were told upon signing up that we'd have customer service at easy reach to help us cater it to our needs. And instead, I feel like often times when we just want feedback or guidance, we are constantly directed to their existing webinars. The webinars are *fine* but they are very general, not much more helpful than what we could figure out on the surface, and seem more B2C focused, so I just felt like that was deceiving.

Recommendations to others considering the product

Be assertive in getting the support folks to make sure your Drift bot is truly doing the right thing for you, make sure all the paths of chat options are going the right way, don't cut corners.

What business problems are you solving with the product? What benefits have you realized?

Actually taking our website visitors and turning them into leads and getting them to *talk to us* rather than just downloading a piece and disappearing. We try to put forms on everything to gather info but this makes it much more direct to jump on a call with our sales rep within a day or two. We can both automate it and jump in to really talk to the person so easily too.

...more
Priyanka T.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Playbooks are WOW!

Pros: I have been using Drift for more than 2 years and there is nothing I don't love about this product but I am here to talk about Playbooks today. It's amazing how you can set up custom messages to the web page visitors knowing their intent as per the content of this website. Great work!

Cons: None so far but while writing this review I realized that when I chat with my drift visitors while I type the Grammarly auto-correction does not work. It will show the error but it won't auto-correct.

Overall: We got some kick-ass leads using Drift. Will keep using the tool forever.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 21 December 2018)
"Corporate use | Amazing Benefits"

What do you like best?

The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position.

What do you dislike?

Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification when I am ready. Maybe giving the company a chance to get "pinged" to join with a question like, "Would you like to chat with someone from the company?" or something like that.

Recommendations to others considering the product

If you are in a Sales Position and have an active website attempting to interract with clients, this is a product you need to try! I am sure you''ll be satisfied but you'll never know unless you try it! In a world where every interraction with a customer is important, Drift gives you even more opportunities to create forever clients and loyal customers with a touch of a button...or bot!

What business problems are you solving with the product? What benefits have you realized?

I am solving the loss of potential clients who visit our website without filling out their information. We received hundreds if not thousands of visitors to our website who go "unknown" and un-talked too. Drift gives us the ability to interact and connect on a personal level.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 21 December 2018)
"Corporate use | Amazing Benefits"

What do you like best?

The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position.

What do you dislike?

Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification when I am ready. Maybe giving the company a chance to get "pinged" to join with a question like, "Would you like to chat with someone from the company?" or something like that.

Recommendations to others considering the product

If you are in a Sales Position and have an active website attempting to interract with clients, this is a product you need to try! I am sure you''ll be satisfied but you'll never know unless you try it! In a world where every interraction with a customer is important, Drift gives you even more opportunities to create forever clients and loyal customers with a touch of a button...or bot!

What business problems are you solving with the product? What benefits have you realized?

I am solving the loss of potential clients who visit our website without filling out their information. We received hundreds if not thousands of visitors to our website who go "unknown" and un-talked too. Drift gives us the ability to interact and connect on a personal level.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 21 December 2018)
"Corporate use | Amazing Benefits"

What do you like best?

The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position.

What do you dislike?

Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification when I am ready. Maybe giving the company a chance to get "pinged" to join with a question like, "Would you like to chat with someone from the company?" or something like that.

Recommendations to others considering the product

If you are in a Sales Position and have an active website attempting to interract with clients, this is a product you need to try! I am sure you''ll be satisfied but you'll never know unless you try it! In a world where every interraction with a customer is important, Drift gives you even more opportunities to create forever clients and loyal customers with a touch of a button...or bot!

What business problems are you solving with the product? What benefits have you realized?

I am solving the loss of potential clients who visit our website without filling out their information. We received hundreds if not thousands of visitors to our website who go "unknown" and un-talked too. Drift gives us the ability to interact and connect on a personal level.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 21 December 2018)
"Corporate use | Amazing Benefits"

What do you like best?

The ease of access to potential clients! I have access to speak with clients who are visiting my site who might not normally fill out our questionnaire. This is a chance to have a personal touch with a client. Extremely beneficial for any sales position.

What do you dislike?

Challenges i have seen thus far are; I wish I could secretively drop in to the conversation rather than notify the client that i join. I'd like to have the opportunity to show that notification when I am ready. Maybe giving the company a chance to get "pinged" to join with a question like, "Would you like to chat with someone from the company?" or something like that.

Recommendations to others considering the product

If you are in a Sales Position and have an active website attempting to interract with clients, this is a product you need to try! I am sure you''ll be satisfied but you'll never know unless you try it! In a world where every interraction with a customer is important, Drift gives you even more opportunities to create forever clients and loyal customers with a touch of a button...or bot!

What business problems are you solving with the product? What benefits have you realized?

I am solving the loss of potential clients who visit our website without filling out their information. We received hundreds if not thousands of visitors to our website who go "unknown" and un-talked too. Drift gives us the ability to interact and connect on a personal level.

...more
Read All Reviews

Videos on Drift Youtube Official Channel

Drift Product Overview: Messaging For Sales And Customer Success
Drift Product Overview: Messaging For Sales And Customer Success

Drift Screenshots

Drift screenshot
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Capterra : screenshot
Capterra : screenshot
Drift screenshot
Drift screenshot
Capterra : screenshot
Capterra : screenshot
Capterra : screenshot
Capterra : screenshot
Capterra : screenshot

Drift Awards

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com