Drift

About Drift

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner.

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Pricing

Free Trial Not Available
Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

Business Hours, Online

Drift Awards

# 3 Most Worthy Conversational Marketing Software
Q3 2019

# 3 Highly Rated Conversational Marketing Software
Q3 2019

# 3 Fastest Growing Conversational Marketing Software
Q3 2019

# 4 Most Popular Conversational Marketing Software
Q3 2019

# 3 Most Searched Conversational Marketing Software
Q3 2019

Drift Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based )

Pricing Plans

Premium Custom

Ideal solution for small businesses who want to delight their customers through a conversational approach to sales and marketing.

Features

Everything in Free plus:
Custom Chatbots - Engage, qualify, nurture, and convert site visitors 24/7 with personalized conversations.
Basic Lead Routing - Automatically route leads to the right rep.
Drift Intel - Identify even anonymous website visitors and personalize their experiences.
Drift for Salesforce App - Access pre-built Salesforce dashboards (or create custom versions) to measure Drift's performance.
Encryption at Rest - Data encryption in transit and at rest so your information is safe and secure at all times.

Advanced Custom

Ideal for medium-size businesses who want to engage their target audiences with specific messages, and generate more qualified sales pipeline, faster.

Features

Everything in Premium, plus:
Fastlane - Drive more qualified pipeline from your lead forms.
Audiences - Unlock more value from your website traffic by targeting specific groups of customers with personalized experiences.
A/B Testing - Engage your target visitors with the perfect message to increase conversion to pipeline.
Advanced Lead Routing - Sophisticated routing rules make it easy to set up conditional routing across multiple teams.
Role-Based Access Controls - Manage permissions and user experience with three distinct user roles.

Enterprise Custom

Ideal solution for large, complex organizations who want to deliver personalization at scale, consistently generate qualified pipeline, and enhance the customer experience.

Features

Everything in Advanced, plus:
Workspaces - Dedicated Drift instance with its own chatbots, reporting, users and settings. Additional workspaces are available for purchase.
Multiple Languages - Deploy Drift globally with chatbots in multiple languages or localizations.
Virtual Selling Assistants - Deliver personalization at scale and consistently generate qualified pipeline without adding headcount — with our patented AI Virtual Selling Assistants.
Conversation Analysis - Uncover patterns and insights from your database of conversations, so you can optimize your buying journey, and sales process.

Free Free

Get started with Conversational Marketing by having conversations with your website visitors. Great for small businesses.

Drift for Early Stage Startups Custom

For Less than 50 employees.

The software offers Early Stage Startups pricing plan on basis of request.

Add playbook building services Custom

Our Professional services team can build and optimize your chat playbooks based on best practices and years of expertise.

Virtual selling assistants Custom

Use Artificial Intelligence to qualify your website visitors through human-like conversation, 24/7/365, across time zones and languages.

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Disclaimer: The pricing details were last updated on 12/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Drift Reviews

User Rating

4.4/5 (Based on 1,764 Ratings)

Rating Distribution

Excellent
56%
Very Good
31.9%
Average
5.8%
Poor
3.7%
Terrible
2.6%

User Sentiments

Ease of Use, Excellent Customer Support, Seamless CRM Integrations, Real-Time Website Visitor Tracking

Mobile App Functionality, Playbook Complexity, Inaccurate Data/Reporting, Lack of Product Roadmap Transparency

Do You Use Drift?

Write a Review

Review Summary

Overall, users find Drift to be a highly effective tool for conversational marketing and sales. It is praised for its ease of use, intuitive interface, and ability to personalize customer interactions at scale. Users appreciate the platform's robust features, such as chatbots, email integration, and analytics, which help them engage with leads, qualify prospects, and close deals efficiently. While some users experienced occasional technical glitches or limitations in customization, the majority agree that Drift has significantly improved their communication and lead generation efforts.

Pros

Userfriendly interface and easy setup process.
Robust automation features to streamline sales and marketing processes.
Realtime engagement and personalized communication with customers.
Comprehensive analytics and reporting for datadriven decisionmaking.

Cons

Can be expensive for small businesses or startups.
Some users have reported occasional technical glitches.
Limited direct phone support; customer service primarily through online channels.
The learning curve can be steep for users who are unfamiliar with automation tools.