Heap

About Heap

Deep Dive with Clara AI

Heap offers a smarter way to build digital products. With comprehensive data collection and structured processes, Heap helps Product Managers understand their users, make data-driven decisions, and craft delightful digital experiences. Retroactive and codeless user analytics provide greater access to data and more granularity. Your team can always gather insights, generate hypotheses, and evaluate impact without waiting for developer resources. Decouple analytics from code with the flexibility of Virtual Events. Retroactively name, modify, merge, or create new Virtual Events for each user interaction without writing new tracking code or changing the underlying data. With Autocapture and Virtual Events, Heap delivers the most complete customer dataset. Never worry about what an event is, if it’s outdated, or what the context behind it is. Give everyone at your company instant access to behavioral insights. Enable your organization to make better decisions based on more complete customer data.

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Pricing

Free Trial Available
Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

68%
Popularity

70%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Heap Awards

# 2 Most Worthy Product Analytics Software
Q4 2019

# 2 Fastest Growing Product Analytics Software
Q4 2019

# 2 Most Popular Product Analytics Software
Q4 2019

# 4 Most Searched Product Analytics Software
Q4 2019

Heap Features

Show Feature Explanation

Product Analytics Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Path Analysis

Illustrates user journeys and navigation pathways with clarity and precision.

User Segmentation

Categorize users based on their behavior, demographics, or specific attributes.

AI-Powered Insights

Leverages machine learning to uncover hidden connections, anomalies, trends, and growth opportunities

Custom Reports

Creates tailored reports for specific roles, including finance, growth, and product teams.

Retention Analytics

Analyzes customer churn rates, retention patterns, and return trends to provide valuable insights

Predictive Analytics

Advanced analytics for predicting outcomes based on performance and historical data.

Behavior Tracking

A tracking tool that facilitates fostering positive customer reaction

Data Source

Import customer data from several sales and marketing channels

Multi-Platform

Lets the user search content across multiple platforms (domains, web properties etc.) with a single search

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Event Tracking

Identifies the important events happening in your application

Cohort Analysis

Identifies relationship between characteristics of users and their behaviours

A/B Testing

Compares two versions of your website to see which one performs better

Dashboard

A digital insight of reports and other workings on a single screen

Funnel Analysis

Helps in analyzing and understanding the user's journey stepwise to reach informed decisions, for ensuring better web outcomes.

Heap Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Free Free

Free
Find product-market fit

Access to

Up to 10k sessions/month
1 Project
Unlimited user licenses
Auto captured events
2 Sources
Data Dictionary
Standard analysis

ANALYTICS

Ad-Hoc Analytics
Reporting

DATA CAPTURE

Auto capture
APIs
Connect to Sources - 2
Projects - 1

DATA ENGINE

Event Visualizer
Data Dictionary (Basic Governance)

SECURITY

SOC-2 Compliance

CUSTOMER SUCCESS

Onboarding & Implementation - Self-Service
Heap University

Start Free Trial

Growth Custom

Growth
Scale your start-up

All Free features, plus

Up to 40k sessions/month
All sources
1 Destination
CSV export

ANALYTICS

Ad-Hoc Analytics
Reporting

DATA CAPTURE

Auto capture
APIs
Connect to Sources - Ultimate
Projects - 1

DATA ENGINE

Event Visualizer
Data Dictionary (Basic Governance)

INTEGRATIONS

Heap Activate - Connect 1 Destination

SECURITY

SOC-2 Compliance

CUSTOMER SUCCESS

Basic Technical Support
Onboarding & Implementation - Self-Service
Professional Services Packages
Heap University

Start Free Trial

Pro Custom

Pro
Empower larger teams

All Growth features, plus

Custom sessions
3 Projects
Access to all add-ons
Account-based analysis
Single Sign-On
Two-Factor Authentication

ANALYTICS

Ad-Hoc Analytics
Reporting
Account-Based Analytics

DATA CAPTURE

Auto capture
APIs
Connect to Sources - Ultimate
Projects - 3(Add-on More)

DATA ENGINE

Event Visualizer
Data Dictionary (Basic Governance)
Governance(Advanced) - Add-on

INSIGHTS

Report Alerts - Add-on

INTEGRATIONS

Heap Activate - Connect Custom Destinations
Heap Connect - Add-on

SECURITY

SOC-2 Compliance
Single Sign-On
Two-Factor Authentication

CUSTOMER SUCCESS

Basic Technical Support
Standard Support
Premium Support - Add-on
Onboarding & Implementation - Custom
Professional Services Packages
Heap University
Training Sessions with Heap Experts
Customer Success Manager

Start Free Trial

Premier Custom

Premier
Drive agile collaboration across your organization

All Pro features, plus

Unlimited projects
Heap Connect
Heap Activate
Advanced Governance
Report Alerts
Premier support

ANALYTICS

Ad-Hoc Analytics
Reporting
Account-Based Analytics

DATA CAPTURE

Auto capture
APIs
Connect to Sources - Unlimited
Projects - Unlimited

DATA ENGINE

Event Visualizer
Data Dictionary (Basic Governance)
Governance(Advanced)

INSIGHTS

Report Alerts

INTEGRATIONS

Heap Activate
Heap Connect

SECURITY

SOC-2 Compliance
Single Sign-On
Two-Factor Authentication

CUSTOMER SUCCESS

Basic Technical Support
Standard Support
Premium Support
Onboarding & Implementation - Custom
Professional Services Packages -
Premium Packages Available
Heap University
Training Sessions with Heap Experts
Customer Success Manager
Success Architect - Add-on

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 03/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Heap Pricing

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Heap Reviews

User Sentiments

Automated Event Tracking, Easy to Use Interface, Retroactive Event Data, Extensive Integrations

Steep Learning Curve, Limited Reporting Capabilities, UI Issues, Inaccurate Data

Do You Use Heap?

Write a Review

Review Summary

Overall, users praise Heap's intuitive interface, ease of use, and powerful data analysis capabilities. They appreciate its ability to capture user behavior, track customer journeys, and provide actionable insights to improve product engagement and conversion rates. Additionally, users commend Heap's excellent customer support and onboarding process. However, some users have expressed concerns regarding the platform's pricing, occasional bugs, and limitations in customizing reports and integrating with certain third-party tools. Despite these drawbacks, Heap remains a popular choice among businesses seeking advanced analytics solutions to optimize their digital products and enhance user experiences.

Pros

Easy implementation with code snippets or a tag manager.
Powerful data collection, supporting clickstream, event tracking, and user journey analysis.
Userfriendly interface with draganddrop functionality for building funnels and reports.