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Hotjar

Page Visitor Behaviour Insights Using Heatmaps and More

(535 Ratings) Write Review

What is Hotjar and how does it work? Hotjar aims to help businesses better understand customer behaviour on the user website front end using a plethora of tools such as heatmaps, visitor recordings, conversion funnels, feedback and surveys. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. It enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis allows them to Improve online form completion rates by monitoring which fields take too long to ﬁll, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website.

FOLLOWERS 37,229 14,128 75,739 747 3,480

Hotjar Features Show All Features

Heat Map Features

Form TestingOffers to check the performance of the forms and identify the fields negating visitor's interest
JavaScript Error DetectionHelps to detect any error in JavaScript that is resulting in bugs on the website
FunnelingHelps to identify pages/parts of your website responsible for the drop of a potential customer
Customer FeedbackHelps the website owner to receive customer feedback directly from the website
Filtered ResultsOffers to filter the results based on regions, devices and other criteria.
Session RecordingEnables one to record remote access, support sessions, and meetings
Team SharingUsed to share the heatmaps, recorded sessions and other analytics with your team for coordination
GDPR ComplianceMakes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
Custom TargetingOffers to target a particular set of customers with a similar set of preferences and behaviors, thus bringing efficiency.
Optimization ToolEnables optimization of contents/elements of your website without using any third-party application
Chat IntegrationChat integration enables you to connect your project system directly to the email and chat solutions used by your team. This allows information to automatically flow back and forth between your project software and the email and chat tools that your team and stakeholders use every day.
Real-time ViewView real-time live interaction of visitors on the website
A/B TestingA/B testing is a method of comparing two versions of a webpage or app against each other to determine which one performs better. AB testing is essentially an experiment where two or more variants of a page are shown to users at random, and statistical analysis is used to determine which variation performs better for a given conversion goal

Hotjar Technical details

Support	Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	Malta, Europe / +1 (855) 464-6788
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.hotjar.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Heat Map Software

Hotjar Pricing

Pricing ModelFreemium , Subscription

Basic

Free

Features

Up to 35 daily sessions
Automatic data capture
Unlimited heatmaps
Up to 1,050 recordings/month
Create and store 3 surveys & incoming feedback widgets

Plus

$39 /Month

Features

Everything in Basic, and:
Up to 100 daily sessions
Powerful filters for recordings
Trigger recordings by page or event
Up to 3,000 recordings/month
Unlimited surveys & incoming feedback widgets

Business

$99 /Month

Features

Everything in Plus, and:
500 - 2,500 daily sessions
Seven custom-built integrations
Analyze key user cohorts
Rage clicks and u-turns
Removal of Hotjar branding
Based on sessions needed

Scale

$389 /Month

Features

Everything in Business, and:
4,000+ daily sessions
Dedicated Hotjar Customer Success Manager
SAML single sign-on (SSO)
Enough data for the largest sites
Full access to every feature

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Disclaimer: The pricing details were last updated on 02/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Hotjar pricing.

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Hotjar Reviews

OVERALL RATING 4.2 Based on 535 Rating(s)

Rating Distribution

Excellent 65 %
Very Good 29.7 %
Average 5.6 %
Poor 0.8 %
Terrible 1.9 %

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Hotjar Screenshots

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Hotjar FAQs

Q. What is Hotjar used for?

Hotjar is Heat Map Software. Hotjar offers the following functionalities:

Form Testing
JavaScript Error Detection
Funneling
Customer Feedback
Filtered Results
Session Recording

Learn more about Hotjar features.

Q. What are the top alternatives for Hotjar?

Here`s a list of the best alternatives for Hotjar:

Q. Does Hotjar provide API?

No, Hotjar does not provide API.

Articles on Hotjar

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SaaS Talks Interview with Varun Thunuguntla, Marketing Director – Digital Unit at Sonova Group At SaaS Talks, we have focused on the leaders in the SaaS industry. But it’s also important to... read more