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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Deskero logo
Help Desk Software

4.6 173 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskXpand logo
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Sponsored

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

monday.com logo

monday.com

Project Management Software

4.5 6,789 user ratings

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Sponsored
NinjaOne (NinjaRMM) logo

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.9 1,105 user ratings

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Overview

Description Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat. Read more DeskXpand is an amazing help desk management software that is efficient, effective, and easy to use. It enables you to deliver excellent service to your consumers while also assisting you in streamlining your support. DeskXpand help desk management software is just what you're looking for when it comes to ticketing. With so many consumers contacting you for help, your team requires the necessary tools and technology to communicate effectively. With DeskXpand's omnichannel support software, you can communicate with your customers across their preferred channels from a single unified interface. You can create well-organized workflows for email, among other things. One of the most significant service desk functions in ticketing software is automation. With automation, you may eliminate time-consuming manual activities, streamline your job, and cut your support expenses. It has built-in automation features that will eliminate all of your redundant tasks. Read more With monday.com, managers can better keep their team aligned from one collaborative workspace. This flexible platform allows you to truly centralize your data, leveraging native integrations, third-party apps, and helpful widgets. With an overview of all ongoing processes, you can quickly gauge the status of essential tasks and follow up with the relevant team member efficiently. Essentially, on monday.com, executives have the flexibility to build the perfect tools for their team using intuitive drag-and-drop technology. Simply select one of over 200 templates, and customize it using the 20 editable columns to support any of your workflows. Then if your team grows, your workflows can easily scale with you, empowering your team to new heights with complete visibility. Read more NinjaOne (formerly NinjaRMM) is the renowned unified IT management solution that simplifies how IT teams work. NinjaOne helps IT teams manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 17,000 customers worldwide and is consistently ranked #1 for our world-class customer support. The NinjaOne platform offers a single-pane-of-glass experience by combining IT teams that can proactively do endpoint monitoring, remote control, patch management, remote monitoring, software management, IT asset management, backup, IT service desk capabilities, and IT documentation. NinjaOne is an all-in-one unified solution with a fast, modern, intuitive interface. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.00.
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    81%
  • Momentum
    61%
  • Popularity
    75%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    78%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    73%
  • Popularity
    97%
SaaSworthy Awards # 18 Most Popular # 13 Most Popular # 15 Fastest Growing # 2 Most Worthy # 1 Highly Rated
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 173 user ratings
Not Available
4.5/5 6,789 user ratings
4.9/5 1,105 user ratings
Rating Distribution
  • Excellent

    63%
  • Very Good

    34.1%
  • Average

    2.9%
  • Poor

    0%
  • Terrible

    0%
Not Available
  • Excellent

    66.6%
  • Very Good

    25.5%
  • Average

    4.2%
  • Poor

    1.5%
  • Terrible

    2.3%
  • Excellent

    87.5%
  • Very Good

    11.8%
  • Average

    0.5%
  • Poor

    0%
  • Terrible

    0.3%
User Sentiments

    User-Friendly Interface, Efficient Ticket Management, Multi-Channel Support, Comprehensive Reporting

    Limited Third-Party Integrations, Mobile App Functionality, Reporting Customization, Account Blocking Issues

    Not Available

    User-friendly Interface, Extensive Customization, Effective Team Collaboration, Robust Automations

    Mobile App Functionality, Limited Sub-Item Functionality, Inconsistent Notifications, Slow Loading Times

    Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support

    Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs

Review Summary

Overall, reviewers find Deskero to be a user-friendly and comprehensive help desk software that streamlines customer support operations. Its intuitive interface, customizable features, and integration capabilities are widely praised. However, some users have reported occasional technical glitches and a learning curve associated with setting up the software. Additionally, a few reviewers have expressed concerns regarding its pricing structure and the lack of certain advanced features found in competing products. Despite these minor drawbacks, Deskero generally receives positive feedback for its ability to enhance customer satisfaction and improve team collaboration.

Not Available

Overall, users praise the user-friendly interface, customization options, and ability to manage projects and tasks efficiently. They also appreciate the integrations with other tools and the mobile app. However, some users mention occasional glitches and a learning curve for new users. While customer support is generally well-received, some users report slow response times. Nevertheless, the majority of users find the platform valuable for project management and collaboration, highlighting its flexibility, ease of use, and positive impact on their productivity.

The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $9.00.
  • Free Trial Available
  • Starts at $14.00.
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Grow $9.00 $12.00 per user / month

Business $25.00 $30.00 per user / month

Premium $90.00 $120.00 per month

DX Pro (Agent-Based Pricing) $14.00 $19.00 per user / month

DX Pro (Unlimited Agents) $99.00 $99.00 per month

Free Free

Basic $9.00 $12.00 per user / month

Standard $12.00 $14.00 per user / month

Pro $19.00 $24.00 per user / month

Enterprise Custom

NinjaRMM Custom

 
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Screenshots & Videos

Screenshots Not Available
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Vendor information

Company Details Located in: London, United Kingdom Founded in: 2012 Located in: Ahmedabad, India Founded in: 2021 Located in: New York, NY 10003 Founded in: 2012 Located in: Austin, TX
Contact Details

Not available

https://www.deskero.com/

+91 91067 47559

https://www.deskxpand.com/

Not available

https://monday.com

Not available

https://www.ninjaone.com/

Social Media Handles

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