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Showing 1 - 20 of 52 Products

Top 5 ALVAO Service Desk Alternatives

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sitehelpdesk logo
Service desk solution suitable for any internal department 4 Based on 1 Ratings
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What is Sitehelpdesk and how does it work?

Feature rich help desk software solution. Suitable for use by any internal support function that receives enquiries from staff. From a link on your Intranet, this web browser based software provides your company employees with online support, request tracking and self-help even when you are not available. The unique design features will allow you to get up and running within hours of installing.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 80%
  • Reviews 64%
  • Momentum 60%
  • Popularity 65%

Sitehelpdesk Pricing

  • Free Trial Not Available
  • Sitehelpdesk Offers Custom plan.
Halo Service Desk logo
All in one service delivery solution for every business 4.6 Based on 24 Ratings
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What is Halo Service Desk and how does it work?

Halo Service Desk is an intuitive service desk software that enables companies to standardize and run their various processes from a single place. It centralizes the entire company under an all-inclusive cloud platform and allows teams to monitor their progress in a shared view. Halo Service Desk offers a single place to all team members so that they can work together and gain visibility across their work. Users can track their ongoing tasks, audit their processes securely, prioritize and focus on important work and make team members accountable for their assigned work. Further, Halo Service Desk also facilitates easy interaction, helping companies to deliver seamless service through a system designed for omnichannel service distribution. Marketers can create and send personalized emails and also connect with their customers through live chat or phone. The software has a simple, fast and completely configurable system that can be tailored according to the needs of users. It makes the customer service team more flexible and keeps customers happy.

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Halo Service Desk Pricing

  • Free Trial Available
  • Starts at $40.00.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

AzureDesk logo
Delight Customers with Exceptional Service 4.5 Based on 84 Ratings
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What is AzureDesk and how does it work?

AzureDesk is a perfect helpdesk software to simplify customer service for teams. It has a powerful ticket management system to provide end-to-end solutions for customer issues. All emails sent to any of the unlimited email accounts will be converted into tickets and displayed in the system. The Support Center ensures 24/7 customer service even when the team is absent. Collaboration is made easier by using Twitter-style handles to notify teammates. Get comprehensive reports on customer interactions and team/agent performance. AzureDesk can be integrated with multiple apps such as JIRA and Slack.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 96%
  • Reviews 69%
  • Momentum 61%
  • Popularity 65%

AzureDesk Pricing

  • Free Trial Available
  • Starts at $33.00.

Products Similar to ALVAO Service Desk

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Faveo HELPDESK logo
A user-friendly support ticket management system 4.5 Based on 40 Ratings
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What is Faveo HELPDESK and how does it work?

Faveo HELPDESK is an intuitive helpdesk ticketing system providing adequate help with customer service management, incident management and SLA management backed by a built-in knowledge base. SMEs, startups and enterprises can get the software deployed with ease and start getting their work schedule streamlined on the go. Moreover, Faveo HELPDESK also offers real-time integration with external social media platforms like Facebook, Whatsapp, MSG91, Twitter and Microsoft Active Directory providing necessary help. Companies can also depend on the same to get their service rebranded by adding favourable colours and matching styles alike. Dedicated account managers assigned to individual user organisations by Faveo HELPDESK promises comprehensive support on priority. It abides by GDPR and EU data policies, offering stringent protection against all types of security hassles. Service data stored by the software gets used to improve internal functionalities, send service-specific communications and respond to customer inquiries in real-time.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 90%
  • Reviews 73%
  • Momentum 61%
  • Popularity 84%

Faveo HELPDESK Pricing

  • Free Trial Not Available
  • Starts at $36.00. Offers Free-forever and Custom plan.

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Deskero logo
A multi-channel support robust help desk software 4.4 Based on 240 Ratings
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What is Deskero and how does it work?

Deskero help desk software helps resolving ticket faster, consistently and with more accuracy.You can assign rules to route multiple SLAs to their respective workflows. The software enables users to contact customers using multiple channel as per choice and requirement like via phone, chat, email, social media etc. The software displays the ticket status and also who is handling it to avoid service duplication. Deskero comes with knowledge base feature that facilitates compiling customer queries and structure them into retrievable FAQs. With the escalation feature you can route challenging tickets to in-house experts. Other necessary features include self-service portal and live chat.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 73%
  • Momentum 62%
  • Popularity 80%

Deskero Pricing

  • Free Trial Available
  • Starts at $9.00.

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Desky logo
A Modern Help Desk Tool Built For Startups, Freelancers, And SaaS Organizations Write a Review
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What is Desky and how does it work?

Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 94%
  • Reviews 60%
  • Momentum 61%
  • Popularity 76%

Desky Pricing

  • Free Trial Not Available
  • Starts at $4.50. Offers Free-forever plan.

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Apptivo logo
Multi-platform friendly business tool 3.9 Based on 216 Ratings
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What is Apptivo and how does it work?

Apptivo Help Desk software can be run on several platforms like Mac, Window, iOS, Android etc. The software is available as cloud-based one and also in SaaS form. Help desk features included are automated routing, SLA or Contract management, knowledge base management and also ticket management. The tool further includes data level access restrictions and email templates. You can create custom views and edit fields, share sections across apps due to the software being highly customizable. Apptivo Help Desk software facilitates resolving tickets faster and on a consistent basis.You can also set strategies to auto-convert customer emails to tickets to ensure no tickets are missed.

Read More

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 84%
  • Momentum 60%
  • Popularity 79%

Apptivo Pricing

  • Free Trial Available
  • Starts at $15.00. Offers Custom plan.

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

EvantoDesk logo
Process customer emails at speed 5 Based on 9 Ratings
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What is EvantoDesk and how does it work?

Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 91%
  • Reviews 73%
  • Momentum 60%
  • Popularity 69%

EvantoDesk Pricing

  • Free Trial Available
  • Starts at $15.00.
Jira Service Desk logo
Provide excellent service experiences to valuable clients for long term retention 4.2 Based on 1267 Ratings
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What is Jira Service Desk and how does it work?

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

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Jira Service Desk Pricing

  • Free Trial Available
  • Starts at $10.00. Offers Free-forever plan.
SolarWinds Service Desk logo
An IT service management (ITSM) solution 4.3 Based on 430 Ratings
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What is SolarWinds Service Desk and how does it work?

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.

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IBM Control Desk logo
Manage your business with the best service desk features 4 Based on 15 Ratings
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What is IBM Control Desk and how does it work?

IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly.

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IBM Control Desk Pricing

  • Free Trial Available
  • IBM Control Desk Offers Custom plan.
Symantec ServiceDesk logo
An accurate service desk solution to manage your every workflow 4.1 Based on 14 Ratings
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What is Symantec ServiceDesk and how does it work?

Symantec ServiceDesk is a futuristic service desk software that helps companies with automated incident response and quick problem solutions. It provides effective remediation for customer incidents, essentially managed changes and systematic problems. The software can be installed and configured quickly with the help of its wizard-driven user interface. It can be easily integrated with IT Management Suite, enabling users to reduce service interruptions, correct systematic issues, accelerate service restorations and reduce downtime. Symantec ServiceDesk delivers solutions that come with the capabilities of AIOps, DevOps and Business Management in one unified portal. Its Broadcom wireline solutions help users overcome technical challenges present at various levels of network infrastructure. In the case of data centre solutions, users get help in maximizing their uptime and server speed. The software protects digital infrastructure and data from various security threats coming at different levels. Companies get access to appropriate solutions regarding connectivity, performance, scalability and manageability issues that are essential for data-intensive applications running on either web or cloud.

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Symantec ServiceDesk Pricing

  • Free Trial Not Available
  • Symantec ServiceDesk Offers Custom plan.
GLPI logo
Open source service management software Write a Review
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What is GLPI and how does it work?

GLPI is a leading Service Management solution which offers Helpdesk, CMDB, Asset Management, Project Management on one platform. It provides key features like CMDB, Helpdesk, Financial Management, Project Management, Administration, and Configuration. GLPI can be use from small to very large organizations.

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GLPI Pricing

  • Free Trial Available
  • GLPI Offers Free-forever plan.
Micro Focus Service Manager logo
Service desk solution powered with machine learning and analytics Write a Review
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What is Micro Focus Service Manager and how does it work?

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.

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Micro Focus Service Manager Pricing

  • Free Trial Available
  • Micro Focus Service Manager Offers Custom plan.
Ivanti Service Manager logo
Improve your IT service delivery 3.9 Based on 196 Ratings
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What is Ivanti Service Manager and how does it work?

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features.

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Ivanti Service Manager Pricing

  • Free Trial Available
  • Ivanti Service Manager Offers Custom plan.
BMC Helix ITSM logo
Transform ITSM principles into more useful services that your business needs 3.7 Based on 275 Ratings
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What is BMC Helix ITSM and how does it work?

BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.

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BMC Helix ITSM Pricing

  • Free Trial Available
  • BMC Helix ITSM Offers Custom plan.
EV Service Manager logo
An intuitive IT service management portal for your everchanging business needs 3.7 Based on 180 Ratings
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What is EV Service Manager and how does it work?

EV Service Manager is an online IT service management software providing access to a powerful, versatile and easy to manage interface. The platform is compatible with the most complex requirements, besides offering access to a modern way of simplicity, mobility and agility, which enhances productivity by 30% and reduces incurred cost by 50%. Organisations can depend on the particular’s PinkVerified processes to get their IT maturity improved. Also, admins can integrate external portals, third party apps and dashboards within the software to deliver a comprehensive user experience to their IT staff. Included Evie tool offers accurate guidance through smart automation, execution commands, appropriate filters and detailed searches. Further, companies can also depend on the inbuilt graphical designer, robust business tools, 400+ out of the box wizards and tax schedulers to get complex processes streamlined into automated actions. Detailed reports made available by EV Service Manager helps with trend monitoring and easy decision making. Other essential features include asset lifecycle management, SSAE-18 audited processes, out of the box API connectors and a plethora of smart tools helping out with asset, demand, capacity, service catalogue and availability monitoring.

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EV Service Manager Pricing

  • Free Trial Not Available
  • EV Service Manager Offers Custom plan.
Track-It logo
More than just help desk software 4 Based on 170 Ratings
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What is Track-It and how does it work?

Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price.

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Track-It Pricing

  • Free Trial Not Available
  • Track-It Offers Custom plan.
HappyFox Assist AI logo
Powerful AI and Conversational Ticketing Software Write a Review
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What is HappyFox Assist AI and how does it work?

Assist AI brings the power of AI and Conversational Ticketing to your IT Support, HR, and Ops channels on Slack and Microsoft Teams. Empower your employees with self-service, reduce ticket volume, increase agent productivity and employee engagement.

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HappyFox Assist AI Pricing

  • Free Trial Not Available
  • HappyFox Assist AI Offers Custom plan.
Vorex logo
Your one place to manage IT services tickets and requests 3.8 Based on 31 Ratings
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What is Vorex and how does it work?

Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions.

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Vorex Pricing

  • Free Trial Not Available
  • Vorex Offers Custom plan.

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