InvGate Service Desk

About InvGate Service Desk

InvGate Service Desk is an advanced help desk, ITSM and ticketing software that helps companies to deliver exceptional service. The software provides service teams with an advanced ticketing solution that includes ITIL-ready functionalities and workflow automation. With its analytics, InvGate Service Desk provides a clear view of the service desk. Users can customize their dashboards to enable more transparency on the workflows of their service desk and take appropriate action whenever needed. InvGate Service Desk’s ticketing solution makes the work of agents easier. It allows them to focus on what’s important by streamlining work according to priority, urgency and SLA. the software also helps agents avoid bottlenecks by highlighting the actions solvable within a click. InvGate Service Desk makes the work easier with its automation processes. With its visual engine, users can create automated workflows and manage requests they get across the company. The software can be integrated with CMDB through which service teams can get an overview of the hardware and software, along with accurate insights into each incident.