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About Auto Participants for Jira Service Management

Clara AI Deep Dive with Clara AI

Auto Participants for Jira Service Management adds request participants automatically. You set rules that add the members of a request's organizations, of chosen organizations, or of a Jira group to matching requests when a request is created, with a cap per request, a preview, and a 30-day record of every change, and manage all of them in one app. It runs on Atlassian Forge and is available on the Atlassian Marketplace with a 30-day free trial. Independent app by Atesen Software.

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Pricing

Platforms Supported

  • Not available

Organization Types Supported

  • Not available

API Support

Modes of Support

  • Not available

Auto Participants for Jira Service Management Features

Service Desk Features

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the assets and equipment
Auto Participants for Jira Service Management Pricing

Free Trial

Available

MONTHLY YEARLY

Auto Participants for Jira Service Management Alternatives

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Auto Participants for Jira Service Management Reviews

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Auto Participants for Jira Service Management FAQs

What is Auto Participants for Jira Service Management used for?

Auto Participants for Jira Service Management is Service Desk Software. Auto Participants for Jira Service Management offers the following functionalities:

  • Request Management
  • Incident Management
  • Ticket Management
  • Automated Routing

Learn more about Auto Participants for Jira Service Management features.

What are the top alternatives for Auto Participants for Jira Service Management?

Auto Participants for Jira Service Management Contact

Vendor Details

Not available

Contact Details

Not available

https://marketplace.atlassian.com/apps/2234964981/auto-participants-for-jira-service-management

Social Media Handles

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FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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