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About Vivantio

Deep Dive with Clara AI

Vivantio is an intuitive IT service management software for IT companies’ service teams. It helps companies to manage their core incident, client, change, problem, and asset management needs with the help of multiple tools. Service teams can create customizable tickets of different types according to their business units. They can route multiple tasks to various teams with their roles and permissions features. Also, Vivantio helps to manage business processes across departments, teams and even customers. It allows companies to view snapshots of important operational data from their home area. Admins can also prioritize work through customizable ticket views, history, service details and its load balancer. Vivantio helps to boost productivity, record key performance metrics accurately and offer an enhanced customer experience using its service automation capabilities. Service teams can streamline approvals and tasks for their standard workflows processes. The software comes with customizable self-service portals and CRM features that help to build more effective customer service relationships.

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Screenshots & Videos

Self Service
Flex Home Screen
Search

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    67%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online
Vivantio Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 04/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Vivantio Pricing

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Vivantio Reviews

Do You Use Vivantio?

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Review Summary

User reviews of Vivantio highlight its strengths in simplifying IT support management and providing a user-friendly interface. Reviewers praise its ease of use, customization options, and helpful customer support. However, some users express concerns about the learning curve, limited reporting features, and occasional performance issues. The search function and integration with email systems are also mentioned as areas for improvement. Overall, Vivantio is seen as a valuable tool for managing support requests, particularly for smaller companies, but further enhancements could elevate its user experience.

Pros

  • Vivantio is userfriendly, making it easy to learn and use, even for beginners.
  • The system is highly customizable, allowing companies to adapt it to their specific needs.
  • Vivantio offers robust ticket management capabilities, enabling efficient tracking and resolution of issues.
  • Vivantio provides great value for smaller companies, offering a costeffective solution.

Cons

  • The classic view is not as helpful as Flex.
  • Email to ticket integration could use some work.
  • Searching for historical records can be challenging with limited access levels.
  • The learning curve for the software can be steep for new users.

Vivantio Reviews

AI-Generated from the text of User Reviews

Vivantio Screenshots

Vivantio FAQs

Does Vivantio provide API?

Yes, Vivantio provides API.

Vivantio Contact

Vendor Details

Boston, Massachusetts Founded : 2003

Contact Details

+1-617-982-0390

https://www.vivantio.com/

Social Media Handles

Grid Report for Vivantio

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Customers

YODEL
West Ham United
Southern Housing Group
Triangle

Vivantio Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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