MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
A comprehensive list of competitors and best alternatives to Track-It.
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Support Suite and how does it work?
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface to provide a more personalized and complete resolution to the issue.
SW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SuperOps RMM and how does it work?
SuperOps RMM is the perfect monitoring tool for IT environments, empowering professionals to stay in-the-know and take control of their client’s assets. With the automatic scanning feature provided by the discovery agent, users can easily monitor inventory across clients. This includes tracking custom fields to ensure all asset details, history, files, documents, and associated tickets are up-to-date. Designed to facilitate collaboration and automation, SuperOps RMM allows users to create customized tasks with real-time alerts and notifications on incidents. With spammable workflows, users can save time while still ensuring their clients’ assets are secure and up-to-date. Whether its a small or medium-scale business, SuperOps RMM is the perfect fit for monitoring IT environment and helping to ensure optimal results. Enjoy the convenience of easy tracking and collaboration, as well as the peace-of-mind that comes with real-time alerts and secure asset management. Make the most of IT environment with SuperOps RMM.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Jira Service Desk and how does it work?
Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ManageEngine ServiceDesk Plus and how does it work?
ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.
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ManageEngine ServiceDesk Plus Pricing
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ServiceNow IT Service Management and how does it work?
ServiceNow IT Service Management empowers organizations to deliver seamless and resilient IT services while boosting team productivity. Built on the powerful Now Platform, this solution leverages AI and machine learning to automate processes and speed up issue resolution, helping businesses innovate faster. By integrating end-to-end digital workflows, teams can stay connected, eliminate bottlenecks, and enhance operational efficiency. The platform’s user-friendly drag-and-drop interface simplifies complex workflows, allowing enterprises to design and implement smarter solutions effortlessly. With its AI-powered capabilities, ServiceNow provides actionable insights, enabling smarter decision-making and the continuous improvement of business processes. Security is a top priority, and the platform equips organizations with robust tools to strengthen data protection and maintain compliance with regulatory requirements. By reducing manual tasks and enabling informed decisions through powerful automation, ServiceNow transforms the way businesses operate, ensuring agility, efficiency, and enhanced performance across the enterprise.
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ServiceNow IT Service Management Pricing
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Freshservice and how does it work?
Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.
Read moreSW Score Breakdown
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SysAid and how does it work?
SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance.
Read moreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HelpDesk and how does it work?
HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.
Read moreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Electric and how does it work?
From response to resolution, our chat-based support puts the 'help' back in helpdesk. We understand that your end users don't just need answers, they need answers on demand. That's why we guarantee that you'll hear back from one of our IT experts within 10 minutes every single time. With a team that manages network, application, and device-level security, breaches are a thing of the past. We provide best-practice recommendations and security management that keeps your data protected.
Read moreSW Score Breakdown
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Micro Focus Service Manager and how does it work?
Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.
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Micro Focus Service Manager Pricing
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CoSupport.ai and how does it work?
CoSupport AI is a cutting-edge, AI-powered customer service platform that streamlines support operations through automation and optimization at scale. Designed for ease of use, businesses can set up the platform in under 10 minutes, allowing for the configuration, testing, and deployment of customized AI models tailored to specific operational needs. It facilitates the definition of use cases, tone of voice, and conversation logic while integrating seamlessly with various data sources, including knowledge bases, CRMs, and helpdesks. With a focus on precision, CoSupport AI provides accurate training for consistent real-time responses and allows for simulations to fine-tune models prior to deployment across diverse channels such as chat, email, and social media. The platform boasts integration with leading systems like Zendesk, Salesforce, and Slack, with options for custom API integrations. With impressive performance metrics, including up to 90% autonomous issue resolution and 99% response accuracy, CoSupport AI enables support teams to concentrate on more strategic tasks. Furthermore, its enterprise-grade security, including ISO certification and compliance with GDPR/CCPA, coupled with a 99.9% uptime guarantee, positions CoSupport AI as a leader in redefining customer service standards for modern enterprises.
Read moreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is iSupport Software and how does it work?
iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.
Read moreSW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is InvGate Service Desk and how does it work?
InvGate Service Desk is an advanced help desk, ITSM and ticketing software that helps companies to deliver exceptional service. The software provides service teams with an advanced ticketing solution that includes ITIL-ready functionalities and workflow automation. With its analytics, InvGate Service Desk provides a clear view of the service desk. Users can customize their dashboards to enable more transparency on the workflows of their service desk and take appropriate action whenever needed. InvGate Service Desk’s ticketing solution makes the work of agents easier. It allows them to focus on what’s important by streamlining work according to priority, urgency and SLA. the software also helps agents avoid bottlenecks by highlighting the actions solvable within a click. InvGate Service Desk makes the work easier with its automation processes. With its visual engine, users can create automated workflows and manage requests they get across the company. The software can be integrated with CMDB through which service teams can get an overview of the hardware and software, along with accurate insights into each incident.
Read moreSW Score Breakdown
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Vivantio and how does it work?
Vivantio is an intuitive IT service management software for IT companies’ service teams. It helps companies to manage their core incident, client, change, problem, and asset management needs with the help of multiple tools. Service teams can create customizable tickets of different types according to their business units. They can route multiple tasks to various teams with their roles and permissions features. Also, Vivantio helps to manage business processes across departments, teams and even customers. It allows companies to view snapshots of important operational data from their home area. Admins can also prioritize work through customizable ticket views, history, service details and its load balancer. Vivantio helps to boost productivity, record key performance metrics accurately and offer an enhanced customer experience using its service automation capabilities. Service teams can streamline approvals and tasks for their standard workflows processes. The software comes with customizable self-service portals and CRM features that help to build more effective customer service relationships.
Read moreSW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TeamHeadquarters and how does it work?
TeamHeadquarters is a comprehensive help desk and project management solution for companies to help them with ticketing, file storing, timesheet reporting, scheduling and problem tracking. The software helps the support team with the required benefits of improving customer satisfaction levels in real-time. It also helps the support team with unlimited ticketing, file management, problem management, time tracking and integrated scheduling functionalities. TeamHeadquarters can be leveraged to manage projects of any size. It includes features like Gantt chart, project planning, portfolio reporting, import/export and resource planning for easy project management. The software allows project managers to assign tasks to their employees and get complete visibility of tasks, operational tickets and existing services. Its resource management feature offers clarity into resource load balancing and project task assignments. With an inbuilt My Team feature, users can generate unlimited teams to complete a particular project. They can also modify and view team sheets and schedules, manage ticket load and print timesheet reports.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Ivanti Neurons for ITSM (Ivanti Service Manager) and how does it work?
Ivanti Neurons for ITSM offers flexible, proactive service management tailored to your business needs. Automate workflows to eliminate manual processes, enhance efficiency, ensure compliance, and improve security. Whether you need an IT helpdesk solution or advanced service management capabilities, Ivanti Neurons scales effortlessly to meet your requirements. Transform the employee experience with modern service delivery, reducing escalations and accelerating resolutions. With no-code drag-and-drop design, teams can easily configure workflows and interfaces, cutting costs while increasing time to value. AI-powered chatbots and service portals enhance user interactions, while automation empowers service owners to design and control workflows without coding, ensuring consistent and high-quality service. Gain complete visibility of hardware and software assets to maximize performance and value while reducing total cost of ownership. Role-based dashboards allow for effective monitoring of service delivery and commitments. With flexible deployment options—cloud, on-premises, or hybrid—and mobile connectivity, Ivanti Neurons ensures seamless service management wherever you are.
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Ivanti Neurons for ITSM (Ivanti Service Manager) Pricing
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is BMC Helix ITSM and how does it work?
BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.
Read moreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Scopedesk and how does it work?
Scopedesk provides ticket management on both sides of the help desk. It provides a powerful key features like Multiple ticket queues, Predefined ticket actions, Full ticket history, Email notifications, and much. It is suitable for all type of business organizations.
SW Score Breakdown
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SunView ChangeGear and how does it work?
SunView ChangeGear is an IT service management software that helps companies to deliver better customer services. The software comes with an intuitive and simple user interface that is easy to manage and navigate. It can be configured with drag and drop editing tools that can also be easily personalised to meet the needs of individual customers. SunView ChangeGear assists service teams and customers to make better decisions quickly using its AI capability. It provides real-time recommendations to increase staff productivity and efficiency. With a seamless workflow automation ability, the software helps service teams to automate their manual and repetitive tasks and manage end-to-end processes in a better way. The software works with IT staff and finds relevant information that helps in providing quick solutions to customers. SunView ChangeGear is easier to personalize and configure according to the needs of users using the powerful workflow processes equipped within.
Read moreSW Score Breakdown
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SolarWinds Service Desk and how does it work?
SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.
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SolarWinds Service Desk Pricing
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is GLPI and how does it work?
GLPI is a leading Service Management solution which offers Helpdesk, CMDB, Asset Management, Project Management on one platform. It provides key features like CMDB, Helpdesk, Financial Management, Project Management, Administration, and Configuration. GLPI can be use from small to very large organizations.
SW Score Breakdown
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TOPdesk and how does it work?
TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.
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