What is Freshservice and how does it work?
Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management capabilities like auto-discovery of new resources, powerful configuration management, enhanced impact analysis, ITIL, Knowledge Management
Read moreWhat is ManageEngine ServiceDesk Plus and how does it work?
ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.
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What is Richdesk and how does it work?
Richdesk is a help desk and asset management software solution that is focussed on helping you improve the support you offer to customers and employees. No clutter. No paid-for bolt-ons. It provides features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history.
Read more88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HESK and how does it work?
In the bustling hub of customer service, HESK help desk software emerges as the go-to solution for thousands of professionals dedicated to resolving customer issues efficiently. With its robust asset management capabilities, insightful reports, and analytics, HESK streamlines the entirety of the support process into one comprehensive workspace. The platform allows teams not only to track and organize customer inquiries but also to anticipate needs and proactively address them through a detailed knowledge base. This proactive approach empowers customers to find quick solutions to common problems, enhancing overall satisfaction. And for queries that require a more personal touch, the system simplifies the process of submitting questions, ensuring that from the moment a support ticket is issued, every customer concern is treated with diligence and care, keeping both customers and support teams in harmonious sync.
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HelpDesk and how does it work?
HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.
Read moreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Sitehelpdesk and how does it work?
Feature rich help desk software solution. Suitable for use by any internal support function that receives enquiries from staff. From a link on your Intranet, this web browser based software provides your company employees with online support, request tracking and self-help even when you are not available. The unique design features will allow you to get up and running within hours of installing.
Read moreSW Score Breakdown
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SysAid and how does it work?
SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance.
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What is Jira Service Desk and how does it work?
Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.
Read moreWhat is iSupport Software and how does it work?
iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.
Read moreWhat is Scopedesk and how does it work?
Scopedesk provides ticket management on both sides of the help desk. It provides a powerful key features like Multiple ticket queues, Predefined ticket actions, Full ticket history, Email notifications, and much. It is suitable for all type of business organizations.
Read moreWhat is Mint Service Desk and how does it work?
Mint Service Desk is a service desk and asset management software for IT companies, enabling them to enhance their customer experience and manage the related assets. The platform hosts a variety of functionalities related to incident management, asset management, service requests, knowledge base, custom forms, advanced SLA etc. Moreover, the software also enables user agents to share knowledge with other agents and help out one another. Mint Service Desk provides a wide range of attributes to create unique forms for the service desk, besides enabling users to collect all the information that analysts need. This platform can be integrated with social media accounts, which facilitates companies to reach maximum customers. Brands can also connect with their customers over live chat for better communication. The advanced API of Mint Service Desk helps companies integrate with third-party platforms, make strong relationships with their customers and boost revenue. The operating company of Mint Service Desk have its branches located across Malaysia, Poland, Mexico, Canada and South Africa.
Read moreWhat is SolarWinds Service Desk and how does it work?
SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.
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What is IBM Control Desk and how does it work?
IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly.
Read moreWhat is Symantec ServiceDesk and how does it work?
Symantec ServiceDesk is a futuristic service desk software that helps companies with automated incident response and quick problem solutions. It provides effective remediation for customer incidents, essentially managed changes and systematic problems. The software can be installed and configured quickly with the help of its wizard-driven user interface. It can be easily integrated with IT Management Suite, enabling users to reduce service interruptions, correct systematic issues, accelerate service restorations and reduce downtime. Symantec ServiceDesk delivers solutions that come with the capabilities of AIOps, DevOps and Business Management in one unified portal. Its Broadcom wireline solutions help users overcome technical challenges present at various levels of network infrastructure. In the case of data centre solutions, users get help in maximizing their uptime and server speed. The software protects digital infrastructure and data from various security threats coming at different levels. Companies get access to appropriate solutions regarding connectivity, performance, scalability and manageability issues that are essential for data-intensive applications running on either web or cloud.
Read moreWhat is GLPI and how does it work?
GLPI is a leading Service Management solution which offers Helpdesk, CMDB, Asset Management, Project Management on one platform. It provides key features like CMDB, Helpdesk, Financial Management, Project Management, Administration, and Configuration. GLPI can be use from small to very large organizations.
Read moreWhat is Micro Focus Service Manager and how does it work?
Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.
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What is Ivanti Service Manager and how does it work?
Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features.
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What is BMC Helix ITSM and how does it work?
BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.
Read moreWhat is EV Service Manager and how does it work?
EV Service Manager is an online IT service management software providing access to a powerful, versatile and easy to manage interface. The platform is compatible with the most complex requirements, besides offering access to a modern way of simplicity, mobility and agility, which enhances productivity by 30% and reduces incurred cost by 50%. Organisations can depend on the particular’s PinkVerified processes to get their IT maturity improved. Also, admins can integrate external portals, third party apps and dashboards within the software to deliver a comprehensive user experience to their IT staff. Included Evie tool offers accurate guidance through smart automation, execution commands, appropriate filters and detailed searches. Further, companies can also depend on the inbuilt graphical designer, robust business tools, 400+ out of the box wizards and tax schedulers to get complex processes streamlined into automated actions. Detailed reports made available by EV Service Manager helps with trend monitoring and easy decision making. Other essential features include asset lifecycle management, SSAE-18 audited processes, out of the box API connectors and a plethora of smart tools helping out with asset, demand, capacity, service catalogue and availability monitoring.
Read moreWhat is HappyFox Assist AI and how does it work?
Assist AI brings the power of AI and Conversational Ticketing to your IT Support, HR, and Ops channels on Slack and Microsoft Teams. Empower your employees with self-service, reduce ticket volume, increase agent productivity and employee engagement.
Read moreWhat is Vorex and how does it work?
Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions.
Read moreWhat is Web+Center and how does it work?
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases. There are a lot of help desk vendors providing similar products today. The Internet Software Sciences help desk offering is unique in that it offers a high return on investment by providing you with a solution that you can grow with while customizing it into a very efficient help desk for minimal cost. We can offer this longer-term offering by providing you with 100% of the source code that is designed to be customized to include your specific business functions.
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