ALVAO Service Desk Alternatives and Competitors

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases. There are a lot of help desk vendors providing similar products today. The Internet Software Sciences help desk offering is unique in that it offers a high return on investment by providing you with a solution that you can grow with while customizing it into a very efficient help desk for minimal cost. We can offer this longer-term offering by providing you with 100% of the source code that is designed to be customized to include your specific business functions.

Service Creatio is a comprehensive service management platform that enables companies to accelerate their service delivery processes. The platform enhances customer experience with the best solutions to meet the demand of individual customers. It provides a variety of relevant information that is required to know everything about customers and helps to collaborate with them at every touchpoint present in the service cycle. Service Creatio brings all communication channels in one place for a seamless customer experience. Users can personalize their communication channels and connect with customers through messengers, phone, email or self-service portals. Moreover, Service Creatio’s inbuilt tools help companies in improving the efficiency levels of their contact centre. With its intelligent tools and low-code capabilities, the platform facilitates all contact centre processes. It can also manage complex ITSM processes by applying the best methods of the ITIL framework. Companies get to boost their service efficiency through a process-centric UX and incorporate intelligence to simplify routing and case classification.

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.

atSpoke, now acquired by Okta is an identity platform that enables you to take your customer and employee creativity to the next level with industry-leading identity and access management services. It makes registration and login for your apps as simple as possible, all while protecting and empowering your partners, workers, and contractors. With the Okta Integration Network, you can securely embrace and automate any technology from cloud to ground. It offers secure cloud single sign-on, ideally suited to security, IT, and user purposes. With Okta, you get access controls for servers that are as flexible as your multi-cloud system and all of your devices, groups, and users can be found in one place. With Okta’s powerful user authentication, you can create safe, seamless consumer experiences. It provides secure and intelligent access to satisfy your employees and consumers. You can manage, store, and collect user profile data at scale, and remove the friction from your connections with vendors, partners, and customers. Additionally, with easy-to-implement automation, you can manage provisioning like a pro using Okta.

Alemba Service Manager can help departments such as HR and Facilities deliver better services and user experiences to their customers. And it is trusted by a large number of Enterprise-scale organizations across the globe. Alemba Service Manager offers an advanced integration platform, which allows you to link together your IT management tools and systems.

Centreon being a business-aware monitoring solution assures global visibility of complex IT workflows, ranging from the cloud to the edge. The software offers full clarity of the IT infrastructure powered by regular updates, eliminating blind spots. It facilitates appropriate cohesion between objectives related to business growths and IT operations, promoting excellence in business performances. Top-down views, business-oriented service mapping etc are some of the essential metrics covered by the portal. Also, Centreon is compatible with AIOPs besides being future-ready, scalable, flexible and open. Cockpit views featured by the software, let users educate their stakeholders on the performances showcased by the in-house IT team along with their overall impact on the business. Additionally, detailed reports enables enterprises to make informed decisions before opting for long-term commitments or budget plannings. It offers a dedicated plugin packs catalogue comprising platforms like Microsoft Active Directory, Adder AIM SNMP, AEF ACM, Aerohive etc.

From response to resolution, our chat-based support puts the 'help' back in helpdesk. We understand that your end users don't just need answers, they need answers on demand. That's why we guarantee that you'll hear back from one of our IT experts within 10 minutes every single time. With a team that manages network, application, and device-level security, breaches are a thing of the past. We provide best-practice recommendations and security management that keeps your data protected.

Incident IQ is a service management platform designed for K-12 schools that helps them with asset management, facilities maintenance solutions, help ticketing and more. The platform includes various features that help users easily manage their multiple business processes. iiQ Assets, the platform provides schools with the technology to deploy, collect, manage and audit their assets. iiQ Ticketing comes with enterprise-class tools that are specially built for schools through which they can easily route, submit and work tickets easily. The software also includes simple help submission for students and teachers, detailed analytics for administrators and powerful workflows for the support teams. With Incident IQ, IT teams get information-rich tickets by default, without conducting rigorous searches for them. This helps to automatically populate requests along with the relevant data. Users can integrate asset data into the platform to enable support teams to receive richer help requests. The platform also helps leaders by providing them with insights into the educational technology’s performance.

HaloITSM software is a platform used to meet the needs of your business. The software offers tools to manage incidents and meet SLAs to automate your workflows. The white label portal used to create an extension of your brand. Collaborate with teams to track, plan and raise tickets from knowledge base articles. Measure the performance of projects via simple dashboard. It integrates with Office 365, Active Directory, and more. Medium, Large companies make use of the software.

TechExcel provides an extremely versatile and customizable service desk ticketing system. Implement ITIL and other IT processes using ServiceWise, the premier service tickets software. It has smart features like Ticketing, Workflow, Events & Tasks, Self service and much more. It is suitable for all size of organizations.

Back software is a platform used to optimize the employee experience with policies, processes, and communication. Collaborate with your team in a unified workspace with prioritize tasks and track requests across teams. Monitor the document workflows and generate reports to track service levels with trends. Small, Medium companies make use of the software.

Organize and automate all of your employee requests on one intuitive platform. It Manage the conversations at scale, Help employees to help themselves, and Automate the employee journeys. It provides seamless integrations with popular tools like BambooHR, Confluence, Google Chat, Jira and much more.

Empower the IT organization with Motadata ServiceOps – the AI-enabled platform designed to help swiftly adapt and excel in an environment that demands agility across all facets of the business. Motadata ServiceOps adheres to ITIL standards, enhancing IT Service Management (ITSM) with advanced AI and ML capabilities. This innovation not only optimizes service delivery but also promotes an efficient self-service culture. When users create requests or report incidents, they receive smart suggestions from a well-curated knowledge base, speeding up resolution and fostering autonomy. Deep integrations within the Service Desk empower the team to seamlessly manage the lifecycle of both Standard Applications and Hardware Assets. The platform features both agent and agentless options for automatic asset discovery, ensuring nothing slips through the cracks. With a robust Configuration Item (CI) database, the management of IT and non-IT assets becomes more accurate and less cumbersome. Patch management is made effortless with the ability to automate vulnerability scans and the deployment of patches from a centralized interface, where thorough patch testing and approval protocols guarantee that only stable and secure updates reach to endpoints. In the pursuit of compliance, Motadata ServiceOps provides out-of-the-box system configurations designed to keep in line with industry standards and regulations. Transform the organization's IT service delivery with Motadata ServiceOps – where sophistication meets simplicity.

ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner, Pink Elephant (Innovation of the Year), and Forrester (NOW Tech ESM 2021). The ChangeGear solution provides comprehensive service and support solutions for IT operations to meet the needs of analysts and end users. Known for their strength in change management, ChangeGear is popular in industries with heavy compliance regulations.

Hipporello is a service desk tool for Trello users that connects their customers and employees to other departmental teams, such as Support, IT, and Business. The tool works by creating Trello cards through online forms and inbound emails. Such forms function as a link between Hipporella’s service desk and the user’s Trello board. Users can then receive reach outs from their customers and can directly respond to them over Trello. Hipporello is aimed to make backend operations of service requests easier for Trello users. The forms directly relay the data to Trello boards by creating cards for each service request. Agents can then manage their correspondences from a centralized hub. This functions as a unified customer service solution where various teams can process requests without leaving the comfort of Trello. Core capabilities include form automation with request handling and automated messages. Hipporello even sends email notifications for agent/customer replies or pre-defined triggers and helps in tracking users. This includes monitoring behavioral and background data of users such as country, browser, OS, open & click metrics, and more.

Vivantio is an intuitive IT service management software for IT companies’ service teams. It helps companies to manage their core incident, client, change, problem, and asset management needs with the help of multiple tools. Service teams can create customizable tickets of different types according to their business units. They can route multiple tasks to various teams with their roles and permissions features. Also, Vivantio helps to manage business processes across departments, teams and even customers. It allows companies to view snapshots of important operational data from their home area. Admins can also prioritize work through customizable ticket views, history, service details and its load balancer. Vivantio helps to boost productivity, record key performance metrics accurately and offer an enhanced customer experience using its service automation capabilities. Service teams can streamline approvals and tasks for their standard workflows processes. The software comes with customizable self-service portals and CRM features that help to build more effective customer service relationships.

Suptask is the new way of working with tickets where the conversations on Slack are turned in to a full blown ticketing system, without leaving Slack. We are enabling companies to shift-left, remove barriers between teams and decrease their response time by optimizing the time-to-resolution

iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. Medium to large businesses that need the ability to automate complex business processes.

SunView ChangeGear is an IT service management software that helps companies to deliver better customer services. The software comes with an intuitive and simple user interface that is easy to manage and navigate. It can be configured with drag and drop editing tools that can also be easily personalised to meet the needs of individual customers. SunView ChangeGear assists service teams and customers to make better decisions quickly using its AI capability. It provides real-time recommendations to increase staff productivity and efficiency. With a seamless workflow automation ability, the software helps service teams to automate their manual and repetitive tasks and manage end-to-end processes in a better way. The software works with IT staff and finds relevant information that helps in providing quick solutions to customers. SunView ChangeGear is easier to personalize and configure according to the needs of users using the powerful workflow processes equipped within.

ServicePRO is an advanced service desk and request management software that helps companies to manage their daily tasks and the entire workforce. The software allows businesses in automating a host of processes related to incoming emails and service level agreements monitoring along with custom status notifications requests or sending processes to all stakeholders. Its service catalogue is designed with custom templates and forms that help to complete those requests easily. Users can highlight top services and allow customers to choose the service that they want. Companies can customize ServicePRO based on their business and processes needs. It also comes with an interactive form designer, enabling users to generate dynamic forms easily for every process besides capturing correct information. ServicePRO helps to manage assigned requests to the entire team from a single place. Companies can set notifications and alerts to keep their supporting reps and customers up-to-date in real-time. Lastly, an AI-powered virtual assistant, called James, works alongside the team and responds to customers’ questions automatically.