SunView ChangeGear

About SunView ChangeGear

SunView ChangeGear is an IT service management software that helps companies to deliver better customer services. The software comes with an intuitive and simple user interface that is easy to manage and navigate. It can be configured with drag and drop editing tools that can also be easily personalised to meet the needs of individual customers. SunView ChangeGear assists service teams and customers to make better decisions quickly using its AI capability. It provides real-time recommendations to increase staff productivity and efficiency. With a seamless workflow automation ability, the software helps service teams to automate their manual and repetitive tasks and manage end-to-end processes in a better way. The software works with IT staff and finds relevant information that helps in providing quick solutions to customers. SunView ChangeGear is easier to personalize and configure according to the needs of users using the powerful workflow processes equipped within.

Screenshots & Videos

Pricing

Free Trial Not Available
SunView ChangeGear Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

SunView ChangeGear Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

ChangeGear Change Manager Custom

Features:

Change Management
Release Management
Configuration Management (CMDB): Option
Persona-Based Dashboard
Personalized Workspace
Dynamic Forms and Fields
User Center
Intelligent Search: SQL Search
Standard Reporting
Self-Service Portal
Email Conversation Management
Announcement Calendar
Asset Management: CMDB Option
Business Policy Automation
SLA Management
Template Management
Approval Routing
Email Approvals
Notifications & Alerts
Task Management
Email Ticket Creation
VIP Ticketing
Global View Management
Workflow Automation
Automated Network Discovery: CMDB Option
Configuration Auditing: CMDB Option
Business Service Mapping: CMDB Option
Multi-modal Change Processes (ITIL, DevOps, Business, and more)
CAB Meeting Management
Forward Schedule of Change
Change Log Tracking
Pre-Authorizations
Change KPIs and Reports
Microsoft .NET 4.6 Architecture
Directory Services Authentication: Microsoft AD, LDAP, ADFS, SAML 2.0
Role and Team Security
Web Services SDK
REST API
Global Label Editing
Forms Designer
Visual Workflow Editor
Customizable Self-Service Portal
User Defined Fields and Forms
Configuration Collector Framework: CMDB Option

ChangeGear Service Desk Custom

Features

Incident Management
Problem Management
Change Management
Release Management
Knowledge Base Management
Service Request Management
Configuration Management (CMDB): Option
Persona-Based Dashboard
Personalized Workspace
Dynamic Forms and Fields
User Center
Intelligent Search: ElasticSearch
Standard Reporting
Self-Service Portal
Email Conversation Management
Announcement Calendar
User Satisfaction Survey
User Sentiment Capture
Survey Management
Asset Management: CMDB Option
Business Policy Automation
SLA Management
Template Management
Approval Routing
Email Approvals
Notifications & Alerts
Task Management
Email Ticket Creation
VIP Ticketing
Workflow Automation
Automated Network Discovery: CMDB Option
Configuration Auditing: CMDB Option
Business Service Mapping: CMDB Option
Multi-modal Change Processes (ITIL, DevOps, Business, and more): Option
CAB Meeting Management: Option
Forward Schedule of Change: Option
Change Log Tracking: Option
Pre-Authorizations: Option
Change KPIs and Reports: Option
Multiple Organizations: Option
SLA / Workday Management: Option
SmartHub Interface: Option
Microsoft .NET 4.6 Architecture
Directory Services Authentication: Microsoft AD, LDAP, ADFS, SAML 2.0
Role and Team Security
Web Services SDK
REST API
Global Label Editing
Forms Designer
Visual Workflow Editor
Customizable Self-Service Portal
User Defined Fields and Forms
Configuration Collector Framework: CMDB Option
Multi-lingual Client: Option
Custom Process Modules: Option

ChangeGear Service Manager Custom

Features

Incident Management
Problem Management
Change Management
Release Management
Knowledge Base Management
Service Catalog
Service Request Management
Configuration Management (CMDB)
Persona-Based Dashboard
Personalized Workspace
Dynamic Forms and Fields
User Center
Intelligent Search: ElasticSearch
Standard Reporting
Self-Service Portal
Email Conversation Management
Announcement Calendar
User Satisfaction Survey
User Sentiment Capture
Survey Management
Asset Management
Business Policy Automation
SLA Management
Template Management
Approval Routing
Email Approvals
Notifications & Alerts
Task Management
Email Ticket Creation
VIP Ticketing
Global View Management
Workflow Automation
Automated Network Discovery
Configuration Auditing
Business Service Mapping
Multi-modal Change Processes (ITIL, DevOps, Business, and more)
CAB Meeting Management
Forward Schedule of Change
Change Log Tracking
Pre-Authorizations
Change KPIs and Reports
Multiple Organizations
SLA / Workday Management
SmartHub Interface
SunView Machine Learning Engine
Field Completion Guidance
Resolution Suggestions
Smart Request Responses
Intelligent Assignments
Chatbot
Effort Estimates
User Sentiment & Sentiment Trends
Microsoft .NET 4.6 Architecture
Directory Services Authentication: Microsoft AD, LDAP, ADFS, SAML 2.0
Role and Team Security
Web Services SDK
REST API
Global Label Editing
Forms Designer
Visual Workflow Editor
Customizable Self-Service Portal
User Defined Fields and Forms
Configuration Collector Framework
Multi-lingual Client: Option
Custom Process Modules: Option

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 04/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SunView ChangeGear Pricing.