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About Approved Bulk Actions for Jira Service Management

Clara AI Deep Dive with Clara AI

Approved Bulk Actions is a Jira Service Management application built on Atlassian Forge. A Jira administrator saves a bulk change once (which service spaces it covers, which requests it matches, what it changes and who may run it) and agents run it from their own queue with a preview, a dry run and an audit. Every run stays inside the Jira permissions of the person running it, so agents no longer need Jira's global Bulk change permission. Runs are processed in the background in batches and can be stopped; each run records who ran it, when, the search it used and the outcome of every request, and administrators can export any run as CSV. The app runs entirely on Atlassian Forge, with no external network calls. Independent app by Atesen Software.

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Pricing

Platforms Supported

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Organization Types Supported

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API Support

Modes of Support

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Approved Bulk Actions for Jira Service Management Features

Service Desk Features

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the assets and equipment
Approved Bulk Actions for Jira Service Management Pricing

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Approved Bulk Actions for Jira Service Management FAQs

What is Approved Bulk Actions for Jira Service Management used for?

Approved Bulk Actions for Jira Service Management is Service Desk Software. Approved Bulk Actions for Jira Service Management offers the following functionalities:

  • Request Management
  • Prioritization
  • Reporting (Analytics)
  • Incident Management
  • Ticket Management

Learn more about Approved Bulk Actions for Jira Service Management features.

What are the top alternatives for Approved Bulk Actions for Jira Service Management?

Approved Bulk Actions for Jira Service Management Contact

Vendor Details

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Contact Details

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https://marketplace.atlassian.com/apps/1612378440/approved-bulk-actions-for-jira-service-management

Social Media Handles

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FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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