Home/Call Center Software/uContact
Updated on: May 25, 2020
What is uContact ?
uContact - Call Center Software : SaaSworthy.com
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

uContact

A Simple All-in-one Contact Center Solution
(6 Ratings) Write Review

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software.

uContact Features Show All Features

uContact Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Montevideo, Uruguay / +1 305 7042135
Deployment SaaS/Web/Cloud Mobile - Android Installed - Windows Installed - Mac Category Call Center Software

uContact Pricing

Pricing ModelSubscription
Classic (Cloud)
$50 /User/Month

Features

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite
Omni (Cloud)
$60 /User/Month

Features

  • Include features of Classic plan, plus
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Click to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance
Play (Cloud)
$60 /User/Month

Features

  • Includes features of Classic plan, plus
  • Gamification
  • Customizable games
  • Objectives by agent, group and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries
Full (Cloud)
$70 /User/Month

Features

  • Includes feature of Play plan, plus

Classic (On-Premise)
$40 /User/Month

Features

  • Includes features of Classic (Cloud) plan
Omni (On-Premise)
$50 /User/Month

Features

  • Includes features of Omni (Cloud) plan
Play (On-Premise)
$50 /User/Month

Features

  • Includes features of Play (Cloud) plan
Full (On-Premise)
$60 /User/Month

Features

  • Includes features of Full (Cloud) plan
Screenshot of the Vendor Pricing Page
uContact Pricing
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Disclaimer: The pricing details were last updated on 23/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

uContact FAQs

uContact is Call Center Software. uContact offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about uContact features.

The pricing for uContact starts at $40.00 per user per month. uContact has 8 different plans:

  • Classic (On-Premise) at $40.00 per user per month.
  • Classic (Cloud) at $50.00 per user per month.
  • Omni (On-Premise) at $50.00 per user per month.
  • Play (On-Premise) at $50.00 per user per month.
  • Omni (Cloud) at $60.00 per user per month.
  • Play (Cloud) at $60.00 per user per month.
  • Full (On-Premise) at $60.00 per user per month.
  • Full (Cloud) at $70.00 per user per month.

No, uContact does not offer a free plan.

Learn more about uContact pricing.

Yes, uContact provides API.

Ask the Community View Community

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uContact Reviews

OVERALL RATING
5
Based on 6 Rating(s)
Rating Distribution
  • 6
  • 0
  • 0
  • 0
  • 0
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Source : g2crowd.com
(Reviewed on 14 June 2018)
"Amazingly complete product, great Price, and the best service. "

What do you like best?

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs several channels (Chat, E-mail, telephone and eventually social media also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.

I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

What do you dislike?

N/A

Recommendations to others considering the product:

Make sure you know exactly what you need and dont switch too much, this is mainly because it can be greatly tailored from the beggining, although the service is really quick you will save time.

What problems are you solving with the product? What benefits have you realized?

Customer service, tech support, and billing issues. It’s very easy to contact us and handle several interactions at the same time.

...more
Juan Carlos MSource : g2crowd.com
(Reviewed on 14 June 2018)
"Amazingly complete product, great Price, and the best service. "

What do you like best?

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.

I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

What do you dislike?

N/A

Recommendations to others considering the product:

Make sure you know exactly what you need and dont switch too much, this is mainly because it can be greatly tailored from the beggining, although the service is really quick you will save time.

What problems are you solving with the product? What benefits have you realized?

Customer service, tech support, and billing issues. It’s very easy to contact us and handle several interactions at the same time.

...more
Source : g2crowd.com
(Reviewed on 15 May 2018)
" Efficiency"

What do you like best?

Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance.

What do you dislike?

N/A

What problems are you solving with the product? What benefits have you realized?

We have a concrete and positive vision in the reports offered by the tool. And so we managed to shorten our service time.

...more
Administrator in Hospital & Health CareSource : g2crowd.com
(Reviewed on 15 May 2018)
" Efficiency"

What do you like best?

Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance.

What do you dislike?

N/A

What problems are you solving with the product? What benefits have you realized?

We have a concrete and positive vision in the reports offered by the tool. And so we managed to shorten our service time.

...more
Source : g2crowd.com
(Reviewed on 26 April 2018)
"Great tool for collections agencies"

What do you like best?

Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best.

uContact is prepared to manage a massive amounts of call volume, with good quality and quick response.

Different strategies helps you keep the abandon rate low and the calls flow running properly. It allows us to pull recorded calls for audit and quality control. Their measurements features for quality control are great and easy to use.

What do you dislike?

We have no complaint of the solution, the company always provided us with the solution to the issues raised

Recommendations to others considering the product:

uContact is a very user friendly platform. The team is constantly improving it and evolving on their customer needs with regular releases.

What problems are you solving with the product? What benefits have you realized?

We increase the dialing performance using the different type of dialers of uContact.

...more
Jimena MSource : g2crowd.com
(Reviewed on 26 April 2018)
"Great tool for collections agencies"

What do you like best?

Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best.

uContact is prepared to manage a massive amounts of call volume, with good quality and quick response.

Different strategies helps you keep the abandon rate low and the calls flow running properly. It allows us to pull recorded calls for audit and quality control. Their measurements features for quality control are great and easy to use.

What do you dislike?

We have no complaint of the solution, the company always provided us with the solution to the issues raised

Recommendations to others considering the product:

uContact is a very user friendly platform. The team is constantly improving it and evolving on their customer needs with regular releases.

What problems are you solving with the product? What benefits have you realized?

We increase the dialing performance using the different type of dialers of uContact.

...more

Videos on uContact

uContact Experience: Beautiful Contact Center Solutions
uContact Experience: Beautiful Contact Center Solutions