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About uContact

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%
  • Reviews
    74%
  • Momentum
    61%
  • Popularity
    72%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

uContact Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

uContact Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 23/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about uContact Pricing.

uContact Alternatives

View All uContact Alternatives

uContact Reviews

User Rating

4.9/5 (Based on 55 Ratings)

Ratings Distribution

  • Excellent

    78.2%
  • Very Good

    14.5%
  • Average

    3.6%
  • Poor

    3.6%
  • Terrible

    0%

Do You Use uContact?

Write a Review

UContact User Reviews

Videos on uContact

uContact FAQs

What is uContact used for?

uContact is Call Center Software. uContact offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about uContact features.

What are the top alternatives for uContact?

Does uContact provide API?

Yes, uContact provides API.

uContact Contact

Vendor Details

Montevideo, Uruguay

Contact Details

+1 305 7042135

https://integraccs.com/

Social Media Handles

Grid Report for uContact

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