uContact

About uContact

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $40.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

80%
Momentum

61%
Popularity

72%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

uContact Features

Show Feature Explanation

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

uContact Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Classic (Cloud) $50.00 $50.00 per user / month

Features

ACD
Inbound, Outbound, Blended
Dialers: Preview,Progressive,Power & Predictive
IVR
Sophisticated PBX
Coaching, Whispering & Barge in
Real time monitoring
CRM Lite

Omni (Cloud) $60.00 $60.00 per user / month

Features

Include features of Classic plan, plus
Unified Inbox
SMS
Web Chat: with audio and video call
Web Click to Call
Web Call Back
Email
Multichannel recording
Live Assistance

Play (Cloud) $60.00 $60.00 per user / month

Features

Includes features of Classic plan, plus
Gamification
Customizable games
Objectives by agent, group and area
Customizable measures and objectives
Badges
Daily game
Rankings
Dynamic queries

Full (Cloud) $70.00 $70.00 per user / month

Features

Includes feature of Play plan, plus

Classic (On-Premise) $40.00 $40.00 per user / month

Features

Includes features of Classic (Cloud) plan

Omni (On-Premise) $50.00 $50.00 per user / month

Features

Includes features of Omni (Cloud) plan

Play (On-Premise) $50.00 $50.00 per user / month

Features

Includes features of Play (Cloud) plan

Full (On-Premise) $60.00 $60.00 per user / month

Features

Includes features of Full (Cloud) plan

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 23/07/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about uContact Pricing