Reflys: Omnichannel Chat Automation & Shared Inbox Platform

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About Reflys: Omnichannel Chat Automation & Shared Inbox Platform

Deep Dive with Clara AI

Reflys is a modern chat marketing and automation platform designed to help businesses turn conversations into conversions across all major social channels—including WhatsApp, Instagram, Facebook Messenger, and TikTok. With Reflys, businesses can automate customer interactions, capture leads, and manage conversations from a single dashboard. Whether you're running WhatsApp campaigns, automating Instagram DMs, handling Facebook Messenger inquiries, or engaging audiences on TikTok, Reflys enables real-time, personalized communication at scale. Powered by AI, Reflys allows brands to create intelligent chat flows that respond instantly, understand user intent, and guide customers toward the right products or services. Its intuitive drag-and-drop builder makes it easy to set up automated replies, conversation triggers, lead qualification flows, and support systems—without any technical expertise. Beyond automation, Reflys includes built-in CRM capabilities, helping teams track conversations, manage leads, and optimize customer journeys across multiple channels. Features like comment-to-DM automation, story and message replies, and centralized inbox management ensure that no opportunity is missed. Reflys also supports growth-focused marketing with integrations for email, SMS, and paid advertising. Businesses can run click-to-WhatsApp campaigns, add chat widgets to their websites, and use referral links to amplify engagement and conversions. What sets Reflys apart is its ability to combine automation with personalization. Instead of generic responses, businesses can create meaningful, context-aware interactions that feel natural and drive better results. In short, Reflys is more than just a chatbot—it’s a complete social media automation and customer engagement platform built to help businesses scale conversations, nurture leads, and maximize ROI.

Screenshots & Videos

Reflys integrations syncing messaging and marketing apps

Reflys live chat, automation and broadcasts view

Reflys all-in-one live chat and customer support inbox

Pricing

Free Trial Available
Starts at $9.00.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep)

Reflys: Omnichannel Chat Automation & Shared Inbox Platform Features

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Live Chat Features

Persistent Chat

Creating a subject-based group conversation that persists over time

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Marketing Automation Features

Lead Nurturing

Timely following up with your leads in order to convert them into a prospective customer.

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Website Visitor Tracking

This feature allows you to analyze and understand the behavior of your website visitors.

Landing Pages

Enables you to create an attractive platform where your subscribers will be directed to upon clicking on a link in the email

Email Drip Campaigns

An email drip campaign helps you automatically send a series of emails at regular intervals.

Channel Management

It is the process that assists businesses to develop various marketing strategies and techniques in order to reach out to the potential customer base as much as possible.

Campaign Segmentation

A feature that helps to acquire more leads by evaluating anonymous website visitors along with their buying needs, preferences, and loyalty.

Analytics (ROI Tracking)

ROI (Return on Investment) evaluates the profitability of your expenditure on a marketing program and identifies the most effective campaigns to drive revenue.

Multivariate Testing

Allows testing different variations of multiple webpage elements to find the best one among them

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Chatbots Features

Chatbot

Transfers/Routing

Query Suggestions

Pre-Configured Bot

Language Detection

For Sales/Marketing

Code-free Development

Automated Responses

Augmented Analytics

AI/Machine Learning

Natural Language Processing

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Lead Capture

Provides webhooks and integrations to capture lead information

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Influencer Marketing Platforms Features

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Payment & Contract Management

Content Collaboration & Approval

Performance Tracking & ROI Measurement

Audience Analytics & Insights

Influencer Discovery & Search

Reporting & Analytics

Influencer Relationship Management

CRM-like profiles for long-term influencer tracking

SaaS Spend Management Features

SaaS Automation

Facilitates process automation surrounding SaaS administration

Usage Monitoring

Enables admins to monitor and control SaaS tool usage, preventing unauthorized access and detecting suspicious activity or misuse.

Spend Optimization

Allows to identify and control redundant and unnecessary costs and transactions.

Spend Forecasting

Helps to measure future spending on SaaS tools based on contracts.

Spend Tracking

Ability to effortlessly track and map spending across departments using all tools.

SaaS Utilization Tracking

Allows to keep track of the number of licenses in use and their usage

Peer Benchmarking

Enables comparison of software products, costs, sentiment, and usage with those of peer companies.

Policy Enforcement

Allows administrators to establish comprehensive security and data governance policies.

License and Renewal Tracking

Helps to track all contracts, software licenses, and service agreements to operate effectively.

Application Catalog

Businesses have the option to select from a variety of applications for subscription, tracking, and management

Recommendation Engine

Analyzes available data using machine learning algorithms to make the most relevant suggestions the user might be interested in

Onboarding Tools

Comes with built-in onboarding tools for new user adoption

Contract Management

Helps in automating, streamlining and enhancing every vital aspect of a contract

Dashboard

A digital insight of reports and other workings on a single screen

Access Control

Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role

Reflys: Omnichannel Chat Automation & Shared Inbox Platform Pricing

Free Trial

Available

Credit Card Required to Get Started

Pricing Options

Premium Plans ( Subscription )

MONTHLY YEARLY

Pro $9.00 $12.00 per month

Up to 1,000 contacts
Unlimited growth tools & keywords
All channels + SMS & Email automation
Email & SMS list growth from DMs
Basic AI builder + email support

Start Free Trial

Business $44.25 $59.00 per month

Smart AI
WhatsApp & Messenger broadcasts
UGC tracking (250) & 25 live automations
100 tags, fields & canned messages
Up to 5 team seats + priority support

Start Free Trial

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