Home/Live Chat Software/ProProfs Chat
Updated on: December 10, 2019
What is ProProfs Chat ?
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ProProfs Chat - Live Chat Software : SaaSworthy.com
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ProProfs Chat

Makes the job easy for your chat representatives
(65 Ratings) Write Review

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency.

ProProfs Chat Features Show All Features

ProProfs Chat Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API NA Location / Phone Number Los Angeles, USA/ (855) 776-7763
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

ProProfs Chat Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does ProProfs Chat cost ?
The pricing for ProProfs Chat starts at $9.0 per month. ProProfs Chat has 4 different plans such as - Bronze at $9.0 per month, Silver at $19.0 per month, Gold at $39.0 per month and Enterprise at $199.0 per month. ProProfs Chat also offers a Free Plan with limited features.
MONTHLY YEARLY
Free
Free

Best for startups looking to get started with online chat.

Features

  • Operators : 1
  • Unlimited chats : 100 Chats/Month
  • Web, Mobile and Desktop App
  • Chat history : 1 Month
  • Domains : 1
Bronze
$8 /Month
Billed Yearly

Best for startups looking to get started with a professional support experience & capture leads.

Features

  • Operators : 1
  • Unlimited chats
  • Web, Mobile and Desktop App
  • Chat history : 3 Months
  • Domains : 1
  • Visitor tracking
  • Ticketing
  • Integrations : Basic
  • Customer Support : Chat Support
Silver
$15 /Month
Billed Yearly

Best for small to medium sized companies looking to enhance online chat.

Features

  • Operators : 2
  • Includes the features of Bronze plan, plus
  • Chat history : 6 Months
  • Domains : 2
  • Customize Logos and Colors
  • Ratings and Surveys
  • Greetings and Announcements
  • File Transfer
  • Canned Responses
  • Integrations : Advanvced
  • Customer Support : Phone Support
Gold
$32 /Month
Billed Yearly

Best for established businesses that have support teams & require team reporting.

Features

  • Operators : 3
  • Includes features of Silver plan, plus
  • Chat history : 1 Year
  • Domains : 3
  • Forums and Learner Communities
  • Departments and Groups
  • Supervise Chats
  • Multiple Operators
  • Chat Routing
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots and Cobrowsing
  • Escalations and Transfer
  • Call Back
  • ProProfs Knowledgebase : Professional $360 per Year Value ($39 per Month Value)
  • Integrations : Premium
  • ProProfs Survey Maker : Professional $468 per Year value ($39 per Month Value)
  • Customer Support : Premium Support
Enterprise
$149 /Month
Billed Yearly

Best for large businesses that need multi-team functionality & enterprise-level reporting.

Features

  • Operators : Unlimited
  • Includes features of Gold plan, plus
  • Chat history : Unlimited
  • Domains : Unlimited
  • ProProfs Knowledgebase-Team at $960 per Year Value ($99 per Month Value)
  • Integrations : Enterprise (MS Dynamics, Zendesk)
  • Advanced Customization
  • Supervisor Dashboard
  • ProProfs Survey Maker-Business $1680 per Year Value ($139 per Month Value)
  • Access Reports via API
  • Customization Service
  • Audit and Admin Controls
  • SLA and Custom License
  • Vault
  • Enterprise Reporting
  • Customer Support : Onboarding and Success Manager
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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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ProProfs Chat Reviews

OVERALL RATING
4.1
Based on 65 Rating(s)
Rating Distribution
  • 50
  • 9
  • 2
  • 4
  • 0
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Sylvia SmithSource : trustpilot.com
(Reviewed on 19 October 2019)
I run no business but

I run no business but, yes I am a business consultant and help businesses book profits. One of the major challenges I have seen facing their customer support is handling the huge load of customer queries. A customer support tool comes in handy here. Lately, I came across a help desk ticketing system, namely ProProfs Help Desk, and recommended it to a client. My client finds it to be feature-rich and powerful enough to track issues without losing on any. They can resolve tickets faster using this product. I am happy when my clients are. all thanks to the product.

...more
Larry DenSource : trustpilot.com
(Reviewed on 28 June 2019)
As a corporate trainer in an MNC

As a corporate trainer in an MNC, using the right employee training software is always on top of mymind. Most of the tools I tried in the past took a long time to set up and run, and worse, I couldn’t find all the features that I needed. But Training Maker turns out to be a game-changer for me. I can now deploy training in a short span of time with minimal human resources and still get far better results. It is a tool that never lets anyone down. I can confidently say that it’s now the greatest training tool in my toolbox.

...more
Monika RaiSource : trustpilot.com
(Reviewed on 14 June 2019)
Being a teacher

Being a teacher, it used to be difficult for me to save time since I had to put hours into creating weekly test for my students. But now I’ve resolved this problem with ProProfs Quiz Maker. In this tool, I create tests in minutes and share them directly with my students on their email ids. I do not even require to grade them indiviidually. The software does it for me. It is a great time saver and I recommenfd it to all teachers.

...more
Manvi GargSource : play.google.com
(Reviewed on 18 February 2019)

If you were searching for a live help software mobile app that helps you provide support anytime, anywhere, then proprofs chat is the perfect option. I never thought delighting customers would become less of a hassle. Plus, my agents appreciate how they no longer have to sit at their systems to provide support to customers. They can reach out to them or manage support queues. I haven’t witnessed their app crashing every now and then. So for me it’s perfect!

...more
Manvi GargSource : play.google.com
(Reviewed on 18 February 2019)

If you were searching for a live help software mobile app that helps you provide support anytime, anywhere, then proprofs chat is the perfect option. I never thought delighting customers would become less of a hassle. Plus, my agents appreciate how they no longer have to sit at their systems to provide support to customers. They can reach out to them or manage support queues. I haven’t witnessed their app crashing every now and then. So for me it’s perfect!

...more
Nikz MathurSource : play.google.com
(Reviewed on 14 February 2019)

i really did not expect a mobile app to work this smooth and fast. indeed proprofs chat is the best live chat software app in the market. i appreciate how we can monitor our visitors and provide them personalized support experience based on their behavior at our website. Kudos to the team!!

...more
Ankit sharmaSource : play.google.com
(Reviewed on 14 February 2019)

Great app, love how responsive it is. I also like how chatting with our website visitors in real-time and that to on the go feels like a piece of cake.

...more
Priyaranjan KumarSource : play.google.com
(Reviewed on 13 February 2019)

One mobile app to help you see real-time status of your operators, visitors and allows you to conduct a conversation with customers anytime, anywhere. A lot of our concerns have come to rest after getting this live chat software app onboard. My operators like how easy it is to initiate a chat and help customers walk through the sales funnel. Must say ProProfs chat has done a fab job with their mobile app.

...more
Vaibhav GuptaSource : play.google.com
(Reviewed on 12 February 2019)

Great live chat app!

...more
A Google UserSource : play.google.com
(Reviewed on 07 February 2019)

I feel proprofs chat became perfect with its mobile app. We can reply instantly no matter where we are. Plus, we don’t feel the need to be at our seats constantly as we get notified in case a new chat gets initiated from a visitor. And, we too can initiate a chat with a site visitor if they’ve been on a page for long. But I still feel it can do better if desktop features too get added to the mobile app.

...more
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Videos on ProProfs Chat Youtube Official Channel

ProProfs Chat Screenshots

ProProfs Chat Demo - Live2Support
ProProfs Chat screenshot
ProProfs Chat screenshot
ProProfs Chat Demo - Live2Support
ProProfs Chat Demo - Live2Support
ProProfs Chat screenshot
ProProfs Chat screenshot

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