Home/Live Chat Software/ProProfs Chat
Updated on: November 13, 2018
ProProfs Chat Overview
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ProProfs Chat
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ProProfs Chat

Makes the job easy for your chat representatives
★★★★★
★★★★★
(77 Ratings) Write Review

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency.

ProProfs Chat Features

ProProfs Chat Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API NA Contact Los Angeles, USA/ (855) 776-7763
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

ProProfs Chat Pricing

Pricing ModelFree Trial , Freemium , Subscription
Silver
$15 /Month

$15 Per Month Paid Annually and $19 Per Month Paid Monthly.

Best for small to medium sized companies looking to enhance online chat.

  • Operators : 2
  • Unlimited chats
  • Web, Mobile and Desktop App
  • Chat history : 6 Months
  • 2 Domains
  • Includes the features of Bronze Package Plans Plus
  • Customize Logos and Colors
  • Ratings and Surveys
  • Greetings
  • File Transfer
  • Canned Responses
  • Integrations : Advanvced
  • Customer Support : Phone Support

Gold
$32 /Month

$32 Per Month Paid Annually and $39 Per Month Paid Monthly.

Best for established businesses that have support teams and require team reporting.

  • Operators:3
  • Unlimited chats
  • Web, Mobile and Desktop App
  • Chat history- 1 Year
  • Domains:3
  • Includes all the Features of Silver Package Plan Plus
  • Forums and Learner Communities
  • Departments and Groups
  • Supervise Chats
  • Multiple Operators
  • Chat Routing
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots and Cobrowsing
  • Escalations and Transfer
  • Call Back
  • ProProfs Knowledgebase : Professional $29/Year value($39/Month Value)
  • Integrations : Premium
  • ProProfs Survey Maker : Professional $468/Year value($39/Month Value)
  • Customer Support : Premium Support
Enterprise
$149 /Month

$149 Per Month Paid Annually and $199 Per Month Paid Monthly.

Best for large businesses that need multi-team functionality and enterprise-level reporting.

  • Unlimited Operators
  • Web, Mobile and Desktop App
  • Unlimited Chat history
  • Unlimited Domains
  • Includes all the Features of Gold Plan Plus
  • ProProfs Knowledgebase-Team at $79/Year value ($99/Month Value)
  • Integrations : Enterprise MS Dynamics, Zendesk
  • Advanced Customization
  • Supervisor Dashboard
  • ProProfs Survey Maker-Business $1680/Year value ($139/Month Value)
  • Access Reports via API
  • Customization Service
  • Audit and Admin Controls
  • SLA and Custom License
  • Vault
  • Enterprise Reporting
  • Customer Support : Onboarding and Success Manager
Bronze
$8 /Month

$8 Per Month Paid Annually and $9 Per Month Paid Monthly.

Best for startups looking to get started with online chat.

  • 1 Operators
  • Unlimited chats
  • Web, Mobile and Desktop App
  • Chat history : 3 Months
  • 1 Domains
  • Visitor tracking
  • Ticketing
  • Integrations : Basic
  • Customer Support : Chat Support
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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ProProfs Chat Reviews

OVERALL RATING
4.6
Based on 77 Rating(s)
Rating Distribution
  • 72
  • 3
  • 1
  • 1
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 September 2018)
"Great Online Chat Software at Pocket-Friendly Price Range"

What do you like best?

For me it’s got to be the insightful reports I get for all my support agents.

What do you dislike?

Nothing yet that hampers the experience for my agents or website visitors.

Recommendations to others considering the product

Great product and the price is pretty cheap for the amount of features and settings they have to offer. Would definitely recommend it to all.

What business problems are you solving with the product? What benefits have you realized?

Getting more leads if anything. We’ve seen a hike in our sales number. Definitely something we all look forward to.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 31 August 2018)
"Improving Customer Experience Isn’t a Hassle Anymore"

What do you like best?

For me it’s got to be the ability to answer customer queries in real-time and keeping them engaged with our services. This ability helps us capture more leads and boost our sales. So have to give it to ProProfs for developing a product that helps us reach our audience better.

What do you dislike?

Haven’t come across any troubles with the product or a specific aspect to dislike. So all in all it is good to work along with this product and provide a better customer service.

What business problems are you solving with the product? What benefits have you realized?

We’ve been able to understand where do we lack in terms of services and help our agents receive training accordingly to improve our services hassle-free.

...more
Anonymous ReviewerSource : financesonline.com
★★★★★
★★★★★
(Reviewed on 30 August 2018)
Best software for communication in real-time

PROS & CONS

What are the best aspects of this product?

Integrations are what making this chat software a go-to option for us.

What aspects are problematic or could work better?

As of now there aren’t specific problem areas in the software. However, I would recommend the team to work on the speed of the software.

What features/services would you like to see in future versions of this product?

Operator should be able to add product or service tag to the chat transcript to search them accordingly in the CRM while chatting with the user.

What specific problems in your company were solved by this product?

We were finally able to capture more leads and see better conversion rate. In short, we saw more sales!

Are you a current user of this product?

No

...more
Jeral UrielSource : getapp.com
★★★★★
★★★★★
(Reviewed on 30 July 2018)
Keeping a track made easy

Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.

Pros
Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.

Cons
It will be good if video chat could also be introduced. Will be more helpful for videos chat for business

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 21 July 2018)
"Excellent Real-Time Support Provider"

What do you like best?

The ability to provide real-time support to all my website visitors and existing customers is what my support agents and I like the best.

What do you dislike?

I don’t know if this was a bug or not. But for a few days we weren’t able to track the correct data on our support reps through the software. Except, we spoke to the team and it got resolved. So as such there isn’t a feature that we dislike so far.

Recommendations to others considering the product

If you are searching for a customer support tool that helps you answer queries instantly, then ProProfs Chat is your go to option.

What business problems are you solving with the product? What benefits have you realized?

What most of my employees complained about is not receiving support in real-time. But that got resolved once our company got the product. We finally are able to take up queries and complaints constantly. And still improve as a brand to the liking of our customers.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 18 July 2018)
"Great Pocket-Friendly Chat Software"

What do you like best?

Really appreciate that this cost-effective live chat software comes with various integration options and helps our organization to track the performance of every chat operator.

What do you dislike?

The speed seems to be a problem with the software that sometimes delays our response time.

Recommendations to others considering the product

If you are looking for a pocket-friendly option that helps you chat with your customers in real-time and helps you assess the performance of the support agents, then this is the tool for you.

What business problems are you solving with the product? What benefits have you realized?

Earlier we were using a live chat software however it wasn’t as pocket-friendly as this one. What’s more, we finally understood which operator is able to provide a delightful customer experience to our visitors. Also, the real-time support to our customers is turning a boon for our brand reputation.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 July 2018)
"Cost Effective Chat Solution"

What do you like best?

Helps to create brand value. Be it starting a chat on your website or be it canned responses; the entire process of customer support is quick.

What do you dislike?

Chatbots looks quite lucrative. Maybe you can try to bring it on board in the next version.

What business problems are you solving with the product? What benefits have you realized?

One of the cost-effective solution which helps to generate business with some amazing features.

...more
Richard P.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 July 2018)
Good software for lead generation for us

Pros: Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language.

Cons: It would be really nice if you work towards changing the notification sound. It is a bit creepy. ...

Overall: Great exploration for our business, getting quality leads, easy to communicate and many more

...more
Chandan SinghSource : getapp.com
★★★★★
★★★★★
(Reviewed on 09 July 2018)
Rating only

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

...more
Jason GrillsSource : getapp.com
★★★★★
★★★★★
(Reviewed on 06 July 2018)
Rating only

Rating breakdown

Ease of use
Features

Likelihood to recommend: 2/10

...more
Read All Reviews

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Videos on ProProfs Chat Youtube Official Channel

ProProfs Chat Screenshots

ProProfs Chat Demo - Live2Support
ProProfs Chat screenshot
ProProfs Chat screenshot
ProProfs Chat Demo - Live2Support
ProProfs Chat Demo - Live2Support
ProProfs Chat screenshot
ProProfs Chat screenshot

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