ProProfs Chat Pricing, Reviews and Features (April 2024)

About ProProfs Chat

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $10.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

96%
Reviews

78%
Momentum

74%
Popularity

83%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

ProProfs Chat Awards

# 15 Highly Rated Live Chat Software
Q3 2021

# 19 Most Popular Software Live Chat Software
Q3 2021

ProProfs Chat Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

ProProfs Chat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

ESSENTIALS $10.00 $15.00 per user / month

Features

Operator: 1
Unlimited Chats
Departments & Groups: 3
Domains: 1
Web, Mobile & Desktop App
Chat History: 1 Year
Visitor Tracking
Ticketing
Ratings & Surveys
Canned Responses: Basic
Reports: Basic
Customize Logos and Colors
White Label: Addon
Customer Support: Premium Support

All plan Features

Canned Responses
Chat Transcripts
Real-Time Chat
Real-Time Visitor Monitoring
Chat Window Customization
Multiple Chat Sessions
Operator/Visitor Typing Status
Chat Window Templates
Custom Chat Image

PREMIUM $15.00 $20.00 per user / month

Features

Operator: 1
Unlimited Chats - Unlimited
Departments & Groups: Unlimited
Domains: 3
Web, Mobile & Desktop App
Chat History: Unlimited
Visitor Tracking
Ticketing
Ratings & Surveys
File Transfer
Inactivity Timeout
Greetings & Announcements
Canned Responses: Advanced
Supervise Chats
Chat Routing
Reports: Advanced
Customize Logos and Colors
Multiple Languages
Escalations & Transfer
Call Back
Advanced Customization
Supervisor Dashboard
Audit & Admin Controls
White Label: Addon
Integrations: Basic
Customer Support: Premium Support

All Plans Include

Canned Responses
Chat Transcripts
Real-Time Chat
Real-Time Visitor Monitoring
Chat Window Customization
Multiple Chat Sessions
Operator/Visitor Typing Status
Chat Window Templates
Custom Chat Image

ENTERPRISE Custom

Features

Unlimited Chats
Departments & Groups: Unlimited
Domains: Unlimited
Web, Mobile & Desktop App
Chat History: Unlimited
Visitor Tracking
Ticketing
Ratings & Surveys
File Transfer
Inactivity Timeout
Greetings & Announcements
Canned Responses: Advanced
ProProfs Help Desk: Custom
ProProfs Knowledge Base & FAQs: Custom
ProProfs Survey maker: Custom
Supervise Chats
Chat Routing
Reports: Advanced
Customize Logos and Colors
Multiple Languages
Escalations & Transfer
Call Back
Advanced Customization
Supervisor Dashboard
Audit & Admin Controls
API & Single sign-On
White Label: Addon
Custom License, Enterprise Security & Ownership
Vault
Integrations: Advanced + Custom Integrations
Customer Support: Onboarding & Success Manager

All Plans Include

Canned Responses
Chat Transcripts
Real-Time Chat
Real-Time Visitor Monitoring
Chat Window Customization
Multiple Chat Sessions
Operator/Visitor Typing Status
Chat Window Templates
Custom Chat Image

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ProProfs Chat Pricing.

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ProProfs Chat Reviews

User Rating

4.7/5 (Based on 196 Ratings)

Ratings Distribution

Excellent
74%
Very Good
18.9%
Average
5.6%
Poor
1.5%
Terrible
0%

Do You Use ProProfs Chat?

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Review Summary

ProProfs Chat, a customer support and live chat solution, receives mixed reviews from users. While some users praise its ease of use, affordability, and robust features like chatbots and analytics, others criticize its occasional technical glitches, limited customization options, and lack of advanced features found in competitors. Some users also express concerns about the quality of customer support, particularly the slow response times. Overall, users find ProProfs Chat to be a decent option for small businesses and startups seeking a budget-friendly live chat solution but may not be suitable for enterprises or those requiring advanced functionality.