Home/Live Chat Software/ProProfs Chat
Updated on: May 17, 2022

What is ProProfs Chat ?

Official Website
ProProfs Chat - Live Chat Software
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ProProfs Chat

Makes the job easy for your chat representatives
(50 Ratings) Write Review

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency.

ProProfs Chat Awards

ProProfs Chat Features Show All Features

ProProfs Chat Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Santa Monica, California / +1 855-776-7763
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

ProProfs Chat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
ESSENTIALS
$10 /User/Month
Billed Yearly

Features

  • Operator: 1
  • Unlimited Chats
  • Departments & Groups: 3
  • Domains: 1
  • Web, Mobile & Desktop App
  • Chat History: 1 Year
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • Canned Responses: Basic
  • Reports: Basic
  • Customize Logos and Colors
  • White Label: Addon
  • Customer Support: Premium Support

All plan Features

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
PREMIUM
$15 /User/Month
Billed Yearly

Features

  • Operator: 1
  • Unlimited Chats - Unlimited
  • Departments & Groups: Unlimited
  • Domains: 3
  • Web, Mobile & Desktop App
  • Chat History: Unlimited
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • File Transfer
  • Inactivity Timeout
  • Greetings & Announcements
  • Canned Responses: Advanced
  • Supervise Chats
  • Chat Routing
  • Reports: Advanced
  • Customize Logos and Colors
  • Multiple Languages
  • Escalations & Transfer
  • Call Back
  • Advanced Customization
  • Supervisor Dashboard
  • Audit & Admin Controls
  • White Label: Addon
  • Integrations: Basic
  • Customer Support: Premium Support

All Plans Include

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
ENTERPRISE
Custom

Features

  • Unlimited Chats
  • Departments & Groups: Unlimited
  • Domains: Unlimited
  • Web, Mobile & Desktop App
  • Chat History: Unlimited
  • Visitor Tracking
  • Ticketing
  • Ratings & Surveys
  • File Transfer
  • Inactivity Timeout
  • Greetings & Announcements
  • Canned Responses: Advanced
  • ProProfs Help Desk: Custom
  • ProProfs Knowledge Base & FAQs: Custom
  • ProProfs Survey maker: Custom
  • Supervise Chats
  • Chat Routing
  • Reports: Advanced
  • Customize Logos and Colors
  • Multiple Languages
  • Escalations & Transfer
  • Call Back
  • Advanced Customization
  • Supervisor Dashboard
  • Audit & Admin Controls
  • API & Single sign-On
  • White Label: Addon
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Integrations: Advanced + Custom Integrations
  • Customer Support: Onboarding & Success Manager

All Plans Include

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image
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Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ProProfs Chat pricing.

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ProProfs Chat Reviews

OVERALL RATING
4.5
Based on 50 Rating(s)
Rating Distribution
  • 70 %
  • 22 %
  • 10 %
  • 2 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on ProProfs Chat

ProProfs | Here's Why We HATE 'Customer Satisfaction'
ProProfs | Here's Why We HATE 'Customer Satisfaction'
How to Add Live Chat to Your Shopify Store

ProProfs Chat FAQs

ProProfs Chat is Live Chat Software. ProProfs Chat offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about ProProfs Chat features.

Yes, ProProfs Chat provides API.

Customers

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com