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About ProProfs Chat

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency.

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Screenshots & Videos

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Video Thumbnail


SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

ProProfs Chat Awards

ProProfs Chat Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message


Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents


Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone
ProProfs Chat Pricing

Free Trial


Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans


Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ProProfs Chat Pricing.

ProProfs Chat Alternatives

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ProProfs Chat Reviews

User Rating

4.7/5 (Based on 196 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


User Sentiments

Cost-Effective Solution, Real-Time Visitor Monitoring, Easy to Use Interface, Extensive Integrations

Technical Issues, Slow Software Speed, Poor Online Help Availability, Limited UI Customizations

Do You Use ProProfs Chat?

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Review Summary

ProProfs Chat, a customer support and live chat solution, receives mixed reviews from users. While some users praise its ease of use, affordability, and robust features like chatbots and analytics, others criticize its occasional technical glitches, limited customization options, and lack of advanced features found in competitors. Some users also express concerns about the quality of customer support, particularly the slow response times. Overall, users find ProProfs Chat to be a decent option for small businesses and startups seeking a budget-friendly live chat solution but may not be suitable for enterprises or those requiring advanced functionality.


  • Easy to set up and use.
  • Offers customization options.
  • Supports multiple communication channels.


  • Limited features compared to other platforms.
  • Can be challenging to manage large volumes of chats.

ProProfs Chat Reviews

AI-Generated from the text of User Reviews

Videos on ProProfs Chat

ProProfs Chat FAQs

What is ProProfs Chat used for?

ProProfs Chat is Live Chat Software. ProProfs Chat offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about ProProfs Chat features.

What are the top alternatives for ProProfs Chat?

Does ProProfs Chat provide API?

Yes, ProProfs Chat provides API.

ProProfs Chat Contact

Vendor Details

Santa Monica, California

Contact Details

+1 855-776-7763

Social Media Handles

Grid Report for ProProfs Chat



ProProfs Chat Integrations


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