Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | NA | Contact | Los Angeles, USA/ (855) 776-7763 |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
For me it’s got to be the insightful reports I get for all my support agents.
Nothing yet that hampers the experience for my agents or website visitors.
Great product and the price is pretty cheap for the amount of features and settings they have to offer. Would definitely recommend it to all.
Getting more leads if anything. We’ve seen a hike in our sales number. Definitely something we all look forward to.
For me it’s got to be the ability to answer customer queries in real-time and keeping them engaged with our services. This ability helps us capture more leads and boost our sales. So have to give it to ProProfs for developing a product that helps us reach our audience better.
Haven’t come across any troubles with the product or a specific aspect to dislike. So all in all it is good to work along with this product and provide a better customer service.
We’ve been able to understand where do we lack in terms of services and help our agents receive training accordingly to improve our services hassle-free.
What are the best aspects of this product?
Integrations are what making this chat software a go-to option for us.
What aspects are problematic or could work better?
As of now there aren’t specific problem areas in the software. However, I would recommend the team to work on the speed of the software.
What features/services would you like to see in future versions of this product?
Operator should be able to add product or service tag to the chat transcript to search them accordingly in the CRM while chatting with the user.
What specific problems in your company were solved by this product?
We were finally able to capture more leads and see better conversion rate. In short, we saw more sales!
Are you a current user of this product?
No
Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.
Pros
Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.
Cons
It will be good if video chat could also be introduced. Will be more helpful for videos chat for business
Rating breakdown
Likelihood to recommend: 8/10
The ability to provide real-time support to all my website visitors and existing customers is what my support agents and I like the best.
I don’t know if this was a bug or not. But for a few days we weren’t able to track the correct data on our support reps through the software. Except, we spoke to the team and it got resolved. So as such there isn’t a feature that we dislike so far.
If you are searching for a customer support tool that helps you answer queries instantly, then ProProfs Chat is your go to option.
What most of my employees complained about is not receiving support in real-time. But that got resolved once our company got the product. We finally are able to take up queries and complaints constantly. And still improve as a brand to the liking of our customers.
Really appreciate that this cost-effective live chat software comes with various integration options and helps our organization to track the performance of every chat operator.
The speed seems to be a problem with the software that sometimes delays our response time.
If you are looking for a pocket-friendly option that helps you chat with your customers in real-time and helps you assess the performance of the support agents, then this is the tool for you.
Earlier we were using a live chat software however it wasn’t as pocket-friendly as this one. What’s more, we finally understood which operator is able to provide a delightful customer experience to our visitors. Also, the real-time support to our customers is turning a boon for our brand reputation.
Helps to create brand value. Be it starting a chat on your website or be it canned responses; the entire process of customer support is quick.
Chatbots looks quite lucrative. Maybe you can try to bring it on board in the next version.
One of the cost-effective solution which helps to generate business with some amazing features.
Pros: Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language.
Cons: It would be really nice if you work towards changing the notification sound. It is a bit creepy. ...
Overall: Great exploration for our business, getting quality leads, easy to communicate and many more
Rating breakdown
Likelihood to recommend: 10/10
Rating breakdown
Likelihood to recommend: 2/10
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