ProProfs Chat Pricing, Reviews and Features (June 2023)

ProProfs Chat Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Video ChatMake conversations more personal with video calling between your agents and your visitors
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

ProProfs Chat Technical details

Support

24/7 (Live rep) Business Hours Online

Customer Type

Freelancers Large Enterprises Medium Business Small Business

API

Location / Phone Number

Santa Monica, California / +1 855-776-7763

Deployment

SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac

Official Website

https://www.proprofs.com/chat/

Category

Live Chat Software

ProProfs Chat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

MONTHLY YEARLY

ESSENTIALS

$10 /User/Month Billed Yearly

Features

Operator: 1
Unlimited Chats
Departments & Groups: 3
Domains: 1
Web, Mobile & Desktop App
Chat History: 1 Year
Visitor Tracking
Ticketing
Ratings & Surveys
Canned Responses: Basic
Reports: Basic
Customize Logos and Colors
White Label: Addon
Customer Support: Premium Support

All plan Features

Canned Responses
Chat Transcripts
Real-Time Chat
Real-Time Visitor Monitoring
Chat Window Customization
Multiple Chat Sessions
Operator/Visitor Typing Status
Chat Window Templates
Custom Chat Image

PREMIUM

$15 /User/Month Billed Yearly

Features

Operator: 1
Unlimited Chats - Unlimited
Departments & Groups: Unlimited
Domains: 3
Web, Mobile & Desktop App
Chat History: Unlimited
Visitor Tracking
Ticketing
Ratings & Surveys
File Transfer
Inactivity Timeout
Greetings & Announcements
Canned Responses: Advanced
Supervise Chats
Chat Routing
Reports: Advanced
Customize Logos and Colors
Multiple Languages
Escalations & Transfer
Call Back
Advanced Customization
Supervisor Dashboard
Audit & Admin Controls
White Label: Addon
Integrations: Basic
Customer Support: Premium Support

All Plans Include

Canned Responses
Chat Transcripts
Real-Time Chat
Real-Time Visitor Monitoring
Chat Window Customization
Multiple Chat Sessions
Operator/Visitor Typing Status
Chat Window Templates
Custom Chat Image

ENTERPRISE

Custom

Features

Unlimited Chats
Departments & Groups: Unlimited
Domains: Unlimited
Web, Mobile & Desktop App
Chat History: Unlimited
Visitor Tracking
Ticketing
Ratings & Surveys
File Transfer
Inactivity Timeout
Greetings & Announcements
Canned Responses: Advanced
ProProfs Help Desk: Custom
ProProfs Knowledge Base & FAQs: Custom
ProProfs Survey maker: Custom
Supervise Chats
Chat Routing
Reports: Advanced
Customize Logos and Colors
Multiple Languages
Escalations & Transfer
Call Back
Advanced Customization
Supervisor Dashboard
Audit & Admin Controls
API & Single sign-On
White Label: Addon
Custom License, Enterprise Security & Ownership
Vault
Integrations: Advanced + Custom Integrations
Customer Support: Onboarding & Success Manager

All Plans Include

Canned Responses
Chat Transcripts
Real-Time Chat
Real-Time Visitor Monitoring
Chat Window Customization
Multiple Chat Sessions
Operator/Visitor Typing Status
Chat Window Templates
Custom Chat Image

Screenshot of the Vendor Pricing Page

View Full Screen

Disclaimer: The pricing details were last updated on 25/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ProProfs Chat Alternatives ProProfs Chat Alternatives

Sponsored

(6172 RATINGS) Freshchat Freshdesk Messaging helps businesses deploy custom chatbots in minutes, increase website and in-app... read more Visit Website

(2166 RATINGS) LiveChat LiveChat is one of the most widely used live chat software catering its services to over 23,000... read more Start Free Trial ProProfs Chat vs LiveChat

(3566 RATINGS) Intercom Intercom is a sales, marketing, and support solution that aims to help you connect with more... read more Start Free Trial ProProfs Chat vs Intercom

(160 RATINGS) Crisp A live chat software embedded with tools and features to help you convert your visitors into... read more Start Free Trial ProProfs Chat vs Crisp

(360 RATINGS) tawk.to tawk.to is an intuitive live chat software that helps businesses to connect with their customers... read more Start Free Trial ProProfs Chat vs tawk.to

(196 RATINGS) JivoChat JivoChat is specifically built for E-commerce companies to serve as an effective business... read more Start Free Trial ProProfs Chat vs JivoChat

(719 RATINGS) Olark Olark is a live chat software developed to connect the users to the right customers with automated... read more Start Free Trial ProProfs Chat vs Olark

(83 RATINGS) Provide Support Provide Support allows its users to add live chat on their websites and provide instant support to... read more Start Free Trial ProProfs Chat vs Provide Support

(159 RATINGS) SnapEngage SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive... read more Start Free Trial ProProfs Chat vs SnapEngage

(405 RATINGS) Helpshift Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help... read more Start Free Trial ProProfs Chat vs Helpshift

(130 RATINGS) Comm100 Live Chat Comm100 life chat software is a digital customer engagement solution that helps brands organize... read more Start Free Trial ProProfs Chat vs Comm100 Live Chat

ProProfs Chat Reviews