Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade chat templates leave a lasting impression on your visitors. ProProfs Chat also allows you to understand the behaviour of your visitors by tracking and monitoring them on a real-time basis. You can also monitor your real time conversations as well as track the performance of your operators and offer them feedback in order to improve their efficiency.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Santa Monica, California / +1 855-776-7763 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 09/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
ProProfs Chat is Live Chat Software. ProProfs Chat offers the following functionalities:
Learn more about ProProfs Chat features.
Yes, ProProfs Chat provides API.
PROS & CONS
What are the best aspects of this product?
My operators don’t have to leave their seats to collaborate over a returning customer. And now during work from home they don’t have to spend hours on doing the same as the tool helps us collaborate through features like operator to operator chat.
What aspects are problematic or could work better?
I don’t find anything problematic with the live chat software yet. It’s pretty smooth and easy to use.
What features/services would you like to see in future versions of this product?
I think I like the product as it is so far. In case I do have a suggestion then I’d update my review.
What specific problems in your company were solved by this product?
We’ve saved time on internal team collaboration with this tool. And in case you want a live chat that helps you do the same, then this would be my recommendation to you.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
It is quite fast and helps me respond faster to visitors on site easily. Even visitors say that we are quite prompt and respond to their questions faster.
What aspects are problematic or could work better?
I haven’t faced problems yet with the use of this software since it has been less than 6 months
What features/services would you like to see in future versions of this product?
So far I’ve felt the product is great. However, there should be a report section that helps us understand how our announcements and greetings are performing or their click-through-rate.
What specific problems in your company were solved by this product?
We can reach our visitors and resolve their doubts that leads to more trust building towards our brand.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
It has a responsive mobile app that works really smoothly and has all the features of the web app. I would highly recommend this to those who are looking for a perfect concoction between responsive and feature-rich app.
What aspects are problematic or could work better?
So far, it’s been okay. Haven’t really encountered a problem with the product functionality as such.
What features/services would you like to see in future versions of this product?
If it is possible, then I’d like to see a bot along with the live chat functionality to create a better support process.
What specific problems in your company were solved by this product?
My operators don’t feel as if they had to sit the entire time at their laptops or take them wherever they have work to keep up with the support requests.
Are you a current user of this product?
No
What do you like best?
We’ve been using their forever free plan after our 15-days trial came to an end. Hats off to ProProfs Chat, they offer amazing features and smooth interface for the price they offer. However, we do not require too many features.
We just wanted a tool that helps us answer incoming questions from our customer base easily. That’s exactly what we get to accomplish even with the free plan. Great features and easy-to-use interface that’s free - exactly what we wanted.
Thank you ProProfs!
What do you dislike?So far it is great. Not much to dislike.
What problems are you solving with the product? What benefits have you realized?During the COVID-19 spread, reassuring our customers is very important and to let them know that we’ll be back soon. And that’s exactly why we needed a live chat tool that helps us express ourselves and keep our customers’ concerns at bay. ProProfs lets us do that for free, which is even better.
PROS & CONS
What are the best aspects of this product?
It comes with a forever free plan that helps you at least get started with the support process for your business. And that’s not all, it covers all the essential features that can help a business manage and respond to customer requests efficiently. That’s exactly what worked for us when we started using ProProfs Chat since last November.
What aspects are problematic or could work better?
I feel they could add the announcements feature for the forever free plan too. After switching from free plan to premium plan, my team and I realized how amazing the Announcement feature really is and can bring in a lot of leads for the business.
What features/services would you like to see in future versions of this product?
I feel that so far they are only missing out on the chatbot feature.
What specific problems in your company were solved by this product?
Reduce our support cost easily.
Are you a current user of this product?
No
PROS & CONS
What are the best aspects of this product?
It has to be the instant support that we are able to provide to our customers. The use of this software has helped our agents become more proactive and the customers are happy.
What aspects are problematic or could work better?
As of yet, I haven’t found anything that is problematic with this live chat tool. The speed was an issue before. But their team has worked on it and now it doesn’t seem to hamper the experience of our customers and agents.
What features/services would you like to see in future versions of this product?
Chatbots for sure.
What specific problems in your company were solved by this product?
We were able to reach our customers in no time and this has helped my organization boost loyalty. Our sales have also increased.
Are you a current user of this product?
Yes
PROS & CONS
What are the best aspects of this product?
For my team and I, the setting options and language support turned out to be the best aspects of this product.
What aspects are problematic or could work better?
Definitely the chat window needs to changed. It looks to old fashioned.
What features/services would you like to see in future versions of this product?
No suggestions as of yet.
What specific problems in your company were solved by this product?
Helped us improve support no doubt. Plus, we were also able to monitor customer feedback that has helped us improve our support strategies further.
Are you a current user of this product?
Yes
What do you like best?
Many features actually…. Integrations, settings, report, real time converstaion with visitors and more.
What do you dislike?Its not something to dislike but would be great to see a report section on queued visitors.
What problems are you solving with the product? What benefits have you realized?The sole purpose of getting this tool onboard was to get an insight on how we do as a business. But it has done more than that. Now we know what customers think about us & hw we need to improve in that direction. Plus we stay connected to customer from anywhere thanks to their mobile app.
What do you like best?
Many features actually…. Integrations, settings, report, real time converstaion with visitors and more.
What do you dislike?Its not something to dislike but would be great to see a report section on queued visitors.
What business problems are you solving with the product? What benefits have you realized?The sole purpose of getting this tool onboard was to get an insight on how we do as a business. But it has done more than that. Now we know what customers think about us & hw we need to improve in that direction. Plus we stay connected to customer from anywhere thanks to their mobile app.
What do you like best?
For me it’s got to be the ability to answer customer queries in real-time and keeping them engaged with our services. This ability helps us capture more leads and boost our sales. So have to give it to ProProfs for developing a product that helps us reach our audience better.
What do you dislike?Haven’t come across any troubles with the product or a specific aspect to dislike. So all in all it is good to work along with this product and provide a better customer service.
What business problems are you solving with the product? What benefits have you realized?We’ve been able to understand where do we lack in terms of services and help our agents receive training accordingly to improve our services hassle-free.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
