ManageEngine SupportCenter Plus Pricing: Cost and Pricing plans

ManageEngine SupportCenter Plus Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
71% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 23% offer a Freemium Model Allows users to access basic features at no cost..

Standard Free

Free Up to 5 Support Reps

Features

Account and Contact Management
Request Tracking
Knowledge Base
SLA Management
Tasks
Help Desk Reports
API

Start Free Trial

Professional Custom

Features

Help Desk Management
Customer Portal
Billing Contracts
Product Catalog
Active Directory Integration
Reports and Dashboards
Survey
API

Start Free Trial

Enterprise Custom

Features

Help Desk Management
Customer Portal
Billing Contracts
Product Catalog
Active Directory Integration
Automation bundle
Reports and Dashboards
Survey
Live Chat
API

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ManageEngine SupportCenter Plus FAQs

How much does ManageEngine SupportCenter Plus cost?

ManageEngine SupportCenter Plus offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

Learn more about ManageEngine SupportCenter Plus pricing.

Does ManageEngine SupportCenter Plus offer a free plan?

Yes, ManageEngine SupportCenter Plus offers a free plan.

Learn more about ManageEngine SupportCenter Plus pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare ManageEngine SupportCenter Plus Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
ManageEngine SupportCenter Plus	-	-	-		ManageEngine SupportCenter Plus Pricing
Zoho Desk	7	per month	per user	+	Zoho Desk Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
Web+Center	400	-	-	-	Web+Center Pricing
Jira Service Desk	23.8	per month	per user	+	Jira Service Desk Pricing
Freshdesk	15	per month	-	+	Freshdesk Pricing
ServiceNow Customer Service Management	-	-	-	-	ServiceNow Customer Service Management Pricing
Rhino Support	14.97	per month	-	+	Rhino Support Pricing
DeskXpand	14	per month	per user	+	DeskXpand Pricing

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ManageEngine SupportCenter Plus Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company