Home/Live Chat Software/LiveChat vs Tidio ChatUpdated on: March 29, 2024

Compare LiveChat vs Tidio Chat

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
LiveChat
LiveChat Live Chat Software (1302 Ratings)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
LiveChat

LiveChat

Live Chat Software (1302 Ratings)
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..show more

Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

London, United Kingdom

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Small office / Home office

Features

  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Full-time support team

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Customer service department

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Fortune 500 companies

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • HIPAA Compliance
  • Single Sign-On (SSO)
View Price Page
Free
Free

Free

  • Yearly - 0USD/yr.
  • Monthly - 0USD/mo.
  • 3 operators available
  • (No credit card required)

Included:

  • Send up to
  • 500 emails monthly
  • 100 unique
  • reachable visitors
  • Unlimited chats
  • Desktop & mobile apps
  • Visitors Info
  • 3rd party
  • apps integration
  • JavaScript API
Communicator
$15 /Month

Communicator:

  • Yearly - 12.5 USD/yr.
  • Monthly - 15 USD/mo.
  • Billed per operator
  • (No credit card required)

Included:
All the Free Features

  • Live Typing
  • Viewed Pages
  • Live Visitors List
  • Permissions
  • Notes
  • 1-40 operator
  • seats available
Mailing
$25 /Month

Mailing

  • Yearly - 20.83 USD/yr.
  • Monthly - 25USD/mo.
  • 3 operators available
  • (No credit card required)

Included:
All the Free Features

  • Send up to 40k
  • emails monthly
  • Unlimited contacts
  • No daily sending limits
  • Email templates
  • Email address validation
  • CAN-SPAM and
  • GDPR compliance
  • Contact segmentation
  • Automated campaigns
  • Visual email editor
Chatbots
$39 /Month

Chatbots:

  • Yearly - 32.5USD/yr.
  • Monthly - 39USD/mo.
  • 3 operators available
  • (No credit card required)

Included:
All the Free Features

  • Unlimited unique
  • reachable visitors/mo
  • Unlimited
  • active chatbots
  • Chatbot templates
  • Visual chatbot editor
  • Zapier integration
View Price Page

SCREENSHOTS

LiveChat Screenshots
View 7 screenshot(s)
Tidio Chat Screenshots

INTEGRATIONS

  • WordPress
  • Google Analytics
  • Salesforce
  • ChatBot
  • MailChimp
  • Freshbooks
  • WordPress
  • Wix
  • Shopify
  • MailChimp

ALTERNATIVES

Top alternatives to LiveChat

Tidio Chat
Tidio Chat
Zendesk Talk
Zendesk Talk
Intercom
Intercom
ChatBot
ChatBot
Crisp
Crisp

Top alternatives to Tidio Chat

Zendesk Chat
Zendesk Chat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom