LiveChat Reviews

User Rating

2.4/5 (Based on 79 Ratings)

Rating Distribution

Excellent
27.8%
Very Good
2.5%
Average
5.1%
Poor
8.9%
Terrible
55.7%

User Sentiments

Excellent Customer Support, Ease of Use, Extensive Integrations, Real-time Customer Communication

Mobile App Functionality, Limited Customization Options, Inconsistent Notifications, Pricing for Additional Agents

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Review Summary

LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time.

Pros

Userfriendly interface and intuitive design.
Customizable chat widgets and proactive chat invitations.
Advanced features like chatbots, canned responses, and analytics.
Mobile optimization and seamless integration with popular CRMs.

Cons

Limited free plan and relatively higher pricing for advanced features.
Some users have reported issues with chat history retrieval and occasional technical glitches.
The interface may feel overwhelming for inexperienced users initially.

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Reviews

julita

October 28, 2025 Source: Trustpilot.com

Well deserved 5 starts

We have been using live Chat alongside other apps provided by Text for almost 2 years now, and we couldn't be happier with everything from the customer service to resolutions and frequent updates.

They are dedicated and on top of the game. Great job, guys!

David Edokpayi

October 28, 2025 Source: Trustpilot.com

The app is very easy to use

The app is very easy to use, and the data are always available for use

Ted

March 21, 2025 Source: Trustpilot.com

We've been using LiveChat.com for 2…

We've been using LiveChat.com for 2 years now and it has been absolutely fantastic. The platform is user-friendly, reliable and packed with features that make customer support seamless.

The real-time chat functionality is smooth, with a clean interface that allows our team to respond quickly and efficiently. The automation tools, integrations and detailed analytics have significantly improved our customer interactions and overall CSat.

Customer support from LiveChat.com has also been top-notch. Whenever we’ve had questions, their team has been responsive and helpful. Highly recommend!

Helga van Keulen

March 19, 2025 Source: Trustpilot.com

Horrible service

Issue got fixed

Mega Engnering

February 14, 2025 Source: Trustpilot.com

it is a good app i also use it

Emiliana Reyes

January 7, 2025 Source: Trustpilot.com

my deposit have not been delivered

Date of experience: January 07, 2025

Tony

December 9, 2024 Source: Trustpilot.com

Great innovative product and service

Date of experience: December 09, 2024

Tim B

August 1, 2024 Source: Trustpilot.com

Wonderful Customer Service and Support from a Customer Service and Support company

If there's one thing I had to choose where LiveChat really stands out from other providers I've worked with, it would, hands down, be their customer service. The LiveChat support team isn't staffed with random folks hired onto an account to gather info and pass it on to others who can actually help. The people you talk with are LiveChat employees who understand the ins and outs of their product and how it works. They have a ton of knowledge that helps skyrocket one-touch resolutions, which I greatly appreciate. Since creating our account around 10 months ago, I've spoken with the support team numerous times, and everyone I have ever talked with has been extremely pleasant to work with while trying to solve some issue or another. One thing that always makes me laugh is customer service platform companies who choose to either staff their support team with agents who barely know the product or choose not to even put their product on their own website to support their customers. It becomes obvious that the company is only out to get your subscription fees and doesn't have the end users in mind. LiveChat and its support team have completely refreshed my view of customer service platforms providing a meaningful customer service/support experience.

Tiller

May 5, 2024 Source: Trustpilot.com

The tool is absolutely intuitive and easy to use

We used LiveChat+HelpDesk+ChatBot that definitely improved our communications with the users and help us to address much more issues that we did before. The tool is absolutely intuitive and easy to use. Support is friendly and always helpful. We enjoyed our cooperation with them.

Vikas H

February 6, 2024 Source: G2.com

"The best live chat and ticketing application"

What do you like best about LiveChat?

LiveChat allows you to share links, images, and videos. It can be integrated on your website easily

You can choose your own template which matches your website theme as well. You can add your logo or even the photo of your agent if you wish which appears to be extemely professional. You can set a time after which the chatbox goes offline. So, there are a lot features that you can benefit from.

On the top of everything, it does analysis for you basis demography and pages visited.

What do you dislike about LiveChat?

There is nothing that I don't like about LiveChat.

What problems is LiveChat solving and how is that benefiting you?

The best thing is that it provides ticket support for your chats. A ticket will be generated and you can track it anytime.