Issuetrak Pricing: Cost and Pricing plans

Issuetrak Pricing

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Pricing Options

Premium Plans ( One-time license / Subscription / Quotation Based )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Issuetrak pricing starts at $24.25/month, which is 28% higher than similar services.
71% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 23% offer a Freemium Model Allows users to access basic features at no cost..

MONTHLY YEARLY

Cloud $24.25 $27.00 per user / month

Team

$27 per Agent billed Monthly
$291 per Agent billed Yearly

10 Agents minimum on all Team plans.

Support: Agents + free unlimited users

$79 per Agent billed Monthly
$876 per Agent billed Yearly

3 Agents minimum on all Support plans.

Features

Automatic updates
Enhanced security
Guaranteed uptime
Guaranteed performance
Custom URL (TLS/SSL)
Test site sandbox environment
US / Canada hosting
SOC2 Certified

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On-Premises Others

Subscription

Team: $160 per Agent
Support: $478 per Agent

Perpetual

Team: $212 per Agent billed One-time
Support: $1059 per Agent billed One-time

3 Agents minimum on all Support plans

10 Agents minimum on all Team plans

Features

Perpetual or Annual licenses are available
Control the servers in their environment
Scale the servers hosting Issuetrak to meet the needs
Perform maintenance and upgrades on own schedule
Security and control of the data

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Cloud+ Custom

All the benefits of standard cloud plus full oversight of environment configurations. Want to own a dedicated server? A fully private cloud?

Features

Includes features of Cloud plan, plus
Dedicated Server
Dedicated hosting for private cloud services
Domain and IP restrictions
Choose a data center based on geographic location
Migration assistance
Built to security and compliance needs

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Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 28/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Issuetrak FAQs

How much does Issuetrak cost?

The pricing for Issuetrak starts at $24.25 per user per month. Issuetrak has a single plan:

Cloud at $24.25 per user per month.

Issuetrak also offers a custom plan based on the customer's request.

Learn more about Issuetrak pricing.

Does Issuetrak offer a free plan?

No, Issuetrak does not offer a free plan.

Learn more about Issuetrak pricing.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Compare Issuetrak Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Issuetrak	24.25	per month	per user		Issuetrak Pricing
HelpDesk	29	per month	-	+	HelpDesk Pricing
Jira Service Desk	23.8	per month	per user	+	Jira Service Desk Pricing
Teamwork Desk	9.5	per month	per user	+	Teamwork Desk Pricing
Jira	70.83	per month	-	+	Jira Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing
Jitbit Helpdesk	24.92	per month	-	+	Jitbit Helpdesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
Help Desk Premier	-	-	-	+	Help Desk Premier Pricing
Rhino Support	14.97	per month	-	+	Rhino Support Pricing

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Issuetrak Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Unique Features

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company