Home/Help Desk Software/Issuetrak
Updated on: August 17, 2022
Issuetrak - Help Desk Software
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87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Issuetrak

Official Website Many Issues, One Solution
(72 Ratings) Write Review

What is Issuetrak and how does it work?

Issuetrak, a versatile, configurable and simple-to-use issue tracking software, can streamline business operations by managing complaints, customer support requests, workflow management, help desk tickets and other tasks centrally. The automation system of Issuetrak makes day-to-day operations more organized by defining unique processes and customising management to suit your organisational requirements. The software also comes with in-built report generation, task management and alerts and notification features that let stay on top of all the issues reported by your users or employees and manage them effectively by adding notes. The highly customisable interface of this software facilitates easy integration of Issuetrak in your system.

Issuetrak Awards

Issuetrak Features Show All Features

Issuetrak Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Norfolk, Virginia / +1 866-477-8387
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Help Desk Software

Issuetrak Pricing

Pricing ModelOne-time license , Subscription , Quotation Based
Cloud
$59 /User/Month

billed Yearly

  • Easy and fast setup in a secure environment
  • Automatic, no-stress software updates
  • Expert maintenance included

Features

  • Unlimited Issues
  • Custom Issue Forms
  • Mass Issue Handling
  • Global Issues
  • Issue Auto Assignment
  • Scheduled Issues
  • Substatus Rules
  • Round Robin Issue Assignment
  • Custom Site Theming
  • Site White-Labeling
  • Dedicated Account Managers
  • 24/7 Phone, Email, and Chat Support
On-Premise
$950

per agent, One-Time Payment

  • Issuetrak on your own managed servers
  • Full control over security, connectivity, and data
  • Choose when to update your software
  • Expert support is available if needed

Features

  • Unlimited Issues
  • Custom Issue Forms
  • Mass Issue Handling
  • Global Issues
  • Issue Auto Assignment
  • Scheduled Issues
  • Substatus Rules
  • Round Robin Issue Assignment
  • Custom Site Theming
  • Site White-Labeling
  • Dedicated Account Managers
  • 24/7 Phone, Email, and Chat Support
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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Issuetrak pricing.

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Issuetrak Reviews

OVERALL RATING
4.4
Based on 72 Rating(s)
Rating Distribution
  • 54.2 %
  • 48.6 %
  • 6.9 %
  • 1.4 %
  • 0 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Issuetrak

Issuetrak Overview
Issuetrak Overview
Issuetrak Product Tour
Video Tutorial - Working with Tasks
Video Tutorial - Working With Issues
Video Tutorial - Using the Dashboard

Issuetrak Screenshots

Overview
View Issue
Submit Issue
Dashboard
Settings - Lightbox
Issue Hub
Overview
Overview
View Issue
Submit Issue
Dashboard
Settings - Lightbox
Issue Hub

Issuetrak FAQs

Issuetrak is Help Desk Software. Issuetrak offers the following functionalities:

  • Incident Management
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Issuetrak features.

Yes, Issuetrak provides API.

Customers

Pfizer
Pfizer
Dollar Tree
Dollar Tree
Somero
Somero
Auburn University
Auburn University
Girl Scouts
Girl Scouts
Vigor Industrial
Vigor Industrial
Anderson Power Products
Anderson Power Products
Bellisio Food
Bellisio Food
JoyGlobal
JoyGlobal
NECO
NECO

Issuetrak Integration

98%
Google Analytics
(8928 RATINGS) Web Analytics Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com