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About Vonage Contact Center

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

Screenshots & Videos

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Pricing

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Vonage Contact Center Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Express Custom

The perfect choice for companies getting started with a contact center

Features

  • Salesforce Integration
  • IVR, ACD, Call Routing
  • Click-to-dial
  • Screen-pops
  • Call Recordings
  • Global Voice Assurance
  • Supervisor Portal
  • Real-time dashboards
  • Skills-based Routing

Essentials Custom

A great option for companies focusing on improving agent performance

Features

  • Includes features of Express plan, plus
  • Flexible Outbound CLID
  • Supervisor Monitoring

Select Custom

Our most popular plan provides even more customizations to improve agent and customer experiences

Features

  • Includes features of Essentials plan, plus
  • Dynamic Routing
  • Dialers
  • Statistics API
  • Post-Call Surveys

Premium Custom

The clear choice for companies who want all the bells and whistles across every channel

Features

  • Includes features of Select plan, plus
  • SLA-based Routing
  • Omni-Channel

Screenshots of Vendor Pricing Page

Pricing screenshot

Disclaimer: The pricing details were last updated on 14/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Vonage Contact Center Pricing.

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Vonage Contact Center Reviews

User Rating

4.3/5 (Based on 55 Ratings)

Ratings Distribution

  • Excellent

    50.9%
  • Very Good

    38.2%
  • Average

    5.5%
  • Poor

    3.6%
  • Terrible

    1.8%

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Videos on Vonage Contact Center

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Vonage Contact Center FAQs

What are the top alternatives for Vonage Contact Center?

Here`s a list of the best alternatives for Vonage Contact Center:

Does Vonage Contact Center provide API?

Yes, Vonage Contact Center provides API.

Vonage Contact Center Contact

Vendor Details

Holmdel, New Jersey

Contact Details

+1 844-324-0340

https://www.vonage.com/contact-centers/

Social Media Handles

Not available

Vonage Contact Center Integrations

Microsoft Teams
Microsoft Teams Collaboration Software
Microsoft Dynamics 365 for Sales
Salesforce
Salesforce CRM Software

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