Home/Contact Center Operations Software/Vonage Contact Center
Updated on: December 5, 2021

What is Vonage Contact Center ?

Vonage Contact Center - Contact Center Operations Software

Vonage Contact Center

A Contact Center Software for Business
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Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

Vonage Contact Center Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Holmdel, New Jersey / +1 844-324-0340
Deployment SaaS/Web/Cloud Category Contact Center Operations Software

Vonage Contact Center Pricing

Pricing ModelQuotation Based
Express
Custom

The perfect choice for companies getting started with a contact center

Features

  • Salesforce Integration
  • IVR, ACD, Call Routing
  • Click-to-dial
  • Screen-pops
  • Call Recordings
  • Global Voice Assurance
  • Supervisor Portal
  • Real-time dashboards
  • Skills-based Routing
Essentials
Custom

A great option for companies focusing on improving agent performance

Features

  • Includes features of Express plan, plus
  • Flexible Outbound CLID
  • Supervisor Monitoring
Select
Custom

Our most popular plan provides even more customizations to improve agent and customer experiences

Features

  • Includes features of Essentials plan, plus
  • Dynamic Routing
  • Dialers
  • Statistics API
  • Post-Call Surveys
Premium
Custom

The clear choice for companies who want all the bells and whistles across every channel

Features

  • Includes features of Select plan, plus
  • SLA-based Routing
  • Omni-Channel
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Disclaimer: The pricing details were last updated on 14/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Vonage Contact Center pricing.

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Videos on Vonage Contact Center

Vonage Contact Center overview
Vonage Contact Center overview
Getting started with Vonage Contact Center

Vonage Contact Center FAQs

Yes, Vonage Contact Center provides API.

Vonage Contact Center Integration

92%
Microsoft Teams
(15159 RATINGS) Collaboration Software
90%
Microsoft Dynamics 365 for Sales
(2110 RATINGS) CRM Software
98%
Salesforce
(23690 RATINGS) CRM Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com