Vonage Contact Center

About Vonage Contact Center

Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Vonage Contact Center Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Express Custom

The perfect choice for companies getting started with a contact center

Features

Salesforce Integration
IVR, ACD, Call Routing
Click-to-dial
Screen-pops
Call Recordings
Global Voice Assurance
Supervisor Portal
Real-time dashboards
Skills-based Routing

Essentials Custom

A great option for companies focusing on improving agent performance

Features

Includes features of Express plan, plus
Flexible Outbound CLID
Supervisor Monitoring

Select Custom

Our most popular plan provides even more customizations to improve agent and customer experiences

Features

Includes features of Essentials plan, plus
Dynamic Routing
Dialers
Statistics API
Post-Call Surveys

Premium Custom

The clear choice for companies who want all the bells and whistles across every channel

Features

Includes features of Select plan, plus
SLA-based Routing
Omni-Channel

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Disclaimer: The pricing details were last updated on 14/06/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Vonage Contact Center Reviews

User Rating

4.3/5 (Based on 131 Ratings)

Rating Distribution

Excellent
53.4%
Very Good
32.1%
Average
10.7%
Poor
2.3%
Terrible
1.5%

User Sentiments

Seamless Salesforce Integration, Reliable Call Quality, Customizable Call Routing, Comprehensive Reporting

Outdated Interface, Confusing Admin Portal, Limited VBC Integration, Occasional Technical Issues

Do You Use Vonage Contact Center?

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Review Summary

Users generally view Vonage Contact Center (formerly New Voice Media) as a robust, reliable solution for managing inbound and outbound calls, particularly in conjunction with Salesforce. They praise its ease of use, seamless Salesforce integration, and the ability to customize call flows. However, some users highlight limitations, including a dated user interface, clunky call architecture, and occasional technical issues. While customer support is widely commended, concerns regarding reporting capabilities and slow dialers are also raised. Overall, the platform offers valuable features, but users acknowledge a need for ongoing improvements and a more intuitive user experience.

Pros

VCC integrates seamlessly with Salesforce, simplifying sales processes
Provides robust call routing and management features for various needs
Offers efficient call logging and recording to improve training and performance

Cons

The backend interface can be clunky and difficult to navigate, requiring user training
Call plans can be complex to set up, requiring time and potentially professional services
Some users have complained about call quality and browser compatibility issues

Vonage Contact Center Reviews

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Does Vonage Contact Center provide API?

Yes, Vonage Contact Center provides API.

Vonage Contact Center Contact

Vendor Details

Holmdel, New Jersey

Contact Details

+1 844-324-0340

https://www.vonage.com/contact-centers/

Social Media Handles

Not available

Vonage Contact Center Integrations

Microsoft Teams Collaboration Software

Microsoft Dynamics 365 for Sales CRM Software

Salesforce CRM Software

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

Vonage Contact Center

About Vonage Contact Center

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Vonage Contact Center Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Vonage Contact Center?

Review Summary

Pros

Cons

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