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Showing 181 - 200 of 586 Products

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AscendixRE logo

AscendixRE

CRM for Commercial Real Estate 4.8 Based on 9 Ratings
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What is AscendixRE and how does it work?

AscendixRE is an award-winning customer relationship management (CRM) system designed specifically for commercial real estate brokers. Created by real estate professionals for real estate professionals, AscendixRE puts the power of Commercial Real Estate at users' fingertips with all the features they need for success. AscendixRE on Salesforce® is a total CRM solution that allows brokers to efficiently prospect, automate, track, report and personalize the customer experience. Users can quickly create and manage leads, run targeted marketing campaigns and gain greater insight into their data with powerful reporting capabilities. The intuitive design and effortless navigation of the user interface allows for fast implementation and adoption. With AscendixRE, users can access powerful features such as AI-driven search and property analytics, voice-enabled signature and robotic process automation, automated marketing campaigns, and real-time analytics for improved decision-making. Additionally, the platform provides in-depth asset detail management, customizable contact records, shared team calendars, centralized collaboration portals and more. With AscendixRE, brokers can take their customer relationships to the next level and increase their productivity and efficiency. Get the most out of your Commercial Real Estate CRM with AscendixRE.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 75%
  • Reviews 64%
  • Momentum 62%
  • Popularity 64%

AscendixRE Pricing

  • Free Trial Not Available
  • Starts at $15.00.
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BuddyCRM logo
CRM Software for Sales Professionals 5 Based on 12 Ratings
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What is BuddyCRM and how does it work?

BuddyCRM is a sales management tool built for a sales team of 5 or more reps. It’s an online CRM solution to easily manage existing clients, leads, and prospects’ data. The tool enables sales managers to store all modes of interaction between the company and clients in one place including calls, emails, activities, and attachments. Users can build sales presentations and send out itemized quotes with product pictures and specifications. They can track the performance of their sales team and ROI on their marketing budget while on the go. Also, you can quickly filter contacts to send targeted emails through Pure360, Mailchimp, Redeye, and Flowbird integrations. The strength of this software is that it can be accessed from any browser and it has a strong customer support team. Additionally, there is a mobile app for iOS devices. BuddyCRM even comes with a dedicated CRM manager who oversees all aspects of software management while users manage sales.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 94%
  • Reviews 63%
  • Momentum 66%
  • Popularity 66%

BuddyCRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zenible logo
All-in-one CRM, finance & meeting intelligence platform for solo founders and consultants 5 Based on 9 Ratings
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What is Zenible and how does it work?

Zenible is an all-in-one business management platform that combines CRM, financial operations, scheduling, meeting intelligence, and advisory services in one system. Its CRM helps track leads, manage pipelines, and automate follow-ups. The financial tools support invoicing, expense tracking, and multi-currency payments for clear cash flow visibility. Zenible integrates with Google Calendar, allowing easy meeting booking via its platform or your website. Its Meeting Intelligence feature generates summaries, insights, and actionable feedback from conversations. Through The Boardroom, transcripts are analyzed by expert advisors in sales, communication, and pricing strategies. Additional tools include a proposal generator and content creation features. Zenible integrates with Stripe, Microsoft Teams, Zoom, and Google Calendar for seamless workflows.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 76%
  • Reviews 64%
  • Momentum 60%
  • Popularity 60%

Zenible Pricing

  • Free Trial Not Available
  • Starts at $0.0.
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Indemandly logo

Indemandly

A unique solution for conversion and lead generation Write a Review
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What is Indemandly and how does it work?

indemandly a tool more than Live chat for increasing conversions, and development of your business. The forms include message boxes, calendars, locations, multiple choice questions, payments fields, and more. Manage and respond to customers, template and drag & drop editor available for an automated flow of work. It integrates with Stripe, Stripe, Unsplash, MailChimp, Google/ Outlook calendars, and over 1000+ more apps.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 77%
  • Reviews 60%
  • Momentum 65%
  • Popularity 72%

Indemandly Pricing

  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Toolyt SFA logo

Toolyt SFA

Increased productivity and effectiveness of the business 5 Based on 10 Ratings
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What is Toolyt SFA and how does it work?

Toolyt is an intelligent mobile assistant that enables its users to legitimize their field sales and increase productivity. The software is an all in one quick fix for the sales team of the user. The artificial intelligence-enabled actionable insights provided by the software helps the users to focus on generating more potential customers. One can boost one’s productivity by allowing gamification and leaderboard with the help of several customizable KPIs. Users can enhance their adoption through interactive nuggets, which enables them to record feedback and plan activities accordingly. The software enables its users to stay connected and provide assistance to the team in the field in real-time. Users can generate leads through the recommendation provided by the software while also getting 360-degree hashtags and views. Toolyt allows its users to plan their sales campaigns and optimize the route while generating actionable insights in real-time. The software helps users to create intelligent workflows and manage the business better.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 74%
  • Reviews 63%
  • Momentum 61%
  • Popularity 63%

Toolyt SFA Pricing

  • Free Trial Available
  • Starts at $15.0.
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Apptivo logo
Multi-platform friendly business tool 4.8 Based on 534 Ratings
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What is Apptivo and how does it work?

Apptivo Help Desk software can be run on several platforms like Mac, Window, iOS, Android etc. The software is available as cloud-based one and also in SaaS form. Help desk features included are automated routing, SLA or Contract management, knowledge base management and also ticket management. The tool further includes data level access restrictions and email templates. You can create custom views and edit fields, share sections across apps due to the software being highly customizable. Apptivo Help Desk software facilitates resolving tickets faster and on a consistent basis.You can also set strategies to auto-convert customer emails to tickets to ensure no tickets are missed.

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Apptivo Pricing

  • Free Trial Available
  • Starts at $15.0. Offers Custom plan.

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    71%
  • Momentum
    61%
  • Popularity
    62%

User Sentiment

  • Excellent Customer Support, Highly Customizable
  • Slow Performance, Unintuitive User Interface

location iconFremont, California

location iconLive Since 2009

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Fat Free CRM logo
An Open-Source CRM Software 4.5 Based on 11 Ratings
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What is Fat Free CRM and how does it work?

Fat Free CRM is a Free software Ruby on Rails-based to optimize based experiences. The software offers tools like Campaigns, Contact lists, and opportunity tracking. Collaborate with team to measure the performance of workflows. Marketers, Small and Medium companies make use of the software.

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 72%
  • Reviews 60%
  • Momentum 61%
  • Popularity 64%

Fat Free CRM Pricing

  • Free Trial Not Available
  • Offers Free-forever plan.
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClinchPad logo

ClinchPad

Online sales CRM for small teams 4.9 Based on 7 Ratings
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What is ClinchPad and how does it work?

ClinchPad is a cloud-based sales management software for small businesses and helps in sales pipeline management, contact management, and reporting. In the sales pipeline view, leads are represented by cards and stages by columns. This view, inspired by Kanban boards, allows you to track the entire sales cycle and see where all leads are in the sales pipeline at a glance. Create multiple sales pipelines so that you can track different aspects of your sales process. Filter leads in a sales pipeline by users, products, sources, zones, contacts, or any combination of the above.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 90%
  • Reviews 63%
  • Momentum 66%
  • Popularity 65%

ClinchPad Pricing

  • Free Trial Not Available
  • Starts at $540.0.
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Market Maker logo
Stand apart in the real estate market with Market Maker 4.3 Based on 897 Ratings
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What is Market Maker and how does it work?

Market Maker is a Real Estate leads CRM software helping agents curate and build their presence in the market. With a wide array of intuitive features, Market Maker optimizes real estate businesses effectively, offering prepositioned appointments right to their calenders. Businesses can get leads recommended to them directly from Facebook Ads, Google Ads, Lead Capture Pages, and home search pages. Moreover, the platform also nurtures out individual leads, personalizing them to build out an intuitive authority of the brand. Through advanced marketing techniques, Market Maker attracts customers to real estate business pages via targeted advertisements, video emails, vlogs, blogs, and other custom promotional media services. Furthermore, eligible and ready-to-act leads are automatically placed within the agents' calendars to deliver a seamless appointment schedule. Integration with Google Calendar helps agents directly sync all appointments on one platform and receive instant alerts regarding new ones.

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Market Maker Pricing

  • Free Trial Not Available
  • Offers Custom plan.

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    73%
  • Momentum
    66%
  • Popularity
    65%

User Sentiment

  • Comprehensive Training, Effective Scripts
  • Lead Quality, Inconsistent Lead Flow

location iconFrisco, Texas

location iconLive Since 2017

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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Aurea CRM logo
Manages your customer relationship 4.8 Based on 32 Ratings
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What is Aurea CRM and how does it work?

Aurea CRM (customer relationship management) solution that lets you drive customer engagement tools deep into your sales organization. ACRM gives sales an AWS-powered holistic view of every interaction and every contact with deep analytic insights. The Aurea hybrid cloud deployment model utilizes the best of AWS to deliver improved availability over on-premise deployments, greater scalability, and lower TCO. Aurea’s mobile CRM solutions mean you can access customer information, process orders, and comprehensively manage your accounts wherever and whenever, whether on the road, at a point of sale, or in a meeting. These user-friendly mobile solutions are made for the mobile devices you use every day eg smartphones, tablets, iPads, and laptops. With 6x faster performance than the standard edition, streamlined UX, additional add-ons and integrations, and Platinum Support, it offers a superior platform for growth and innovation. With sales intelligence, sales reps know where to spend their time and how, using predictive analytics to identify deal threats and accelerators. Predictive CRM helps to rapidly identify your most promising prospects, built hyper-targeted segments, and personalize outreach at scale which results in a significant increase in conversion rates on inbound and outbound campaigns.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 72%
  • Reviews 66%
  • Momentum 62%
  • Popularity 62%

Aurea CRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
Schedule a demo Start Free Trial

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Lasso CRM logo
Improve your client conversion ratio and sell more homes 4.6 Based on 32 Ratings
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What is Lasso CRM and how does it work?

Lasso CRM is an intuitive customer relationship management software specially designed for different professionals such as Real Estate Dealers & Developers, Home Builders and New Home Agencies. Lead management feature within the software, helps users with lead capturing processes besides faster response rates. They also get to build deeper relationships with individual prospects and close in more sales. Moreover, an integrated e-marketing module, helps users generate and forward customer-specific emails featuring an improved opening rate. Lasso CRM, with its robust reporting module, enables business owners to get detailed insights into their overall performance, and take effective measures that will improve sales. Moreover, the customer relationship management solution with its powerful API offers seamless integration with external platforms, ERP and web forms, thus saving in a lot of time. Sales personals can leverage the software to build deeper relationships with clients, besides using client-specific rich profiles and notes history to generate more leads.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 90%
  • Reviews 66%
  • Momentum 60%
  • Popularity 63%

Lasso CRM Pricing

  • Free Trial Not Available
  • Offers Custom plan.
Schedule a demo Start Free Trial

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallProof logo

CallProof

Automates Reporting Activities In Real-Time 4.8 Based on 24 Ratings
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What is CallProof and how does it work?

CallProof Mobile CRM is a sophisticated web-based and mobile-capable Customer Relationship Management (CRM) solution with a host of features to organizes all facets of the sales process, from lead tracking to reporting.

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 88%
  • Reviews 66%
  • Momentum 66%
  • Popularity 66%

CallProof Pricing

  • Free Trial Not Available
  • Starts at $10.00.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Upsales CRM logo

Upsales CRM

The CRM for firms with big plans for expansion 4.7 Based on 127 Ratings
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What is Upsales CRM and how does it work?

Upsales CRM is a versatile CRM software platform that enables you to find fresh leads, close more transactions, and expand your client base with ease. It helps you find fresh leads to increase the efficiency of your sales process and grow your revenue. With Upsales’ account growth capabilities, you can uncover untapped potential in your current client base. You can get lead suggestions for all registered firms in the United Kingdom based on your sales history and contact information. You can invest your time on the correct offers and view everything from the pipeline's worth and progress to the likelihood and hazards of a transaction. You can discover upsell chances and get notifications when a consumer is ready to make a larger purchase. The platform allows you to see how many meetings you need to fulfill your sales targets, and make decisions based on data. It improves your prospecting and helps you to locate high-quality leads. Additionally, you can improve the predictability and efficiency of your whole sales process and complete more transactions.

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Upsales CRM Pricing

  • Free Trial Not Available

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    79%
  • Reviews
    65%
  • Momentum
    60%
  • Popularity
    60%

User Sentiment

  • Ease of Use, Organized Interface
  • Occasional System Slowdowns, Limited Customization Options

location iconStockholm, Sweden

location iconLive Since 2003

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

OptifiNow logo

OptifiNow

Sales Platform to Measure ROI 4.7 Based on 7 Ratings
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What is OptifiNow and how does it work?

Are they tired of losing track of their sales leads and contacts? Are they looking for a way to boost their sales productivity and close deals faster? Look no further, because OptifiNow is here to revolutionize the way they measure sales with support. OptifiNow is a cutting-edge software platform designed to help professionals like they manage leads, contacts, and accounts with ease. With just a few clicks, they can access all their important data right from their device, making it convenient for they to stay on top of their game no matter where they are. But what sets OptifiNow apart from other sales software is its powerful collaboration features. Our platform allows they to work seamlessly with their team, sharing leads, prioritizing opportunities, and ultimately closing deals faster and more efficiently. No more wasted time on disorganized spreadsheets or endless email threads with OptifiNow, they can streamline their sales process and take their team's productivity to new heights. While OptifiNow is a game-changer for professionals across various industries, it is especially beneficial for small and medium-sized companies. We understand that every sale counts when you're a smaller business, and that's why we've created a platform that caters to their specific needs, giving they a competitive edge in the market. So why wait? Join the thousands of satisfied users who have seen a significant increase in their sales success with OptifiNow. With its intuitive and user-friendly interface, powerful collaboration tools, and ability to cater to small and medium companies, OptifiNow is the ultimate solution for professionals like you. Say goodbye to scattered data and missed opportunities opt for OptifiNow today and experience the difference it can make for their sales!

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 83%
  • Reviews 64%
  • Momentum 65%
  • Popularity 64%

OptifiNow Pricing

  • Free Trial Not Available
  • Offers Custom plan.
Schedule a demo Start Free Trial

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

RAYNET CRM logo

RAYNET CRM

Form a better relationship with customers 5 Based on 63 Ratings
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What is RAYNET CRM and how does it work?

RAYNET CRM is an online CRM system for properly managing customer data. The software has a search feature that allows you to keep track of new contacts, meetings, documents, crucial emails, complaints, and notes for all of your clients in one location. To automate operations, you can use this program to send emails and prepare a final document for your client. You can keep all of your information in one location. You may have an address book that actually works and allows you to quickly find and add new contacts. And you can use your phone to access it from anywhere. In one spot, you can access all of your customer relationship history, meetings, documents, important emails, complaints, and notes for each client. The functioning of RAYNET CRM is protected by Amazon Web Services, one of the world's largest and most modern IT infrastructures (AWS). Furthermore, unique login and password are required to gain access to the software. You can also choose two-factor authentication, password expiration, and password quality.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 95%
  • Reviews 68%
  • Momentum 65%
  • Popularity 65%

RAYNET CRM Pricing

  • Free Trial Available
  • Starts at $25.0.
Schedule a demo Start Free Trial

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

OroCRM logo
Better Customer Relationships, More Growth 5 Based on 8 Ratings
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What is OroCRM and how does it work?

ORO CRM is a customer relationship management software used to track leads for greater business prospects. Conversion optimization, sales growth, and customer pleasure are all possible with this programme.Segment campaigns based on email marketing conversion and use dashboards to track business performance. It works with Magento's Abandoned Cart module. The programme is designed for small and medium businesses.It has a variety of features such as – Accounts and Contacts Management using which you can monitor and manage all your accounts, client interactions, and information in one location thanks to its comprehensive but user-friendly design. OroCRM also syncs and updates customer profiles, merges accounts, and associates customer information across numerous channels, eliminating the need to deal with duplicate data.One of their most beneficial features is that 360degree view – it allows you to collect information from every client interaction, such as product views, email responses, and support tickets. Everything is also recorded across numerous touchpoints, including online B2B and B2C stores, as well as social media outlets.They provide a real-time dashboard to drive strategic actions by giving insights into business performance and KPIs.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 95%
  • Reviews 64%
  • Momentum 65%
  • Popularity 65%

OroCRM Pricing

  • Free Trial Not Available
  • Offers Free-forever and Custom plan.
Schedule a demo Start Free Trial

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SalesNOW logo

SalesNOW

A Mobile CRM for Needs 4.9 Based on 85 Ratings
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What is SalesNOW and how does it work?

SalesNOW software is a platform used to manage productive sales teams in minutes. The software offers tools to find contacts and accounts with custom fields, advanced searches and filters. Collaborate with team to generate leads for business. It integrates with Outlook, GMail. Marketers, Small and Medium companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 91%
  • Reviews 68%
  • Momentum 62%
  • Popularity 66%

SalesNOW Pricing

  • Free Trial Available
  • Starts at $19.95.
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Black ICE CRM logo

Black ICE CRM

Built Business with CRM Tools 5 Based on 3 Ratings
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What is Black ICE CRM and how does it work?

Black ICE CRM software is a platform used to manage business requirements with modules. The software offers tools to capture and store customer data with relevant information. Manage products, stock levels and services to suppliers or vendors to meet needs. Generate reports via dashboard to measure the business performances. Marketers, Small and Medium companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 79%
  • Reviews 61%
  • Momentum 62%
  • Popularity 62%

Black ICE CRM Pricing

  • Free Trial Available
  • Starts at $35.0. Offers Custom plan.
Schedule a demo Start Free Trial

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Prospect CRM logo
Sell more, in less time, every time 4.6 Based on 328 Ratings
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What is Prospect CRM and how does it work?

Prospect CRM is a comprehensive CRM tool for manufacturers, wholesale & distributors businesses. Prospect Stock-Aware CRM combines the best conventional CRM, including sales pipeline, marketing, and customer Service Management. With the reality of selling B2B products, this tool helps quote, order, inventory management, special pricing, backorders, product information, and even contracts, serial numbers, and asset tracking to ensure your sales and service teams are fully Stock-Aware.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 95%
  • Reviews 71%
  • Momentum 67%
  • Popularity 66%

Prospect CRM Pricing

  • Free Trial Available
  • Starts at $210.0.
Schedule a demo Start Free Trial

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

OneHash CRM logo
Economical SaaS-based CRM solution 4.8 Based on 170 Ratings
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What is OneHash CRM and how does it work?

OneHash CRM is a software-as-a-service (SaaS) CRM and ERP solution that helps you increase sales, enroll clients faster and accomplish more with less. It assists the users in building long-term client connections by simplifying and automating operations and enhancing cooperation and communication among the parties involved. OneHash CRM reduces the expense of human lead assignment by using the power of logical sequencing to allocate leads automatically. It helps in improving pipeline management, and increasing income by combining cutting-edge technology with an aesthetically pleasing UI. It further enables the user in tracking leads and in creating invoices and estimates. You can also increase your audience engagement with better content and manage campaigns with OneHash. Users can additionally manage their contacts along with monitoring their call logging with OneHash. The software can easily be integrated with multiple other websites like Shopify, Slack, and much more. It also supports Android and iOS for better functioning of operations. They offer three pricing plan variations: the Startup plan is free, while the unlimited and ultimate plans are $10 and $25 per user per month respectively.

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OneHash CRM Pricing

  • Free Trial Not Available
  • Starts at $10.0. Offers Free-forever plan.

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    63%
  • Momentum
    60%
  • Popularity
    60%

User Sentiment

  • Comprehensive CRM Functionality, Extensive Integrations
  • Steep Learning Curve, Mobile App Functionality

location iconDelaware

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Pricing Insights for CRM Software

  • The Average Cost of a basic CRM Software plan is $25 per month.

  • 54% of CRM Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 23% offer a Freemium Model Allows users to access basic features at no cost..

List of CRM Software

PRODUCT NAME SW SCORE AGGREGATED RATINGS
AscendixRE AscendixRE 79 4.8
BuddyCRM BuddyCRM 88 5
Zenible Zenible 76 5
Indemandly Indemandly 80 0
Toolyt SFA Toolyt SFA 77 5
Apptivo Apptivo 88 4.8
Fat Free CRM Fat Free CRM 76 4.5
ClinchPad ClinchPad 85 4.9
Market Maker Market Maker 87 4.3
Aurea CRM Aurea CRM 76 4.8

Overview

A (Customer Relationship Management) CRM Software helps businesses to manage their relationship with the customers while also providing various tools and features to convert leads into sales. A CRM software is very effective for any business as it brings a number of sales, marketing, and customer-facing functions at one single screen. It also stores details about your customers to help you in handling them better and, thus, ensuring a healthy relationship with your customers.

CRM Software Buying Guide: A Comprehensive Overview

Customer Relationship Management (CRM) software serves as a centralized hub for customer data, empowering businesses to streamline interactions, enhance customer service, and drive sales growth. However, the abundance of available options can make choosing the right CRM overwhelming. This guide aims to simplify the selection process by outlining essential factors to consider.

Understanding CRM Software

CRM software acts as a comprehensive tool that assists businesses in managing customer information, tracking interactions, and automating various sales and marketing processes. By centralizing customer data, it ensures accessibility across departments such as sales, marketing, and customer service, fostering seamless collaboration and informed decision-making.

Key Features to Consider

When evaluating CRM software, focus on the following key features:

  • Contact and Lead Management: Efficiently organize and track customer information, including names, addresses, communication history, and lead progression through the sales pipeline.
  • Sales Automation: Streamline sales processes with features like pipeline management, sales forecasting, and opportunity tracking.
  • Marketing Automation: Automate email campaigns, manage multi-channel marketing efforts, and track campaign performance to optimize results.
  • Customer Service Management: Provide exceptional customer service through ticketing systems, knowledge bases, and self-service portals.
  • Reporting and Analytics: Generate insightful reports and visualize key metrics to gain actionable insights into customer behavior and sales trends.
  • Integration Capabilities: Ensure seamless integration with other essential business tools like email, social media, and accounting software.
  • Mobile Accessibility: Access crucial CRM features on the go with a dedicated mobile app or responsive design.

Choosing the Right CRM Software

When selecting a CRM, consider the following factors:

  • Business Size and Needs: Small businesses may benefit from a user-friendly CRM with essential features, while larger enterprises may require a more comprehensive solution with advanced functionalities.
  • User Experience: Prioritize a CRM with an intuitive interface and customizable workflows to minimize the learning curve and adapt to your specific business processes.
  • Cost: Evaluate pricing models, including subscription-based, one-time payment, or freemium options, and consider the total cost of ownership, including setup, training, and ongoing support.
  • Security: Ensure the CRM adheres to data protection regulations and provides robust user permission controls to safeguard sensitive customer information.
  • Vendor Reputation and Support: Research the vendor's track record and customer support options to ensure reliable assistance and a positive experience.

Implementing CRM Software

Successful CRM implementation involves several crucial steps:

  • Define Your Objectives: Clearly identify the business goals you aim to achieve with the CRM, such as improved customer satisfaction or increased sales efficiency.
  • Evaluate CRM Options: Based on your requirements, shortlist CRM solutions that offer the necessary features and fall within your budget.
  • Request Demos and Trials: Take advantage of free trials or request demos to experience the software's functionality firsthand.
  • Involve Stakeholders: Include representatives from sales, marketing, and customer service in the decision-making process to ensure the CRM meets the needs of all departments.
  • Plan for Implementation: Develop a comprehensive implementation plan that encompasses data migration, user training, and process setup within the CRM.
  • Monitor and Optimize: Continuously monitor the CRM's performance, gather feedback, and optimize its usage based on insights and results.

Popular CRM Options

Several popular CRM solutions cater to different business needs:

  • Salesforce: A highly customizable CRM suitable for large enterprises with complex requirements.
  • HubSpot CRM: A free and user-friendly CRM with robust marketing automation features, ideal for small to medium-sized businesses.
  • Zoho CRM: Offers a balance of features, ease of use, and affordability, making it suitable for small to medium-sized businesses seeking an all-in-one solution.
  • Microsoft Dynamics 365: A powerful CRM integrated with Microsoft's suite of products, making it a good choice for companies already utilizing Microsoft tools.
  • Pipedrive: A visually appealing and straightforward CRM with a focus on sales pipeline management, well-suited for sales-driven small businesses.

Conclusion

Choosing the right CRM software is a critical investment in optimizing customer relationships and fostering business growth. By understanding your business needs, evaluating key features, and considering factors like cost and vendor support, you can select a CRM that aligns with your current requirements and scales alongside your business. Remember to involve stakeholders, plan the implementation carefully, and continuously monitor and optimize the CRM to ensure its success in achieving your business goals.

Features

Typical Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting outcomes based on performance and historical data.

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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