OroCRM

About OroCRM

ORO CRM is a customer relationship management software used to track leads for greater business prospects. Conversion optimization, sales growth, and customer pleasure are all possible with this programme.Segment campaigns based on email marketing conversion and use dashboards to track business performance. It works with Magento's Abandoned Cart module. The programme is designed for small and medium businesses.It has a variety of features such as – Accounts and Contacts Management using which you can monitor and manage all your accounts, client interactions, and information in one location thanks to its comprehensive but user-friendly design. OroCRM also syncs and updates customer profiles, merges accounts, and associates customer information across numerous channels, eliminating the need to deal with duplicate data.One of their most beneficial features is that 360degree view – it allows you to collect information from every client interaction, such as product views, email responses, and support tickets. Everything is also recorded across numerous touchpoints, including online B2B and B2C stores, as well as social media outlets.They provide a real-time dashboard to drive strategic actions by giving insights into business performance and KPIs.

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Pricing

Free Trial Not Available
OroCRM Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

67%
Momentum

62%
Popularity

78%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

OroCRM Features

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CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Unique Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Customization

Helps to customize the system for use in industry-specific use cases

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Referral Tracking

Track and manage your referred customers.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

OroCRM Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Open-source / Quotation Based )

Pricing Plans

Community Edition Free

Features

MySQL support
Installation wizardy
Add custom fields to all System Entities
User, group, and role management with ACL
Localization for countries and regions
B2B analytics dashboard
Leads and opportunities workflow
Opportunity and pipeline management
Flexible workflow engine
Case management
Account management
Log activities such as calls, call notes, emails, etc
Import and export contacts
Lead management
Reports and performance management
Advanced customer segmentations engine
Email campaign management
Embedded web forms landing pages
Customer engagement analytics
- User website behavior tracking
- Marketing campaigns management and tracking
Channel management
Contact management
Task management
- Contact synchronization
- IMAP sync of user emails
- Calendar and calendar events color coding
- Calendar synchronization with OroCalendar
- Multi-language support for email notifications
- Task calendar
CSV import and export
Advanced search support
Account
System calendars
WYSIWYG editor for notes and comments
REST and SOAP API’s
eCommerce integration
- Orders data import
- Order completion
- Order creation
- Abandoned cart integration
- Create and update customers data from OroCRM
- Synchronize newsletter subscribers
- Orders and Credit memos data import
Commerce analytics dashboard
Commerce dashboard widgets
RFM analytics for Magento channels
Oro calendar
Integrations : MailChimp, ZenDesk, Magento, Magento abandoned cart, Mandrill, Dotmailer, Ebay, Amazon, Full Contact
Customizable dashboards
Interactive dashboard
Navigation with flexible menu structure – including history, most viewed items and pinbar
System help and tooltips
Mobile responsive design

Enterprise Edition Custom

Features

MySQL support
PostgreSQL support for large data sets
Elastic Search
Performance Testing with Large Data Sets
Email and phone customer support
Installation wizardy
Add custom fields to all System Entities
User, group, and role management with ACL
Localization for countries and regions
Multiple organization support
Enterprise grade chart
LDAP integration
Enhanced security policy controls
B2B analytics dashboard
Leads and opportunities workflow
Opportunity and pipeline management
Flexible workflow engine
Case management
Account management
Log activities such as calls, call notes, emails, etc
Import and export contacts
Multi-currency support for opportunity budget & revenue
Sales Territory Management
Lead management
Reports and performance management
Advanced customer segmentations engine
Email campaign management
Embedded web forms landing pages
Customer engagement analytics
- User website behavior tracking
- Marketing campaigns management and tracking
Channel management
Contact management
Task management
- Contact synchronization
- IMAP sync of user emails
- Calendar and calendar events color coding
- Calendar synchronization with OroCalendar
- Multi-language support for email notifications
- Task calendar
CSV import and export
Advanced search support
Account
System calendars
WYSIWYG editor for notes and comments
REST and SOAP API’s
Global access to data from multiple organizations within a single view
Microsoft Outlook integration
Microsoft Exchange server integration
Records sharing with other users
eCommerce integration
- Orders data import
- Order completion
- Order creation
- Abandoned cart integration
- Create and update customers data from OroCRM
- Synchronize newsletter subscribers
- Orders and Credit memos data import
Commerce analytics dashboard
Commerce dashboard widgets
RFM analytics for Magento channels
Oro calendar
Integrations : MailChimp, ZenDesk, Magento, Magento abandoned cart, Mandrill, Dotmailer, Ebay, Amazon, Full Contact
Customizable dashboards
Interactive dashboard
Navigation with flexible menu structure – including history, most viewed items and pinbar
System help and tooltips
Mobile responsive design

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 12/04/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about OroCRM Pricing.