tawk.to Reviews

User Rating

2.7/5 (Based on 107 Ratings)

Rating Distribution

Excellent
34.6%
Very Good
6.5%
Average
0%
Poor
7.5%
Terrible
51.4%

User Sentiments

Free Plan, Ease of Use, Real-time visitor monitoring, Customizable chat widget

Mobile App Issues, Customer Support Issues, Limited Customization Options, Notification Issues

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Review Summary

Users praise Tawk.to's user-friendly interface, ease of setup, and comprehensive features. They appreciate the ability to customize the chat widget, proactive chat invitations, and detailed analytics. Many reviewers highlight the excellent customer support, responsiveness of the team, and the platform's reliability. The mobile app and offline messaging capabilities are also well-received. However, some users mention occasional technical glitches and limitations in customization options. Overall, Tawk.to is valued for its user-friendliness, feature-richness, and supportive customer service.

Pros

Userfriendly interface and easy setup: allows even nontechnical users to quickly set up and start using the service.
Comprehensive features: offers a wide range of features such as live chat, chatbots, knowledge base, and analytics, catering to various customer communication needs.
Mobile app: provides convenience and accessibility to customer support teams and agents, enabling them to manage customer interactions from anywhere.
Customizable: allows businesses to tailor the chat widget to match their brand identity and website design, enhancing user experience.

Cons

Limited integrations: compared to some competitors, Tawk.to has a limited number of integrations with popular business tools and platforms, which may hinder seamless data sharing and workflow efficiency.
Occasional technical glitches: some users have reported experiencing occasional technical issues such as connection problems or chat widget malfunction, which may disrupt customer conversations.
Limited reporting capabilities: while Tawk.to provides basic reporting features, some users may find the reporting options limited, especially those seeking advanced analytics and indepth insights into customer interactions.

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Reviews

Kelvin B

December 22, 2025 Source: Trustpilot.com

Exceptional Service / Support

Angelo of Tawk.to went out of his way to make sure that all my questions (and reservations) were answered. His Chat services are exactly what my new company needs and have provided. Be sure to check out their additional services, too.
As for the haters with bad reviews, get a life. Tawk.to is a wonderful, FREE service with an exceptional support function. Very hard to beat that! Highly recommend!

Sharanabasava Sharanabasava

June 13, 2025 Source: Trustpilot.com

Delhi game in the match not amount…

Delhi game in the match not amount please madam checking

蔡

蔡克文

March 4, 2025 Source: Trustpilot.com

This is the best company ever

This is the best company ever. It has all features other scammers such as TIDIO have, and its free.

Dashboard is great, everything is awesome! So glad I've discovered this gem

God bless you guys!

Nick Jones

October 31, 2024 Source: Trustpilot.com

A brilliant FREE product!

Pretty sure most of the negative reviews are by jealous competitors, because in my experience Tawk is a valuable live chat widget that costs nothing to use. Customisable, flexible widgets, a decent phone app, easy integration with WordPress - what's not to love?! Ignore the haters, most of them are either fake, clueless or just spiteful.

Kenny Duff

October 22, 2024 Source: Trustpilot.com

Used Tawk.to for years and question who…

Used Tawk.to for years and question who the people are who are leaving negative reviews.

Its free
It allows us to chat to users in real time
We collect data

If you complain about such a service you are a moron

Matt Mason

July 8, 2024 Source: Trustpilot.com

Tawk.to has filled a realtime gap in our CRM

I plugged Tawk.to into my nanny-finding site, and it's brilliant.

I took some time to set it up properly, and I started with the 100% free product. The onboarding was very good, and the guidance was excellent.

I then decided to go deeper and turned on AI Assists. I allowed a trawl of my website (you can select pages) and added some FAQs. Again, it is easy to do and well-supported.

I've been testing it within the Tawk dashboard, asking loads of questions, and it's replied perfectly every time.

I think the key is to set things up properly—don't skip through things. What you put into the setup is largely proportionate to the value you get out of it day to day.

Josh

March 6, 2024 Source: Trustpilot.com

4 Amazing Years with Tawk and Counting!

I have worked with Tawk for going on 4 years now and hiring them has been the best decision I have made for my business.

This review is years overdue.

The CEO of the company John set me up with 3 interviews years ago and the first interview was a match.

Whenever there has been any issue I have been able to reach out to him directly and he literally responds to my email in a matter of minutes. (I had one small issue in nearly 5 years)

I found his service through a website developer that added the free Tawk software to my site back in 2019

Hiring a VA is one of the best ways to run your business in my opinion.

The dedication and pride taken by the virtual agents is next to none. Not sure how they are able to find such dedicated workers as on my own I have not been so lucky.

John took the time recently to help explain how there Apollo AI works and it is amazing what it can do just in its early stages and improving on a regular basis. I can't wait to see what it looks like in 6-12 months.

Anyways, I will stop there. Thanks John and to my VA and the entire team that makes everything happen at Tawk.

My business would not be what it is without you guys.

Yanik Hartmann

February 20, 2024 Source: Trustpilot.com

The Best Tool for Customer Service!

The Best Tool for Customer Service!

I'm thrilled and can't understand the negative reviews at all...

Mahesh S

November 3, 2023 Source: G2.com

"Tawk.to: Support Team Chat Magic"

What do you like best about tawk.to?

It is user-friendliness and cost-effective.

The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes.

It's like having a 24/7 support team without a lot investment.

The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable.

Before tawk.to I used to thought that it would be very expensive so I never researched about it but my hosting company suggested me to try once & twak.to is awesome.

My favourite is Automation Bot in free plan.

I have integrated it with my Web Hosting providing website (Host Harbor).

I am using it everyday, Since when I started to use it I can now track visitors activity & then priotize which page needs more attention.

What do you dislike about tawk.to?

I don't have any complaints with tawk.to & it is excellent. But I noticed some crashing issues in android app (not sure if its only me or not), but works excellent in pc.

I will highly recommend you to go for it.

What problems is tawk.to solving and how is that benefiting you?

There are some bugs in android app but I get frequent updated so its okay. Otherwise I didn't notice anything I am using it since 2-3 months

Anonymous User

October 3, 2023 Source: G2.com

"Best Live Chat tool"