SuiteCRM

About SuiteCRM

SutiCRM is a powerful cloud-based CRM platform that automates marketing, sales, support, and contracts. Businesses make use of the service to nurture new leads and maintain strong relationships with existing clients. It is a multi-sided Platform (MSP) that handles all the core business aspects from a single place. The tool is fully centralised and can be customised as per each business` needs. Since it is a cloud-based solution, the data is accessible to everyone instantaneously without any manual effort. Most of the repeated marketing activities can be taken care of by its marketing automation tool. It also helps in lead generation, sending promotional mailers, and does accurate lead assignment. The sales process is also automated in the tool which helps in quick collaboration, making it easier for the team to reach sales targets. Its reporting and analytics tool aids in gaining a deeper insight into the complete lead cycle, which helps in optimisation at each drop-off stage.

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Pricing

Free Trial Available
Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

76%
Momentum

63%
Popularity

77%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

SuiteCRM Awards

# 13 Fastest Growing Software CRM Software
Q1 2023

# 7 Fastest Growing CRM Software
Q4 2020

# 4 Highly Rated CRM Software
Q3 2019

# 9 Fastest Growing CRM Software
Q3 2019

# 19 Most Popular CRM Software
Q3 2019

# 13 Most Searched CRM Software
Q3 2019

SuiteCRM Features

Show Feature Explanation

Show Missing Features

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Unique Features

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

Customization

Helps to customize the system for use in industry-specific use cases

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Referral Tracking

Track and manage your referred customers.

SuiteCRM Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Open-source / Subscription )

Pricing Plans

Free Free

Open Source CRM Software

Features

Sales
Marketing
Reports
Dashboard
Customer
Workflow
Activity Management
Case Management
Configuration Studio

Starter Others

£95 per Month billed Yearly Excludes VAT

Recommended for 1-10 Users for organisations with limited CRM usage who don’t need professional support.

Features

Unlimited Users
Performance: Standard
Storage: 5GB
Scheduled Tasks: Hourly
24/7 Application Monitoring and Support
Support per Annum: Forum Only
Snapshot Backup: Weekly
Off Site Backup: Weekly
Getting Started Online Training

Business Others

£332.50 per Month billed Yearly Excludes VAT

Recommended for 5-50 Users with moderate need for workflow and other scheduled tasks who need professional support.

Features

Unlimited Users
Performance: Enhanced
Storage: 40GB
Scheduled Tasks: Every 2 minutes
24/7 Application Monitoring and Support
Support per Annum: 16 Hours Product Help Desk
Snapshot Backup: Daily
Off Site Backup: Daily
Getting Started Online Training
Admin and User Online Training
Annual Health Check

Premium Others

£475 per Month billed Yearly Excludes VAT

Recommended for 10-150 Users where availability, performance and support are of paramount business concern.

Features

Unlimited Users
Performance: Highest
Storage: 120GB
Scheduled Tasks: Every minute
24/7 Application Monitoring and Support
Support per Annum: 32 Hours Product Help Desk
Snapshot Backup: Hourly
Off Site Backup: Hourly
Getting Started Online Training
Admin and User Online Training
Annual Health Check

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 22/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SuiteCRM Pricing

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SuiteCRM Reviews

User Rating

4.4/5 (Based on 146 Ratings)

Rating Distribution

Excellent
54.1%
Very Good
35.6%
Average
7.5%
Poor
2.1%
Terrible
0.7%

User Sentiments

Open Source, Customizable, Comprehensive Features, User-Friendly Interface

Complex Installation Process, Outdated UI Design, Slow Loading Times, Lack of Mobile Application

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Review Summary

Users applaud SuiteCRM's user-friendly interface, customizable features, and ease of integration with other applications. They appreciate its open-source nature, allowing for extensive customization and integration. However, some users report occasional glitches and a lack of advanced features found in more expensive CRM systems. Overall, SuiteCRM is praised for its cost-effectiveness, flexibility, and suitability for small businesses and startups seeking a user-friendly and customizable CRM solution.

Pros

Opensource CRM platform with customizable features and modules.
Affordable and costeffective solution for small businesses and startups.
Easy to use and navigate, with a userfriendly interface.
Strong community support and active development, ensuring regular updates and improvements.

Cons

Limited integration options compared to proprietary CRM systems.
Can be challenging to set up and configure for more complex business needs.
May require additional resources or expertise for customization and maintenance.
Limited reporting and analytics capabilities compared to more advanced CRM solutions.