Pipedrive CRM Reviews

What do you like best about Pipedrive?Easy to use, easy to adjust to needs of my company and group. Adding fields and customizing works well. It easy to look up features if you need help.What do you dislike about Pipedrive?Possibilities seem endless, which make it easy to ask to much and make it inefficient.What problems is Pipedrive solving and how is that benefiting you?Reports on how my team and the company is doing are very easy to make.

What do you like best about Pipedrive?It is intuitive and easy to use. Its features are pleasant to look at and simple for someone who uses it every day like me.What do you dislike about Pipedrive?The AI for generating emails (writing) could be refined a bit more. And sometimes when I have the same contact in several deals, the email threads get mixed up simply because it's the same person, but I need to have the threads separately.What problems is Pipedrive solving and how is that benefiting you?I have very good traceability of the deals, the activity reminders make everything very simple.

What do you like best about Pipedrive?I like the ease the tool offers, especially in managing leads, uploading lists, and creating actions such as CRM-linked calls, sending emails, and WhatsApp messages, which are widely used here in Brazil!What do you dislike about Pipedrive?Compared to other CRMs, the only downside I see is the lack of a way to create marketing campaigns and send mass emails. However, I use another platform for this purpose, so it's not a problem for me.What problems is Pipedrive solving and how is that benefiting you?Pipedrive helped me retire prospecting lists in Excel and integrate other acquisition channels, such as websites and landing pages, for capturing and centralizing inbound leads. This resulted in significant gains and great time optimization.

What do you like best about Pipedrive?So far, the onboarding process was extraordinary. I knew nothing about CRMs -- I didn't even know they existed -- but their team was patient as they explained each aspect of the system.What do you dislike about Pipedrive?So far, nothing aside from wishing the Prospector add-on was included.What problems is Pipedrive solving and how is that benefiting you?My tracking system has been notes written on index cards and in calendars. As I get serious about my new career (speaking), I got a serious process tracking system to match.

What do you like best about Pipedrive?Pipedrive has been an exceptional tool for organizing our sales pipeline, but the standout experience has truly been the customer support. Adriana Carmo went above and beyond to help me with everything. She was incredibly professional, knowledgeable, and patient throughout the entire process, making setup and troubleshooting completely seamless. Great platform made even better by world-class supportWhat do you dislike about Pipedrive?At $700/month, the platform and support experience have been frustrating. Reporting is unintuitive because deals only display their current stage rather than their full stage history. Document management is repetitive, forcing you to re-select editable fields every time. Support routinely deflects questions to generic help articles via chat rather than actively resolving problems. The sole exception has been Adriana Carmo, whose outstanding support is the only reason this rating isn't lower—her standard of service should be company-wideWhat problems is Pipedrive solving and how is that benefiting you?The visual pipeline mostly made deals easier to track and manage.

What do you like best about Pipedrive?The visual pipeline very much made deals easier to track and manage. Workflow automation saved some time, and the AI Sales Assistant was sometimes useful.What do you dislike about Pipedrive?Territory and quota management, desktop integration, and customizable branding didn’t meet my needs.What problems is Pipedrive solving and how is that benefiting you?It made it much easier to track and manage deals, and it saved my team some time through workflow automation.

What do you like best about Pipedrive?Pipedrive’s visual pipeline very much made deals easier to track and manage. I also like the workflow automation because it saved substantial time on repetitive sales tasks.What do you dislike about Pipedrive?The AI doesn’t always write in the correct POV, and overall I only somewhat trust the AI capabilities.What problems is Pipedrive solving and how is that benefiting you?It made it easier to track and manage deals, and the workflow automation saved substantial time.

What do you like best about Pipedrive?With Pipedrive, I now have a better view of the sales team's funnel stages. I like the ease and autonomy in the settings: I can make corrections and changes practically, without needing development or specialists.What do you dislike about Pipedrive?So far, I have nothing to complain about.What problems is Pipedrive solving and how is that benefiting you?With Pipedrive, I have a better view of the sales team's funnel stages and can make corrections and changes in the settings practically and autonomously, without needing development or specialists.

What do you like best about Pipedrive?I value the customization, user roles and access management, and overall performance and reliability. Customization makes it possible to structure workflows around specific requirements, and role-based access control helps ensure sensitive information is limited to authorized users only. The visual pipeline also makes it easy to understand the status of ongoing activities and keep track of pending follow-ups. Automation like activity reminders and follow-up updates helps cut down on repetitive work and keeps tasks well organized. The AI-generated suggestions are sometimes useful for summarizing information, spotting pending activities, and highlighting possible next steps.What do you dislike about Pipedrive?Workflow capabilities can feel restrictive when processes need to be tailored to meet specific requirements. Technical tasks that don’t fit neatly into a traditional sales process can be harder to organize and track within the pipeline. Document and content management could be more efficient and easier to manage, and output document generation feels limited when it comes to adjusting formatting and templates. AI recommendations don’t always capture the full context of technical priorities, so they still need manual verification and editing. Verifying information, manually updating certain records, and dealing with exceptions still require hands-on effort.What problems is Pipedrive solving and how is that benefiting you?It supports workflows that are secure, consistent, and efficient through customization, role-based access control, and solid performance and reliability. The visual pipeline helps me keep track of ongoing activities and pending follow-ups, and automation saves some time by reducing repetitive work. AI can speed up the initial pass by summarizing information and suggesting next steps, but I still rely on human review to make sure results are accurate.

What do you like best about Pipedrive?I like that from a management perspective it makes it easier to see the workflow at a glance, and to review key indicators and past performance so we can plan ahead. The visual pipeline made it much more transparent which enquiries we need to follow up on, and the timeline was easier to track.What do you dislike about Pipedrive?We are yet to fine tune and apply automation to our workflow, so it has only saved some time so far. I also haven’t used the AI Sales Assistant recommendations.What problems is Pipedrive solving and how is that benefiting you?It helped make follow-ups more transparent and made the timeline easier to track. It also helps us manage time and tasks and use resources efficiently, and it’s easier to review key indicators and past performance for planning ahead.