Pipedrive CRM Reviews

User Rating

4.5/5 (Based on 2,151 Ratings)

Rating Distribution

Excellent
75.4%
Very Good
13.2%
Average
1.8%
Poor
1.6%
Terrible
8%

User Sentiments

Ease of Use, Intuitive Interface, Extensive Integrations, Customizable Pipelines

Unreliable Email Syncing, Inadequate Mobile App, Limited Reporting Capabilities, Under-Qualified Support Staff

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Review Summary

Pipedrive is a popular CRM system praised for its user-friendly interface and intuitive design. Users appreciate its ease of use, customizable features, and ability to manage sales pipelines effectively. Pipedrive integrates well with other popular business tools and offers a range of helpful features like activity reminders, email integration, and project management capabilities. However, some users have criticized the pricing structure as being expensive or confusing, and there are occasional complaints about customer service responsiveness and technical issues.

Pros

Userfriendly interface and intuitive design, making it easy to navigate and manage sales pipelines.
Robust sales pipeline management capabilities, including customizable stages, draganddrop functionality, and visual representations of the sales process.
Comprehensive reporting and analytics features, providing valuable insights into sales performance, team productivity, and customer behavior.
Strong integration options with other business tools, such as email marketing platforms, calendars, and customer relationship management (CRM) systems.

Cons

Limited customization options for certain aspects of the platform, such as the user interface and reporting capabilities.
Some users may find the learning curve for advanced features to be steep, requiring additional training or support.
Occasional reports of glitches or bugs, particularly during major updates or system changes.
Pricing plans may be considered expensive for small businesses or startups with limited budgets.

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Reviews

Tim Dugan

January 12, 2026 Source: Trustpilot.com

Carolina Agostinho

Carolina Agostinho, our tech implementer and Eric Shacklette were fantastic! Eric help put us in touch with Carolina who went the extra mile in helping us import our data. Thank you!

Sushma L

January 7, 2026 Source: Trustpilot.com

Good CRM system with customisable…

Good CRM system with customisable pipelines.

Rebecca P

January 5, 2026 Source: Trustpilot.com

Clean, functional user experience

As an executive assistant for over a decade, I've used and trialed dozens of CRMs. Pipedrive gives me the cleanest interface and the most custom features at a great price-point. It's incredibly easy to set up, and the support is unmatched. One of the best user experiences I've ever had.

Lisa Reagan

January 4, 2026 Source: Trustpilot.com

Mayara was very informative and…

Mayara was very informative and helpful. We liked that your technologists designed the platform to be intuitive and simply designed.

Chris O

January 4, 2026 Source: Trustpilot.com

Very good onboarding and customer service

Very good onboarding and customer support. I really like the product and it is a lot better for what we are looking for than our last CRM.

Torben Aagaard

January 3, 2026 Source: Trustpilot.com

I received good guidance in the process…

I received good guidance in the process of testing and now I am a customer.

Sébastien Tourteau

December 29, 2025 Source: Trustpilot.com

Pipedrive is a powerful and easy-to-use…

Pipedrive is a powerful and easy-to-use CRM. As a manager, it allows me to closely monitor the sales pipeline. It has improved the sales discipline within my team by enabling them to better customize their deal records.

Isotta Ferraro

December 22, 2025 Source: Trustpilot.com

It's very simple and visual

It's very simple and visual, making it easy to understand to sales process. It helps track deals and keep everything organised.

Javier

December 21, 2025 Source: Trustpilot.com

Happy Customer

As a new Pipedrive customer, I couldn’t be more satisfied with the service leading up to the sale and onboarding process. Zachary Phillips has been an outstanding representative—extremely helpful, knowledgeable, and professional throughout the entire experience. His training was absolutely on point and truly reaffirmed how easy and intuitive Pipedrive is to use.

The platform allows you to be creative while still having everything you need in a CRM to manage your business effectively. The person-to-person communication—whether through email, phone calls, or meetings—has been top-notch. Being able to go back and review recorded meetings has also been incredibly valuable.

Overall, from the sales pitch to the quality of the product and support, this has been an excellent experience. Pipedrive delivers exactly what it promises in terms of ease of use and functionality, and it’s been overwhelming in the best way possible.

Furqan Khan

December 20, 2025 Source: Trustpilot.com

Pipedrive is by far the best CRM…

Pipedrive is by far the best CRM experience we have had after experiencing many other CRMs. It is purpose built for organizations who want to build their own marketing systems while having the best in class technology and foundation at their disposal.