Pipedrive CRM Reviews

My name is Diane Ho, and I am a business broker with SellBuyBrokers. I am currently looking for a CRM to help automate my daily work more efficiently.
I recently had an appointment with Walid Maireche, a Technical Setup Specialist, to assist me with setting up Pipedrive and its automation features. I did not expect such a detailed and thorough experience—Walid carefully walked me through each step, clearly explaining everything along the way. He listened closely to my needs, was extremely patient, and made sure I fully understood how to achieve what I wanted.
What stood out the most was that he also sent me a recording of our session afterward. This was incredibly helpful, as it allows me to review the steps anytime and reinforces my understanding of the system.
Beyond Pipedrive, Walid even helped troubleshoot issues caused by mistakes I had made in other apps that were preventing my transactions from flowing properly into Pipedrive. That level of support was truly amazing and beyond my expectations.
I am extremely satisfied with Pipedrive’s customer service—especially with Walid. You have earned my trust and my business. I chose to move forward with Pipedrive because of the outstanding support and service I received, and I feel confident that I can rely on your team whenever I need help in the future.
Now I fully understand why my friends recommended Pipedrive.
Thank you again to Walid and the entire Pipedrive team. I truly appreciate all your support and assistance.

Great onboarding process and advice for setup. Recommend!

Easy onboarding, very user friendly. Price point could use a team package deal rather than individual accounts but aside this well worth the switch!

Great experience with Catarina Miguel, smooth process and customer care.

I had a demo with Eric S., and he was friendly, confident, and extremely informative. He answered each of my questions thoroughly and walked me through how to do everything that was asked. He truly went above and beyond by also showing me additional key features that others in my industry find useful. He gave me a great sense of what I can expect from Pipedrive’s customer service as well, I’m highly impressed with the experience!

Clear explanations from Pipedrive team , and easy to use system

Zachary Philips was very helpful with his expertise on the product.

Easy, Transparent and informative. We have only just signed on with Pipedrive but so far the process has been easy, transparent on process and costs and incredibly informative with the demo's and next steps provided. We are working with a partner to customize Pipedrive to our business needs and have appreciated the expertise in this area too. Sam has been a champion in working through the process with us, acting as a true partner.

Super easy software to use for newbies, very user friendly. No tech skills required. Is just what I need to keep track of my pipeline.

Really impressed by their customer service. I used pipedrive about 6 years ago, and recently went back to it after starting my own agency. HUGE improvements to the software and Carla taught me so much in our onboarding session!